I recently bought an annuity from Canada Life via a financial services company called Hub Financial Solutions. The process was straightforward and I got exactly the product I wanted. I received my fir... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been trying to pay off my mums equity release for over a year now and they make it impossible. All the while they keep stacking on the interest. Absolute joke of an organisation. Update: Still t... Se mer
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I asked for my adress and bank details to be chànged and Canada Life made it very easy. The staff i spoke to over the phone were always polite and helpful beyond my expectations.
Företaget har svarat
My annuity started as equitable life and was taken over by Canada life who have been efficient both with respect to payments and also the implementation of fund changes. What more can you want?
Företaget har svarat
Företagsinformation
- Finansiella tjänster
- också i
- Bolånegivare
- Fondförvaltningsbolag
- Inkomstförsäkring
- Pensionsplan
- Temporär dödsfallsförsäkring
Skrivet av företaget
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktuppgifter
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Storbritannien
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Canada Life UK
Hi Gillian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found your experience with us efficient, straightforward and stress-free.
All the best,
Helen
It does what it says on the packet
My annuity started as equitable life and was taken over by Canada life who have been efficient both with respect to payments and also the implementation of fund changes. What more can you want?
16 oktober 2026
Svar från Canada Life UK
Hi Nigel,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found our service efficient, both in making your annuity payments and when implementing changes to your funds.
It’s great to know that everything has worked as expected and that you’ve had such a positive experience with us.
All the best,
Helen
I bought an annuity, no problems
I recently bought an annuity from Canada Life via a financial services company called Hub Financial Solutions. The process was straightforward and I got exactly the product I wanted. I received my first annuity payment from Canada Life a few days ago, all without any problems.
8 september 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Jim,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that arranging your annuity was straightforward and that you received the product you wanted.
It’s also great to hear that everything progressed smoothly and your first annuity payment was received without any issues.
All the best,
Helen
Poor Customer Service
From my first contact on 17/9/26 as a new customer with Canada Life I have been extremely disappointed with the poor customer service I have received when asking straightforward questions and requesting standard documentation to complete my records. Canada Life’s online portal is also unfit for purpose in my opinion.
After submitting my details as suggested to Canada Life’s Customer Experience Team I am still waiting for somebody to contact me.
This really demonstrates all you need to know about how little Canada Life values their customers.
17 september 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Charlie,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that your experience as a new customer has been disappointing, particularly when trying to get answers to your questions and the documentation you need. I also appreciate you sharing your feedback about the online portal.
We’d like the opportunity to look into this further for you. If you’re happy to, please email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we’ll get in touch.
All the best,
Helen
Svar från Canada Life UK
Hi Antony,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found it easy to get in touch with us.
All the best,
Helen
QUICK CONTACT AND ACTION COMPLETED
9 oktober 2026
Svar från Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you were able to get in touch quickly and that everything you needed was completed promptly.
All the best,
Helen
I had no contact with Canada life so…
I had no contact with Canada life so cannot comment, I’ve marked you down in this because if you really cared you’d know this
12 oktober 2026
Svar från Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I'm sorry to hear that the survey request wasn't relevant to your experience and that it left you feeling this way.
We value all feedback, including when customers feel we haven't got things right, and we appreciate you taking the time to share your comments with us.
If you would like to discuss your concerns further, please email customer.experience@canadalife.co.uk with your contact details and we'll be happy to get in touch.
All the best,
Helen
3 bad experiences
I have had 3 bad experiences with Canada Life.
1. My pension broker quoted a fixed term annuity figure and guaranteed lump sum but when I took the pension out my guaranteed lump sum was incorrect.
Resolved, my broker complained and Canafa Life rectified the error.
2.I telephoned Canada Life, the person was clearly working from home and the call was interrupted by a child.
Resolved. Canada Life viewed my complaint and upheld my complaint with an apology.
3. I paid 50 percent emergency tax on a pension payment although I had previously telephoned and e mailed Canada life several times to ensure they had my correct tax code, which was confirmed. Canada Life blamed HMRC, HMRC blamed Canada Life??
Resolved, HMRC revised my tax code Canada Life refunded the following month.
I found it so frustrating as I could not speak to anyone, blocks seemed to be put in place at the call centre.
One note on the above, Mr Foster who is the Senior Customer Service Administrator listened to me and e mail correspondence between us rectified the issue, Mr Foster actually e mailed me before my next pay date to reassure me everything had been rectified. Thank you Mr Foster.
Hopefully going forward things will run smoother with my pension payments.
My response to Canada life below.
Hi Helen.
Your middle paragraph is key. Customers need direct contact with people in relevant departments, a call centre does not work in all situations, particularly in my situation.
