My parcel arrived today 27-08-2026.For a Dwealt planer 18v DCP580N + Tool bag, Via B&Q .Had no issues with courier and no problems with dewalt planer , just the tool bag they sent ,an alternative bag... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placed an order mid-day on Saturday. Today, Tuesday noon, the order has not been dispatched yet. If I had known about the slow delivery, I would have ordered somewhere else. added after reply from... Se mer
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Great company and quality products. I first started buying from them on their ebay account a few years back but only recently started to purchase more of their tools and I have been so happy with the... Se mer
Website quick and easy to navigate, trouble free checkout with a choice of payment methods. Choice of delivery options, including very low cost next day on my particular item. Good communications when... Se mer
Företagsinformation
Skrivet av företaget
Buyaparcel are a provider of top quality brands of hand and power tools, plumbing, bathroom and garden products. Formed as a separate entity in 2007, the company has routes in the town of Lowestoft going back to 1978. Godfreys IT Ltd trading as Buyaparcel has its eCommerce website, where customers can order and pay by credit and debit card, AmazonPay or PayPal. In addition we have a local trade counter in Lowestoft that is open to retail customers. Operating from Lowestoft with 40,000 square foot of stock space, Godfreys IT is a multimillion pound organisation that employs 37 people. Where possible Buyaparcel sources product direct from the manufacturer or an approved wholesaler. Most product is available for next day delivery to UK customers.
Kontaktuppgifter
3-7 Pinbush Road, NR33 7NL, Lowestoft, Storbritannien
- 01502 473025
- websales@buyaparcel.com
- www.buyaparcel.com
4,3
Utmärkt
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My products are faulty
My products are faulty . Both batteries with both drills won’t charge
7 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
We are sorry to hear you have an issue with your recent order. We have sent you a message against your Amazon order so we can get this resolved via an swap/exchange or return for refund. We look forward to hearing from you.
Great quality
Great quality. Says refurbished but looks brand new De Walt. Have bought from them before and very satisfied.
7 juli 2026
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Untrustworthy company
I ordered a drill from Buyaparcel on the Amazon website. What I received was a box of drill bits. Sadly I read Customer reviews after placing the order rather than before and saw that this has happened a number of times. A string of 1 star reviews across France, Germany and Spain all complaining that they had received drill bits, not the drill and a range of slow to non existent refunds. Thanks to Amazon I got my money back, minus the return cost of postage. Had I not ordered through Amazon I doubt very much that I would have got anything back, this company is untrustworthy in the extreme.
7 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We are very sorry for the confusion and disappointment caused by your order.
Having reviewed your case, we can confirm that this was the result of a listing error. Unfortunately, the product you were led to expect was incorrectly linked to the pricing and stock code of a different item, which resulted in the wrong product being supplied. We sincerely apologise for this mistake.
We would like to reassure both you and future customers that this issue has now been corrected to prevent it from happening again. We can also confirm that a full refund has been issued for your order.
We appreciate you bringing this matter to our attention and are sorry that your experience did not reflect the standard of service we aim to provide.
Great product
Great product, great value for money, I highly recommend it.
7 juli 2026
Omdöme utan inbjudan
Item ordered on ebay and has still not been dispatched.
Item ordered on ebay and has still not been dispatched. Paid for 4 days ago. It seems they keep using the same excuse that the system shows wrong stock but i can see from reviews this same excuse has been used for more than a year. This cannot be legal trading standards as I am parting with my money for a product they do not have. I am trying to reach out but no replies. I want the product I paid for.
2 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We are sorry that your experience did not meet your expectations.
Having reviewed your order, we would like to clarify that your item was not out of stock, and this was not communicated to you at any stage. We understand there was some confusion regarding the estimated delivery timeframe, which unfortunately led you to believe the order was delayed due to stock availability.
After contacting our customer service team, you requested for the order to be cancelled before it had been dispatched. We processed your cancellation request promptly and issued a full refund.
