The Buckle Omdömen 

Once u make order online and return it they take forever returning your funds back only shop in store don’t shop online with buckle

I am giving them 0 stars for their order update or cancelation process. I accidentally ordered wrong size, noticed it right away, contacted customer service, and instead of being able to update or cancel the order, I, instead, had to receive the order, then, ship it back via USPS. They have great items, but their website needs updating to be more user friendly, especially now in Amazon era, where canceling, updating, and receiving the order is very easy and goes very fast.

Ordered two pairs of pants. Didn't wear one pair because the crystals came off and i was thinking of sending them back to get a new pair. Then COVID hit so i couldn't take them to the store and just decided the crystals weren't that important. I wore no more than 10 times in the subsequent months. One pair was fine, the other then split near the back pocket on the butt. Tried to get a warranty replacement but because it had been more than a year since i purchased them they would not offer replacement or refund. I have known other people who have taken stuff back without a receipt, exchanged for a different size, etc. They couldn't even warranty one pair of pants, with the receipt. NEVER AGAIN!!!! THEY SUCK AS A COMPANY IF THIS IS THE BEST CUSTOMER SERVICE THEY PROVIDE.

In Missoula, Montana at the Southgate mall, an employee named Becca was probably the nicest and kindest person I have ever met. I wish everyone was like her. She should be praised or promoted for how awesome she is. She makes customers smile from the moment they walk in. She helped me pick out clothes when I didn't know what to wear, and she got me various sizes and options without me asking. I am speechless. I am not used to people being kind to me, so Becca made my entire week. I'll probably never forget that experience. I wish I had friends like her. Thank you so much.

-Ethan Elliott

I ordered a rock revival white belt size 34 it came and was like a size twenty eight then I had to spend more money to ship it back then I have to wait for them to receive it before they process my refund trash never again plus they going to say it can take up to a few weeks really so y’all going to take my money and flip it a million times before I get mines

During this current financial climate, customer loyalty should be like gold. No customer should have a bad customer experience right now. Unfortunately, my husband & son had a horrible experience and have vowed to never shop at Buckle again. Which is sad because they both loved that store before today’s experience. After shopping in Buckle Easton Ohio for 40 minutes, they stood in line to make their purchase. The man in front of them had issues w/ his credit card, which lead to an extended wait. When it was finally their turn, like the man before him, my husband’s buckle credit card was also declined. He was confused because the card held no balance and the limit was raised just the day before. The associate called the call center & after 10 minutes of dealing w/ them, left the store in frustration without purchasing anything.

From his car he called customer service again and even though he provided his card number and his SSN, they asked him several Additional security questions. After answering all of them correctly, the associate put him on hold to verify. When they associate gets back he tells my husband you didn’t answer the questions correctly and your card has now been closed. My husband is understandably confused and asks to speak with a manager. The associate says “you can apply again, thanks for calling” then unceremoniously hangs up. He does not transfer him, he does not attempt to resolve the issue, he simply hung up. We could not believe it! I urged him to call back but he absolutely refused - he was so upset. Now, he vows to get his clothes from ANYWHERE but Buckle. Absolutely terrible experience. They should be ashamed!!!!!

I bought a 170.00 pair of jeans from them, yes I purchased them back in 2017 but the day after I wore them they ripped out the whole butt. I called manager from the store
I bought them from and he told me don't worry about it return them "anytime" you need to and we will refund your money or exchange them. We'll now the manager on up to people at corporate offices are so rude and disrespectful I would Never recommend this store to anyone. They don't keep their word and they treat people like we are all lying. So I guess I just gave them 170 dollars for nothing other then being brought to tears and feeling used. Don't EVER GO THERE IF YOU WANT TO HAVE A GOOD SHOPPING EXPERIENCE.

I am a tall women and it is very hard to find jeans that are long enough for me that actually look good on me. Once I started shopping at Buckle I was very impressed with their jeans however I found on most jeans I have bought from them end up with holes in them around the back pockets. I just bought another three pairs about 2 months ago and it's already happened in all of them. Love the jeans, they look great on me but they just don't last long. I expected a better quality from Buckle

I used to love buckle. But recently I purchased a pair of $200 Rock Revival Jeans and then realized the zipper is all the way to one side. You can't tell until you wear them. Everyone knows the zipper should be dead center between the two front belt loops. It's bad when somebody points out something that obvious also knowing you paid $200 for it. Also they're closed just do not last and with the price tag that they have that is unacceptable. I do believe I am done with buckle.

I was at the Buckle at Cherryvale Mall Rockford ILLINOIS, I have shopped this location since my kids where teenagers and now are grown men, I love this store and the employees!
I overheard the manager giving praise to a employee on what a great job she was doing even on this busy Saturday she took time to give that pat on the back!
Then that same manager that checked me out at the register
she was super friendly and suggested a game to play over Christmas,Which I have looked up and we are going to play it! This is great customer service! So I will continue to shop my local buckle where we still get that midwest customer service! Thank you for making my Christmas shopping so much fun,and I did spend alot of money at your store to support local shopping! Merry Christmas!

