The Buckle Omdömen 

A scam I ordered a sweater and payed 30$ for next day delivery and it took one week for the delivery plus they did NOT send me a refund. Do not ever buy for these demons Then they tried sending me a gift card but get this I can only use the gift card at buckle

I buy all my jeans from here I have about 50 Pair and I don’t wear my jeans all the time and I have a pair that is falling apart at the back pocket and because they are out of the 1 year date they will not do anything you pay 200.00 for jeans and this is how they treat you very unhappy

The last 2 pairs of women's BKE jeans I have purchased are sewn weird. The side seam on the left is not even with the right up n down it is forward towards the front along with the front belt loops being off. Y'all need to get that fixed! These are not cheap jeans and for the price they should be perfectly sewn. I will not buy anymore.

Buckle has the worst customer service of any store I have ever been to. The teenage staff are snooty as can be...it's almost like they specifically train their staff to be as rude and bitchy as is physically possible to ensure they lose all customers and sales. I’m stunned every time I go in hoping to give them another shot because I love the tops they carry.

I will never order another thing from this website . It has been a horrific experience . I have an important meeting on o say amd my jeans eo t get here til after wards . This store is a joke

I hate that certain brands you can really only find here due to exclusive styles. However, this place is a nightmare. Going in you just about get harassed by the employees trying to sell you more stuff. It’s not their fault, and I just let it ride. The company has such strict requirements for selling more and more stuff. Which is ridiculous in a retail environment like this. Finding the item in the store in my size has always been difficult. Of course they will have it sent to the store, but that defeats the point of me walking through the doors. Looking online- none of that is in stores. Sizing is way off from buying direct from brands. Oh, and they charge you shipping (no matter how much you spend), and charge you shipping back for a return/exchange. Then you get charged shipping again if you just need a different size. And it’s all part of their marketing strategy. They want you to have the item shipped free to the store, so they can hound you to buy more stuff! Shipping to the store took longer than shipping to my house. This will be the last time I give them my money.

911-Message sent to Dennis Nelson and Kari Smith

Is this how you treat a United States Air force Veteran?

Mission statement : To create the most enjoyable shopping. experience possible for our guests.”

Our experience

They over promise and then back off, putting liability on clients.

Why are they not honest & rude ?

Target audience 16-24. Ask teenage clients not to come back.

1.
Hide their mistakes?
2. Putting false blame on clients

Pre-Review:

I will write a long review about Fairview, Texas all American store with wrong business practice & discriminating with people with color?

What happened?

Sept 3:

Buckle Fairview backed off and never called Friday after promising hemming 4 T shirts.

We made three trips in 107 degree to buy four affiliction shirts for Heming on Thursday, after their written note.

After we called they said we cannot do it. We already spent $300.

Rather than apologizing they asked my teenage daughter to NOT come back for her birthday shopping on Sept 5?

Why?

0. They did not want to admit their mistake?

1. out of discrimination gave a store Credit. I.e. Astt store manager Christian?

2. I called the store at 5.50 pm today?

Talked to the store manager and she said ‘ I made two sales- agents uncomfortable on the phone ?

Please answer : How did I make them uncomfortable?

1. Did I curse? Share exact words?
2. Did I threaten!? If yes what did I say?
3. Is your call documented?

OR

it’s heresay?

Manager said ‘ we take safety and security of our employees important for us’

What do you mean? What is that to do with us? WHAT did we do?

What can someone possibly say to compromise safety & security of employees?

Problem may be we are neither WHITE or BLACK folks?

How come your sales staff /manager never felt the ‘threat ‘selling stuff for $3000 in our three trips? ANSWER KINDLY.

Second update manager :

The manager was nice.

1. She said it was best for us ‘not to call them again’? WHY?
2. She said she has no idea of such a text message? Really. So your own staff mis-lead you?
3. I requested manager politely look at the Google review?

The manager did not undertand mess happened at store was not as a result of us.

Facts :

We stood clueless Buckle never called us Friday/Saturdays as we were to get our 4 T shirts back.

Update :Sept 3: someone from corporate called, who also did not know the issue ( text message exchange ). She did not investigate before calling?

She went by here-say from her own store manager , who had no clue herself.

I proposed three solutions. She did NOT want to Listen.

I gave her my full name in the end.

1. She said, ‘I am not interested ‘

2. it’s a ‘threat ‘? She said.

How is it a threat? I am a client.

I requested /insisted her she needs to listen and work with me. That is how we solve issues. Asking my daughter NOT to return.

That’s not a threat but we call it transparency.

Would you share your full name, if you are a client? I told her I will escalate the issue to the President/CEO.

So I asked for her manager Jen. The said her manager is out till Tuesday Sept 5. ( day of my daugthers birthday )

What is wrong is wrong? What is right, I shall speak up.

Now most importantly, Your asking my daughter not to to come back to shop for her Sept 5 birthday ( 18 th birthday ) be taken with deep disrespect to the community buckle serves especially Allen, Fairview & McKinney and globally 16-24 years.

I will ensure issue is know globally. This is not a threat but marks on your mission statement & goals.

Update of follow From Jen. I wil be uploading all calls on this platform.

This is training issue for employees at Buckle.

We are all here to learn. I am not saying, I don’t need to. We all do as one ecosystem.

Mark my daughters birthday is Sept 5.

She is my world. I am a single parent and raised her since she was 6 month old.

That will tell you a lot about this father

Don’t discriminate towards her 18th birthday.

Be thoughtful. Admit your mistake. Welcome her back.

