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Harrison was extremely informative and ran us through every step of the process. Both he and Joe were totally professional during all aspects of the job.

What is it about the Buildfix management and culture? Everyone we dealt with was both professional and personable and the workmanship meticulous! George & Kale finished our wall stitching today and you’d be hard pressed to find nicer guys. This has been such a fantastic customer service experience and we’re completely grateful for it!

I would like to give a big thank you to the Buildfix team for the excellent work they did on my house today.

Mark, the engineer who carried out the assessment and developed the treatment plan, was very professional and knowledgeable. He took the time to explain the situation clearly and walked me through the recommended solution, which gave me a lot of confidence.

Joseph and Harrison were the team members who completed the actual work. They were extremely professional, efficient, and clearly very skilled at what they do. They were patient, careful, and also took the time to explain the process and the treatment while working.

The whole experience was smooth and reassuring. I really appreciate the quality of the service, the communication, and the attention to detail from everyone involved.

I would definitely recommend Buildfix to anyone looking for a reliable and professional team. Thank you again! ⭐⭐⭐⭐⭐

Great experience with Russell, Jon and Gary. Just finished the job so will have to see as far as long term results but team was super friendly and helpful. The job quick and very tidy. Overall great experience

It’s always difficult to fix a household sink, so I’m glad I asked Buildfix to solve the problem for me.
Their effective communication and excellent customer service made the entire process easy and smooth. Chris, the structural engineer, initially came to inspect the issue, which eased our concerns. He proposed a reasonable solution and quote and patiently answered all my questions.
Lucas, the plumber, then came to mark out the pipes and also suggested a solution to address the groundwater drainage issue. Joe and Jamie did an excellent job completing the work efficiently and professionally, and the site was left tidy after the job.
I would especially like to thank Joe. After the work was completed, I noticed a small issue and texted him on Saturday evening. He responded immediately and assured me he would return on the next business day, which he did, and the problem was resolved promptly.
I am more than happy with the outcome. The fix gives me peace of mind, especially with Buildfix’s 20-year warranty. I would definitely recommend Buildfix to anyone who needs help with structural issues in their home.

Joe and Jamie were great. On time, helpful, polite, tidy and efficient. They explained the process and what they were doing very well.
There were some communication issues in the lead up though and important info wasn’t relayed.

BUILDFIX were recommended by a neighbor who had their house re-levelled Professional, on time and great communication. Joe and the team explained everything they were doing and the process on the day. Very clear and easy to understand, the job went
Smoothly and as yet had no visual issues. Came with a full report and 20yr warranty
Would recommend to anyone

Jack and Kyle came out today to complete works which were scheduled.
They were professional, provided clear communication and worked efficiently.

Thanks, from Happy customer TJ 👍

I was really happy with the work done by George and Kyle on our wall crack repair. Their communication throughout the job was outstanding - this was important to me and helped me manage the needs of our household while the work was being done. Thank you.

The repair work to the cracks in our exterior walls has been tremendous. George & Kyle made the process very easy. They provided constant communication throughout the entire repair; they are both professional, polite & well skilled at the job.

We had Buildfix do a wonderful job resolving our subsidence issues the week prior and they have proven to be an excellent choice at resolving the issues of subsidence and cracking in our exterior walls.

Highly recommend Buildfix as a one stop shop for this work, they did it all and it was a fixed price.

Awesome work Buildfix!

It was from the word go
For a quote
To repair my sinking house
Cracks in the brick work.
Communication
Everything was great
Thank you.

Joe, Jamie, George & Kyle, and the entire Buildfix team were excellent throughout the entire process. Great comms & follow up & both jobs done efficiently & with care for my garden.

Buildfix provided very professional services throughout our entire subsidence repair and wall crack repair process, and we are very happy with the overall experience.

Chris was excellent during the quoting and onsite inspection stage. He was very patient, detailed and professional, and always took the time to answer our questions carefully, which gave us confidence throughout the process.

Jack’s team completed the subsidence repair works professionally and efficiently, while George’s team did a great job with the wall crack repairs afterwards. Both teams were hardworking, careful and respectful onsite. The site protection was done very well, the workmanship was detailed and professional, and the teams always patiently explained things whenever we had questions. They also kept the site very clean and tidy throughout the works and after completion.

What impressed us most was the after-service support. Even after the works were completed, Buildfix responded very quickly when we reported a drainage overflow issue. Lucas attended the property promptly, carefully investigated the problem, identified the blockage and helped resolve it efficiently, even though the issue was ultimately unrelated to the repair works.

Lucas was professional, patient and extremely helpful throughout the process. We really appreciate the excellent customer service and support from Chris, Lucas, Jack’s team, George’s team and the entire Buildfix team.

Overall, the whole process was smooth and pleasant. Highly recommended.

Communication, knowledge of all people involved. Final finish of trades.

Buildfix, and their team, Chris, Joe and Jamie were great to work with. They were always helpful, explained the process of resin injection and fairly priced. Definitely recommend.

The company BuildFix has high quality working teams from engineer to technicians that they carried out the work in a very professional and efficient ways. The documentations regarding details of work and everything you need to know beforehand. The site work coordinations are excellent as well as house keeping.

Great technology coupled with competent and happy technicians

We had a garage built in 1969 that had slumped rendering the garage door unable to be opened. The team of Joe and Jamie did an efficient, successful and friendly job.
Mission accomplished. Thanks guys!

Russell Sino, the structural engineer who visited my property, is an absolute asset to the company. I walked with him area by area as he gave me expert and invaluable descriptions of exactly what was visually observed. I was extremely pleased with his knowledge, professionalism and advice on how to address my issues. Thank you Russell for your kindness and I highly recommend Buildfix!

I was sceptical from the first quote I got, that any of these resin-based foundation underpinning companies would genuinely attempt to lift my property to restore it to anything like level.

After all, their business model provides no apparent incentive to go beyond stabalising the foundation. As soon as the house starts to lift, they put themselves at higher risk of causing damage, so why would they do more?

Even their marketing, while promising to stabalise foundations, expressly states that they provide no guarantee on lifting your property, which of course is understandable.

Added to this, they apparently had a new CRM system and a key staff member away, leaving both internal and external communication less than optimal. That's where my criticism ends.

Their quote was provided by a structural engineer, Bruno, who patiently provided comprehensive responses to all my follow-up questions, which were many. Eventually, when pushed, he gave me an estimate that he expected a property such as mine to be lifted 70-100% of the subsidence amount, but with no guarantee of course.

Andy came to inspect my services infrastructure prior to the job being undertaken and again, he very patiently answered all my queries. He also highlighted that avoiding reputational damage
is the driver of ambition to achieve the optimal result. They need positive reviews to support their business model. Makes sense.

Jordan led the job, with Sam providing capable support. They had no apparent problem with my being consistently in their face asking what they were doing at various stages, as the process was a little different than I had expected, but completely understandable with explanation and most effective.

To my surprise, they not only lifted my property, they achieved as close to a 100% result as I could have reasonably hoped for. They lifted one corner 2mm less than optimally needed (52mm) and the other corner 1mm more than needed (32mm). Pretty damn close!

To achieve this, they used a significant amount of resin (350 litres odd), which made their policy of providing unlimited resin to achieve the desired outcome, included in the (very competetive) fixed price quote, very welcome.

I don't usually provide reviews, unless I feel I have something of value to say. In this case, I'm very happy to recommend Buildfix and particularly Jordan, Sam, Andy and Bruno, who did such a great job from start to finish. An honourable mention to Irene also, who picked up the ball on communications upon her return to work.

Thank you all and well done:)