Really bad service, never received parcel. No one replies back to you on your when contacted online or on social media. I have sent email few times no one got back to me. There is no number for custom... Se mer
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Det här tycker kunderna
The dress is made wonderfully!! The quality is really good and you can tell that the designer put some thought into it. The pockets are a bonus! The dress itself is the perfect length and size. The on... Se mer
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La livraison a été super rapide ! La robe est d'une qualité extraordinaire, je suis tellement heureuse d'avoir connu cette marque. C'est la première fois que je peux m'identifier autant à une marque a... Se mer
Very transparent about order shipping and thus very reliable! Bought my graduation dress aswell as an Eid abaya from Byhasanat and honestly wait to have even more events to purchase their items. The q... Se mer
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Företagsinformation
Skrivet av företaget
ByHasanat is a UK-based modest fashion brand specialising in elegant abayas, modest dresses, and timeless wardrobe staples designed for modern Muslim women. We create thoughtfully designed pieces that prioritise quality fabrics, flattering fits, and inclusive sizing across multiple height options. Our collections are designed to transition effortlessly from everyday wear to Ramadan, Eid, weddings, and special occasions. Each abaya is crafted with attention to detail, from fabric selection to silhouette, ensuring comfort, confidence, and long-lasting quality. We are committed to providing modest clothing that fits beautifully, feels premium, and remains accessible. With international shipping and a growing global community, ByHasanat is proud to serve women looking for refined, wearable modest fashion.
Kontaktuppgifter
GREAT WEST ROAD, TW8 0HE, BRENTFORD, Storbritannien
- support@byhasanat.co.uk
- www.byhasanat.co.uk
3,8
Bra
46 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had a really disappointing experience…
I had a really disappointing experience with ByHasanat. I ordered a dress on July 23rd 2025 and paid extra for FedEx Express shipping, but almost four months passed and I still never received my order. When I reached out, I was respectful and explained the issue, but instead of taking full accountability, their response felt passive-aggressive and they told me to “remain respectful,” even though I had not been rude.
It was frustrating because I had to chase them for updates after waiting months for an order that never arrived. A business should communicate delays clearly, especially when a customer pays extra for express shipping. They eventually offered a refund, but the overall experience felt very unprofessional, dismissive, and unnecessarily rude. I would not order from them again.
10 november 2025
Omdöme utan inbjudan
Svar från byhasanat.co.uk
We are genuinely sorry to read about your experience and understand how frustrating this must have been, particularly after selecting and paying for express shipping.
Waiting several months for an order that never arrived is not the level of service we aim to provide, and we sincerely apologise for both the inconvenience caused and the way our communication left you feeling unheard. We never want any customer to feel dismissed, and we are sorry that this was your impression of your interactions with us.
We have taken your feedback seriously and are currently looking into the circumstances surrounding this order, including the delivery timeline and communication provided throughout the process. Whilst we understand that a refund was ultimately issued, we appreciate that this does not undo the disappointment and frustration experienced along the way.
Thank you for taking the time to share your feedback. Comments such as yours help us identify areas where we can improve, and we are truly sorry that we fell short of your expectations on this occasion.
Kind regards,
ByHasanat Team 🤍
The abayas are beautiful but the yellow…
The abayas are beautiful but the yellow flower edged abaya was more see through than I anticipated and it came covered in stains/dirt marks.
8 maj 2026
Svar från byhasanat.co.uk
Hi lovely!
The yellow flower edged abaya is made from a soft nada fabric which is intentionally designed to have a lighter and flowier finish, however we completely understand that the level of opacity may have felt different to what you expected from the product photos. So thank you for the feedback we will definitely take this into account!
Regarding the marks on the abaya, this is absolutely not the standard we aim for and we sincerely apologise for this experience. Please kindly reach out to our support team with clear photos of the marks so we can look into this properly for you and work towards making this right!
Kind regards,
ByHasanat Team ❤️
Beautiful abaya and great service
My order arrived earlier than the expected delivery date. The abaya itself was beautiful, and appears to be of good quality too !
Size was a little shorter than I was expecting but that may just be my experience.
10 april 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Thank you so much for your kind words, we are really glad you loved the abaya and that it reached you sooner than expected.
