They deserve -10. Bad service/connection, no customer care and their app is deceitful. No matter what you click, it takes you where they want. I requested refund to my card, but it automatically gave... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Dir... Se mer
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This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... Se mer
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i saw the e sim on baris’s tiktok page And after being scammed into buying turktelekom i decided to try bnesim and it was honestly the best decision the reception was amazing 5G everywhere even in sap... Se mer
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Företagsinformation
Skrivet av företaget
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Kontaktuppgifter
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,9
Bra
294 omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Mangelhlaft in Istanbul
Habe die esim für einen Kurztrip in Istanbul gekauft. Hat soweit alles geklappt. Aber nur mangelhafte Datennutzung möglich. Für die Verwendung z. B. Google maps ungenügend. Ab und zu wurden Daten in den Mails oder Whatsapp aktualisiert. Aber keine ununtrbrochene Datennutzung für Navigation möglich.
11 december 2024
Omdöme utan inbjudan
Svar från BNESIM
Vielen Dank für Ihr Feedback, Karin. Es tut uns leid zu hören, dass die Verbindung in Istanbul nicht Ihren Erwartungen entsprach. Die Netzqualität hängt von den lokalen Anbietern ab, und wir verstehen, wie frustrierend das sein kann. Wir empfehlen, das Netzwerk manuell zu wechseln oder unsere Support-Experten unter support@bnesim.com zu kontaktieren. Wir helfen Ihnen gerne weiter!
Disappointing Experience with Bnesim’s Europe Package and Customer Support
I purchased Bnesim’s Europe package, assuming it would cover all European countries. However, I was surprised to learn that Poland isn’t included, and this critical detail wasn’t made clear upfront.
To make matters worse, when I reached out to customer service for help, the responses were slow and unhelpful. I was left without internet access during my trip and had to rely on temporary solutions like airport Wi-Fi.
Now, on the second day of my trip, I still haven’t received any update, despite being told I would hear back as soon as possible. This lack of urgency and communication has only added to the frustration.
This experience was incredibly disappointing, highlighting a lack of transparency and poor customer support.
27 december 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Faruk,
We’re truly sorry for the inconvenience you experienced during your trip. While Poland is currently not included in our Europe package due to local rate differences, we understand your frustration and regret that this was unclear at the outset.
We are actively working with local partners to improve our offerings and ensure better coverage in the future. Your feedback is invaluable in helping us refine our services.
Should you need any further assistance, please feel free to reach out to us at support@bnesim.com.
Best regards,
BNESIM Team
Best E Sim for USA
I have bought 2 esims for my USA trip (1 for each phone) and the sim has worked like a charm. The setup was super easy and customer service online was super fast for any help. Kudos to BNesim. SUPER HIGHLY recommended. Areas where i have used? Washington DC, NYC, Miami, Chicago, Detriot & West Virginia (Morgantown).
21 november 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you, Mehdi Ali, for your fantastic feedback!
We’re thrilled to know that our eSIM enhanced your USA trip across such iconic cities and regions. It’s wonderful to hear that the setup was seamless and our support team was there when you needed them. Your recommendation means the world to us, and we look forward to being a part of your future travels! 🌎✨
Great Esim with excellent support
I bought two eSims. One for Türkiye (worked with Türk Telekom) and one for Pakistan (worked with Jazz). I was new to esims and had tried a few before I went abroad but overall BNESIM were way above any of the others I tested and finally decided to use abroad. There was very quick and excellent support via chat from their support staff and there were no issues with the usage of the eSims. However like all SIMs, they are only as good as the local network that is used. First use in each country required me to reboot my phone to get the connection on the local network. With both Sims installed, I will be topping them up via the app next time I am abroad again for the respective country in a few months time.
BNESIM are great value and I would recommend them to anyone.
10 november 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you so much for your kind words, Abdul-Aziz!
We’re delighted to know our eSIMs made your travels to Türkiye and Pakistan seamless. It’s great to hear that our support team was there to assist you swiftly whenever needed. We always aim to provide the best value and experience.
We look forward to being a part of your future adventures! 🌍✨
Best regards,
The BNESIM Team,
Don't buy: permanently disabled Hotspot on iPhone
I got e-SIM for one Asian country and it worked well. Then I got one for USA. When returned to Canada, the app permanently disabled my iPhone's ability to Hotspot to other devices. I contacted customer support and they blamed the problem on Apple iOS and couldn't fix it. Erasing the phone and restoring from backup didn't work as the same problem reappeared. I had to completely erase the phone and manually reload all my apps and settings one by one which wasted a full day's time. I strongly do not recommend this eSIM company.
1 augusti 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Customer,
Thank you for your feedback. We’re sorry to hear about the inconvenience you’ve experienced and understand how frustrating it must have been.
We’ve reviewed our records but were unable to locate your support request. However, we will search more thoroughly to ensure nothing was missed.
