Car city uk Omdömen 

Just got my second car from Dan at Car City. He always makes the whole process so easy and the whole team is great. Had a little issue with my first car after a few months but Dan got me in and they sorted it out straight away for me with my warranty. Thanks to Aaron and Amanda in the service department for looking after me. Great experience from Dan and thanks to the manager Jamie for checking that I was happy with how I was dealt with. Will definitely be back for my third!

I had a fantastic experience buying my Mercedes GLA thanks to Daniel. From the moment I first enquired about the car, he was incredibly helpful, professional, and quick to respond. He answered every question clearly and made the whole process feel easy and straightforward.

What really stood out was how efficient everything was. After my initial enquiry, Daniel moved things along quickly and I had the car ready in a matter of days. The whole process was smooth, well organised, and completely stress-free.

Daniel was friendly, honest, and genuinely seemed to care about making sure everything was right. He kept me updated throughout and made sure the car was perfectly prepared for collection.

I couldn’t be happier with both the service and the car. If you’re thinking about buying a vehicle, I’d highly recommend asking for Daniel. A genuinely top-class experience from start to finish.

Sold my lotus emira to car city and what a breeze it was, agreed a price on the phone and that price I got no haggling when I got there money in my account the same day

Thank you car city

Brilliant experience from start to finish! Part ex in old car, sourcing new car, everything extremely professional! Daniel was superb to deal with, very honest great guy! LOVE my car thank you guys! Honest great guys :)

I found a car I was interested in spoke to Trevor and within a minute of that phone call I knew I wanted to buy that car, even if the car wasn’t for me when I got there I knew I was driving away in a new one, it was a easy process with a non pushy conversation. Deposit paid and car collected within 48 hours. Worth the 8 and a half hour round trip! Thanks

I bought a BMW x1 from here last month, i got a good deal and Trevor got me a decent finance package sorted. I found a fault with the car the week after I got it (faulty parking sensor), I called Trevor to complain and he got me booked in for my next days off work and they had it fixed in no time while I had a coffee and a chat with Trevor and the other guys. Customer service is a huge thing for me in today’s world and on that alone I would recommend Car City and Trevor to everyone.

Just had my car in for tyre pressure sensor, couldn’t fault the service department exceptional communication start to finish and they even cleared it for me. Thank you Aaron and Amanda

The whole process from start to finish was easy. The team were helpful in explaining the steps and truly listened to what we were looking for.

Only positive things to say about my experience with Car City. Made it as painless as possible, with great after sales follow up and good communication throughout. Service department was on point and really helpful. Would highly recommend using these services.

Excellent service, great car buying experience

Great friendly staff, I had a query after taking the car & they got back to me straight away and sorted it for me. Very please with the service

I recently purchased a vehicle from Trevor at Car City, and I want to highlight how impressed I’ve been with the after-sales service.

From the moment I drove the car home, Trevor remained attentive, responsive, and genuinely helpful. He followed up to make sure everything was running smoothly and took the time to answer any questions I had without hesitation. Any small concerns were handled promptly and professionally, which really gave me confidence that customer care doesn’t stop once the sale is complete.

It’s clear that Trevor values long-term customer satisfaction, not just making a sale. The after-sales support made the entire experience stress-free and reassuring, and it’s rare to find that level of service these days.

I would absolutely recommend Trevor and Car City to anyone looking for not only a great vehicle, but also excellent support after purchase.

Trevor was very good, great service

Having bought a car 8 months ago I wanted to say how good the aftersales was when I encountered a couple of issues. Car went into limp mode but I had a wonderful experience with Amanda who arranged to pick car up, left me a courtesy car and brought it back fixed and even valeted. Unbelievable customer care. Well done Car City UK

Amanda in after sales was great, very helpful

Amazing service from Jamie and Dan! Hassle free! Love my car. Thanks guys!

Sorry no review

One of the best dealerships ive been too. From selection of vehicles, vehicle preparation, communication throughout the sale to the then proposed collection date was exceptional. I would strongly recommend purchasing a vehicle from any one of the sales team here even more so Dan 'The Man' Walker. Top guy.

Would recommend this garage to be at the beggining of the queue for your next pride & joy

Steve was excellent from start to finish. Very happy with my purchase, made it so easy and affordable for myself.

Couldn’t rate the garage and him highly enough.

Good on sales, but poor aftersales support.
I bought a Land Rover Discovery from this dealer and immediately encountered serious issues.
The day after delivery, I reported that the deployable towbar was missing and sent photos clearly showing the exposed fixing points and wiring. Only recently, a third party identified that the mandatory rear crash bar (a structural safety component) was also missing, something the dealer failed to disclose despite having "inspected" the car prior to delivery and having clear images I sent them from the start.
A few days after taking delivery, I drove the car abroad and experienced severe vibration at high speed, forcing emergency repairs in the EU just before Christmas. I paid £400 to straighten buckled wheels, and discovered they’d been poorly spray painted over the damage, with the paint peeling off. Back in the UK, I had to arrange further work and, after days of back and forth, the dealer eventually agreed to pay £380 towards powder coating, roughly what I’d already spent on straightening. I wasn't even asking for the £400 repairs cost to be reimbursed.
I reviewed my position on the repair cost for the wheels. I am now seeking full reimbursement for the wheel repairs carried out abroad due to this new development and failure to inform me of the missing safety component. So far, the dealer has agreed to reinstate the missing crash bar only after significant inconvenience and negotiation. I've now escalated the case to the third party and await the independent inspection.
Overall, my experience has been poor: inadequate checks (the towbar wasn’t tested), lack of disclosure about safety critical issues, and weak aftersales support. I also had to chase proof of the supposed predelivery service, and the pollen filter was clearly old, so I’m not convinced the service was actually done. I’m now waiting on an independent report.

Update 03/03/2025

I find the response rather strange, as it reads as they were unaware of the issues raised. That is not the case. These matters have been discussed in detail over an extended period, including the missing structural crash bar, the wheel repairs, and the reimbursement request.

Following their Trustpilot reply stating they are willing to work towards resolving the matter, I contacted the dealership directly 0n 23/02/2025 to clarify whether they genuinely intend to do so. After 10 days, I have received no response. As a result, the public reply appears to be a generic copy and paste response rather than a genuine attempt to resolve the issues. Therefore, I'm downgrading my review to one star.

For clarity, the sales experience and presale communication were excellent, and I initially recommended them. Unfortunately, the aftersales handling and service response have been very disappointing and have significantly undermined that positive experience.

The matter remains under review with a third party pending independent inspection.