They would do anything to prove you are wrong

I bought a pair of rock revival jeans cause I wS told they offered warranty on there jeans there were bought in Jan and was told they never have complete lie closing my cc with them and will never shop again terrible customer service!

I’ve giving buckle a poor review based on the bank they use for their credit cards. DO NOT APPLY FOR CREDIT CARD!!!! Comenity bank is card holder and scam you outta late fee money on a closed account!!! If buckle wants to do right they need to sue this bank for all the customers who’s credit has been destroyed by this bank.

Derek, the manager at the Dallas Galleria location is the BEST!!!! We don’t live in the area but visit quite often and it is such a pleasure to have him help myself and my husband. He has the best personality, is so patient, and we love getting helped by him. It is so nice that he remembers us each time we visit and we feel extremely valued as customers. We look forward to our next visit.

Visited The Buckle in Meridian Idaho. Spent ten minutes with not one person asking if I needed any help. Walked right by two people who worked there said loudly no one wants to help me to my husband. Nothing. Never treated like that in California.

Ashley and her team handled my needs! She is fun and does her best to help. What a great team she trained! Ashley is truly a great manager. I could only hope to buy more “fun” type stresses jeans in a 36/32. On the whole a good inventory. I bought 3 pair bcz of Ashley!! I’ll be back soon.

Not overly impressed at all. Definitely overcharged. American eagle skinny jeans men best jeans I own a lot cheaper hold up and wash better. More stylish don’t like the baggy look. You really realize how ridiculous jeans look on urself when u don’t wear skinny jeans.

I was shopping at the Rivertown crossing mall in Grandville, Michigan around June 16. 2022. While walking through the mall, we noticed a Buckle store and decided to go in. There were several employees in the store when I entered with my eight year niece to shop. The male employee was the only person who made eye contact and spoke to us. The women in the store ignored us as though we weren’t there. They walked past us several times and never acknowledged us. There were two of them standing behind the counter talking as we walked towards them.The closer we got to them they turned away from us and continued to talk. The brief time we were in the store was unpleasant and the employees were not friendly, rude, courteous, or engaging. The store was not busy at this time. I have never experienced such rude behavior from employees. I don’t want to say they are racist, but what would you call them? As soon as a white woman entered the store one of the female employee walked right past me and headed straight to the customer. She greeted her and offered her assistance. She then turned around and walked past me again as though I wasn’t standing there.Terrible, rude, unprofessional behavior. I can’t believe Buckle corporation would allow their employees to treat paying customers like that. My niece asked me “how come no one will help us”. I became upset and took a few pair of jeans to the register and asked if anyone was working or could assist us. One of the female worker said with little enthusiasm, what did I need? I placed the jeans on the counter and walked out. On the way towards the exit. I took out my buckle credit card to show the girl standing by the door, to let her know I wasn’t there to “steal” she turned her back and ignored me as well. I couldn’t believe she had the audacity to turn her back as I was trying to talk to her.
I have never been in that store before. I’ve had my Buckle card since 2021. When I got home,I decided to call Buckle customer service to verify my account balance. According to all my monthly statements , my balance was zero and my account was in good standing and showed my credit limit.
I knew I had paid off my balance over six months ago. I just wanted to be sure before I went into the store because I did t want any more problems. I was told by the Representative that my account was closed because I hadn’t used it for several months. When I complained and asked questions he told me I would have to reapply. I had never received any notification in the mail about “using my card” to avoid my account being closed. Every month I received a statement. About a couple of weeks later I finally received a letter stating that my account was closed and listed the reason why. This makes no sense to me! Why would the bank close a card that haven’t been used in 6 months with a zero balance?

This has bothered me for months because something just isn’t right about the entire situation. Also, my young niece shouldn’t have been exposed to such rudeness by store employees.

I really love their clothes but wish the quality was better. Two of my jeans already have holes in them that I go six months ago. I still have jeans from high school which was 10 years ago. So that’s kind of what I compare to. But I do really love their clothes.

There is always there to help with anything I need. Only downfall, is the staff can be too pushy.

I have purchased 7 or more pairs of jeans and several shirts from Buckle. I had to return one item for a credit. From my experience they have very stylish products and good customer service; I will order from them again. Yes, they are a bit pricey and sometimes the items I want aren't available in my size but overall my experience with Buckle has been very good.

Completely horrible waste of money. Paid for overnight shipping (20+dollars) it came 3 days later. When I called they claimed I ordered it on a later date. One shirt not only had a giant stain but also the security tag still attached . Customer service simply did not care. Save your money or a better business.

I like their jeans because im a tall female an tbeur jeans are extra long an comfortable.

Buckle apparently does not have an exchange program, so be mindful if you order the wrong size. I paid $7 for shipping. They made me pay $7 to return the wrong size shorts. And I paid another $7 in shipping to get the correct size.

I called customer support to see if they could at least waive return shipping if I am getting a new item, and she said no. The company itself has a great selection and shipping was quick. I enjoy my shorts, but I am upset I paid $21 in shipping fees. I felt compelled to buy the shorts cause I can’t get them elsewhere. I just feel a bit taken advantage of. Not having some type of fair exchange program is holding them back from more/return clientele. I could see asking the customer to pay another shipping charge; but asking for another $7 charge to return an order to get the correct item, feels like money gouging. Getting my complete refund back through Paypal payment plan has also been troublesome since Buckle claimed the refund was less than original amount (-$7 deduction for shipping). This has been an awful purchasing experience and I regret it.