Regarding the issue you mentioned, we want to clarify that it is not technically possible for an eSIM provider to disable a phone’s ability to use its hotspot feature. Hotspot functionality is entirely controlled by the phone’s operating system (iOS in this case) and the carrier’s network settings. As an eSIM provider, we do not have access to your device’s core functions or the ability to modify them in any way.
Additionally, we are listed by Apple as a Worldwide Service Provider (https://support.apple.com/en-ae/101569). Our service has been rigorously tested and approved by Apple, and such approval would not have been granted if we could interfere with device settings.
Given the nature of this issue, we recommend reaching out to Apple Support directly, as it appears to be related to the iOS configuration rather than our service. Unfortunately, this is not something we have control over or can resolve from our side.
We appreciate your understanding and are here to assist with any questions or concerns related to our eSIM service. Please don’t hesitate to contact us again if needed.
Best regards,
The BNESIM Team
Funktioniert einwandfrei!
Funktioniert einwandfrei!
Benötigter Support war sehr gut!
11 november 2024
Omdöme utan inbjudan
Svar från BNESIM
Vielen Dank, Richard, für Ihr tolles Feedback! Es freut uns sehr, dass alles einwandfrei funktioniert hat und Sie mit unserem Support zufrieden sind. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung. 😊
Love the non-expiring data
Great value eSIMs, so far it’s been working well. I really like the fact that they offer non-expiring data plans, which not many other providers seem to do. Perfect as a backup SIM as the data lasts however long as it takes to use it. I have it alongside my primary SIM (a Vodafone based MVNO) with iPhone’s ‘Allow data switching’ enabled so whenever there’s no signal on Vodafone it will use BNE which has access to ee, 3 and O2. So I can now use all the UK networks and should get connectivity almost anywhere. Bought the Europe plan as it was pretty much the same price as UK only but not tried it outside of the UK yet.
11 november 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you, Jeremy, for such thoughtful feedback!
It’s great to know BNESIM’s flexibility complements your main SIM and offers that added peace of mind with wide network coverage. We hope the Europe plan serves you just as well abroad.
Enjoy your journeys with seamless connectivity!
I love the pay as you go options
I love the pay as you go options. Also the chat response is good and solution oriented.
11 november 2024
Omdöme utan inbjudan
Svar från BNESIM
Thanks, Duncan!
We’re pleased that our pay-as-you-go options have been convenient for you. Our support team is dedicated to delivering helpful solutions, so it’s fantastic to hear you’ve had a positive experience.
Happy travels with BNESIM!
The app is very simple and easy to use
The app is very simple and easy to use, the operation is very good, much better than the crappy hotel wi-fi,
The app live support team is very polite and understanding.
Thank you BNESIM
6 november 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you, Erdem, for sharing your experience!
We’re glad to know the app is serving you well and providing a reliable alternative to other connections. It’s wonderful to hear our support team has been helpful.
Wishing you smooth connections with BNESIM wherever you go!
The Portugal card does not work in and…
The Portugal card does not work in and around Porto.
25 oktober 2024
Omdöme utan inbjudan
Svar från BNESIM
Hello, We’re sorry to hear that your experience in Porto didn’t go as expected. Our support team would be happy to help resolve this issue. Could you please reach out to us at support@bnesim.com? We’ll make sure to investigate this thoroughly and get your connection up and running smoothly.
eSIM funktionierte problemlos
eSIM funktionierte problemlos. Die Installation war einfach. Der Kundenservice ist genial, freundlich, schnell und zuvorkommend!
28 oktober 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Annette,
Thank you for the wonderful feedback! 😊 We’re thrilled to hear that your eSIM worked seamlessly and that you had an easy installation experience. Our team is dedicated to providing friendly, quick, and attentive support, and it’s fantastic to know that we met your expectations.
Safe travels, and please feel free to reach out anytime—we’re here for you!
eSIM funktioniert einwandfrei
eSIM funktioniert einwandfrei.
Die Einrichtung war mit einem Android Handy etwas komplexer als mit einem iPhone, aber trotzdem ist es kinderleicht.
10Gb haben wir in der Türkei mit dem Rabattcode VU9ZP2BJ nur für 1,44€ erhalten.
Ich würde eSIM nur weiter empfehlen.
14 oktober 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Evgeny, thank you for your great review! We’re delighted to hear that your eSIM experience was smooth and that setup was straightforward. It’s wonderful to know you’re enjoying our service, and we truly appreciate your recommendation!
Safe travels, and we look forward to supporting you on many more journeys!
Charging monthly. No customer service help
I traveled to Bali is July and tried to use BNESIM for cell service for me and my travel partner. We were not able to get it to work. When I got back to the states I called to get a refund. Not only did they not manage this but I have been charged every month since. We are going on month 5 now. I have tried to work with them and they have told me via email, no less that ten times that they would correct the issue and get me a refund. Nothing. I have had to work with my bank to stop them from continuing to charge me. Go with another company. not only couldn't I get cell service in Bali, this customer service is a nightmare.
