Sravanthy was excellent. Explained in detail each step. I was very stressed out following a bad accident that resulted in the write off of my vehicle and had to discuss a payment issue. She was very h... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have had no issues at all and the recent questions I have asked regarding the completion of the agreement have been answered quickly and thoroughly. Only reason I didn’t give 5* was because the contra... Se mer
I was really worried about talking to CA Auto finance today as I was behind with my last payment. I spoke to Debbie today and she was so lovely and understanding she put me at ease right away. She did... Se mer
Företaget har svarat
Honestly, a great experience on the phone today. Debbie was first class. Very understanding and seemed to take in everything I was saying without sounding robotic in response. Managed to resolve the i... Se mer
Företaget har svarat
Företagsinformation
Om CA Auto Finance UK
Skrivet av företaget
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Kontaktuppgifter
250 Bath Road, SL1 4DX, Berkshire, Storbritannien
- www.ca-autofinance.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I called today to speak about my…
I called today to speak about my account,I was speaking to murium, and she was very helpful and understanding, I appreciate her help today
14 september 2026
Omdöme utan inbjudan
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
The customer service girl was very…
The customer service girl was very helpful and polite and explained things in a simple and understandable way
9 september 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
great customer service easy to apply…
great customer service easy to apply and fast payment would highly recommend
28 augusti 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
The paperwork was simple
The paperwork was simple. Communication was good throughout the process. Direct debit put in place and activated, as agreed.
1 september 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Murium was extremely helpful on this…
Murium was extremely helpful on this morning's call with me. She gave me all the information I needed and put my mind at ease
11 september 2026
Omdöme utan inbjudan
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Excellent communication and seamless…
Excellent communication and seamless service from start to finish
2 september 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Everything was to my satisfaction.
Everything was to my satisfaction.
My enquiry was dealt with well.
4 september 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Good service and great staff.
29 augusti 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
No problems from day 1
No problems from day 1. Very easy to settle my agreement early.
1 september 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Vish was absolutely fantastic today…
Vish was absolutely fantastic today helping me with my fiance he was clear and and gave me the best advice and help required thanks for your help Vish 😎💯
4 september 2026
Omdöme utan inbjudan
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Please do your research before using them
I used Car Finance 247 to arrange finance for a Ford Transit Luton van supplied by RW Motor Company in Cwmbran, Wales, who were operating from Unit 199, Springvale Industrial Estate, Cwmbran, NP44 5BL at the time. The finance was ultimately provided by CA Auto Finance Ltd on a 60-month agreement.
Less than two weeks after purchasing the van, I contacted the dealer because the AdBlue and DPF warning lights had appeared. I subsequently experienced serious mechanical problems including limp mode, loss of power, excessive smoking, thermostat issues and other engine-related problems.
Within around four months of purchasing the vehicle, TrustFord Dagenham documented significant mechanical issues. Their October 2024 records recorded a leaking radiator, coolant leak, front engine cover leak and oil leak from the front cover. Further work was required at TrustFord in December 2024, including replacement of the leaking radiator.
At the time, I was unaware of my rights under the Consumer Rights Act 2015. Had I understood my rights at the time, I would have seriously considered seeking to reject the vehicle rather than continuing to spend money trying to keep it on the road.
The van was essential for a newly established business I had started. As the problems continued, I could no longer rely on the vehicle for work and the situation ultimately contributed to me having to close the business.
I then voluntarily terminated the finance agreement and had to take out a £10,000 personal loan to fund the amount required to do so.
In total, I paid £12,301.98 directly to CA Auto Finance, excluding the additional money I spent dealing with the vehicle’s mechanical problems.
Unfortunately, the story didn’t end there.
After the vehicle was collected, the inspection report dated 5 June 2025 recorded a £1,313.98 damage estimate. I disagreed with the inspection findings at the time. Importantly, the same report recorded that the vehicle would not start due to a mechanical fault.
Months later, CA Auto Finance placed a £9,025 damage charge onto my account. They subsequently applied a £3,500 adjustment, leaving a balance of £5,525, which I am formally disputing.
I have not been provided with a satisfactory explanation of how the £5,525 was calculated or why it bears so little resemblance to the £1,313.98 damage estimate recorded at the time of inspection.
And this is the part I find particularly ironic:
I voluntarily terminated the agreement because the vehicle had developed serious problems and I could no longer rely on it — yet I am now being asked to pay £5,525 for alleged damage to that same vehicle.
My concerns did not suddenly appear when I terminated the agreement. They began less than two weeks after purchase when the AdBlue and DPF warning lights first appeared.
I have since found other online reviews and forum discussions describing negative experiences with RW Motor Company, including complaints relating to vehicle condition and problems arising after purchase. I cannot independently verify other people's accounts, but it is concerning to discover these accounts after going through my own experience.
I have also since discovered that RW Motor Company subsequently operated from 11 Blaenwern, Cwmbran, NP44 1TY, and that a business now trading as Cwmbran Motors is operating from the Springvale Industrial Estate. I cannot comment on the reasons for the change of trading name or the circumstances surrounding the businesses, but this is part of the history I have since uncovered.
I want to be fair to Car Finance 247: I am not claiming that they caused the mechanical problems or that they personally inspected the vehicle. My concern is that I used Car Finance 247 to obtain finance for this vehicle/dealer combination, and the overall experience that followed has been extremely costly and damaging.
The financial & personal consequences have been significant. I had to close a newly established business, take on substantial debt and have dealt with this situation for a prolonged period. It has had a serious impact on my mental health.
2 september 2026
Omdöme utan inbjudan
Svar från CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation. I have sent a request to you for your details so we can contact you to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
I've had a couple of car loans and on…
I've had a couple of car loans and on both occasions your decision to support my application was promptly delt with so i wasn't left wondering whether I was successful or not, which was very much appreciated and throughout my time with you you support was always available if needed
2 september 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
It was perfectly straightforward and…
It was perfectly straightforward and easy. Quick and "painless" Thank you.
20 augusti 2026
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Really poor communication and constant …
Really poor communication and constant back and forth with details required. I felt like the people dealing with my case had never done this before. In total fairness the lengthy delay was more down to the dealership than the finance company, but I would have expected you to deal with the issues rather than me and my wife having to constantly prompt and chase for updates. The overall experience was really difficult and the time taken to get anything moving forwards added significantly to the stress levels. Really dissatisfied with the service received, but felt that we had to complete to avoid further delays and stress!
3 augusti 2026
Svar från CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation. I have sent a request to you for your details so we can contact you to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Great company to deal with
Great company to deal with, easy to set up an account with them and when requesting information/ settlement figure they were very quick to respond.
I would definitely use them in the future if I ever require finance.
30 november 2025
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Great Customer Service
As a Selling Car Dealer I called CA Auto Finance to ensure a customer finance agreement was clear, I dealt with Khalid and he was so professional and an absolute credit to his employer. Highly Recommended.
28 augusti 2026
Omdöme utan inbjudan
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Svar från CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!
Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.