We appreciate your feedback and are sorry for any misunderstanding regarding the delivery estimate. We are always happy to assist with any queries about an order's progress to help avoid this kind of confusion.
Product received was clearly a used…
Product received was clearly a used product and not brand new as advertised. Not product packaging or instructions.
6 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We would like to reassure both yourself and future customers that we do not supply used products. All of the items we sell are brand new and are sourced directly through our approved supply chain.
Having reviewed your order, we can see that the item unfortunately arrived with marks and damage. We believe this was the result of poor packaging during dispatch rather than the product being previously used, and we have raised this internally with our warehouse team to help prevent this from happening again.
We are pleased that the item was returned to us and that a full refund was processed promptly. We sincerely apologise for the disappointment and inconvenience caused, and we appreciate you bringing this matter to our attention.
I ordered Makita DUM604ZX LXT 18v…
I ordered Makita DUM604ZX LXT 18v Li-Ion Cordless Grass Shear Cutter Trimmer 1 X 5.0ah on 30th June 2026 from Ebay. There was a voucher offered for 20% off which was due to expire on the day I ordered. The discount went through ok. The estimated delivery dates given were 1st July – 2nd July. At 7pm of 1st July the order was at ‘awaiting dispatch’. This suggested that the order would not be delivered within the timescale given. I accordingly sent a message ‘Hi. Has my order been dispatched. Thanks’. There was no reply and so I contacted the seller again at 2.30pm the following day with the message ‘According to the status of my order, the item I purchased has not been dispatched. The latest estimated date of delivery is today. Could you please advise if my order has been dispatched. I would appreciate a response as I also sent you a message yesterday. Thanks.’ Lo and behold absolutely no response. At that stage it was obvious that the seller had nothing but contempt towards it’s customers when there was a problem. As they say, the integrity of a business can be judged on how they respond when things go wrong. On 3rd July, the day after latest expected date for delivery; the status of my order remained as ‘awaiting dispatch’. Needless to say I had enough and requested to cancel my order. Strangely enough I had a prompt response from the seller that my request for the cancellation was accepted and that a refund was issued. Pity I didn’t get the same prompt response with my previous two messages. Why the seller demonstrated such disregard to customers when things do go wrong is anyone’s guess.
30 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We're very sorry for the frustration and disappointment caused by your experience.
Unfortunately, due to an unexpected stock control error, we discovered that the item you ordered was no longer available when it came to dispatching your order. We also acknowledge that we were slower than we should have been in responding to your messages, and we sincerely apologise for the lack of communication. We completely understand how frustrating it is when you're left waiting for both an order update and a reply.
As soon as we received your cancellation request, we processed it immediately and issued a full refund without delay. While we're pleased we were able to resolve the cancellation promptly, we appreciate that this did not make up for the inconvenience or the poor experience leading up to it.
Your feedback is valued and has been shared with the relevant teams to help us improve both our stock management and response times. We sincerely apologise again for letting you down on this occasion and hope you'll consider giving us another opportunity to provide the level of service we aim for in the future.
Easy to order quality items for amazing…
Easy to order quality items for amazing prices!
2 juli 2026
Omdöme utan inbjudan
Ignore you when you contact them
Brought a wooden bench from ebay having read via trust pilot that they were a fair company not our experience sadly.
Order placed early hours of a friday the listing clearly stated that the bench would be coming following week from Monday to Friday.
This bench was over £300 and is a large item.
Then tracking number was provided inmediately and an invoice was also sent out
However the tracking link does not show any thing being got ready to ship it is still blank tracking details 7 days later it is still showing nothing useful.
Unfortunately we needed the bench here by the date stated in the original listng as we are going away.
I messaged them via ebay on Tuesday as tracking was blank saying we needed it by the Friday latest Saturday. Could they confirm this will happen?
No reply, so I mesaaged again later Wednesday again no reply.
So Thursday I called the number on the emailed invoice, I got an answer phone which just says all agents are busy and email us.