We appreciate your feedback on the length as well, this is really helpful for us as we continue improving our fit across different heights. If you ever need help choosing the right length for future orders, feel free to reach out and we would be happy to guide you.
Thank you again for your support, it truly means a lot to us. Lots of Love, ByHasanat ❤️
my abaya came in time and it was…
my abaya came in time and it was beautiful i love ittty :)
18 mars 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hello lovely,
Thank you so much for your kind review, we are so happy to hear your abaya arrived in time and that you love it ❤️
It truly means so much to us, we hope you feel amazing wearing it.
Kind regards,
ByHasanat Team
Dreadful customer service
My daughter ordered an abaya in preparation for celebrating her first Eid as a revert Muslim, and she was absolutely delighted when her pearl shimmer abaya arrived.
Unfortunately, she became unwell during the last ten nights of Ramadan and was unable to wear it for Eid. She contacted the company via email to request a refund, but received no response. Despite this, the payment was still taken from her Klarna account leaving her short.
She then tried reaching out through Instagram, only to be repeatedly redirected back to email, where she is still not getting any reply. To date, this issue remains unresolved, and she has not even been provided with a return address.
Very disappointing experience. Poor communication and extremely frustrating customer service. I would not recommend this company.
23 mars 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hello,
We are truly sorry to hear about your daughter’s experience, and we hope she is feeling much better now. We were especially touched to hear that she chose one of our pieces for such a meaningful occasion, and we completely understand how disappointing it must have been not to be able to wear it for Eid.
We would like to clarify that your daughter did reach out to us, and our team responded as soon as we were able. As outlined in our policy, returns must be requested within 14 days of delivery, and unfortunately her request fell outside of this timeframe, which meant we were unable to process a return on this occasion.
We always aim to support our customers where possible, and we do understand that this situation was due to unexpected circumstances. We are sorry that this could not be resolved in the way you had hoped.
Regarding communication, during Ramadan, particularly towards the last ten days, we experienced a significantly higher volume of enquiries than usual, which did impact response times. However, we want to reassure you that we do not ignore any messages, and we always work through every enquiry as quickly as possible.
We truly appreciate your feedback and are sorry again for the disappointment caused. If there is anything further we can assist with, please do reach out to us and we will do our best to help.
Kind regards,
ByHasanat Team
Will buy more when back in stock
Ordered and originally had some slow customer service but all was resolved. Abaya quality was amazing and got loads of compliments on Eid. Will defo buy another just had slow coms around a refund/discount. But all resolved so pleased. Thank u
21 mars 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hello lovely,
Thank you so much for your honest and kind review, we really appreciate it. We are so happy to hear that everything was resolved and that you loved the abaya, especially hearing that you received compliments on Eid, that truly means so much to us.
Kind regards,
ByHasanat Team
Really nice quality abayas
Really nice quality abayas, I ordered them in time for eid they came packaged lovely and was a seamless process start to finish with no issues 10/10 would recommend
9 mars 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hello lovely,
Thank you so much for your kind words, this truly means so much to us. We are so happy to hear that your order arrived in time for Eid and that you had a smooth experience from start to finish.
It means a lot that you noticed the quality and packaging, as we put so much care into every detail. Thank you again for your support and for recommending us, we hope you love wearing your pieces ❤️
Kind regards,
ByHasanat Team
Extremely disappointed!
Extremely disappointed!
I received the wrong size for my order. I’ve been trying to get a return address for a replacement or refund, but your customer service ignores my emails. This is unacceptable for any online store. I expected professionalism, not this poor experience.
4 mars 2026
Svar från byhasanat.co.uk
Hello Hiba,
We are sorry to hear that you feel disappointed with your experience.
We would like to clarify that your enquiry was received only two days ago. While we always aim to respond as quickly as possible, due to the unstable situation in Dubai at the moment, a portion of our stock has unfortunately been held and some orders have experienced delays. As a result, our customer service team has received a significantly higher volume of enquiries than usual, especially during this peak period around Ramadan.
Please be assured that we do not ignore our customers. Our team works through every enquiry as quickly as possible and always aims to resolve matters in favour of the customer. We truly appreciate your patience while our team responds and we will ensure someone follows up with you shortly to assist with your return or replacement.
