Bloomingdale's Omdömen 

I’ve had problems with Bloomingdale’s website in the past where you reach the end of checkout and your item disappears, but today the problem was so bad it damaged my credit.

Basically at the tail end of the checkout process, they enticed me to apply for a store card to save 20% on top of the sale price. I did and was approved, but when I went to finish checkout, the item was gone after they did a hard pull to my credit.

Customer service offered no compensation (I asked for a future price match on the promised price of sale + credit card discount, which seemed reasonable).

I think the issue is that their inventory system is buggy and shows items that may not be in stock, only checking for certain until the very last step. In this case, that presumed flaw did material damage to my credit.

Because of the experience and harm, I will never shop with them again.

Today I went to the Bloomingdales at the River Side Square Mall in Hackensack NJ with my sister who was visiting from Mass. ( She actually worked at Bloomies back when she was in High school)
We were serviced by the most amazing sweet wonderful knowledgeable human angel whose name is Hala Abdulkarim! Hala was most accommodating and made us feel so welcome and happy to be shopping today! LOVE HER! I am keeping her business card for future shopping because I know she will be most helpful, friendly and knowledgeable.
GIVE HER A RAISE ! It was so nice to leave the store with such a good feeling and wanting to return!

If I could give a zero rating I will definitely do so. Worst customer service ever experienced from bloomingdale whereby I have paid for my purchase and waited for a month and the purchase has not been sent to me. I emailed bloomingdale to enquire on my order and bloomingdale said they could not find my order initially but managed to find my order in borderfree. They agreed to cancel my order and promised a refund within 7 to 10 working days. However, they did not refund me at all and after waiting for more than 10 working days, i emailed them twice to check on my refund. But Bloomingdale has not replied me till now on the status of my refund. Those are my hard earn money! Pls refund me. As a big company like bloomingdale, I do not think that is a good way to cheat a customer! What kind of service do you offer! What's a disappointment! I will never never buy from bloomingdale ever again even though they do have good offers sometimes.

If I could give a zero review I would. My first time purchase is a BIG headache. I get cancelled twice on my order and my experience with costumer service is just horrible. Why Bloomingdale’s do this to their costumer?! Because of us, you Bloomingdale’s still in business. Have a heart!

I had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating.

When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received.

What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded.

This has undoubtedly been the worst customer experience I've ever encountered. The combination of canceled orders, an unreasonably long phone wait, and an apparent lack of follow-through on their part has left me feeling utterly frustrated and dissatisfied.

As a customer, I expect a certain level of service and accountability, especially when dealing with a reputable retailer like Bloomingdale's. Unfortunately, my recent experience has shattered that expectation.

I sincerely hope that Bloomingdale's takes this feedback to heart and works diligently to improve their customer service and order fulfillment processes. In the meantime, I would caution others to exercise caution when considering making purchases through their online platform.

Update: it’s been two weeks and I sent at least 10 notes to Bloomingdale’s customer support. And I try to look up the names of the executives and I have not gotten a single answer as to why they canceled my order three or four times in a row. Completely ridiculous.

HORRIFIC EXPERIENCE. 5 HOURS SPENT HELPING SON BUY $150 GIFTS FROM BRIDAL REGISTRY. REP PLACED ORDER ON MY BEHALF 3 TIMES (REP WAS JOSHUA) - WAS TOLD IT WENT THROUGH. THEN REJECTED EACH TIME. I PLACED 4TH ONE THROUGH REGISTRY DIRECTLY FORGOING DISCOUNT AND SAID IT WENT THROUGH. TEN MINS LATER I SEE IT WAS REJECTED. CREDIT IS STELLAR AND IT REJECTED CARDS FROM 3 DIFFERENT FAMILY MEMBERS. THEN PUT ON HOLD 40 MINS ONLY TO GET PERSON TO SAY IT CANCELLED SINCE I REQUESTED IT. NOT TRUE. BOLD FACED LIE - I WANTED IT! I CERTAINLY DID NOT CANCEL. THEY SENT EMAILS FROM THEIR END PROVING IT WAS THEIR SYSTEMS. NO APOLOGY. NO PURCHASE. ENDED UP BUYING BRIDE AMAZON GIFT CARD. USELESS AND THEY LIE. SAID I WOULD GET $20 LOYALTY BUCKS FOR THE GRIEF AND GOT NOTHING.

Products are good since it's just a department store, but the charges are teetering on illegal. The total at checkout doesn't match the total deducted from the bank - no reason behind this as it's not an international charge/fee. Bloomingdales also cancels many of your orders saying the item is not being restocked. Then why make those items available (even if it does give you a future fulfillment date)? Pretty upsetting when you try to buy limited items only to find that had you purchased from a reputable store, you would have HAD the item. tsk tsk.

