The customer service was wonderful. I had to return one piece, and they were very helpful and accommodating in helping me select a replacement size. I used the magnetic escutcheons on our toilet plumb... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These guys sell an amazing product, we bought 12 and they look amazing, look no further if youare looking for cast iron rads. Stamford Radiators removed the old ones, disposed of them and fitted the n... Se mer
Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Se mer
Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.
Built to order. Made to last.
Hand-built and finished in Manchester.
Radiators made to specification by our dedicated team. Get the perfect radiator for your home.
Kontaktuppgifter
1 Kenwood Road, SK5 6PH, Stockport, USA
- 0161 439 9350
- info@castrads.com
- www.castrads.com
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful products
Very helpful and informed staff in a showroom full of stunning products
6 mars 2024
Lovely radiators
Lovely radiators. Long delivery time. Delivery was poor: no notice, nobody knocked when it arrived and I just happened to notice a pallet literally left on the street. Nobody asked my to sign.
29 februari 2024
Svar från Castrads
Hi Christoph
Thank you for your review, I'm sorry that you feel that our delivery service wasn't up to scratch on this occasion. We've contacted the delivery company and they have confirmed that the pallet was left with 3 tradesmen on site, one of whom signed for it. They then started to unpack the pallet to make sure everything was in good order. Is it possible that this information wasn't passed on to you by the tradesmen on the day?
If you have any further issues, please do get in touch and we'll do everything we can to resolve them.
Best wishes
Duncan
Beautiful products and great customer…
Beautiful products and great customer service and support A***
9 februari 2024
Great service and products!
Great service and products!
Kept us informed throughout the order process. Delivered on time and put us in touch with Stamford Radiators for the installation, who have been truly excellent.
22 februari 2024
Fantastic sales service from start to…
Fantastic sales service from start to finish from both Nathan and Nicola.
2 februari 2024
Excellent initial appointment when we…
Excellent initial appointment when we hadn’t decided size / type . Excellent follow up appointment by phone and email . Lovely delivery chaps made the whole process easy and straight forward
31 januari 2024
Luke was knowledgeable
Luke was knowledgeable. The radiator was delivered earlier than promised. I love my ornate radiator it is beautiful.
14 februari 2024
Great communication all the way…
Great communication all the way through.
Swift service and delivery.
Second time we’ve used them and will continue to do so.
12 februari 2024
Terrible! Waste of time and effort!
Phoned customer service in Jan to take advantage of the sale event. Was looking to purchase a few radiators but couldn't take immediate delivery. I was told it wasn't a problem and to call back later and the discount would be honoured. Prices have now gone up 17.8% as of Feb on my order. Wont honour what was said in Jan. Terrible service! A company who can raises prices by that amount should be avoided. Exactly why we have inflation and cost of living crisis.
15 februari 2024
Svar från Castrads
I'm really sorry that you feel let down Stewart.
We did put in a price rise on 1st February. It was 3% on average, lower than inflation. The particular model you were interested in is one that we have moved casting of from Turkey to England over the past twelve months, so that one model (Mercury 4 Column 460mm) had a higher-than-average increase to reflect the higher purchase price. It's our long-term strategy to onshore as much of our casting as possible.
We did offer to carry over the 10% sale discount, but we refused to carry that discount onto the old pricing because you didn't already have a quote - you only called with an explorator query (when we said we'd keep the 10% discount open to you) but we didn't know more than that. If you had a pre-existing quote, we would usually honour those prices even beyond the 14 day validity that we advise on our docs.
Fab company!
3 februari 2024
Great product & delivered on time with…
Great product & delivered on time with good updates along the way as to when our radiator would arrive
31 januari 2024
Would use this company again Good service good attitude on time and…
Good service good attitude on time and very well made
29 januari 2024
Quality through and through
The CastRads product is absolute quality and so is their service.
24 januari 2024
Really happy with our radiator
Really happy with our radiator. Super helpful staff (Nicola) when working out what size rad we need. Top quality product and service
19 december 2023
the delivery guys were excellent
19 januari 2024
Fantastic Customer Service
Fantastic Customer Service. Quality of the products are absolutely superb. I intend to replace all my radiators with Castrads, an absolute false economy not to.
16 januari 2024
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