The Buckle Omdömen 

I’m not sure how buckle is online. But in store they are the worst! The employees hassle you. They also racially profile in the stores. As soon as you walk in, they don’t even let you look around. If you pick up anything they run over to get the items from you and ask if you want a fitting room. They think most people are thief’s. I don’t even shop with them anymore because of this. This has literally happened at every buckle I have been to. They need to change and SOON!

I recently purchased three pair of jeans from the buckle. I got them home and the next day I was dressing and took the tags off my jeans which cost 169.00. I decide that the color didn’t suit me because they were a light wash and I prefer dark. So I put them back in the nag along with tags and my receipt. I took them back to the store to get an exchange. The employees there told me they look dirty and couldn’t refund me! Said the jeans were obviously worn and DIRTY. THEY CALLED ME DIRTY 🤬🤬🤬🤬🤬🤬🤬 All they would do is do
An exchange so they didn’t have the size i needed so they had to order them for me. I got an email today saying that my package
Of jeans were in. So I went back to the store to pick them up so I got there and
Tried
Them
On
They were fine but I decided to try on some miss me jeans. I tried three
Pair on and I decided I didn’t care for them
So i left them in the fitting room. Went back to the register and asked for a bag to put the ordered jeans in. There were three girls in there working. The girl putting my pants in a bag said what did you do with the jeans you tried on. I told her they’re in the fitting room. She then goes on to say well people steal you know
CALLED ME A THIEF because I left the jeans in the fitting room with instead of Putting them back on the shelf!!! I’ve never been more embarrassed or discriminated against in my entire life. I will NEVER shop there again. I suggest you be careful if you shop there they will call you a dirty thief if you return things.

I love this company they have great customer service. The way business should be done. Keep up the good work.

My daughter and I visited the Buckle location at Pierre Bossier Mall in Bossier City, Louisiana on Sunday 20 Mar 2022. A sales associate named Destinee was incredibly pleasant and VERY helpful for a fella who was clearly out of his element shopping for clothes for his teenage daughter. Her courtesy, upbeat attitude, and willingness to take the time to make suggestions and recommendations to my daughter made what the entire experience far more positive than I initially anticipated when we walked through the doors.

10 pairs of jeans all that money and dint Evan last a year…. Garbage

Just like most here. What used to be my favorite I now can't stand. Every pair of jeans I've purchased have ripped or torn in not normal places not normal wear and tear in very short amount of time for what should be a high quality den product. Support would not stand behind their product so neither will I.

Same experience as many here. Rock Revival jeans of poor quality material bought from Buckle (and other place past 3-4 years) and rip easily. One's I bought 2020 Spring ripped first year near back pocket (all they way down) and then more near crotch areas. I got tired of patching them up as new rips/holes would always appear. They were a bit loose fitting as well so tightness was not the cause. These Rock Revival jeans I ordered from Buckle also same -fit well but very poor quality with rips already after one wash in cuff hem of right pant leg -ridiculous! Made in China...so that's not good anyway and seems they are using past years very poor loose weave jean material -not durable and thick. So expensive -Rock Revival and Buckle relying on previous rave reviews....but quality, DOWN...not worth the money. Will be ordering some American made jeans - trying out for first time a company here next time I order soon.

Not only that- I ordered a "Miss Me" pair of Jeans as well, but they did not fit correctly -mailed them off to return and they arrived January 17th at Buckle HQ in NE, but I am still waiting for them to process my refund - not something I expected to happen given they've had it now for 4 days. I sent an email to guest services and I was sent back a quick email next day (which I appreciated)-yesterday-but it was generic response to refund requests-I was told that my return would be processed in order received and then it would take 10-14 days to process refund and another 3-5 to hit bank account. Totally unacceptable to take that long! Are they having lots of returns? If so, I would not be surprised. Even so, they need to hire more or do something to process returns faster. What is going on there? A customer does not expect to have to wait 2-3 more weeks for their refund after already waiting a week for it to arrive via USPS to the company-Buckle in this case-they bought it from.

Positive: The one good thing besides a response at least from guest services (even if generic) sent quickly next day from sending is that they send your orders in good time - I think it was between a week or two later I received in USPS mail.

