The testing was handled really well with clear explanation of what the results meant. From there the options available were explained with any questions answered clearly. Overall a good experience.
Plats
Byt platsBoots Opticians, 26-28 Cambridge Street, HG1 1RW Harrogate, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Audiologist new exactly what she was doing, and convinced me to replace my hearing aids for all the right reasons. Her name was Maryam.
The care and attention to detail given by your staff especially Joanne at Harrogate. It is too earlier to offer a view on the product after only 3 days.
Young lady that did my hearing test was pleasant and efficient. She took time to explain clearly the differences in the hearing aids.
Företagsinformation
Skrivet av företaget
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Kontaktuppgifter
Boots Opticians, 26-28 Cambridge Street, HG1 1RW, Harrogate, England, Storbritannien
3,3
Medel
33 omdömen
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Not to be trusted
The main driver for the audiology service at Boots Harrogate is to sell hearing aids. The facilities are, in direct comparison to the NHS very limited and fall far short of the NHS. IMHO if you are concerned about your hearing do not use this company.
31 oktober 2023
Omdöme utan inbjudan
Svar från Boots Hearingcare - Harrogate
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Boots Hearing Care Harrogate.
Boots Hearing Care Harrogate.
Audiologist Maryam Khan was very pleasant, patient and helpful, answering all our queries clearly.
5 december 2023
Hearing Test
Young lady that did my hearing test was pleasant and efficient. She took time to explain clearly the differences in the hearing aids.
3 december 2023
£72 for increased tinnitus and hearing loss
I booked an appointment for a free hearing test in early October in Harrogate. The lady who saw me said my left ear had too much wax in it,fair enough, £6.50 later I had an olive oil spray and an appointment for the following week
I used the oil for a week(a few sprays everyday and don't put cotton wool in your ear where the instructions she gave me)went back the wax was not soft enough so another £5.50 on a bicarb spray(use this 4 days the oil 3 days then go back a week later.
I arrive for my appointment she looks in my ear sets up the equipment to remove the wax and she says to me "you do know it's £60 for this?" No I didn't! At no point in all my visits previously was this mentioned,I felt I had no choice but to go ahead so I did BIG MISTAKE!
she only removed some of it and it felt like she had pushed the remaining plug further into my ear.
As a consequence I had a very painful left ear for a week and a half and my tinnitus was much worse.
Why a week and a half you ask? Fortunately I work at the local hospital and a colleague suggested a visit to the ENT department. The doctor told me to flood my ear with normal olive oil and to jeep it in with cotton wool,something the boots "proffesional" told me not too
After 5 days I went back and they removed my wax quickly and painlessly.
I have told boots about my experience via email but they have never replied to me so I am £72 light paying for a service they never carried out.
My advice to anyone is to avoid these incompetent charlatans and go to specsavers or your local doctors,appalling customer service
17/11/23
I have had no contact from boots ever since they replied to my review
Says it all doesn't it
7 oktober 2023
Omdöme utan inbjudan
Svar från Boots Hearingcare - Harrogate
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The People
The People. In the end it always about the people and your Audiologists were super. Very knowledgeable, kind and caring.
6 oktober 2023
Audio review
The Audiologist new exactly what she was doing, and convinced me to replace my hearing aids for all the right reasons. Her name was Maryam.
5 augusti 2023
The testing was handled really well…
The testing was handled really well with clear explanation of what the results meant. From there the options available were explained with any questions answered clearly.
Overall a good experience.
21 juli 2023
Pleasant experience …
I was dealt with very promptly & found M/s Khan efficient & knowledgeable.
1/3/2023
1 mars 2023
The care and attention to detail given…
The care and attention to detail given by your staff especially Joanne at Harrogate. It is too earlier to offer a view on the product after only 3 days.
24 februari 2023
Professional
Professional and thorough especially Jo who fitted my hearing aid
Jo provided a service second none
I would recommend her to anyone
19 januari 2023
First rate consultation
The care given by the staff was exemplary - it was friendly, appropriately explained and professionally efficient. I would strongly recommend the service to others.
8 november 2022
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