Carolinadressroom Omdömen 

I’m really sad to be writing this review as I have been a customer since they first started out, have spent thousands of pounds with them and have previously left a 5 star review here. However. Over the past year or so the quality and customer service has gone downhill considerably. I contacted them twice to see when I could expect the dress, but after waiting over 12 weeks without any updates other than ‘it’s arriving any day’ I started a chargeback with the bank. They never responded to that either, so by default I am finally getting a refund.

This is a review for Caroline-London.co.uk a supposed fashion outlet. They are a scam the clothing you will find is not as you expect they are sent from China poor quality and sizing. They say you can return items and make it sound easy so offer you 20% not to send it back then tell you of all the hoops (eg Duty) you must jump through and postage to China you need to pay although you think .co.uk would be a British return they even mention Royal Mail postage on their web site. Don’t buy their goods beware really

I suffer from occasional heel pain, so finding sandals that actually offer arch support without looking clunky has been a challenge. These are genuinely stylish enough to wear with a summer dress, but they have the solid support of an orthopedic shoe. I wore them walking around the farmer's market all morning with zero discomfort. The velcro strap at the back is just a tiny bit rigid at first and needed a day of wearing to break in, but now they are perfect.

A MONTH and still waiting for a update on CDR order .. never mind waiting 2 months for a Vault order... disgraceful.. its shocking lack of customer services..

Absolutely adore CDR! I've been a regular shopper here for about 6 years and the quality and variety of the prints is incomparable. Yes, if you want "made to order" designs there will be a wait - what do you expect?! The items are ALWAYS worth the wait! I currently own about 20 dresses, 10+ leggings, about the same again in capris and joggers. Need to get a blanket, maxi skirt, and more pajamas & boxers! CDR forever please! ❤️😍

I'm gutted to be writing this but the CDR brand I fell in love with, that had open and HONEST timelines for items and that looked after its customers is dead and gone. When they do have items in stock and ready to ship, theyre now very niche and not my style. Since December last year they have repeatedly given updates on production timescales that are glaringly false and repeatedly do not happen, the most recent being 21 days from order to delivery, well my current order is 5 weeks ongoing so far. When deadlines pass or change or an order isnt fulfilled there is zero communication and when you message to chase an order you get short, snippy and often vague responses leading you on for another fortnight. As an ASD person i used to tell all i could about this brand as the clothing is comfy and size encompassing, when you can actually get it, but now i tell people to avoid. Ive got to search for a new brand that fits and that i can trust because this is just shambolic and an insult at the now dramatically increased prices asked for. Another thing that got ignored when people asked why shorts had suddenly skyrocketed to the same price as an item with 3x more fabric!!. Maybe one day the owner will realise all the business she could have had if she had actually ran it properly!. Oh and refunds, you have to chase confirmation and hope they come back soon!

AVOID!!!
Unfortunately as the company has gotten more popular, they have not hired the staff they need, 90% sure it’s still mainly two people running the site/Facebook page.
Ontop of that the main owner on the Facebook pages (yes there are multiple groups she seems to run) let’s her emotions get in the way when people are giving normal responses if they arnt what she wants to hear.
This has happened so many times now but it’s a hot mess, with so many of us now waiting on orders, with in stock items not being sent out and pre orders not being made.
I loved this company but I can’t support it when it’s run worse than a charity shop with a bull tearing through it.
DO NOT BUY FROM THEM, BUY SECOND HAND ON VINTED OR EBAY!