So I emailed them and got an automatic response says we will reply asap.
It is now friday have tried to call again same on phone straight to some recoeded message.
Still no replies in ebay messages, no one picks up phone and do reply to email in timely manner.
No bench, no sign in tracking they are even planning on sending it.
As I now discovered they had afterwards put Saturday as delivery date despite this being after the date on the listing on ebay I can not even open dispute in ebay yet.
At the monent I am over £300 down on the experience will be calling credit card company to cancel payment.
Why put up phone numbers or emails if you just ignore delivery queries for large items?
3 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Firstly, we'd like to apologise for the delay in responding to your messages. We have recently experienced an unusually high volume of enquiries, which has unfortunately impacted our response times. We understand how frustrating this is, particularly when you're waiting for an update on an important order, and we're actively working to improve our responsiveness.
With regard to your delivery, the estimated delivery dates provided during checkout and on your order confirmation are the most accurate delivery estimates for your order, and these are the dates we recommend customers rely on. We can see that the estimated delivery window for your order has not yet passed, and we remain committed to delivering your order within this timeframe.
We completely understand your concerns, especially given the value of your purchase and your upcoming plans. Our team will be responding to your outstanding messages shortly with an update on your order and will do everything they can to assist you.
Thank you for your patience and understanding, and again, we're sorry for the frustration this has caused.
Stay away from this company
I purchased a saw from BuyAParcelStore through eBay after receiving an email advertising it on sale for £271. I completed the purchase and paid in full.
Two days later, the seller contacted me claiming there had been a “system glitch” and that they couldn’t honour the sale. However, the order had already been accepted, payment had been taken, and as far as I was concerned, the transaction was complete.
They then asked me to cancel the order myself, which I refused to do. Instead, they cancelled it themselves and stated the item was out of stock ( which eBay have confirmed this is a serious breach of eBay policies ), despite it still being available at an increased price . I have reported the matter to eBay.
I’ve purchased from this company before without any problems, which makes this experience even more disappointing. For a large retailer to cancel a completed order because of an apparent pricing error, and then give an inaccurate reason for the cancellation, is unacceptable.
Based on this experience, I have lost confidence in BuyAParcelStore and would not recommend them.
29 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We're genuinely sorry for the disappointment and frustration caused by this experience.
Unfortunately, due to a significant pricing error, a number of products were advertised at an incorrect price. As soon as we became aware of the issue, we proactively contacted all affected customers to be transparent about the situation and explain what had happened.
We appreciate that this was frustrating, particularly after your order had been placed. Wherever possible, we offered customers the option to reorder at the corrected price with a goodwill discount as a gesture of apology. We understand this was not the outcome you had hoped for, and we're very sorry for the inconvenience caused.
We sincerely apologise for the error and for the disappointment this has caused, especially as you've previously had positive experiences shopping with us. We are currently reviewing our internal processes and safeguards to help ensure that an issue like this does not happen again in the future.
Thank you again for your feedback. We truly value your previous custom and are sorry that, on this occasion, we fell short of the standards we aim to provide.
Reliable service
Bought item from Ebay store and it was delivered very quickly. Good price and quality. Very pleased with purchase and happy to recommend this company.
25 juni 2026
Omdöme utan inbjudan
Bought on ebay a Impact Driver
Bought on ebay a Impact Driver, the Bosch seal was open, not even it’s box, different serial numbers and the tool was used slightly ( even if they advertised as new) and its a model from 2023 ( usually you expect to be 1-2 years old)
1 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your purchase.
With regard to the manufacturing date, it is not uncommon for products to have been manufactured some time before they are sold. This is due to the time taken for products to move through the supply chain, including shipping to the UK, distribution to retailers, and eventual sale to customers. The manufacturing date should not have any impact on the quality or condition of the product, and all products sold as new should be brand new and unused.
