Bundle Baby  Omdömen 

I purchased a Cybex travel system and was given an expected delivery date of 14 working days max. Order was still pending dispatch when nearly due to arrive so I tried calling the phone number on website which I now know does not work. I emailed customer care and received a reply to say everything is going smoothly and it is a 14 working day time frame? Said time frame passed and no word from Bundlebaby to say there was a delay. I had to email again when another week had gone by, got a rather curt response from a customer care representative which wasn’t very professional. Another week went by, still no travel system or no contact from the company. I emailed a 3rd time and was told it was shipped and would be with us asap. I expressed my disappointment that there was no updates being sent on my order and no apology for the delay which was at this stage was overdue by 2 weeks. Another week later, 3 weeks late at this stage I yet again sent an email and they got back and said it was shipped according to Cybex. I expressed that I understood delays can happen but the lack of communication regarding same was not good enough. Bottom line my order which I was told would be 14 working days did not come for 6 weeks or 30 working days as they go by. When it was checked by my daughter it was missing an attachment, my daughter then had to contact by email again as no working phone number. Got a response to say basically yes people are missing that attachment and we will send out when they arrive, labels are printed?Basically after a 4 week delay the order seems to have been knowingly sent out with a part missing and no mention until my daughter emailed after checking the delivery. She has replied back about 4/5 days ago and is still awaiting a reply. At present I wouldn’t recommend Bundlebaby from our experience. Yes prices are very competitive but customer service is lacking and considering the company are dealing with people at a vulnerable time I would certainly expect better. Communication is not existent, all customer driven when the onus was on the company to update.

Two weeks and not dispatched. Not impressed. Will email again and then it’s to the credit card company for a refund.
Update: They cancelled the order without any apology for the huge inconvenience they have caused.
Update: A somewhat arrogant response from Bundle Baby. I’m afraid two weeks without the purchase being dispatched coupled with another reviewer waiting months for their purchase to be delivered left me with no choice but to give you the ultimatum of a refund or an update. Your response was to cancel my order. Your customer service has proven itself to be as unreasonable as your delivery times.

I ordered the Cybex Gazelle double bundle for my newly born twins — one of the most important purchases we’ve made as new parents. The company promised delivery in 14 working days. It’s now been almost 2 months, and I am still waiting for the carrycot, waterproof cover, and cup holder.

This isn’t just about shopping. We need these items to safely take our babies, including hospital visits, but they are not here. I’ve sent multiple emails and have been met with silence. Every day I wait feels like another day my babies are missing something essential.

We paid a lot of money in good faith, expecting joy and relief — instead, I’ve been left feeling helpless, stressed, and financially strained. As a new parent of twins, life is already overwhelming, but this company has added a weight I never needed.

Bundle Baby, please refund me or send the missing items immediately. I truly didn’t want to write something negative, but I cannot stay quiet anymore.

From my heart, I must warn other parents: please think twice before trusting this company.

Placed order for a pram bundle on 14th July - was happy to finally find an online store that appeared to have it in stock as all other websites mentioned it was out of stock.

A few days after placing the order I noticed it was still in “awaiting dispatch” so I emailed and was sent a link to their 14 day delivery policy for bundles. This was not made clear at point of purchase and made me nervous as it meant the bundle would be delivered closer to my due date. They offered a refund at this point but I decided to just wait the 14 days as I knew it would take some time for the refund to hit my account anyways.

It has now gone OVER the 14 day delivery policy and I emailed again to chase up, just to now be advised of the policy again (even though it’s gone over) and told they do not expect it to be dispatched for further 2 days…

My payment should not have been taken if you did not have it in stock and did not expect to dispatch it for a few weeks..

Now I’ve had to sort some finances out to order the bundle elsewhere again whilst I was for a refund.

I wish they would just give more realistic updates and be transparent on the website before purchase.

We had an issue with a broken car seat, which ended going on for two months. Bundle Baby did their best to fix the problem but couldnt and decided to send us a new car seat. Really good customer services, would use them again.

Myself and my husband have been so impressed with our purchase from Bundle Baby. It was the only bundle we could find that suited our needs in terms of the pram we wanted and the car seat, including the adapter - and at such a good price! Their customer service is outstanding - when I had a question regarding our order, they replied quickly. They also kept us updated when sending us the free rocker that we had been offered with our purchase, as this hadn’t been delivered to them yet but it did not delay our order at all.
We will definitely be looking to purchase more items from Bundle Baby in the future and would highly recommend!

I had been reading some of the reviews on here and was cautious to order due to the delivery problems, I emailed before hand to check how long delivery would be and they said around 4 weeks which was fine, I got the egg bundle 12, everything came together apart from the Moses basket which was missed off I emailed and it was sent out the week after which was great nothing was damaged and I saved a lot of money ordering through bundle baby, would highly recommend them and saves a lot of time being able to get everything altogether.

Easy ordering and updates regarding order, dispatch and delivery. Good delivery service. Recommend buying from this company

Ordered a Silvercross Reef 2 bundle on 2nd April and received order confirmation by email. Delivery was expected in 14 working days. Toward the end this time I read Trustpilot reviews and started to get a bit worried by negative reviews so tried to phone but phone number had message saying out of service so was then more worried. Sent email which was quickly answered and I was told delivery slightly delayed because of Easter holidays. A couple of days later received delivery confirmation email and bundle arrived 28th April. Everything that I ordered arrived and is beautiful! The price was several hundred pounds less than ordering from John Lewis or Silvercross. Overall a very good experience but I would recommend removing phone number from website as getting a number not in use message causes unnecessary stress.

