The customer service was wonderful. I had to return one piece, and they were very helpful and accommodating in helping me select a replacement size. I used the magnetic escutcheons on our toilet plumb... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These guys sell an amazing product, we bought 12 and they look amazing, look no further if youare looking for cast iron rads. Stamford Radiators removed the old ones, disposed of them and fitted the n... Se mer
Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Se mer
Emily was a delight to deal with. Great suggestions on the model we were selecting to go with the Ox Blood base metal version. She sent pictures of the radiators to supplement the website shots (fee... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.
Built to order. Made to last.
Hand-built and finished in Manchester.
Radiators made to specification by our dedicated team. Get the perfect radiator for your home.
Kontaktuppgifter
1 Kenwood Road, SK5 6PH, Stockport, USA
- 0161 439 9350
- info@castrads.com
- www.castrads.com
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service
Excellent customer service, sent a free radiator key to help me bleed my castrads this winter.
15 januari 2024
Fantastic high quality customer service from Nathan
Fantastic, high quality customer service from Nathan at Castrads, Chelsea, who worked very hard to ensure my radiators matched my project requirements. He was friendly, professional and even offered a site visit to ensure they were right. As a result, the whole experience was excellent and my Castrads radiators are gorgeous! Highly recommmend.
15 januari 2024
Omdöme utan inbjudan
Great service
8 november 2023
Amazing product and great customer…
Amazing product and great customer service.
The staff couldn’t have been more helpful.
20 december 2023
Excellent service
Excellent service. Completely personal and tailored to our needs. The radiator is stunning and I would love more!
14 december 2023
Fantastic customer service!
12 december 2023
Love the radiators and excellent advice…
Love the radiators and excellent advice from showroom staff. The completion and delivery dates might have been handled more slickly as co-ordination with my plumber was not possible.
12 december 2023
Love your products!
27 november 2023
Absolutely gorgeous and stylish
Absolutely gorgeous cast iron rads in bronze for our new kitchen! So stylish !
20 november 2023
We love our two armed radiator brush…
We love our two armed radiator brush more than we should!!
4 december 2023
Easy to order
Easy to order, arrived quickly and staff were so helpful. Couldn’t be more pleased
1 december 2023
Fulham Road Showroom
I purchased some cast iron radiators from the showroom in Fulham Road . An excellent sales assistant guided me thru everything , followed up with delivery info and excellent prompt post sales support. Top class service
Thanks
4 september 2023
From start to finish my purchase was…
From start to finish my purchase was amazing. Great service and a great company. Would highly recommend
1 december 2023
Fabulous service from visiting the…
Fabulous service from visiting the showroom to delivery.
We were kept up to date whilst the radiators were being manufactured and regarding delivery.
Any queries we had were answered immediately.
Thank you
15 november 2023
Jewellery for the Home!
I love my Castrad radiators. They are an elegant and beautiful touch to my home and fulfil their intended role perfectly. Working with Castrads customer service to find the right size of radiators for each room and gather the details needed for installation was a pleasure and the radiators were ready for delivery on the promised date (in fact one week before!). Altogether a great experience and I wouldn't hesitate recommending Castrad's to anyone looking for a refined, superbly crafted, traditional radiator for their home.
28 november 2023
Item as good as pictures arrived on time
As shown in pictures, arrived promptly and good communication
27 november 2023
Superior product - first class all round
Very knowledgable and professional customer service. Excellent quality and range of products. Simply fantastic - first class all round.
27 september 2023
We bought 3 radiators from Castrads…
We bought 3 radiators from Castrads awhile ago and two of the valves have now rusted. Even though the website says they are guaranteed for 10 years apparently we bought them before this guarantee was instated (less than 10 years ago)
Castrads would not give us replacement valves but merely a discount on new ones.
24 november 2023
Svar från Castrads
Hi Michael
We're very sorry that you were unhappy with the level of service you received and for the inconvenience this has caused, I completely understand your disappointment. I'm afraid we were unable to replace the valves free of charge as they were over 3 years out of guarantee. I hope the discount applied to the new valves went some way to lessen your frustration.
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