That said, we're concerned by your comments regarding the broken Bosch seal and the mismatch in serial numbers. This is certainly not what we would expect and is something we would like to investigate further. Having reviewed our records, we can't see that you've contacted us directly regarding these concerns, so we'd appreciate the opportunity to put things right.
Please get in touch with our friendly Customer Service team with your order details and, if possible, photos of the packaging, serial numbers and product. We'll investigate this as a priority and work with you to find a suitable resolution.
We apologise for the experience you've had and hope you'll give us the opportunity to resolve this for you.
Poor customer service. Why have a phone number if you’re not going to answer.
Tried calling numerous times nearly 20 times as my order was supposed to be delivered yesterday presented option 1 to speak to customer services they don’t answer and keep on getting told all agents are busy.
1 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback.
We're very sorry to hear about the difficulty you experienced when trying to contact us. We understand how frustrating it is when you're waiting for an order update and are unable to get through to our Customer Service team.
Unfortunately, we recently experienced an unusually high volume of enquiries, which meant our phone lines were much busier than usual. We sincerely apologise for the inconvenience this caused and are actively working to improve our response times and the level of service we provide.
We're pleased to see that our team has since been in touch with you and that you have confirmed safe receipt of your order. We appreciate your patience while we worked through the increased demand.
Thank you again for your feedback. We value all customer comments as they help us identify where we can improve, and we hope to provide you with a smoother experience in the future.
Bought item off B&Q on next day…
Bought item off B&Q on next day delivery on a Friday asking as before 5 Monday it works be delivered. Nothing mon tue wed . Ignored Facebook message and no rely to my 2 emails.
1 juli 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and appreciate the opportunity to respond.
We sincerely apologise that your order did not arrive as expected and for the delay in responding to your enquiries. After investigating the issue, we identified that your parcel had unfortunately been lost in transit with the carrier.
We're pleased that our Customer Service team has since been in touch to discuss the available options. As soon as the issue was confirmed, we offered either a replacement shipment or a full refund, and we can confirm that, in line with your preference, your refund has now been processed.
We understand how disappointing this experience has been, particularly when you were expecting next-day delivery, and we're sorry for the inconvenience caused. Thank you for your patience while we investigated the issue, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Do better
Independent employee owned or not, this company was awful; b and q shouldn't be linked to these jokers. Our order didn't arrive (still hasn't: July the 3rd) when it was scheduled to, we weren't contacted so I followed up and was sent an invoice. Then, I began to receive delivery updates but after 7 days the spirit level we ordered still hasn't arrived.
Edit/response: their "customer service" team hasn't been in touch. Generic replies like these are nonsense; it stinks of a company that wouldn't know the first thing about customer service
Update(2): last reply was was sent 4 days ago from Emily advising that'll it be with us "soon". Order place and other items from other suppliers arrived w/c 22/06
24 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We're very sorry to hear that your order did not arrive as expected and apologise for the delay and the frustration this caused.
We appreciate that a lack of timely delivery updates can be disappointing, particularly when you're waiting for an order to arrive. We're pleased that our customer service team has since been in touch to provide an update and that your spirit level should now be with you shortly.
Thank you for your patience while this matter has been resolved. We appreciate your feedback and hope that, despite this experience, you'll consider shopping with us again in the future.
Update:
In regards to your review your review update, we have double checked and our team have responded to messages received from you. The response will be waiting in the inbox of the email you registered with the sales platform you ordered through. Please do send us a further message to discuss further.
Update 6th July 2026:
Unfortunately when checking on the shipment today and despite chasing the carrier previously, there is no confirmation your order has been delivered over the weekend. We have now concluded the shipment lost in transit and issued a full refund for the order. Apologies about this delivery issue.
Terrible company
Terrible company, do not order from them.. as you can see from their response they simply dont care. What a shambles.. ( even google has removed high rated reviews due to suspicious activity looks like they been reviewing themselves) check it out on Google reviews
29 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave your feedback. We're genuinely sorry for the disappointment and frustration caused by this experience.