I had a brilliant experience with bundle baby. I booked a saturday one on one appointment and the staff were so helpful, she took me though all the egg prams and bundles, they had all the colours including the limited edition houndstooth almond which is what I wanted and was able to see this in the shop. The girl helping me was able to show me how to put an isofix car set in a car with their displays, which was so helpful as this is my first baby.
I bought the egg bundle in store and was able to split the cost with my granny as she wanted to put some money towards it for me, and the staff were happy to accommodate.
As I live about 2 hours away I was able to get it all shipped to me and it was with me in 10 days.
I would recommend bundle baby to anyone and I will definitely be back.

I was apprehensive when i seen some of the negative reviews, but took the chance as they had the pram and buggy I wanted and I follow them on tiktok! The pram and bug I was after is a special edition and is approx €1100 in IE. I got it with bundle baby for €900, ordered the 08/04 and arrived today the 23/04. My confirmation of the order didn’t come through for some reason so I emailed and I had a near instant response! Brilliant service will be returning for my cot!

I bought a pram, I was concerned if it will ever come because the pram was £300 cheaper than other retail. Luckily all was great. The pram had leather hand bag included but the leather had a few marks, so I asked for replacement, after a month I received a new bag without any damage. Can fully recommend the store.

Great customer service. Delivery company'
messed up and the team at Baby Bundle helped out without delay. Great people and will buy from again

I Ordered a bugaboo fox 5 newborn bundle. It took around 14 days to make the bundle and ship out which I think is a pretty good turnaround (there is so much stuff). Everything came as pictured, absolute beautiful buggy and travel system and literally the best price out there. My only advice to people seeing this is order in your second trimester so you aren't stressing about delivery times.

My only advice to the company is to send out more correspondence to people who have ordered so they are aware what the time frame is and what to expect along the way. However, your team are fantastic at responding and got back to us within 24 hours. Thank you Sasha.

I placed an order for a bedside crib on 10th January 2025 and there was no mention of any delayed delivery time. It is now 17 days later and the company is ignoring my emails. The phone number just leads to a prerecorded message telling you to email them. I feel so stressed as my due date is very soon and I'm going to need to buy a crib from somewhere else. My advice is save yourself the stress and go with a well-known reputable website!

Ordered a travel system on 23/11/2024 based on their terms and conditions of delivery times for travel systems taking up to 14 days. 3 separate deliveries and 2 months later and I have finally received my full order. Contact number advertised is redundant and serves no purpose other than to give you a false sense of security. Multiple emails ignored to the point I had to start talking about contacting my credit card provider to open a dispute. Company couldn’t seem to care when they finally did respond. Overall would definitely not use again and would advise anyone tempted to use them to save a couple of ££ not to bother , it’s not worth it. Added a lot of stress and panic to the end of pregnancy not knowing where/when/if we would have our travel system by the time my partner went into labour . Just spend a bit extra with the big companies and save yourself the peace of mind!

Brilliant company! Great customer service! very happy with my order and also the savings I made. Would recommend to any new mum!

I ordered since 7/12/2024 and I still have not received my order. I spent ( €2025.00 ) to get a Very poor customer service that doesn’t respond on time and when they respond, they do with an excuse that doesn’t make sense and doesn’t match their promises. I repeat don’t buy from them, and don’t believe the fake reviews they probably paid for on trust pilot to make it look good.

I never leave reviews but had to for this company as I was so impressed. I’m Dublin based and ordered a bugaboo travel system and snuzpod online as, with their Black Friday deal (plus an extra 10% discount for signing up to their newsletter), I was saving a good €500 on all quotes given to us by Dublin based stores. I was a little nervous as they were not based in Dublin and have no phone contact however the process was so seamless I really have to give it to them! All items delivered within 4 weeks (delivery man was the friendliest we came across in the December Christmas rush of deliveries too, so jolly!). I sent an email at the beginning to enquire how long delivery would take and got a prompt reply explaining the delivery process to Dublin, they said I would get an email notifying me of delivery and then it would be with me the next day and this was exactly how it went). The agent in responding to my email also noticed I had purchased a set of car seat adapters for the bugaboo when these were already part of the travel system I ordered (complete oversight on my part) so she just wanted to check if I wanted two sets or if I would like a refund of the extra set before the order shipped and I opted for a refund, then €50 refund was processed and back in the account! Then I emailed the day delivery arrived around 10pm as I realised an extra package was missing (with all the accessories like changing bag etc.) had an email reply by 9am to say the final package was en route and would be delivered today with smaller accessories and it was! Honestly products are perfect, communication and service excellent and a big saving was the cherry on top! Will be using them for remainder of baby items I need too closer to the date.

Beautiful travel system bundle. We chose the Nuna Mix Next- it arrived so quickly & was packaged so well. The snuz pod etc is also very good quality.

We are really happy with the service provided from bundle baby. Highly recommend. :)