Bundle Baby  Omdömen 

My experience was excellent, thanks to Sasha! I was worried that my order might be delayed because my due date was very close and I had to travel afterwards. Sasha was very helpful and flexible with the delivery date. She made sure my order arrived on the date that worked best for me. Everything also arrived together and complete, not in separate packages. I really appreciate her help and support!

I ordered a Silver Cross pram together with a Cybex car seat on 30 June 2026. The dispatch was delayed, and the delivery was eventually scheduled for 21 July 2026. On that date, only the Cybex car seat arrived- the Silver Cross pram never showed up. The delivery service marked the shipment as “completed”, but the pram was clearly lost in transit.
I contacted Bundle Baby the following day to report the issue. Bundle Baby Customer service Sasha was initially very helpful and confirmed that the pram had indeed been lost. Bundle Baby attempted to resolve the matter with ParcelForce and asked us to contact ParcelForce as well to speed up the investigation. It took an additional week to receive confirmation from ParcelForce that the parcel was lost with no possibility of recovery, and they advised us to request a replacement from Bundle Baby.
I did so on 29 July 2026. Bundle Baby initially agreed to send a new parcel and promised to send a new tracking number, but since that never did so and stopped replying. Today is 13 August, 45 days since initial order, and despite my multiple follow‑up emails since then, Bundle Baby has stopped responding entirely. The payment remains with the company, and we still have not received our pram worth over £1,000.
Based on this experience, I cannot recommend dealing with the company. Unfortunately, our case remains unresolved, and we have been left without the product we paid for.
Please, Bundle Baby, contact us and provide a solution — either a full refund for the undelivered item or immediate dispatch of the replacement pram.

I bought a car seat in February this year and love it. However my car seat somehow got ripped while washing it as per manufacturer guidelines and I got in touch with bundle baby and within 12 hours I received a response from Sasha.
Sasha couldn’t be anymore helpful and had this quickly sorted out for me and a new fabric on the way. I really can’t get over the quick response and the timely manner in which it was sorted out for me.
Thanks so much Sasha for everything 🥰

I had a great experience ordering from this company. They had the pram and car seat I needed in stock when other stores didn’t, and they delivered within the promised timeframe. Their customer service team was also very responsive and quick to reply to my questions. I’d happily order from them again.

We had a fantastic experience with Niamh while choosing and buying our prams. From start to finish, her communication was efficient, clear, and incredibly helpful. She answered all of our questions quickly and made the whole process smooth and stress-free.

The delivery was immediate, which we really appreciated, especially with how important timing can be in the later stages of pregnancy. Everything arrived exactly as expected and in perfect condition.

Niamh went above and beyond with her customer service, and we wouldn’t hesitate to highly recommend her to anyone looking for prams or baby products. A genuinely professional and reliable experience throughout.

Highly recommend this company. Their customer service is excellent. I got an icandy orange travel system everything was perfect and we absolutley love it. Thank you so much!

We ordered the Nuna MIXX Next BMW travel system , within 12 days ( 9 working days ) we had it delivered which was before the expected time frame of delivery. Absolutely over the moon with the bundle. Everything is perfect and amazing quality. We had 5 boxes delivered , everything is packaged in its own box. We couldn’t find the travel system anywhere else in Ireland and for such an amazing price as well. Thank you to the team at Bundle Baby. We love it !! One happy Mammy here ❤️

Delivery stated upto 45 days for the travel system that I purchased - I got a little impatient around 40 days and popped a quick email over to customer services to ask for an update. Aoife replied very promptly and was so helpful! She kept me updated via email through all of the tracking updates including sending me an email when it had been dispatched. Overall great customer service and we absolutely love our travel system that did arrive on time as per our order details! 😊

Over the moon with my purchase, I paid my pram off in stages and they was always up to date with every purchase that was made along with super speedy delivery !

Thank you all 🩷

Very well priced and quick delivery. Great experience highly recommended

I initially found bundle baby trying to secure a cheaper pram deal than John Lewis. We purchased the Silvercross Breez travel bundle, saving us over £100 from other shops. Great.
I hadn't realised the company delivery policy was for dispatch to be within 14 working days (equating to almost 3 weeks real time). This meant delivery was to be alarmingly close to our planned trip, for which we needed the car seat for! Not so great... although my own mistake for not reading the policy. As time went on this became mildly stressful as our travel plans were at risk. Thankfully Bundle Baby customer services were responsive by email and they were efficient in their comms. However, when I hadn't received delivery info on day 15, they later confirmed that our delivery was delayed by about a week, which clashed with our trip! Had it not been delayed I believe it would have arrived just in the nick of time...

