Canvas Castle Omdömen 1 089

I ordered a piece from Canvas Castle expecting it to match the photo on their website, but what I received looked significantly different in color and overall appearance. When I contacted customer service, I was met with dismissive replies and zero willingness to help—no exchange, no return, not even acknowledgment that the product didn’t match their own listing; in fact, they said I was wrong. Their tone was rude and unprofessional throughout the process. This company does not stand behind its products or value its customers. I’m sharing this so others can make an informed decision before ordering.

Ordered 1 print so far and very happy with quality and price

Great selection, reasonable prices

DO NOT ORDER FROM THESE PEOPLE! THEY INTENTIONALLY MISLEAD CUSTOMERS. THEY ARE VERY UNPROFESSIONAL and EXTREMELY RUDE. Genuinely the worst retail experience I have ever had. There needs to be a negative star option.

Your reply to this review is not at all truthful. You have not offered to send the frames. You have maliciously threatened me, blatantly lied saying I am racist, and posted a horrible review on my business page that you are actively using to try to coerce me into removing my review.

Absolutely love our canvass! Smooth transaction from start to finish, delivered on time and got a free picture! Excellent value for money and already sizing up our next picture!

Pictures are
Exactly like you see online.

I just wanna say their email marketing is exceptional because I haven’t bought yet but I plan to… It’s good enough to have brought me over here to leave this review and I haven’t even had a full on experience yet so that’s gotta say something!

Hello!

My favorite thing about canva castle is that it publishes thought provoking bold art!

There have been so many interesting conversations stimulated from my guests simply observing the art and then...BOOM...perspectives start to flow!

Love this company!

Products arrived promptly and undamaged. Very pleased overall. Would recommend

Love the variety and exceptional quality of the prints! The vibrant colours make any room come alive! I get so many compliments on my Banksy pieces!

Amazing prices, amazing selection!

Do not order from this company. Ordered a large canvas and it arrived faulty. They are now refusing to sent replacement or offer refund.
Very poor customer service-assistant rude and unhelpful.

To add:-posting a reply disclosing my home address is a violation of data protection and this will be reported.
To clarify-I have sent pictures of faulty items.
Once again this company is showing how poor their service is.
DO NOT BUY FROM THEM!!

**Updated Trustpilot Review – Canvas Castle**
*Update: Added following recent correspondence and ongoing issues.*

**Key Problems:**

**Damaged & Substandard Product**
* The painting arrived damaged.
* Colours and quality do not match what was advertised.

**Refusal to Refund**

* The company refuses to cover return postage.
* Refunds are denied.
* They insist I select a replacement of the same size—even when no suitable option exists.

**Conditional Service & Coercion**

* They demanded I delete or alter my public review to get a resolution.
* This is unacceptable and coercive.

**Disrespectful Communication**

* Emails have been dismissive and sarcastic. For example:

> “Hi!
> Oh wow I'm just looking over your communication with us, we have never had so many emails before! Good lord! To save me time, in very great detail, please send an extremely long email summarising why you are emailing us. Please take lots of time to write it
Kind regards
CC”

**False Reviewer Claims**

* They suggested I contacted the wrong company.
* My review clearly names Canvas Castle and includes the order number.

**Summary**

* Poor-quality product.
* Refusal to provide a lawful refund.
* Coercive, unprofessional customer service.

Potential customers should be fully aware of how complaints are handled and the standard of service.

Update to my review:

I want to set the record straight regarding the company’s response to my review:

I have only left one review. Any other review, including the one dated 23rd January, is not from me. You can verify this with Trustpilot. It is unacceptable to attribute another customer’s complaint to me, and I request that my details not be used in relation to issues raised by someone else.

Additionally, the company’s response incorrectly states that I requested a larger print and frame. I have not requested a larger size. I explicitly asked for a smaller-sized, more cost-effective replacement than my original order.

I hope this clarifies the facts for anyone reading this review and highlights the importance of accurate representation in customer communications.

Order No. 57572 :
I ordered a painting from Canvas Castle and was very disappointed with both the product and the way my complaint was handled.

The painting arrived damaged and the colours were significantly different from the image advertised on their website. Overall, the quality was far below what was described.

I contacted customer service to request a return and full refund, which I feel was reasonable given the item was faulty. This was refused, and they also would not cover return postage. Instead, I was told to choose a replacement painting.

When I tried to select an alternative, the one I chose was slightly cheaper (even with the frame), and this was also refused. I was then told I must choose another painting of exactly the same size as the original. Unfortunately, they did not have any suitable artwork in that size, so I was left with no acceptable option.

I also asked for manager contact details and information about making a formal complaint, but I received no response. The email replies I did receive were vague and unprofessional.

Overall, I feel I made every effort to resolve this directly with the company, but they were unwilling to offer a fair solution despite sending a damaged and poor-quality product. I would not recommend purchasing from this company based on my experience.

Canvas Castle stands behind their product, and will make sure the customer is happy.

The art is unique. Its given me hope for finding my own sense of style, after recent life changes

READ ALL REVIEWS! Customer service (which should not be called customer service) very rude !
They ask for you to take down the review and they will work something out afterward.

The choice, the quantity of canvas. And the ease of making transactions.

While I’m working up to which piece will be my first, I love that I can find well known pieces, in good quality that can find a home in your home. Banksy is definitely on the list for me

Do not buy large horizontal prints from this company. The inner frame is to weak to support hanging, print bending in the middle. I sent several respectful emails asking for hanging recommendations. Responses were rude and disrespectful, blaming me.

Re company's reply - I am 100% certain I have the right business. I have an email trail to prove it. This is Canvas Castle's standard response to all complaints.

Fantastic selection, easy to navigate, and amazing prices.