The team at the car dealership was fantastic. They were genuinely friendly from the moment I walked in and took the time to give very clear, transparent explanations about the vehicles and the buying... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
Företaget har svarat
Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... Se mer
Företaget har svarat
Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktuppgifter
Victoria Road, Ruislip, HA4 0LJ, London, England, Storbritannien
- 020 8845 3551
4,5
Utmärkt
677 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 31 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The team at the car dealership was…
The team at the car dealership was fantastic. They were genuinely friendly from the moment I walked in and took the time to give very clear, transparent explanations about the vehicles and the buying process. Highly recommend.
9 september 2026
Omdöme utan inbjudan
Quick respond
Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.
8 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Customer service is excellent
Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
8 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Dipendra, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The car was returned dirty
The car was returned dirty. I’ve been told that brand new wireless charges could be faulty in brand new car
3 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet expectations.
We have stopped offering our standard wash and vac service, but I am more than happy to make an exception and get this done for you. Regarding the wireless charger, whilst new components in modern vehicles can occasionally experience technical issues, I fully appreciate how frustrating this is on a brand new car.
I will ask a member of our service team to contact you directly to arrange a suitable time to bring your vehicle in for a clean and to carry out a full check on the charger to ensure it is working correctly.
Many thanks
David Cook
Head of Business
Great customer service
Such an easy, pleasant experience with this Honda service department. Communication was excellent throughout (very much appreciated the video of the inspection) and Amy, in particular, went out of her way to provide me with as much information and advice as she could. Impressive customer service.
7 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Angie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
excellent service and nice staff very…
excellent service and nice staff very helpful
3 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Charles, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lovely people, great service.
Lovely people. Great service. Excellent communication. Everything was clear and simple.
3 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Lance, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Preet and Amy were friendly
Preet and Amy were friendly. Preet assisted me with setting up my Dash Cam. Communication very clear
1 september 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Narendra, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great customer service
Great customer service
Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item
Called again when completed and went through paperwork when car was collected
27 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Linda, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service as always
27 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Kristien, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The be st thing about my visit today was AMY the receptionist.
The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years. Coffee/chocolate machine had NO CHOCOLATE. Quite a few people annoyed by this. Awaiting delivery apparently. Having had a six and a half wait for my car, and costing me £1300, it was a shame that no car wash was offered.
26 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Pam, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
I had my car serviced on 14 August…
I had my car serviced on 14 August 2026. While the customer service team were friendly, professional, and helpful throughout the process, I was disappointed with the outcome of the service.
I was advised that all brake pads required replacement, which came as a surprise given that the rear brake pads were only changed in February 2026 and the car has covered approximately 4,000 miles since then.
When I questioned this, I was told it was due to my driving style. Having owned the vehicle for over four years and only previously needed the rear brake pads replaced once, I found this explanation difficult to understand and felt it was not adequately justified.
Whilst I appreciate the support from the customer service team, I have concerns about the assessment and recommendations provided by the garage technicians. Overall, this was a disappointing experience on this occasion.
Updated on 25/08/26 - Received a call from Amy on 21/08/26 and was advised that I will receive a follow up email to make a reassessment.
Subsequently, I had already arranged the rear brakes to be independently checked resulting in showing only 40% worn and did not require replacing, however this was done and I have photographic evidence of new pads against the pads taken out.
Was promised that I will be emailed on 21/08/26, however, not received any communication from Honda since then.
14 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Harjot,
Thank you for taking the time to share your review. While we are glad to hear that our customer service team looked after you well, we completely understand your disappointment regarding the technician's assessment.
Covering 4,000 miles since February does sound like excessive wear for rear brake pads under normal conditions. I have asked Amy to contact you directly to arrange a full reinspection of your rear brake pads and resolve this for you.
Many thanks
David Cook
Head of Business
Very friendly and experienced
Very friendly and experienced. Letting you know what is happening all the time with the car.
17 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Poor customer service
I’m disappointed with the level of customer service I’ve received. I took my car to the dealership because the air conditioning wasn’t working, and as the car is still under warranty, I expected the issue to be dealt with promptly.
I was charged £180 for the initial investigation, after which the dealership identified the fault and confirmed that it should be covered under warranty. However, it has now been over two weeks with no meaningful update. I’ve had to chase the dealership myself, and despite doing so, I’m still waiting for an update on when the issue will actually be resolved.
The technical issue itself is one thing, but the lack of communication and customer service has been particularly disappointing. I would expect much better communication and ownership from a main dealership, especially when the car is still under warranty.
31 juli 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Anup,
Thank you for bringing this to our attention. I am sincerely sorry to hear about your recent experience and the frustration caused by the delay and lack of communication regarding your air conditioning repair. This falls short of the high standards of customer care we strive to provide.
I would appreciate the opportunity to investigate this personally and ensure your issue is resolved as quickly as possible. Please contact me directly at david.cook@brayleys.co.uk so I can look into your case immediately.
David Cook
Head of Business
Excellent service very good staff were…
Excellent service very good staff were very helpfull
13 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Marilyn, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good people & good communication
Good people & good communication. Service completed on-time, with post service technician video.
13 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Andrew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service went well and good support but discrepancies in plan
Service went well and good support but expected car to have a wash and vac as per my prepaid plan which was not done. Rang twice and left messages before getting through at 3rd time and being told Honda has stopped this! I was not informed. I would never had gone for a prepaid plan if I was told at the start that wash and vac, and roadside support, were added extras and could be withdrawn at any time
10 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi,
Thank you for your feedback regarding your recent service experience. I am pleased to hear that you felt well supported during your visit.
I am sorry for the frustration caused by the misunderstanding regarding the wash and vacuum service. As a group, we no longer offer this facility as we have transitioned to supporting sustainability initiatives instead; you can find more details here: https://www.brayleys.co.uk/ecologi.
However, as your review is anonymous, I would appreciate it if you could contact Preet, Amy, or Maria on our service desk directly. Since you mentioned this service was included in your previous contract, we would like to arrange a wash and vacuum for you to ensure we honour your agreement.
David Cook
Head of Business
Great service from Brayleys
The process was smooth and everything was great. Amy was very helpful and friendly
7 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
We have been customers of Honda Ruislip…
We have been customers of Honda Ruislip for many years and have come to rely on a high standard from all the team; from booking the service, checking in on the day, updates and reports during the service, and completion and collection.
10 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Hi Debra, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
was kept informed while servicewas…
was kept informed while servicewas carried out
11 augusti 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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