Burger & Lobster Omdömen 

I literally got 2 mouthfuls of meat out of the whole lobster. It must have barely made the size limit when pulled from the sea. Exactly the same issue on the table next to us. Poor showing.

2pm Dean street restaurant, Sunday 18th December. Nasty rude little man front of house. Sack him. Completely unsuitable in this role.

We went for dinner and the lobster that day was not that fresh. The manager was very reasonable and politely apologised and have exchanged the lobster for us, which was in great quality. Very very good service

The burgers and lobsters here are just great! Very tasty food and polite staff. They also have great fresh beer!

I usually enjoy this restaurant I’ve been a few times, the food can’t complain about its very nice. However I was overcharged they sent somebody’s drinks to my table and I paid for it at the end by mistake as I didn’t look properly at the bill I just tapped I contacted the store about this after I’d saw the payment on my online banking and they said they’d reply in 24 hours I called after 3 days and again they haven’t told me nothing, I was asked to come into the branch to resolve the problem however this is very hard for someone like me with extensive working hours, I was told if I didn’t come in they would reach out to me to resolve the problem and I’m still yet to hear anything

Visited the Canary Wharf branch and staff were very unwelcoming and scornful.

Food was tasteless and over prices and our group were all disappointed with the overall experience and will not recommend this chain. Wish I read the reviews before visiting.

Shop at Threadneedle Street is fabulous. Environment is relaxing for group of friends and food is acceptable. BUT waitress service is poor !

DO NOT GO TO SOHO BRANCH RUDE MANAGER

I have just noticed from reading some of the other reviews, that I am not the first and unless something is done will probably not be the last person to experience the rudeness and aggressiveness of the manager of the Soho branch.

We were a party of 7 and most of us ordered burgers. I have a gluten intolerance and so asked if I could have mine in a gluten free bun. I was told this was not possible but I could have my burger in some iceberg leaves without the side order of chips as they were not gluten free. I asked if I could at least have a salad on the side seeing that I was paying as much as everyone else and yet receiving half the food (Also I was very hungry).

When our burgers arrived the blood was seeping onto our plates, so my sister and I apologised for any misunderstanding of ordering medium instead of well done and therefore asked that they could cook our burgers a bit more.

After 20 minutes mine arrived with a burger plonked on a plate without any salad. I was very disappointed not to have another (all but tiny mouthful) of salad again, so I asked if I could have my salad back as the first one went off with the first burger. The waitress showed me the empty little salad cup, I had to plead with her and explain that I did not eat it (it was a a few mouthful of some tiny lettuce leaves and even if I had eaten it, which I hadn’t could I have it back). Eventually I got my salad.

By now everyone else had finished their meal so I decided to wait for my sisters burger to arrive so at least we could eat together. After waiting for 30 minutes we asked to speak to the manager. His first reaction was to look us up and down in a very animated way. He very rudely and aggressively explained that 30 minutes was the waiting time (if you send your food back) which is fair enough but it was the 'way' in which he said it. We asked him for an apology for his attitude yet his response was that we should be grateful for his time and refused to apologise for his aggressive manner. He went on to rudely babble on about whatever, but by then I had switched off. I think he was enjoying his rant and I kept on thinking when is he going to go away…

Clearly this man has anger issues and likes taking it out on the customers. It makes you wonder if he can get away with behaving like this to customers what must he be like to his staff?

Honestly in this day and age, with all that is going on in the media you would think that an establishment in the centre of London would employ someone with some professional ethics.

Shame on you Burger and Lobster how can you allow such unprofessional behaviour to continue?

My family and I visited the Soho branch to celebrate my son's 21st birthday, and what a terrible experience in turned out to be.

My burger arrived way more under done than what I had asked for, plus both the bun and burger was stone cold so I kindly asked for it to be re cooked. This seemed to really bother the waitress serving our table, however I tried to ignore this because this was an evening we were all looking forward to and I didn’t want anything to spoil it.

After over 30 minutes, I am still sat waiting for my food, while everyone else at my table has finished their meal. By now I am not only getting more and more hungry but annoyed that the plan to share a meal with my family had been ruined.

Upon this, I asked to speak to the manager.. Never in my entire life have I encountered such a rude, aggressive and completely unprofessional member of staff never mind 'manager'! His whole attitude was absolutely disgusting. He repeatedly refused to apologise for the delay, and refused to believe that my burger was cold, even through he hadn’t even seen it. He even had the audacity to tell me that I should be grateful that he was 'giving me his time' by talking to me at such a busy time.

The food was very average, nothing special and very overly priced for the quality. My son had a lobster that must have been a baby one because there was hardly anything on the plate!

Overall an ordeal rather than an experience, one which I would never wish upon another person! I have eaten in many places in many parts of the world, but this manager was by far the most rudest, nastiest person I have ever encountered in my life.

Save yourself the stress and money and avoid!

Liz.

Food was very tasty, my first time having lobster and it’s made me want more. The staff were helpful and did all they could to accommodate our group for the evening. Very grateful that I was able to pull of a surprise birthday meal for a friend at this establishment. I would definitely recommend to a friend.

Loved it in Bread st.!!!! A special thanks to Stefania, she cuddled us for all the lunch, great advices. Great location near St. Paul Cathedral.
Thanks a lot!

Not a good service for sure in Clarge street, favouritism and ageism, it's probably normal in Russia, but as British I don't accept this...
Talked to the manager but no effort was made!
I don't recommend

We loved it here. Visited the Knightsbridge restaurant at Harvey Nicks and can’t fault it. Lobster was nicely cooked and came with a garlic butter. Perfect for dipping the fries and lobster. Me and the girlfriend loved the experience.

Very bad experience.Very salty burgers, My daughter had some prawns and chips without the prawns !!! It tasted only of corn flour and breadcrumbs.
Whole grilled lobster tasted horrible!
We told the manager but of course he cldn’t do anything for us and had the cheek to include the service charge. I wonder for what service!!!!!
Will never go there again!!

Literally a 10/10 experience. Amazing food & beautiful cocktails! MELO (manager) of Oxford Circus Branch - customer service was astonishing!! Extremely professional and beyond!! Great experience would definitely go back.

the lady General Manager of the Knightsbridge restaurant is an appealing racist person and had a very bad experience there, no effort made after having talked to them,
Customer service is null
Totally ignorant and disgusting

Ordered a DIY kit as a treat for my husband’s 40th birthday as we’re still on lockdown and unable to dine out (I’m also nine months pregnant) but the food never arrived. I initially took this up with the third party delivery company used - ‘Great Food 2 U’ and apparently it was an issue with their system which they will look into so it doesn’t happen again. Either way, I was left without a birthday meal, without any communication about whether the food was turning up or not (in fact they told me they had delivered it and left it in my porch so I searched high and low around the house but apparently that was an oversight too as they hadn’t attempted delivery). I felt this was something that Burger and Lobster should try and rectify as ultimately we are their customers and we’ve always enjoyed our experiences in the restaurant. However, I sent an email to raise the issue with Burger & Lobster and they’ve simply ignored it which is very unexpected and disappointing. It has tarnished my view of Burger & Lobster and I certainly won’t be ordering any other DIY kits that are fulfilled by Great Food 2 U either.

I can honestly say that I & my family have just eaten the most amazing takeaway we have ever had.. The food was hot, came on time & was cooked perfectly. Well done guys you have just rocked my world!!!! 👍🏼👍🏼