Logotyp för Canvas Castle
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Canvas Castle Omdömen 

1 092
•
TrustScore 4 av 5

4,1

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Se mer

Betygsatt 5 av 5 stjärnor

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Se mer

Betygsatt 5 av 5 stjärnor

Hello! My favorite thing about canva castle is that it publishes thought provoking bold art! There have been so many interesting conversations stimulated from my guests simply observing the... Se mer

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(1 092)

88 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

RUDE, DISHONEST, NO RTNS/XCHANGE

The WORST customer service I've ever encountered. Extremely unprofessional and rude in their responses to me. Then they will argue with you, and ultimately ghost you. They do not offer returns or exchanges period, regardless if you ordered wrong because of their description. The canvas I received was poor quality to boot and had scratches on it. DO NOT DO BUSINESS WITH THIS COMPANY. Look at their reviews on the BBB and they'll confirm my experience!!

Update: they emailed me after I posted this. I wish I could submit pictures to show how rude these people are. I’ve been emailing back and forth with them for over a month to get this resolved. They refused a refund. Refused to exchange. Then flat out ghosted me for another month. Until I wrote this review. Still so rude it’s hard to believe. They said “thank you for writing such a long email! What is your issue now?” As if they don’t know. Same issue. You never resolved it. Do not do business with these people. Read all the 1-star reviews bc they’re all the same…confusing purchasing guide with regards to the frames, rude & don’t honor their return policy. And they insinuate you’re dumb bc you don’t get it.

27 september 2025
Omdöme utan inbjudan
Logotyp för Canvas Castle

Svar från Canvas Castle

Hi Kate - I'm so sorry you're upset. We absolutly haven't ignored any of your emails. You didn't select a frame so received the print only. We have offered to send you the frame and you are also welcome to return your order for a full refund. We always look after our customers and please reply to our latest email if you are looking to return or get the frame x

Edit: Kate, replying to your updated review: we did thank you for your long email but we we never emailed asking what your issue is as per your above comment - this is not true. We have given you the return address, offered you a frame and we're trying our best to help you here x

Betygsatt 5 av 5 stjärnor

Girl with the red balloon 🎈

Easy to order.
Came within the timeframe advised.
Had trouble tracking parcel (error on my behalf), customer service promptly helped me out.
Very happy with picture took an hour to assemble and hang.
Looks really good and the free print was a bonus.
Overall easy and good experience.

3 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good Variety

It's a very easy website to navigate. And I really liked much of the artwork to choose from. And there's a good variety of artists and art represented on this site.

8 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love the selection

I love the selection!

I didn't realize that my canvas was "just" a canvas and that I needed to order a frame separately - that was not clear on the website. Customer service responded and a frame is on its way to me.

6 september 2025
Omdöme utan inbjudan
Logotyp för Canvas Castle

Svar från Canvas Castle

Hi Gail! Thank you so much for the kind words. For a frame please just select "with frame" when choosing your size in the future and we're always happy to assist. Have a lovely rest of the week x

Betygsatt 1 av 5 stjärnor

No return policy

This company has terrible customer service. I spent $145.00 on product that is poor quality and wont work for me and they will not take any returns. I offered to pay shipping and they just replied with rude comments like "do you know what all sales are final means? Stay clear of this company and find your product elsewhere.
UPDATE: They are not in Florida as the website says, they are in New Zealand. They have now offered to give me a refund if and when I remove the review and after they receive the item back which needs to be shipped to New Zealand at my expense. Lesson learned. ****BUYER BEWARE***

26 augusti 2025
Omdöme utan inbjudan
Logotyp för Canvas Castle

Svar från Canvas Castle

Hi RC - we absolutely allow refunds! You enquired about a frame to be added after you ordered and we advised your order had shipped and the frame can't be added so we can ship separately. Please check your email, we have sent the return address x

Edit: RC this isn't true, we never sad that and we are an International company and the support person you were speaking to is in New Zealand yes, but we are based in the US and have print teams in 6 different countries. We gave you the link for multiple return addresses including the US, you don't have to send it to New Zealand. As previous, please just email us if you need further assistance, we're here to look after you

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