Please don’t risk your money. This company is a shambles! Ordered 4 dresses on 27 March and was advised that it would take 14 days to make then 3-5 days for delivery. This date passed with no communication. I messaged the company and was told there was a delay but that they would be ready shortly. I messaged weekly after that to be told the same thing. This went on for 3 months! On 26 June I messaged again to ask about order to be told that they were not on their way to me and in fact had not even been made and could no longer be made! The owner is constantly giving misinformation on the website and if you question it your message is deleted and/or comments turned off. So many people have been disappointed as you can see from the reviews but you cannot voice that on Facebook. She is constantly doing pre orders or selling vouchers half price so there is obviously a cash flow problem! This company is living on borrowed time so at some point people aren’t going to get their money back! Be careful! Don’t risk money you can’t afford to lose because it is only a matter of time. Please also take into account that most of the 1 star reviews are really 0 stars but that is not an option and that would really bring the overall rating down.

I have used the company for some years, however I won't be ordering again until I receive two outstanding orders. In April I was told one order was two weeks away. It is almost July now. Still nothing. Very poor service.

I wpuld like to preface this review with the fact I have been a huge fan of Carolina over the years, since approx 2019, having a collection of approximately 200 dresses, then leggings, capris and shorts as well.
Most recently , I ordered from the new vault collection at the start of April.
I have been told now multiple times that my items have been shipped to the UK, only to then be told they have made a mistake. I have been offered a refund, however I just simply want what I have purchased! Bare in mind, I have not received any updates or communications, but having to hunt through Facebook posts to find out what is going on.
It is incredibly frustrating to see the regular posters in the Facebook group conveniently get their orders within the given time frames, which feels like favouritism.
My husband has a theory that these pre-orders are used as a way of getting a free loan in advance. I used to laugh at this, but now I am not so sure.
Unfortunately, once I, hopefully, get my pre order from three months ago, I will not be purchasing anything from Carolina again.

They only got one star for the reason that otherwise I couldn’t leave a review! Save your money, poor fit, can’t return you’ll wait forever for it to arrive and they’ll give you a 10% refund and you get to keep the poor fitting, way to expensive bathing suit! Very disappointing!!!

I love the dresses - I live in them all winter; they are soft, easy to wash and dry and the material doesn't bobble. They're not suitable for me for the warmer weather but can't have everything!
There's a BUT....... their customer service is awful and it can take ages for orders to arrive..I placed an order in March for 3 dresses- 2 have arrived but the 3rd still hasn't arrived! I've messaged them multiple times but just get a reply saying they are looking into it......it's really not good enough to keep fobbing us off with these platitudes- it's totally unprofessional.
I think I'll be ordering their dresses off Vinted in future - they are much more likely to arrive on time!

For the 2nd time now, I have had to wait for my order and spend valuable time chasing. I'm currently awaiting an order which I ordered 6 weeks ago, to be told it's still another 2 weeks away. I do like the uniqueness of the company, and the dresses they make are in the main very good and I truly love them. I'm really hoping they can resolve these communication and delivery issues, then I can raise my rating by a couple of stars.

**UPDATE** I am STILL awaiting my order, even after their own timescale has passed. I sent an email this morning to cancel my order. Here's hoping they are quicker refunding my card.

Having been a longterm CDR customer, I am sad to write this but I will not be purchasing or recommending this company ever again. I had been waiting for one Vault Rizzo since mid-Feb and another three Vault Rizzos from March. I repeatedly contacted them for an update. They kept promising the find out where within the backlog my dresses were, but then didn't bother getting back to me. I spent four weeks chasing them for an update, then being forgotten and ignored.
Last week, I got a dispatch notice on the ones that I had ordered in March, so demanded an update on the one from Feb, as I feared it had gone missing. They finally tracked it down (it was still being manufactured though they couldn't explain to me why the March ordered Rizzos were ahead of the one I had ordered in Feb). I really wanted the dresses, so decided to give it a bit longer and eagerly awaited my delivery of the other three that had been dispatched. When that parcel came, only one of my three dresses was in the parcel and that one was the wrong size😳 I had waited three months for dresses, and they had totally messed up my order. I messaged them again, and they apologised but blamed the factory (they admitted that they don't check the sizes/style the factory have make for each order they pack and post them out the customer-there's no quality assurance process in their UK factory). They said the other two from that order were 'on their way', but could neither give me a proper time estimation nor promise that they too wouldn't also be the wrong size. My only option was to faff about posting the wrong one back, get a refund, then start the whole long process over again and reorder it from scratch. I also had to decide whether to risk waiting for others, and just pray that they were the right size, meaning I would face further disappointment and hassle if they weren't. I requested a full refund and didn't reorder. I was really disappointed, after all that waiting, to be sent a dress that wouldn't even fit me. I have told them directly that I won't ever buy from them again. I have been CDR customer for six years, but their customer service has become utterly shambolic. They say they are sorry, but make little effort to resolve things. Don't buy from them. It's really not worth all the expense and hassle👎 x

