The Buckle Omdömen 

I got my pants hemmed here because I wanted capris and they didn't have any. They told me their seamstress went to college, if that's the case she should ask for her money back because she did a horrible job. The stitching was loose, the stitching wasn't even straight and she made them way longer than what the pants were pinned at. I will never get my pants hemmed here again.

I wanted to love these jeans I bought from Buckle. I tried to love these jeans. But every time I put them on, I was transported to the back booth of a dingy dive bar or where someone named Misty chain-smoked camel non filters while doing laundry once a season. They look amazing, but they smell like a cautionary tale.

I’ve washed them. I’ve soaked them. I summoned vinegar, baking soda, and the holy light of the sun, and they STILL smell like someone else’s bad decisions.

Buy if you dare. But know this: the jeans you buy from Buckle might come with emotional baggage.

This company will give you a credits card, easily, but they will charge you $30 late fee for $41 dollar bill. Plus, not only that. They charge you $2 for a paper bill and won't let you go paperless if you are late, so the fees just stack up.

I purchased several items of clothing, knowing that I would probably not keep everything. Isn't that the idea? I immediately began the refund process after trying on everything. It took my package days to arrive, and then many days for them to even acknowledge that they had received the package and everything was in order. That is nerve wracking when it's almost $400 worth of clothes. I contacted their CHAT and they provided a canned response. Strangely, after I chatted with them, they immediately acknowledged the receipt of my items. Of course, then it takes 3-5 business days to see the refund--depending on your bank. That's a lie. It depends on them not issuing the refund. They literally hang on to your money so they can maximize their accounts and get the interest. I will never ever again order anything on line from Buckle. And I am a life long Buckle fan. Thanks for ruining it for me. The clothes were cute, by the way, but the fabric did not look like it would hold up in washing.

I purchased an egift card and it didn't get sent to my sister's email. I sent them a request to resend and it still didn't get to her. Called the number and every time they transferred me to loss prevention, I get a voicemail. They have called back twice when I haven't been available and I've tried calling back multiple times but continue to be sent to a voicemail. Is this place a scam?

The worst and very unhelpful. 1) I recently made a purchase earlier this month and said it was delivered on 2/10 though the address in the shipping was 1424 and I must have put in 1414 by mistake with my apartment number on it. I get that was my mistake but the apparent address it was at was told they gave it back to FedEx because of the wrong address and they say there is nothing they can do and I am out 75 dollars. I do get that was partially my fault but with the amount of money that I have spent online and in-store over the years is insane that they can not help me.

2) I order online often and several times I have received my package and the item still has the security tag on it. This has happened multiple times and is very inconvenient.

3) the fact that they have shipping fees even when you spend 75 dollars is just kind of ridiculous especially if you are a card member there should be a zero-dollar shipping fee many companies that I have either rewards programs with or credit cards through offer free shipping for members.

It definitely will make me think twice before making further purchases from this company and trying to just directly find these items from their company or another company that carries them.

This is what made my experience great I love going to the one at Stoneridge in Pleasanton the manager over there Jennifer A she is so awesome. She worked with me on all my needs from ordering sizes hemming everything. She is a great manager. I would recommend anybody to go there and work with her.

I agree with all the others about their return procedures or lack there of. Its going on 10 days now and still no sign of the price back on my bank account yet. Ive Never dealt with any company before that would take this long, and i even called them 2 days ago to see if they received the jeans back yet and they claimed "Yes" they have. Well so whats the freaking hold up!!

I recently purchased a Jean Nashville jacket with tassels on it recieved my item opened the big box and my ordwr wasn't wrapped in a bag or nothing just litter tally threw in a box my tassels had came off and laying in bottom of the box for a $120 jacket I expected better shipping .not happy at all !!!!

I ordered something for my daughter for Christmas Beginning of December. Package has still not arrived. I’m tracking it and it’s been at Pontiac distribution center for four days now. So, if you order from here, expect it a month later. This isn’t the first time. But it’s the last time for me.

First time in the store. The hole staff was very nice. But I need to give a big shout out to Erin she went above and beyond! Great employee so very very helpful! Fairlawn store

Says ship to store is free, but not to Alaska. $22 to ship one hoodie. Ridiculous

We love Katy Mills and First Colony, excellent customer service. BUT, Willow Brook Mall, Houston is horrible!

The Katy store had Willow Brook hold an item for me and put it in a bag with my name on it. I traveled 25 miles and was told an employee sold it and conveniently left for the day, really!

Who is this person? He was wrong. No genuine apology. Where's the owner of this company? Do they read the reviews?

I am a Buckle credit card holder and I had very good things to say about both the store and the brand, until today when I tried to pay my bill. NOTHING screams tacky louder than a forced survey or a forced sales pitch by offering a $25.00 Walmart card or $200. 00 worth of coupons! I'm trying to pay a bill ! Not create another one. SMH I find this so aggravating especially when you're put on hold waiting for a representative that never comes leaving me without the ability to pay my bill!

I bought some sandals for $23.00 and paid on the due date. I never activated the card; I opened the account in the store and paid it after 5 p.m., thus I was charged late fees of 131.00. Please do not open an account with this company.

My grandson and I came into the store at Destiny USA mail on 9/27/24. I was amazed by two of your staff members Will & Heather. I could not believe that Will was able by just looking at my grandson what size pants he wore and to find the perfect outfit for a concert my grandson was going to attend. Heather had her full focus on me in getting me a pair of jeans, which is not an easy task considering I'm very tall and have extra areas that fill up jeans. lol. I just wanted to give these two recognition for a job VERY well done.

I had a credit card for 3 years with them. I have great credit. I stopped using my card and they canceled my card on me, what a joke this company is cancel because you don’t use there credit card and ding your credit because of that. They lost my business. Everyone if you stop using your card they cancel you. Buckel is a joke.

I have never had a good experience with Buckle and it sucks cause I have credit card here and think they have cute stuff.

My online orders are always late, despite paying for expedited shipping.

My in-store pickups are never ready, despite being sent an email saying they were ready for pickup.

The credit card payment date being 5 pm eastern is quite unfair for west coast folks who work during the day and I always get late fees.

Customer service is less than helpful when you chat in and I was gaslit into being told that I received the color glasses when the color I ordered was black and I received a brown pair.

This company needs some MAJOR help. I can’t support it any longer. If you’re gonna have expensive clothes, make the experience worth it.

Was in buckle in cross creek mall Fayetteville today me and my friend first off they was hovering over me like they needed two people to show me a pair of jeans for my wife!! Than my friend purchased some clothes as we walk out the alarm goes off I turns around and they come search his bag to see if the alarm thing is still on the clothes they didn’t see one but was eye balling my pockets and looking at me up and down as if we stole something I took offense as because we two blk men and they where all white! So I look in the bag as we walking out and go through the shorts and there and behold in the back pocket the blk alarm thing is there so I take it right back and tell them here is your thing and I don’t appreciate how we was treated as if we stole something so will nvr shoo there again and I have over 30 pairs of rock revival jeans that I don’t even wish to wear anymore!!

I went in today the Westfield southcenter mall location to return pair shorts that I bought was told my account was flagged for to many returns that might be true but I always purchase my items and I feel as long as I didn't wear them I can return what I paid for very upset.