What a superb team Canada Life have for their Later Life Lending offering. I'm a client facing adviser and had an extremely complex and painful case recently, which I feared was going to end in misery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We’ve had a really positive experience working with Canada Life’s equity release department. Having a helpful and knowledgeable team to turn to makes a real difference when supporting our clients an... Se mer
I recently bought an annuity from Canada Life via a financial services company called Hub Financial Solutions. The process was straightforward and I got exactly the product I wanted. I received my fir... Se mer
Företaget har svarat
Been trying to pay off my mums equity release for over a year now and they make it impossible. All the while they keep stacking on the interest. Absolute joke of an organisation. Update: Still t... Se mer
Företaget har svarat
Företagsinformation
- Finansiella tjänster
- också i
- Bolånegivare
- Fondförvaltningsbolag
- Inkomstförsäkring
- Pensionsplan
- Temporär dödsfallsförsäkring
Skrivet av företaget
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktuppgifter
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Storbritannien
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A quick phone call and then completing…
A quick phone call and then completing an application form was all it took.
28 augusti 2026
Svar från Canada Life UK
Hi Christina,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the process was quick and straightforward, and that everything could be completed with a simple phone call and application form.
Thank you for your kind comments.
All the best,
Helen
The company are very friendly
The company are vert friendly, talk you through all the relevant information.
1 juli 2026
Svar från Canada Life UK
Hi Jane,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team friendly and that they took the time to talk you through the relevant information clearly.
Thank you for your kind comments.
All the best,
Helen
Svar från Canada Life UK
Hi Clive,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I'm sorry to hear that you felt communication during your application could have been better. We understand how important it is to keep customers informed throughout the process and appreciate you taking the time to share your experience.
If you would like to discuss your feedback in more detail, please email customer.experience@canadalife.co.uk with your contact details and we'll be happy to get in touch.
All the best,
Helen
Slightly unhappy
For years there has been very little contact, which hasn’t been a bad thing.
Recently you sent out a questionnaire and asking if my wife was still at this address. We filled in both. The reply I sent asking why we received this. The reply I got was very confusing and didn’t really explain things properly. Currently I’m away travelling and I’m being chased to complete anything questionnaire. I replied stating my iPhone seems not able to return this document so I sent a mail stating I was away and complete the form on my return via my computer
Hence why I gave you a lower score
2 oktober 2026
Svar från Canada Life UK
Hi Christopher,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that you have generally been happy with your experience over the years, although I’m sorry to hear that the recent communications regarding the questionnaire caused confusion and frustration.
I understand your concerns regarding the explanation you received and the follow up requests whilst you are travelling. Thank you for taking the time to let us know about your experience.
If you would like us to look into this further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
The team explained things to me that I…
The team explained things to me that I hadn't noticed.
20 augusti 2026
Svar från Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you have enjoyed a positive relationship with Canada Life over the years.
It’s great to know that we have been able to support you and provide a service you can rely on. We look forward to continuing to support you for many years to come.
All the best,
Helen
Canada Life have been good for me.
I have enjoyed a good relationship with Canada life, hope I have plenty more years with Canada Life.
30 september 2026
Svar från Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you have enjoyed a positive relationship with Canada Life over the years.
It’s great to know that we have been able to support you, and we look forward to continuing to do so for many years to come.
All the best,
Helen
Dad had life insurance here
Dad had life insurance here. He passed away in June. Still trying to get HIS money out. They keep on delaying it with different hoops to dive through.. Will be reporting.
DO NOT DO BISSNESS WITH THIS COMPANY. UPDATE got reply within hours to this review. But no reply to emails till 2 weeks later. Maybe instead of replying to negative reviews so fast. Do your job and settle claims. They even charged 2 months after he died.
DONT DO BISSNESS WITH THESE PEOPLE.
10 juni 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Owen,
Thank you for taking the time to leave us this feedback. I’m very sorry to hear about your experience and, most importantly, for the loss of your dad. I appreciate that dealing with financial matters at such a difficult time can be challenging enough without additional concerns or delays.
We take feedback like this seriously and would like the opportunity to understand what has happened and look into this for you. Please could you email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we'll get in touch as soon as possible.
All the best,
Helen
Continue to keep me informed
Continue to keep me informed, by post, of any changes or updates to the Investment I have with Canada Life. All OK.
29 september 2026
Svar från Canada Life UK
Hi Valerie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you're happy with your investment and the updates you receive from us.
We’ll continue to keep you informed of any relevant changes and developments, and it's great to know that this is something you value.
All the best,
Helen
Great BDM
Paul Dolan at at Canada Life has gone over and above on a case of mine. This has led to a happy client who had no other options and the Canada Life solution worked for them, so a great outcome! They are easy to deal with and my BDM always responds promptly.
29 september 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Paul was able to go above and beyond in supporting you and your client through what sounds like a complex case.
It's great to know that the Canada Life solution helped achieve a positive outcome and that you continue to find Paul responsive, supportive and easy to deal with. I'll make sure your kind comments are shared with Paul and the wider team.
All the best,
Helen
Really helpful support
On needed to change one of my bank details back to Canada Life. I had received 2 Change of Bank forms one week apart. I rang to see if I needed to fill in both. The person I spoke to was really helpful.She checked and was able to transfer my request on line there and then!! All done and dusted and transaction complete. Brilliant service from a helpful, friendly worker. Well Done Canada Life for employing such a professional person who was able to help me so promptly.
4 september 2026
Svar från Canada Life UK
Hi Sue,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your query was resolved so quickly and efficiently.