Ordered for the first time, the size wasn't right, so after confirming directly with CDR, I arranged for a return. After the courier wasn't able to locate the unit, (nor do they even appear on Google maps!), the orginal parcel was returned to me. I was told I would get a prepaid label after I complained, but 4 follow up messages later and I still haven't recieved a label. Yet, they are active enough to delete my posts on their social media pages! I followed the company process and yet I am still out of pocket. Absolutely shocking customer service!

first order arrived very quickly and was highly impressed. Placed another order in March and have only just recieved an update with updated tracking. Its a shame as they have a good image and are highly reccomended. Business/groups are like a cult though which is weird and if you speak up or ask questions people will be on the defence.
What im getting at is I would have appreciated a update or even a "were sorry" but didnt even get that when I reached out for an update. Its a shame honestly, I wont be a returning customer just from this experience alone.
I would suggest either not spreading yourselves too thin and improve on communication to customers.

If I could leave no stars I would. I ordered a dress for my daughter on the 18th February and other than the first email confirmation I have received no further communication. My daughter has rung several times recently and has basically been fobbed off with lies and excuses and now on the last call, they have admitted they don’t actually know where the parcel is, or if it has even been shipped from overseas. Absolutely disgusted and asked for a refund, so let’s see how long it takes for that to arrive. I’m not holding my breath, given our experience of their customer service so far!

They love to hide behind staff illness and blame everything on that. Even getting staff to post from hospital to beg sympathy yet all the issues have been ongoing for years. It's now nearly June and I still haven't had an order from MARCH. Lies, lies, nonsense, fake posts saying they'll give food vouchers to those still waiting then revoking this immediately and offering a fiver off future orders. Professionalism does not exist, you need to be glued to Facebook posts to even glimpse your order being worked on. Where on earth would this be necessary anywhere else?!

So so poor and very disappointing

The quality of the clothes has absolutely bombed over the last year.

Thin, poor quality, poor seams, holes in pockets within 2 or 3 wears and the prices just keep climbing - with all manner of excuses.

If you are in any way raising issue in their facebook groups you're removed.

Almost impossible to return items and actually receive the correct refund (seems to be part n parcel that they claim they'll refund tracked postage back to them but never do).

They offer incentives to leave false positive reviews, gaslight customer when issues over quality are raised and absolutely refuse to use UK manufacturing (because her profit margins would obviously drop if good quality items were being produced).

The company is basically 1 step away from being a scam but as long as they can keep paying staff in clothes and abusing their customers, why should they care eh?!

They are an absolute sham now and keep chopping and changing their 'business model' (it's modelled on cheap plasticine 🤣) leaving customers confused.

Avoid at all costs!!
There are so many better companies out there now who use UK manufacturing and are absolutely transparent with customers.

ESTAFADORES , no compren aquí yo hice un pedido en abril me llegó en mayo y la ropa que pedí no tenía nada que ver con la foto la calidad en de lo peor que yo he visto te cobran 60 euros por una prenda de lino que ni siquiera lleva esa composición una estafa total.
He estado enviándoles correos para hacerles la devolución y claro te cuesta más de 30 euros. Así que pierdes tu dinero porque la prenda es imposible de poner. ESTAFADORES