Kind regards,
ByHasanat Team
I recently purchased the olive meadow…
I recently purchased the olive meadow abaya and the quality of the abaya is amazing! I love how it has pockets and the detailing is beautiful. The matching scarf is also a lovely colour and the material is lovely 🥰 I also bought the white slip dress and I’m really impressed by the quality of the slip dress. Thank you for creating such a beautiful collection.
2 februari 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hello Amirah,
Thank you so much for your lovely review. It truly means a lot to our team. We are so happy to hear that you love the Olive Meadow abaya and the matching scarf, and that the quality of the slip dress impressed you as well. We put a lot of care into the details, so hearing this really makes our day.
Thank you again for your support and for taking the time to share your experience. We hope you continue to enjoy wearing your pieces.
Kind regards,
ByHasanat Team
Gorgeous elegant abayas
I ordered from their Milk and Honey collection and the pieces are so so beautiful! They’re so niche and different to other modest wear brands and the quality is amazing i would definitely recommend🤍
2 mars 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hello Hana,
Thank you so much for your kind words. We are so happy to hear that you loved the pieces from the Milk and Honey collection. It means a lot to us that you noticed the details and uniqueness of the designs, as we put a great deal of care into creating something special.
Thank you for your support and for recommending us. We truly appreciate it and hope you continue to enjoy your pieces.
Kind regards,
ByHasanat Team
Poor customer care
I purchased an abaya which took (10) 7 working days to arrive after stating 1-2 on the shipping policy. It didn’t fit right so I requested an exchange after reading the policy on SHOP I was then told they don’t do exchanges and the information is incorrect which was very misleading. I wanted to mention that if you ask for a return they make you pay return shipping after already paying shipping fee initially which is quite unfair and sometimes they only offer store credit. I emailed stating I’m not happy to pay return fee. They’re not very understanding which is a shame as the abaya is pretty. The abaya is out is stock meaning I have to pay another 3.50 del and get nothing out of it so it’s a loose situation.
28 februari 2026
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hi lovely ❤️
We are sorry to hear that you feel disappointed with your experience, and we do appreciate you taking the time to share your feedback.
Regarding delivery timing, our website clearly outlines a processing time of 1–3 working days, followed by standard shipping of 3–4 working days. These are separate stages, which together can total up to 7 working days depending on when the order was placed. We fulfilled and dispatched your order within our stated 1–3 working day processing timeframe. Once an item has been shipped, delivery times are handled by the courier and are unfortunately outside of our control, and in some cases may take slightly longer than anticipated.
In terms of exchanges and returns, our policy explains that we offer refunds or exchanges where an item is faulty or where an error has occurred on our part. For circumstances such as sizing preference, return shipping costs fall under the responsibility of the customer. This is clearly outlined in our returns policy prior to purchase.
We are pleased to hear that you were happy with the abaya itself despite this miscommunication, as we take great pride in the quality and craftsmanship of our pieces.
If you would like us to review your order again, please contact support@byhasanat.co.uk with your order number and we will be happy to assist further ❤️
DONT BUY
DONT BUY! looks really cheap, was too big eventho they were the right measuremts, asked for a refund but cant even get one.
30 oktober 2025
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hi lovely ❤️
We are very sorry to hear that you feel this way. We always aim to ensure our pieces are made to a high standard, both in quality and fit, so we genuinely appreciate you sharing your feedback.
Regarding sizing, we do our best to provide detailed size guides and accurate product descriptions on every item to help customers choose the right fit. That said, your experience is important to us, and we are always in favour of making sure our customers feel confident and happy with their purchase.
If you have not already, please contact us at support@byhasanat.co.uk
with your order details. Our team is committed to resolving this for you and will do everything we can to ensure you receive a product that meets the standard we strive to deliver.
Kind regards,
ByHasanat Team
Faulty brand
I bought a dress from them, saw that there were two charges on my account even though I ONLY ORDERED ONCE. I emailed them politely asking for a refund on the duplicate and they denied it. I had to literally pull up tracking receipts and found that they somehow made another order from my account, and only then they refunded me. Better off buying an abaya from shein.