I have been buying Buckle jeans for 14 years. I recently purchased jeans washed them and realized they were damaged they looked tie-dye. I didn’t pay attention when I threw them in the wash however all of my Other jeans were fine. They weren’t even the color I originally ordered but I was going to deal with it. Customer service was awful. And I was dealing with corporate! I sent pictures as requested via email and basically was told I did it myself, they accused me of bleaching them and that the jeans would never come like that. They refused a refund or a credit. The quality of the jean is horrible compared to what they used to be. Who doesn’t back up their product? Who treats customers this way? They should be ashamed of themselves. I will never shop there again. Looking at all the other reviews it’s clear this company has gone downhill, what a shame.

I bought jeans the week before and received them in the mail.. very happy! Three of the pairs fit very tight and I needed to return them for a exchange.. the manager made me feel like I was doing something wrong for bringing the jeans back .it felt like I was bothering her helping me with return.. I love Buckle jeans . I’m not happy with my experience , customer service was the worst I’ve had from this store..her attitude towards me was inexcusable. I’ve been buying jeans from the cross gate store for at least 15 years. These are the only jeans I wear the Tyler style . It’s a shame I was treated like a nobody

I've been wearing bke for about 15 years and I do like the new stretchy material. But they only last 1 or 2 years and when you order them on line the same pant, with the same size can run an inch differents on the width.

HORRIBLE CUSTOMER SERVICE! Five attempts made to return a pair of jeans purchased online - two via phone and three emails. First phone call placed on hold 58 minutes! Ridiculous! Provided order number, purchase date and amount, shipping address and email. Apparently due to an error in the email they were too inept to search the purchase a different way, and then had the audacity to write a rude comment. Two weeks later... Poorly staffed and managed! I will NEVER purchase again! Goodbye Stella!

I’ve always bought my jeans from buckle but the last few pairs I bought of BKE‘s didn’t last very long, ripped right next to the back pocket, all three pairs!

They were quick to ship kept me updated and informed, when I received my package 1 thing didn't fit but the rest did so I took it back to my local store, they didn't have the size they ordered it online for me and had it to me in 3 days also it was $7.00 more than the one I purchased they never even charged me for the difference. That's an honest company!

I can no longer call Customer Service and place a order because I dont have a reserved credit card on line!?
I HAVE NEVER DONE ON LINE ORDERS WITH THEM OR ANYONE ELSE FOR THAT MATTER BECAUSE I DONT TRUST ON LINE ORDER SIGHTS.I have ordered from them like this for years. Soo they lost money.

The quality of these jeans has gone way down hill in the past 5 years. They used to cost about $100 but they would last for years! The pair I bought a week ago, for $70, fell apart on the first day. The button literally was hanging on by a string. I couldn’t believe it! They also couldn’t order the correct size for me. Why would you not be able to order my size? It makes no sense and I have a very common size! I thought this was an isolated incident but I’ve now heard multiple people say their buckle jeans ripped on their first time putting them on. I returned the jeans no problem which is the only reason I gave 2 stars. Save your money and go somewhere less expensive or a better quality!

I bought shoes and kept them for one year but when I finally wore them the year after I walked 0.3 miles and they broke! They refused to refund my money

Wow, so disappointed. Buckle has always been my go to, for jeans. Not anymore, the jeans split right next to the back pocket after only wearing them a few times. I didn’t keep my receipt but all I was asking for was to exchange them for the same exact jeans. The manager said no, and then added that sometimes using fabric softener could cause the jeans to tear. I don't use fabric softener. Terrible product support. Sadly my favorite jean store is no longer my favorite.

I made an online purchase. I live 1 1/2 hours from the closest store. I spent several hour picking out 8 items for my upcoming vacation. I used Paypal 4 payment plan. I paid $75.00 upfront with the rest being paid over 6 weeks. My transaction went through my bank account. A few days later I received a refund. They rejected my order! Never sent me an email or anything. What a waste of time! Now I don't have what I need for my trip. I have purchase so much from the buckle over the years. I have filled more punch cards then I can count. Never again. Terrible service!!

I have bought BKE jeans that lasted years. Now they dont last 3 months. To whom ever listens, the jeans are going the wrong the wrong direction. Your jeans were the best and well worth the price. No longer =(

I am extremely disappointed with the supervisor regarding his approach with me . Disgusting skills. He was not listening and I wanted to exchange the jeans and asked if they had any sort of discount because I paid 90 dollars in customs and shipping. They also stat on website free shipping . He kept repeating himself about the shipping costs. I spent 290 and get treated poorly. going forward I will return my jeans from Canada and will never shop here again was going to order the new size. Very u fortunate cause I really enjoyed this store when I went in Nashville. And the phone call got disconnected hmmm. You should probably look into that supervisors terrible customer service skills .
Thanks