Unfortunately, due to a significant pricing error, a number of products were advertised at an incorrect price. As soon as we became aware of the issue, we proactively contacted all affected customers to be transparent about the situation and explain what had happened.
We appreciate that this was frustrating, particularly after your order had been placed. Wherever possible, we offered customers the option to reorder at the corrected price with a goodwill discount as a gesture of apology. We understand this was not the outcome you had hoped for, and we're very sorry for the inconvenience caused.
Item received different to what was advertised and ordered.
I've had a few decent items and good, timely deliveries from Buyaparcel previously, but unfortunately, my most recent item to arrive was the incorrect product, and not what was advertised. I ordered a Bosch Procore+ 8ah battery, on the 20th of June, and received a different, lesser battery with a different product code on the 25th.
I've contacted customer services and informed Ebay of the issue, and my experience with Buyaparcel's customer services has been very pleasant. They have said they are looking into the issue and will get back to me with a resolution that allows the wrong item to go back, and the right item to be sent out.
Problems occur, mistakes happen, that's fine. It's all about the actions taken to resolve the issues, and when the issue is sorted, I'll remain in having complete faith and confidence in Buyaparcel's usual fantastic service that I would recommend to my colleagues for their tools and equipment.
Update:
Item returned, refund received. Needed the correct item in a timely manner, and I couldn't wait for the issue to be resolved on their end. The return and refund process was handled quite quickly, so that's positive.
25 juni 2026
Omdöme utan inbjudan
Nothing but a terrible experience
Nothing but a terrible experience. Was supposed to arrive within 2 days and heard absolutely nothing from them, no updates. No contact. Tried to contact them multiple times but couldn’t get through to anyone. Very poor service all round. Took the money for an expensive item in less then 24 hours 😂 typical.. I won’t be buying anything from them or through them again.
25 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience didn't meet your expectations, particularly regarding the delay and the difficulty you experienced when trying to get in touch with us. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
As with most online retailers, payment is taken at the point of checkout when an order is placed, before it is dispatched. We appreciate that this can make delays feel even more disappointing, and we're sorry for any concern this caused.
We're pleased to see that your order has since been delivered safely, and we hope you're happy with your purchase. We value all customer feedback, as it helps us identify areas where we can improve both our service and communication.
Advert said spend £300 and get free…
Advert said spend £300 and get free makita battery! Never got one! Avoid this company
18 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for taking the time to leave a review.
We have carefully reviewed your order and can confirm that, unfortunately, it did not meet the qualifying criteria for the promotion. As stated in the offer terms and promotional materials, customers were required to spend over £300 exclusively on Makita products to be eligible. Your order contained a mixture of brands and did not reach the required spend threshold on Makita items alone.
After you contacted our Customer Service team, the promotion criteria were explained, and we also offered the option to return the order for a full refund should you no longer wish to keep the items.
We understand your disappointment and appreciate your feedback. To help avoid any confusion with future promotions, we always recommend reviewing the offer terms and conditions before placing an order, as eligibility requirements can vary between promotions.
Thank you for your understanding.
Discount scammers
They had an item listed wth discount but no code so i messaged them and they gave me the code. when i went back and refreshed the page they had increased thr price of the item by 10% which was exactly what the code was for. disgusting tactic to try and make you feel like you got a deal and you didnt. i have a video and photos of the price changing. utterly shamefull. not sure if i can report to trading standards or not.
17 juni 2026
Omdöme utan inbjudan
Svar från Buyaparcel
Thank you for your review.
We would like to reassure you that our pricing is not adjusted in response to individual enquiries about discount codes or promotions. As a large retailer offering thousands of products, our pricing and promotional activity are managed through established processes and are not influenced by requests from individual customers.
We take all customer concerns seriously and are confident that our pricing practices are fair and transparent. Should you wish to discuss the matter further with Trading Standards, we would be happy to cooperate fully and provide any information required.
Thank you for sharing your feedback.
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