Blacks - Salisbury Omdömen 

464
TrustScore 4.5 av 5

4,7

17 New Canal, SP1 2AA Salisbury, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... Se mer

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Betygsatt 4 av 5 stjärnor

Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!

Företaget har svarat


Företagsinformation

  1. Friluftsaffär
  2. Butik med activewear-kläder
  3. Butik för reseffekter
  4. Försäljare av campingutrustning
  5. Löparbutik
  6. Skobutik

Om Blacks - Salisbury

Skrivet av företaget

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktuppgifter

  • 17 New Canal, SP1 2AA, Salisbury, Storbritannien

  • 01722 447476

4,7

Utmärkt

TrustScore 4.5 av 5

464 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(464)

3 351 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Sarah was amazing

Sarah was amazing, nothing was too much trouble, even though we had her running up and down to the stock room on multiple occasions. We came away with what we needed, and are very happy.

17 januari 2024
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Went looking for a new pair of walking…

Went looking for a new pair of walking shoes. Abi was knowledgeable and really helpful in fetching shoes for me to try on.
Found exactly what I needed.

12 januari 2024
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

James was so helpful and patient while…

James was so helpful and patient while I tried on lots of walking boots until I found the comfortable Brasher boots. He gave excellent advice on fit and how to care for them. Sarah was very pleasant to talk to whilst James was getting more boots.

11 januari 2024
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Very helpful staff

Very helpful staff, particularly Abi. Tried on several pairs of boots with different sizes and had really helpful feedback and advice. Would recommend Blacks and a big thank you to Abi as well.

30 december 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Maisie dealt with us in an efficient…

Maisie dealt with us in an efficient friendly manner and we managed to get a larger size from their stock thanks to her help. Very happy with service

27 december 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Helen was great

Helen was great. Fast service. Will use again next time.

23 december 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

James was exceptionally helpful

James was exceptionally helpful and kind in the Salisbury store today. Cheerful and really went out of his way to help me and the customer before me. 5 star service. Thank you James

14 december 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Buying a backpack for a grandson

Buying a backpack for a grandson. A very good selection.reasonably priced, and a friendly and helpful assistant, Katie.

8 december 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Patient staff

Patient staff, helpful when making returns in what is a tiresome process for partner shops.

3 december 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent customer service

Customer service was excellent at Salisbury branch. I returned a jacket, bought online, to the shop as it was too small. This was completed swiftly and efficiently by friendly staff. My wife needed a fleece to fit a new Berghaus outer jacket. The staff were knowledgeable and proactive, finding a suitable fleece at a good price. Very satisfied.

28 november 2023
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent customer service from Katie

Excellent customer service from Katie. Wanted a waterproof coat and she was very helpful and friendly. Thanks very much!

28 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent customer service from James…

Excellent customer service from James at Blacks in Salisbury advising on a pair of new walking shoes. He had a great understanding of all technical issues around lots of subjects, not just shoes. Got a fantastic pair of Merrells at a good discounted price.

22 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Great service

I had had a rip in a coat which I bought from here about a year ago. Didn't keep the receipt. When I went in for a replacement, not only did they offer a discount as the first coats' seems were badly sewn, but also suggested an emailed receipt do I couldn't lose it this time.
Great service.

26 oktober 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Purchasing waterproof jacket

Purchasing waterproof jacket, James was very helpful with information on jackets and happy to say that a cheaper one suited my needs. James then looked on line and found there was a further online discount which was applied to the already reduced sale price. Ran in the jacket in pouring rain today and very happy with my purchase

15 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

My husband needed new walking boots and…

My husband needed new walking boots and finds shopping for footwear a nightmare. So going into the Salisbury branch we were well looked after by Thomas with great patience and being so helpful my husband found the right pair for him and very happy with his new boots.

11 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Very helpful Assistant - Sarah

11 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

The staff were very friendly

The staff were very friendly, helpful and informative. We were pleased to find there was a sale on the chairs we wanted so bought a coat and 2 fleeces while the price was right. A great shopping experience

8 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Thomas served me in Salisbury

Thomas served me in Salisbury. He was excellent and I was looked after and well advised. KC

11 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Great shopping experience.

The store had a good selection of hiking boots at competitive prices. Staff were very helpful in providing the information I sought. I was given sufficient time to consider my purchase without feeling pressured.

8 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Betygsatt 5 av 5 stjärnor

Great service.…

Swapped a pair of Goretex over-trousers that I had bought from a different Blacks store. Quick, easy, no fuss, no quibble.

8 november 2023
Omdöme utan inbjudan
Logotyp för Blacks - Salisbury

Svar från Blacks - Salisbury

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

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