Cargus Omdömen 516

It not a contact to help with nothing. The robot from the support chat is unavailable for other help issues.
I was not informed about my package at all.
And they send me a sms with “Shipment…. is still waiting for you at the … Point, until the end of today.” It Monday! I just got this sms at 8! Not a single info about this prior.

They called me and told me that there's no available lockers and they asked for my address. I gave it to them and they returned the parcel without ever calling me within the same day. I tried calling them, but of course you can't get a hold of anybody because they strategically decided to do it on a Saturday. The level of incompetence is mind-boggling.

The worst courier service. I've been waiting for 7 days for a package sent from Oradea. I don't know when I'll receive it.
I was also notified via SMS of the delivery of another package, the courier did not come, now it appears that I requested the return.
The most unpleasant courier service.

Nu meritati sa operati nici macar in AFRICA-SOMALIA,ETIOPIA-la profesionalismul de care dati dovada !!.Angajati numai FUFE, care nu stiu nici macar sa citeasca, iau salariul de pomana!.RUSINE SA VA FIE !.AM STAT CU UN PACHET, 2 ZILE PE CARE TOT AM ASTEPTAT CINEVA SA VINA SA-L RIDICE, AM DAT E-MAILURI, TELEFOANE SI DEGEABA ...AM RAMAS CU PACHETUL DESI COMANDA FUSESE FACUTA CU 3 ZILE INAINTE !.SICTIR DE PE PIATA ROMANEASCA SCARBELOR SI MARS !!.

Astept un colet de la Orange, orange mi-a comunicat ca a predat coletul sambata, Cargus l-a inregistrat in sistem marti, miercuri m-au anuntat ca livreaza joi, joi am primit mail si sms ca coletul este la curier, am vorbit la telefon cu curierul care mi-a confirmat ca ajunge pana in 13:30, este joi ora 17:00, nu am primit coletul, curierul nu mai raspunde la telefon deloc, la relatii clienti cargus nu raspunde nimeni, in chat astept de 30 de minute un agent.

Somehow they cannot estimate a timeslot for the delivery of a parcel in 2025. While other companies can give you a 2-hour time slot of delivery one day in advance. Terrible experience

Waited for a package just for them to simply dont even try to deliver.. now because of holidays, I have to wait more than I should. This company should be shut down asap

half a month delay to my order, No one is responding!

Very bad services, imposibile to talk with him

Exrem de neeriosi si nepasatori! Nu au call center. Daca ai vreo problema doar pe chat si daca ii presezi politicos sa gaseasca o solutie la problema ta, iti inchid chat-ul in nas.

I ordered a package from Temu, delivered by Cargus, and there was an error with the delivery address. I was told that Cargus cannot modify the address, and I, as the owner of a fully paid package, cannot change it either. I am constantly redirected between Temu and Cargus: Temu says Cargus can fix it, and Cargus says Temu can.

As a result, I am forced to travel 10 km to the Cargus depot just to pick up my package, which is very inconvenient. I hope both companies improve their process so that customers don’t have to go through this frustrating loop for a paid delivery.

Although I had two negative experiences with Cargus in the past, now I am writing about a positive experience. My small package was delivered as it was announced. The courier called me and I was not at home. He was kind and accepted to came later in the afternoon, when I was at home. Also, all my packages that I ordered to collect in the Altex store, while it existed in the Promenada Mall in Bucharest, were delivered quickly and with tracking. I suppose that Cargus improved its service.

Cargus poate fi descris in doua cuvinte: neprofesionalism si neincredere! Evitati pe cat posibil livrarile prin Cargus, din pacate eu nu am putut evita.

Absolute scammers. I’d rather not order something if I know Cargus are going to deliver it. Their delivery drivers are incompetent and there’s a general lack of competence.

Zero stele... . Nu comunica orele și când am întrebat dacă pot ridica coletul de la firma (sediul) lor a spus că nu se poate. A spus ca să sun un vecin să preia comanda că altfel nu se poate. Jalnic.

There is no communication between Cargus team and client.

Curierul a refuzat să livreze comanda la adresa.

Ceau mai proastă companie de livrări, am comandat trei cărți de pe Bookzone, primesc e-mail de confirmare comandă da plasata, ajunge coletul la curier (cargus) sa fie livrata dar ce sa vezi după a doua zi primesc e-mail precum comanda mea a fost returnata la expeditor fără nici un motiv, nu am fost contactat sa preiau comanda,nimic, doar e-mail de comandă da returnata de curier la expeditor. Fac reclamație sa aflu de ce comandă mea nu a fost livrata de curier sa primesc următorul raspuns" Conform verificarilor efectuate expedierea cu nr ........ a fost returnata. Procesarea coletelor in depozitele noastre, cat si livrarea acestora, s-a desfasurat cu dificultate in ultima perioada, dar va asiguram ca am luat toate masurile necesare pentru a remedia situatia.
Va cerem scuze pentru toate neplacerile aduse de situatia semnalata si va asiguram ca facem tot posibilul pentru a elimina aceste nereguli." Cu stima,
Echipa Cargus"

Cea mai prosta companie de curierat din Romania. “S-a incercat livrarea! “ si nu vin niciodata. Pe mai multe adrese si mai multi agenti. Deci oribil.