28 juli 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Stacey,
We’re truly sorry for the challenges you’ve encountered and the inconvenience this has caused. We understand how frustrating this experience has been, and I want to personally thank you for your patience. After thoroughly reviewing your account, we identified a subscription under a different account, which was initially causing delays in resolving your request.
We’ve now successfully canceled this subscription and processed a full refund. Please allow a few business days for the amount to reflect in your account. Should you need any further assistance, our support team is here to help, and we’re committed to ensuring a smoother experience in the future.
Best regards,
The BNESIM Team
Works well, good value and support
I've used BNESim since May as my data-only provider in New Zealand, reserving my physical Sim for just casual calls and txts. It's been well-priced and reliable - I bought the "never expires" data which suits my fairly low and intermittent usage pattern.
I also used their Asia plan successfully while travelling in Eastern Asia in May and June, and that was fine too, with plenty left for my next visit there.
Finally, there was an outage here for a few hours and when I reported it, they solved it by supplying another eSim with the same data plan I'd originally bought. And then the outage ended and the original eSim started working again also, meaning they'd just doubled my data for me.
Setup was ok - no hitches - and the Android app likewise, though a bit confusing as they seem to be shifting from one to another at present (both work).
So far you could say I'm very happy with them.
24 oktober 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Peter, thanks for sharing your wonderful experience with us! We're really glad that our eSIM has worked out so well for your needs, both in New Zealand and during your Asia travels. It's especially great to hear about the convenience of our "never expires" plan fitting your usage pattern.
Your feedback about our customer support means a lot - that's exactly the kind of service we strive to deliver for every customer. Thank you for choosing BNESIM, and we look forward to keeping you connected on your future adventures!
Best regards,
BNESIM Team
Other people have reported in this…
Other people have reported in this already, no it has happened to me too. After totally useless esim cards (and a refund from bne sim due to this) they have the nerve to deduct further payments on the credit card. I had never clicked on subscription’ (why would i? Totally worthless). And of course, their customer service does not reply to any chat messages. I am speechless. In my country, this is called ‘stealing’
19 oktober 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you for your feedback, and we sincerely apologize for your experience. We take your concerns seriously and want to assure you that we do not engage in any unauthorized charges. We’re currently implementing software improvements to enhance our service. Please reach out to our customer support team at support@bnesim.com or via the live chat on our app or website, and we will do our utmost to address your concerns. Your satisfaction is our priority, and we’re here to help.
Svar från BNESIM
Thank you, Damla! We’re thrilled to hear that your experience with BNESIM was perfect. If there’s anything more we can do to keep things that way, don’t hesitate to reach out.
Stay connected and enjoy your travels! 🌍
I had no issues with the esim in…
I had no issues with the esim in turkey. Make sure you uncheck auto top up to not be surprised with additional fees.
13 augusti 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you for the review, Daniel! We're thrilled to hear that everything went smoothly with your eSIM in Turkey. Your positive experience means a lot to us!
Très mauvaise expérience
J’ai acheté un forfait pour l’Australie de 10gb, le montant a été débité sur mon compte mais je n’ai jamais reçu le forfait, la page du site c’est fermée après paiement et malgré le chat avec le service client ou l’on m’a promis une réponse au bout de 24h, je n’ai jamais rien reçu ni le plan de 10gb ni la réponse du service client. Aujourd’hui, il ne répondent même plus à mes demandes mais ne m’ont pas remboursé.
5 september 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Alain,
We sincerely apologize for any inconvenience this may have caused. Rest assured, your eSIM purchase was successful. The reason it’s not yet visible in your account is that you’ve scheduled the activation for the 2nd of October. On that date, the eSIM will become available in the app for installation.
If you would prefer to change the activation date, please don’t hesitate to reach out to us at support@bnesim.com, and we’ll be more than happy to assist you.
Thank you,
The BNESIM Team
cheap and easy
Cheap rates under 1 dollar for 1 GB for Europe when you need just text messanges for communication. Easy installation through the app took about 2 minutes. I did have to change 1 setting manually to activate connection. So far so good.
15 september 2024
Omdöme utan inbjudan
Svar från BNESIM
Dear Ivan,
Thank you for your feedback! We're happy to hear that the setup was smooth and the rates met your needs. If you need any further assistance, we’re here to help. Enjoy using our service!
Best regards,
The BNESIM Team
I bought 5GB for Turkey and impressed…
While visiting Turkey, I bought 5GB in UK and I am impressed with the simplicity and quality of the data connection in Antalya.
I assume except the app is a bit overcomplicated (can you offer a basic UX option) everything is good.
Also, I recommend you to buy a bit more data, if you use background downloading or activate data savers on
6 september 2024
Omdöme utan inbjudan
Svar från BNESIM
Thank you for your feedback! We're glad you enjoyed the connection quality in Antalya. We also have an app for eSIMs only that offers a better UX—feel free to download it here: https://bnes.im/esim_app. Appreciate the recommendation!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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