9 september 2025
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hi lovely ❤️
We are sorry to hear that this was your experience, and we completely understand how concerning duplicate charges can feel!
We would like to clarify that we do not have the ability to manually create additional orders or charge a customer’s card without a completed checkout. For security and GDPR compliance, we do not store customers’ card details on our website, and all payments are processed securely through third-party payment providers such as Shopify Payments, Stripe, or PayPal.
In rare cases, what can appear as a duplicate charge may be a temporary authorisation or a repeated checkout attempt, which is handled automatically by the payment provider rather than by us directly. As soon as this was identified, we processed the refund accordingly.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. If you would like us to look into anything further, please feel free to contact us at support@byhasanat.co.uk
with your order details.
Kind regards,
ByHasanat Team
DON'T BUY FROM THESE YOU WILL LOOSE ANYWAY.
DON'T BUY FROM THESE.
19 februari 2025
Omdöme utan inbjudan
Svar från byhasanat.co.uk
Hi there ❤️
We are sorry to see this feedback and are disappointed to hear that you feel this way. We always aim to provide high-quality products alongside responsive customer support, and we take concerns seriously.
If you have experienced an issue with your order, we would genuinely appreciate the opportunity to look into it properly. Please contact us at support@byhasanat.co.uk
with your order details so we can review this and assist you accordingly.
Kind regards,
ByHasanat Team
horrible
I orderd something, first of all i needed to wait 1 whole month. Second there are no measurments so i just tried to order something. I am 170 and 60kg, it was way to short for me. I cant even return the item and i spended about 124 euros for one stupid dress. The dress looks very cheap made and is not even close to the picture.
27 december 2024
Omdöme utan inbjudan
Terrible returns policy can’t even…
Terrible returns policy can’t even return something even if there is an issue with it all you will get is store credit
28 augusti 2024
Omdöme utan inbjudan
I received a faulty item
I received a faulty item.
I ordered the linen dress and received a faulty item. I have contacted them and not received a response but my friend who emailed after me has already received a response to their email.
The pockets of the dress are sewn over. I have compared my item to my friends dress who ordered the same size and it seems as though they have taken a size large and sewn it to make it smaller as the sizing is completely off.
There are holes in the stitching so I can’t really wear it or you’d be able to see my skin and the dress is see through despite being marketed as hijab friendly.
7 augusti 2024
Omdöme utan inbjudan
This company is such a scam
This company is such a scam. i ordered a package in november. now its february and still no signs of the package. i have messaged back and forth with them, and theyre refusing to give me a refund. In the beginning, i gave them the benefit of the doubt, but now i see that they are not trustworthy. i lost 100 dollars for nothing. Do not buy from these people.
22 februari 2024
Omdöme utan inbjudan
They just stilling people's money i…
They just stilling people's money i ordered 6 items they delivered 4 items they didn't delivered the most expensive, i have been emailing them more than ten times no response they just ignored me i wouldn't recommend them
9 januari 2024
Omdöme utan inbjudan
bought a wedding dress from them the…
bought a wedding dress from them the dress came full of flaws, dirty marks, bad sewing on the chest area there was plastic bits pocking out, in some parts where they didn't have enough fabric they attached more and had non seamless lines that looks bad, the cape was made really badly as well that don't sit right and you wouldn't be able to wear it properly, the dress would of had so much potential I can just see how beautiful it would of looked if not all these flaws, not worth the 550 I be so honest, been in months of long discussion for refund and no progress, getting accused of wearing the dress when the dress is not fit to wear on your special day nor fit to be seen in due to bits pocking out and full of dirty marks and they claim to be modest when plastic bits are pocking out on the chest area i dont think so, they put more effort into checking the dress when returned for a refund then they did when it came to send it, if you buying this dress just hope they improved the quality of the dress because you don't want to be struggling with it like I have been, especially looking for alternatives last minute because of the disappointment of quality of the dress, they deleting the rewies so you dont even know how many girls have been scamed or put in the same possition as me let alone the dress comes in some rubish bag for 550 dress you expect better the dress was just in a really bad state, be careful girls, especially when shoping online becasue of these kind of situations
27 augusti 2023
Omdöme utan inbjudan
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