When a customer may have been in a queue for some time not getting answers to your query is very frustrating.
Yes please pass on my best wishes to Mr Foster and thank him for his assistance in what was a stressful time for me.
Regards Richard
16 september 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. Whilst I’m sorry to hear about the issues you experienced and the frustration they caused, I’m pleased that each of the concerns was ultimately resolved.
It's particularly great to hear your recognition of Mr Foster and the support he provided. Taking the time to listen, keep customers informed and provide reassurance can make a real difference, and I'll ensure your kind comments are shared with him and the wider team.
Thank you again for your honest feedback. If you would like to discuss any of your experiences further, please email customer.experience@canadalife.co.uk with your contact details and we'll be happy to get in touch.
All the best,
Helen
My thoughts
I have been with Canada Life for many years and I'm happy to continue the experience. Thank you.
9 oktober 2026
Svar från Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you have enjoyed a positive relationship with Canada Life over the years.
It’s great to know that we have been able to support you and provide a service you can rely on. We look forward to continuing to support you for many years to come.
All the best,
Helen
Very professional
This company is very professional and has dealt with any problems I needed solving.I would recommend them to everyone that I know
3 oktober 2026
Svar från Canada Life UK
Hi Edward,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you have found our service professional and that we have been able to help resolve any issues you've encountered.
It's particularly great to hear that you would recommend us to others. Thank you for your kind comments.
All the best,
Helen
I am so disappointed and disillusioned…
I am so disappointed and disillusioned with Canada Life. I have a drawdown pension with them which was not taken out originally with them but they bought the Company it was with and now they have sold it on to another Company. I am being told that in future I will need a Financial Advisor when I want to drawdown from my cash account. I do not have one and don't see why I need to pay someone to ask for my money when I didn't need to do this in the past, I would email Canada Life and just request it. I wish they had never bought the original Company and I wouldn't be in this situation. There should be some restrictive legislation to prevent companies like this from messing around with people's pensions. So annoyed that I am having to deal with this. Maybe should have given 1 star
9 oktober 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear about your frustration regarding the changes to your drawdown arrangement and the impact this has had on your experience.
We understand how important it is that customers can access and manage their pension savings with confidence, and I appreciate you taking the time to share your concerns.
If you would like us to look into your situation further, please email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we'll be happy to get in touch.
All the best,
Helen
Svar från Canada Life UK
Hi Claire,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team pleasant, efficient and helpful throughout your experience with us.
Thank you for your kind comments.
All the best,
Helen
Excellent prompt service in setting up…
Excellent prompt service in setting up my investment
30 september 2026
Svar från Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received prompt and efficient service when setting up your investment.
Thank you for your kind comments and for choosing Canada Life.
All the best,
Helen
Svar från Canada Life UK
Hi Patricia,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team helpful and polite. It's great to know that the support you received helped you feel confident throughout the process.
All the best,
Helen
Emails ignored ……earlier emails also…
Emails ignored ……earlier emails also ignored then a written response which had no relevance !
18 september 2026
Svar från Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that your experience has left you feeling this way, particularly regarding the communication you received and the responses to your emails.
We understand how frustrating it can be when you don't feel your concerns have been fully addressed, and we appreciate you bringing this to our attention.
We'd like the opportunity to look into this further. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and any additional information, and we'll be happy to get in touch.
All the best,
Helen
Svar från Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received excellent service throughout your experience with us.
Thank you for your kind comments and for choosing Canada Life.
All the best,
Helen
I receive my annual payment in March of…
I receive my annual payment in March of each year as expected
3 mars 2026
Svar från Canada Life UK
Hi David,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you continue to receive your annual payment as expected each year.
Thank you for choosing Canada Life.
All the best,
Helen
Good service
Good service prompt answering of phone quickly assessed issue and passes to relevent person to answer which was done within agreed time frame.
2 oktober 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Stephen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received prompt service and that your query was quickly assessed and passed to the right person for support.
It's great to know that the matter was resolved within the agreed timeframe and that you were pleased with the service you received.
All the best,
Helen
A quick phone call and then completing…
A quick phone call and then completing an application form was all it took.
28 augusti 2026
Svar från Canada Life UK
Hi Christina,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the process was quick and straightforward, and that everything could be completed with a simple phone call and application form.
Thank you for your kind comments.
All the best,
Helen
The company are very friendly
The company are vert friendly, talk you through all the relevant information.
1 juli 2026
Svar från Canada Life UK
Hi Jane,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our team friendly and that they took the time to talk you through the relevant information clearly.
Thank you for your kind comments.
All the best,
Helen
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