It's great to know that the colleague you spoke to was able to review your request, provide clarity and complete the change there and then, saving you any additional effort. Your kind comments about the service you received are very much appreciated, and I'll ensure they are shared with the relevant team.
All the best,
Helen
Canada Life Services
I recently had a procedural issue with Canada Life UK which I took up with the Executive and was extremely impressed by the politeness, professionalism and promptness with which it was dealt.
I was provided with an almost immediate solution and a full, detailed written report reached me within 5 working days.
I have complete confidence in a company that is prepared and able to review its own procedures so promptly and effectively. Consequently I have high confidence that the Canada Life UK operation is being run in a most professional and efficient manner.
27 september 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Philip,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your concerns were handled with professionalism, promptness and care.
It’s particularly pleasing to know that a solution was provided quickly and that you received a detailed response explaining the outcome. We are committed to continually reviewing and improving our processes, so it's great to hear that this gave you confidence in Canada Life and the service we provide.
Thank you for your kind comments.
All the best,
Helen
Poor communication and protracted timescale
This is my second review within the last month. I did not receive any acknowledgement so suspect this one way go the same way.
My latest pension came to an end on 11th August 2026. I wished to continue with a new pension from CL having received a fair quotation. I have responded with all information requested by CL promptly. Despite this, 2nd requests for the same information and 1 letter stated that CL were waiting from figures from my current pension provider. That is CL! I still don't know if and when my new pension will commence. Staying with CL has been extremely stressful and no one has cared to inform me of progress. I have emailed two email addresses without success. Quite simply not good enough by a long way.
27 september 2026
Svar från Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m sorry to hear about your experience and the frustration this has caused.
I understand your concerns regarding the delays, repeated requests for information and lack of communication around the progress of your application. We recognise how important it is to keep customers updated, particularly when arranging retirement income, and I’m sorry that this has not been your experience.
We'd like the opportunity to look into this further. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and policy information, and we'll get in touch.
All the best,
Helen
No complaints
Great is a little over the top. Does what was agreed would be more in keeping
26 september 2026
Svar från Canada Life UK
Hi Allan,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I'm pleased to hear that we've delivered what was agreed and met your expectations.
Thank you for your honest feedback and for choosing Canada Life.
All the best,
Helen
Money
I liked the way everything was explained but I think your procedure is far to long to release my banked money from equity and for me to receive my money at least 30days or more to release the money many thanks
25 september 2026
Svar från Canada Life UK
Hi Raymond,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that everything was explained clearly and that you were happy with the overall process.
I’m sorry to hear, however, that the release of funds took longer than you expected. We understand how important it is for customers to receive their money promptly and appreciate you sharing your feedback with us.
If you would like to discuss your experience further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
Canada life equity release
Dealing with Canada life was very straightforward,a simple process from start to end very competitive rates no issues with any of the process excellent communication at every level highly recommended
25 september 2026
Svar från Canada Life UK
Hi William,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the equity release process straightforward from start to finish. It’s also great to know that you found our rates competitive and that you received clear communication and support throughout the journey.
Thank you for your recommendation.
All the best,
Helen
I am retired and on a small pension I…
I am retired and on a small pension I took out equity release a few years ago as my house is fully paid for but I need extra finances to help me with emergencies, recently I needed a new boiler and money for a plumber, in having equity release it lets me have the finances to pay for these emergencies. Canada Life have been there to give me financial support allowing me to live comfortably.
1 september 2026
Svar från Canada Life UK
Hi Barbara,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your equity release plan has provided you with the financial support you needed when unexpected expenses arose.
It's great to know that the flexibility of the plan has helped you manage costs such as replacing your boiler and other household repairs, whilst allowing you to continue living comfortably. Thank you for choosing Canada Life.
All the best,
Helen
Svar från Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found it easy to contact us, received prompt responses and were provided with clear information throughout your experience.
All the best,
Helen
I wanted to change my email address as…
I wanted to change my email address as well as my home address.
My home address has been changed successfully but my previous email address is still being used
18 september 2026
Svar från Canada Life UK
Hi Louise,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that your change of address has been completed successfully, although I’m sorry to hear that your email address appears not to have been updated as expected.
We’d like the opportunity to look into this for you. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and policy information, and we'll get in touch.
All the best,
Helen
fell down on lump sum payment
The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be paid or notified that it had been done so.
4 september 2026
Svar från Canada Life UK
Hi Sandra,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that you found the overall process straightforward and that you were kept informed about your annuity payments.
I’m sorry to hear that you were not advised when your lump sum payment had been made. We understand how important it is to receive clear updates throughout the process and appreciate you bringing this to our attention.
If you would like to discuss your experience further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
Canada life Glacial pace on payments
I retired on May 22nd 26 and merged another pension (L&G)with Canada life. I had two lump sum payments L&G I received this 15.07.26 . The one from Canada life 28.7.26 . On the 9th Sep 26 I received some 2 months back dated pension from the L&G side and only 1 month from Canada life. Still waiting on main payment due on 24 Sep 26. 4 months after I retired. I also requested pension payments on the beginning of the month and you decided to pay me on the 24th of the month. I know it takes away little while to electronically transfer funds but 4 months is a bit excessive.
14 september 2026
Svar från Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that your pension payments have taken longer than expected following your retirement and pension transfer, and I understand your frustration regarding both the timings of the payments received and the payment date selected for your pension income.
We appreciate you sharing your experience, and we'd like the opportunity to look into this further for you. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and policy information, and we'll get in touch.
All the best,
Helen
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