Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,7
17 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shipping was a bit later than expected. I ordered almost 2 weeks before I needed the item, but didn't want to order earlier because of fear of missing the return window. So the jacket was a week late for my partner's birthday, but he loves the jacket. Great quality and weight.
Good communication. My purchase was really good packeged. With a little attention. The jacket looked realy good. And the fit is exactly what i needed. I'm a tall person (200 CM) and it suits me very good.
Unable to speak to member of Merc team in customer service following an order returned to be exchanged for a different size in late January this year.
After countless emails and telephone calls and my spouse’s determination eventually spoke with a team member of Merc who reported could not find emails ?? In junk mail apparently ?? Didn’t update to my spouse why no tel calls were picked up and replied to over several weeks.
What is so disappointing is that I love your merchandise, but your customer service is poor in regard's to updating, resolving and handling queries!! Just trying to speak to someone on a telephone is pretty much non existent!!
When we eventually got this sorted it took over several weeks for my replacement order to be sent to me.
I am sorry but I am unsure if I will order from you again online due to the hassle this has caused me. 🙁
Birthday gift to brother who 10-15 years bought a merc T-shirt in a small shop in London and since is stuck with the brand. He likes thee old scooters.
Bernhard from Sweden
P.s he liked the new once’s also.
Good quality clothing, will always be my first look when choosing clothes … keep up the
good work
Very poor customer service. Waited over a month for a reply and refund. Its a shame, as I have used this company multiple times and bought a lot of clothing. Will not use again. Buyer beware.
Poor customer service never answer emails wanted to exchange for a different size ended up sending back at my expense and then got charged for returning on refund will never use this company again!!
I have previously liked the Merc clothing brand. Their returns policy and communication is very poor. They have not accepted a return, for me, due to a very subjective reason and at the expense of me returning it.
Avoid.
Do not buy from their online shop, if you are unlucky enough to have a problem it will take them months to fix it.
My experiences was: I purchased a Harrington jacket. The package arrived open and the jacket was dirty and slightly torn. I wrote to Merc looking for support and a solution. It took two months for solving it. Something embarrassing
Poor service from Merc clothing. I have been let down. I ordered a coat in December order num 13194 which did not arrive, I have chased it up with Merc who informed me the courier has lost my item and would need to wait 30 days for this to be confirmed before they can offer me any options one being a refund. I needed to wait until the 23rd January. I contacted Merc after 30 days to get this resolved and without giving me any option they automatically sent out a replacement on 2nd February order number 13583. They sent an email to say I should receive an email with a link to track my parcel which I have NOT received. I have sent emails to Merc and still awaiting a reply I just want to resolve this I have no item and no refund how is this possible.
I really like Merc clothing, I think their quality of clothing is really good. However unfortunately I have never had to return anything to them before. I bought a couple of tops and the sizing was off as they came up way to big. I returned the items via their returns service the next day.
The items were delivered and returned on the 11/01/24, after sending my third email this morning with no response to my previous ones, Merc have had the items for 16 working days, I appreciate the Christmas period can be busy but nevertheless this is poor service and I won't be purchasing from them again.
Delivery service is very poor and communication over 2 weeks for parcel to be delivered. Where other clothing will take a few days.
Horrible customer service, I wanted to exchange my product for a smaller size and they didn't even answer to my mail. The quality is not bad but way below what I was expecting judging by the price and the name of such a hyped label. Very disappointing.
Buen sitio.
Pedidos sin problemas, envío en el tiempo previsto, embalaje correcto. He puesto 4 estrellas porque desde el Brexit los precios han subido mucho.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
