Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Se mer
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Det här tycker kunderna
"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth... Se mer
Företaget har svarat
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Se mer
Företaget har svarat
Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.
Företagsinformation
Informationen kommer från olika externa källor
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Skrivet av företaget
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Kontaktuppgifter
1715 NW 82 Avenue, 33126, Miami, FL, USA
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Capillus
Thank you! We’re happy to hear that our customer service team was prompt and able to resolve all your concerns.
We truly appreciate your support
The time to get my cap after payment…
The time to get my cap after payment was too slow and it was not shipped to my residence so I had to go pick it up.
6 november 2025
Svar från Capillus
Hello Ross,
Thank you for your valued feedback on your delivery experience. We apologize that UPS was unable to reach you during their estimated delivery hours. Since the UPS driver was unable to reach you at home, instead of sending the order back to Capillus, they sent it to a near-by Access Point.
Given the investment in the products, we want to ensure they are safe every step from our warehouse, to your hands..or head.
Thank you for choosing Capillus and we are glad you are now able to use your new products!
Sales reps are always on top of things…
Sales reps are always on top of things and very helpful.
4 november 2025
Svar från Capillus
Thank you for your kind words! We’re so glad to hear our sales team has been helpful and attentive.
We truly appreciate your feedback and support
Svar från Capillus
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with our support team.
Your satisfaction means a lot to us
Capillus is a great product.
Capillus is a great product.. I have Been using capillus for about 4 years now and have seen great results.
6 oktober 2025
Great customer service!
31 oktober 2025
Svar från Capillus
Thank you so much for the kind words! Capillus always strives to provide the top quality of service, and we're glad you could expereince that!
My battery died ( for the second time…
My battery died ( for the second time ), and the rep aided me thru the process of once again getting a new one...Shipped quickly, and already used it today.
31 oktober 2025
Svar från Capillus
Thanks for sharing your experience! We’re glad we could help you get a replacement battery quickly so you could get back to using your device without delay.
The representative made it quick and…
The representative made it quick and easy. She explained the process and why. It was a very efficient engagement
31 oktober 2025
Svar från Capillus
Thank you for the positive review! We're pleased to know the process was explained clearly and efficiently, our goal is always to make things as easy as possible for you.
Svar från Capillus
Thank you for the wonderful feedback! We're so happy to hear you're enjoying both the product and our service.
Asked for a refund when I realised I…
Asked for a refund when I realised I didn't need this purchase and they stopped the order and refunded me within an hour. Terrific service.
30 oktober 2025
Svar från Capillus
We’re glad we were able to assist you quickly! Thank you for taking the time to share your experience with us.
If I could give Christina all the stars…
If I could give Christina all the stars in the sky I would! Outstanding experience working with her from start to finish. From her courtesy to her responsiveness, to product knowledge, she is top notch! Give her a raise!!!
29 oktober 2025
Svar från Capillus
Thank you for your thoughtful feedback.
We're glad to hear Christina was able to assist you so well throughout the process. We appreciate you taking the time to share your experience.
Morgan in customer service was amazing…
Morgan in customer service was amazing with customer service and info.
28 oktober 2025
Svar från Capillus
We truly appreciate your feedback!
Morgan will be delighted to hear your positive comments, thank you for choosing Capillus!
Great customer service
27 oktober 2025
Svar från Capillus
Thank you so much for the kind words! We’re glad you had a great experience with our customer care team.
The customer service representative was…The customer service representative was knowledgeable, patient and friendly.
The customer service representative was knowledgeable, patient and friendly.
20 oktober 2025
Svar från Capillus
Thank you so much for your kind words! We’re delighted to hear that our representative provided knowledgeable, patient, and friendly service.
We truly appreciate your feedback!
Great service
20 oktober 2025
Svar från Capillus
Victoria, thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with our service.
Your feedback means a lot to us!
Capillus Pro was too small for my head
The Capillus Pro I purchased for >$1100 was too small for my head. There was no indication of sizing on the website.
After consultation with customer service, I was informed that since it didn't fit properly, it wouldn't work. She recommended I pay over $900 more to upgrade to larger model. Not willing to do that. I returned the Pro for reimbursement.
It was received by them on 9/26, yet no reimbursement to my credit card yet. No phone number to call them listed on website. Frustrating!
9 september 2025
Svar från Capillus
Hi Daniel,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the frustration with the fit of your Capillus PRO and truly understand how disappointing that can be.
Each Capillus model varies slightly in size because the number of laser diodes determines the amount of scalp coverage — more lasers mean a larger shell to deliver fuller, denser results.
As for your return, we did receive your device, and your refund was issued within the normal 10–15 business day window. Depending on your bank, it can take another 1–3 business days for the funds to show on your account. If you don’t see it after that, it’s best to check directly with your card provider.
We truly appreciate you giving Capillus a try, and if you ever decide to revisit laser therapy in the future, we’d be happy to help you find the best fit and model.
The return of my cap after service was…very prompt; see above
The return of my cap after service was scheduled to be while we were out of town. I made contact with Morgan, and she made sure that the return was more prompt so therefore no problem w/ being gone at delivery time.
1 oktober 2025
Svar från Capillus
Thank you for sharing your experience! We’re glad we could coordinate the return of your cap so it arrived at a convenient time for you.
Our team strives to make the process as smooth and flexible as possible, and we appreciate you taking the time to recognize that.
Customer service answered me promptly!
Customer service got back to me right away, which was great! I was contacting them because I was out of the Fine & Thinning Hair Shampoo and wanted to get another bottle. However, they ONLY sell it in the sets- which is unfortunate because all I needed was the shampoo. I did not need to spend $180 something on a set I did not need more of. I was very disappointed because that shampoo was awesome.
15 oktober 2025
Svar från Capillus
Hi Laura! We’re glad our team was able to respond promptly, but we understand your frustration about needing to purchase the full set instead of just the shampoo.
We really appreciate your support and your kind words about the Fine & Thinning Hair Shampoo. While we currently sell it only as part of the set, your feedback is valuable and will be shared with our team as we continue to evaluate our product offerings.
Thank you again for sharing your experience and for choosing Capillus!
Thank you Yeli!!
Thanks to Yeli and her timely response and great customer service I'm giving a 5 star rating. This company has been extremely helpful and easy to work with. I highly recommend the cap as it has done wonders for my hair growth.
14 oktober 2025
Svar från Capillus
Thank you so much for your kind words and 5-star rating! We’re thrilled to hear Yeli was able to provide timely and helpful support, and that your Capillus cap is making a difference for your hair growth. Your recommendation means a lot to us!
Svar från Capillus
Thank you so much for your kind words! We’re happy to hear our team was helpful and attentive throughout your experience.
Your feedback means a lot to us!
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