I received a used/scratched apple watch band for $145 - you wouldn’t pay $10 for something in that condition, how can it pass Bloomingdale’s QC! When asked to replace it, they denied it saying they can’t credit or replace it because of my history. I have only ever purchased three items from them (all in the last few days) and out of the three items I ordered( including the band), two were used/returned items that I had to ask them to replace. Why are you shipping items that are in this condition! I am waiting for the refunds.

Today I have encountered the worst client experience in a very long time.

I got a new couch delivered and the connectors were not connecting or incorrect. They called the client service line and oh boy do you have work to do with these associates.

Darlene id Nunber 91114581 and LLvaroh 91174856 were incredibly unprofessional. Both have me two different answers to solve my problem. lLvaroh asked me not to be over the top and understand why I am upset.

This is my first run in with Bloomingdale’s furniture and would probably be my last. I have been in the service business for over 2 decades and Learnt that empathy and ownership is everything these associates really gave you a bad reputation today.

Thought you would want to know because I know I do when my clients feel this way.

I got a really good deal on a big order and got a free gift card for it big plus there.

The WORST CUSTOMER SERVICE!!!!!!!!!!! I just spent over an hour on hold, and then they hung up! I am trying to get a credit that is due on my AMEX, and Bloomingdales keeps shorting me the amount due. CAREFULLY, watch you credit balance when you return an item. BLOOMINGDALES does not give you what is DUE BACK!!!!!!!!

I placed 2 large orders last night. They charged me immeditately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that loong to refund my money. I called my bank. They told me that Bloomingdales intentionally hold my payment for a long period of time and the there is nothing they can do. I called Bloomingdales back again multiple times but I received the same answer/ a lie that it is standar practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company.

If I could give zero stars I would. The only reason I’m still using this website is I have loyalist dollars to use up. It’s the worst. Won’t accept my correct address. I hate the pop up face that you have to look at while browsing. I don’t want to have a man looking at me while looking at underwear. Twice now I haven’t been able to order online and while a customer service person is helping me 15 later (yes it takes that long) the item is gone.
Once I use up my dollars, I will never use this website again.
Zero stars.

The new towels we bought from them are so soft and higher quality than any others we’ve used. On sale it was worth paying a little more.

the customer service didn't approve my price match request, i bought a bag for 1,050, i sent them a request with all the required details from level shoes, when i received a reply from my email they said that my request is not eligible since their website now shows aed5 lower than level shoes. very disappointed, my first experience buying from their website

My order was canceled because of some security reasons. I received email that I had to call them to verify some additional information. I called them, verified my info but they still didn't proceed with my order. Although it wasn't my first order on Bloomingdale's, somehow the system decided that this time my order should not pass and the customer support representatives have 0 power over the system. Ridiculous :)))) ok I'll spend my money somewhere else if that's what you want

DO NOT EVER BUY FROM THIS COMPANY. THEY ARE SCAMMERS. I have returned all the items I purchased from them. One of them, returned to their facility May 10 and I STILL have not received a refund. It's June 23 now. I've contacted them 3 times, and every time they are telling me the money will be refunded to my account and it hasn't. Now I'm having to report the charge as fraud to my bank in order to receive my money back. I do not trust these people. They have the worst customer service I've seen. I hope they go out of business.

I ordered an Eileen Fisher top from Bloomingdale's on line. I received an email that it was delivered on 12/24/22. When I opened my front door, nothing was there. There was no packages at all. I forgot all about it with the holidays. When I made a return at my Bloomingdales, I told the woman at the register I did not receive the Eileen Fisher top. She told me she would note it on the computer screen. I kept receiving bills for this top with interest. I kept calling Bloomingdale's and they first told me that I did not tell them soon enough. I did not know there was a specific time frame for a missing package. They keep billing me and I keep calling that I will not pay for anything that I personally did not receive. This has been going on for over six months. I will not be cajoled into paying for something I did not receive. They reported me to a credit bureau for $89.00 plus finance charges. Where is their customer service? Since COVID I buy everything online and never had a problem before.

Good products, but very mediocre customer service… TERRIBLE shipping process. Items always take way too long to arrive. Most often than not you place an on order only to find out days after that the product was out of stock, and was not sent!
Very frustrating when it’s someone’s birthday or Valentine’s Day and you find out instead of receiving your item on time , it has actually been canceled!!! This has happened to my multiple times.
Even if you put a rush order, your items are still not arriving on time.

At Bloomingdale’s home department customer service was outstanding. I was so pleased with the service I received from the department manager(Marjan) and her co-worker (Paul) . They went above and beyond to help us to find the perfect item and I was very impressed with the quality of the product I received. Thanks Marjan❤️