I then had to cancel the order, thankfully they refunded me immediately. I then rushed to order another similar travel system from John Lewis with express delivery (only to then find JL were out of stock!) Nightmare. In the end I ordered from Silver Cross directly with express delivery, borrowed a car seat off a friend, and had the bundle delivered to the place we were staying on our trip! (Still pending delivery tomorrow 😬🤞) It was all a bit of a saga that could have been avoided, in part down to my own planning and also if Bundle Baby fulfilled the order on time. I'm sure with enough time, it is worthwhile buying from bundle baby to save some quids, however expect there to be delays... Thanks for reading this epic tale. Happy parenting and good luck! 😅

I ordered a cot the last week of February and it was advertised as pre-orders to be delivered by the end of Feb.

1st of March I emailed just to check if my order had been received as I haven't had an update. Not in any rush but I would like the item delivered soon. I get a response back after 24 hours saying the items are still out of stock and it will now be delivered at the end of March. My child is due at the start of April so I'm not going to risk it and wait till the end of March. Potentially to be told then that it's still delayed again.

It's simple. Don't sell something that isn't in your possession or you are not sure when it will be in stock.

Fantastic customer service and communication from Aoife. Our travel system arrived over a month earlier than expected, we were emailed to ensure we were happy with this before they dispatched the parcels. We were emailed on 25th Feb and it was with us as promised on 27th Feb. It was the cheapest deal we found anywhere else online. Very happy with the entire process and end result.

I never write reviews however, This company have been so helpful throughout this process! Not only did they offer to change the shipping address when we told them we was moving but they also reassured us. the pram was dispatched after the 14 days and only took a day or 2 to arrive which is amazing!
Once we received the pram we notched that 2 parts where missing, as soon as we sent an email they resolved this so quickly! Genuinely so happy with this service and cannot recommend them enough due to the customer service!

I ordered my stroller 2 months ago (they claim 14 working days for dispatch)
Customer Service was slow and kept promising delivery dates which weren‘t met.
At least I was reimbursed quickly

Would definitely order from this company again! I emailed asking for an estimate on delivery time and was given that and had it confirmed the pram we wanted was in stock. As it turned out, my partner was then being sent away with work and I emailed asking if the pram could arrive by a certain date so he could see it and put it together before leaving. Sasha responded and was incredible; she had the pram out to us really quickly/before he went away. We were incredibly grateful for this and can’t recommend this company enough!

⭐️⭐️⭐️⭐️⭐️
Had an issue with my order, but Niamh resolved it to my satisfaction. She restored my faith in good customer service — thank you!

The bundles offered are extremely good value for money to begin with but wanted to highly review my experience with their customer service/ Sasha in particular 🥰 Had to get in touch to discuss my order and her replies were so prompt, so friendly, and so helpful! Thanks again 🫶🏽

I recently ordered a Bugaboo bundle and I couldn’t be happier! Everything came as described and I’m so pleased with the quality and how easy everything is to use. The pram is so easy to fold and stick in the boot, and the car seat is really easy to install too.

The customer service team are very kind and helpful, I emailed to ask for an update on my order and they got back to me within 30 minutes and were able to give me an update and estimated delivery date.

I will definitely be ordering from here again in the future!

I found Bundle baby online and decided to pop in for a visit, the girls were so helpful in telling me all about the different prams and they have an extensive range in the shop so I could really get a feel for each one. I decided I wanted to go for the egg3 bundle as this really caught my eye. Unfortunately my husband was not able to join me in the shop but with their website I was able to show him all our options at home. Our bundle was also at a very competitive price and made it easy for us especially as this is our first baby and knowing what to get is tough. we ordered our bundle online on the 14th of July and it all came before the start of August which is even before the 14 working days their website says it can take. I'm so excited for my baby to come so we can get to use this gorgeous pram. I would really recommend Bundle Baby to anyone expecting.