DO NOT buy their Hurley/Nike Dri-fit exclusively for the Buckle. I bought a few of the polo-style shirts and even with a gently cycle wash and hang-to-dry (as recommended by the store), they still fray and eventually have small holes in the material. These are $60.00 shirts that can only be worn and washed 6 times at best. The Buckle won't exchange them because by the time you wear them 5 or 6 times, they are "too old" (it's even obvious its defective and clearly their brand!)- - I won't ever go to the buckle again, and recommend you don't either!

Where do I start. I recently went to the store for my daughters. And dropped almost $500 in clothes. They had a really good experience. I enjoyed that shopping trip so much I decided to go back for myself. The staff did not listen to what I was looking for. Bringing me exactly what I had not wanted crop type shirts. Things are tied in the front. Loose fitting clothes. I managed to find a couple of shirts I liked. I gave it to one of the staff members. and instead of putting them aside for me apparently they put them away. leaving only the stack of clothes I did not want to purchase. They start scanning for check out. As I go through I said no no no no this is not what I wanted. They could not find the five shirts I had picked out. and remembering at least one of them brought me the wrong size with a stain on it so when I got home I found a shirt with a stain on it that I had not picked out. I will likely not be going back.

it was a great experience. the workers were very helpful and made sure i was taken care of and i was finding what i wanted. they were very friendly and gave me options when they saw my style. 5/5 experience

I am extremely frustrated. I bought my mom a belt as a birthday gift from Buckle back in March. After receiving no communication about that status of the belt, I reached out in April inquiring on its status. I was told because of Covid and the store being closed that the belt would be shipped out when the store opened. I was understanding and patient because of Covid. Mind you I was charged for the belt in March. However, It is now September and I have received no belt and no communication. I was on a call with a customer service rep today who could no long send me this belt since it was now out of stock and only offered me to refund it- nothing extra for the poor business or the fact that they have helped on to my money since March. She additionally blamed me to be accountable since I hadn't reached out since April but then told me to be understanding because of Covid. Yet they took my money and gave me no form of communication on my order, I was patient because of Covid, then I get blamed for being patient because of Covid. Absolutely horrible customer service and I didn't even get the belt for my moms birthday. I liked this brand, but will never support this brand again due to their poor business and even worse customer service.

They are only getting a star because it’s mandatory. @laplazamallbuckle McAllen Texas store #280
I am disgusted with the service I received. Well you couldn’t even call it service!! I’ve gone to the store MULTIPLE times and ZERO greetings I’ve walked around the entire store to finally see an employee and have to ASK them where the specific brand is and then nothing! this is unacceptable! No matter the size or what the customer is dressed like you should greet them, ask what they are looking for and then pull options and start a dressing room!!!! That has NEVER happened at any time I’ve been in!!
This time was worse!! Employees sitting around gossiping and noticed I had a hand full of clothes to try on that I picked out myself. Two girls who won’t leave behind the counter to help anyone and another girl in a tube top who ignored me to go flirt with guys!!! I had to go and find a guy employee to open and Girls dressing room! I literally left bawling!! I don’t care if I’m a size 25 or a 35 you help your guy at!! Because I was in athletic clothes and not skinny I was over looked again! This is so disgusting and discriminatory!!

I want to take a moment to commend Derek at the Buckle on the Galleria Mall, Dallas Texas. I am from a Louisiana but travel extensively and a couple times a a month I visit this store and Derek is alway the lost attentive and customer oriented to myself snd to other customers. As a person that is self employed, I value his traits and he is an asset to the Buckle

Elliott Hearne

Terrible business practices. Buyer beware. Fighting to get a refund for returned product. Do not trust this company

Bought a pair of expensive jeans...you know! Anyway, they tore right in the middle of the jeans, not on a seam, so not fixable. Anyway, called customer service and was told they do not guarantee their items. WTH??? You charge me $178 for a pair of jeans only worn a few times and you can't even guarantee your cheap products??? Not for me. I will NEVER shop with The buckle again. Very upset.

Absolutely love my Buckle jeans! The fit is perfect, super comfortable, and they have just the right amount of stretch while still holding their shape. The quality is top-notch, and they feel like they’ll last a long time.

I also love the variety of styles and washes—there’s something for every occasion. Whether I’m dressing them up or keeping it casual, they always look amazing. Definitely my go-to jeans from now on! Highly recommend!

I bought 2 pairs of their jeans. All of my tops started getting holes in them. I did complain at the store and they agreed to give my money back for the jeans. But would not do anything about the damage to my tops. One brand new top I only wore 2-3 times before I had to throw it away. I took me a while to figure out it was the jeans eating my tops.