Excellent customer service, I have emailed and received a quick response which fully answered my question . The product arrived quickly and is excellent quality. It is supplied with clear instructi... Se mer
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Det här tycker kunderna
Lovely product (I bought a room divider) looks just as good as I hoped, and the order was shipped promptly. This company communicate well and have excellent customer service. Recommended!
Företaget har svarat
I have just received my order this morning. The contents and packaging ripped to shreds. Cannot contact anyone by phone to complain to.
Företaget har svarat
This company misleads people into thinking its a UK business. It's located in Poland. Then, thanks to all the Brexit voters, after you've purchased your product you will receive a demand from the cour... Se mer
Företagsinformation
- Dekoration- och inredningsbutik
- Heminredningsbutik
- Innerdörrar
- Butik med konstnärsartiklar
- Affischbutik
- Tapetbutik
Skrivet av företaget
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Kontaktuppgifter
Storbritannien
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3,5
Medel
607 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have just received my order this…
I have just received my order this morning. The contents and packaging ripped to shreds. Cannot contact anyone by phone to complain to.
10 juni 2026
Omdöme utan inbjudan
Svar från Bimago
Hello, We are very sorry you received a damaged product. Customer's satisfaction means a lot to us. Can you please send us photos of the damaged item and the box it came in via e-mail? We will then be able to consult the case with our Quality Control Department, process your complaint and offer proper solutions. We will be waiting for an e-mail from you. Best regards
Lovely product
Lovely product (I bought a room divider) looks just as good as I hoped, and the order was shipped promptly.
This company communicate well and have excellent customer service.
Recommended!
20 maj 2026
Omdöme utan inbjudan
Svar från Bimago
Thank you so much for the lovely review! We're thrilled that you love the room divider and happy to hear you had a great experience with our team. Thanks for recommending us!
Excellent
Excellent customer service, I have emailed and received a quick response which fully answered my question
. The product arrived quickly and is excellent quality. It is supplied with clear instructions. I had no problems putting it up by myself.
I am already looking at other designs from this company to use in other rooms in my home.
2 juni 2026
Omdöme utan inbjudan
Photo wall
I ordered photo wallpaper to make a photo wall for the whole family.
I sent the exact size I wanted.
It came in one roll that had cut marks where to cut it.
It made three strips that was numbered in order.
Very impressed with this Web site as it was just what I wanted.
Delivery was quite quick seeing as it came from abroad.
Very happy withmy purchase.
29 april 2026
Omdöme utan inbjudan
Svar från Bimago
Thank you for your wonderful review! We’re delighted to hear that the photo wallpaper met your expectations and worked perfectly for your family photo wall. It’s great to know you were satisfied with the quality, preparation, and delivery time. We truly appreciate your trust and hope to welcome you again!
We ordered it on line they were very…
We ordered it on line they were very helpful measured the wall murial it came already cut to size numbered just pasted the wall and it’s up very pleased came from Poland which was just as quick as ordering on line here would like to thank them and would definitely order from them again recommend definitively thanks
5 maj 2026
Omdöme utan inbjudan
Svar från Bimago
Thank you so much for your kind words! We’re very happy to hear that the mural was easy to install and that you were satisfied with both our service and delivery time. Your recommendation means a lot to us. We truly appreciate your trust and look forward to welcoming you again!
NOT A UK COMPANY - POOR QUALITY PRINT
This company misleads people into thinking its a UK business. It's located in Poland. Then, thanks to all the Brexit voters, after you've purchased your product you will receive a demand from the courier (eg FedEx) for 25% of the cost of your purchase. As though this isn't bad enough, the print on the murals I ordered was SO low-resolution it looked as though it had been crayoned by a child using a colour palette that didn't come close to resembling what I ordered. Overall this was a very expensive mistake!
13 april 2026
Omdöme utan inbjudan
Very impressed!
Ordered two 5 panel screens from the uk, I got exactly what I was expecting, high quality print, great price, no issue with delivery, would highly recommend
24 mars 2026
Omdöme utan inbjudan
Svar från Bimago
Thank you for your review. We're glad to hear that you’re satisfied with our room dividers. Thank you for choosing Bimago.
Nice product but packing and shipping needs improvement
I think what they do is very nice but they need to improve their packaging and shipping, as my divider got so damaged during transit I had to ask for a refund. I'm giving them a good score because their customer service team was very good at responding quickly and sorting out the process for me without hassle.
15 december 2025
Omdöme utan inbjudan
Svar från Bimago
Thank you so much for your kind words and for sharing your experience. We’re really sorry to hear that your divider arrived damaged — that’s definitely not the experience we want for our customers. Your feedback about packaging and shipping is very valuable, and we’re already looking into ways to improve it.
At the same time, we truly appreciate your understanding and your recognition of our customer service team. It means a lot to us that we were able to resolve the issue quickly and smoothly for you.
Thank you again for your support — it helps us get better!
Bimago room dividers
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need a break from my fabulous self, they can now look at fabulous art.
Had absolutely no issue with delivery whatsoever and the item arrived with no damage to packaging by fed ex.
Thank you Bimago.
6 mars 2026
Omdöme utan inbjudan
Svar från Bimago
Thank you for your review. We're glad to hear that you’re satisfied with the print and the quality of the room divider, and that everything arrived safely. Thank you for choosing Bimago.
BEWARE
BEWARE! Huge import duties for delivery in the UK from a .CO.UK website as the products are made and shipped from Europe. Not clear on ordering but hidden in the small print in the help section to cover their back, very misleading! I would not recommend!
23 februari 2026
Omdöme utan inbjudan
Svar från Bimago
Dear Customer,
Thank you for your feedback. Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.
We’re truly sorry that the customs charges affected your overall experience with us.
Kind regards.
Run away from this company/website
Run away from this company/website, it misleads you into thinking it’s a genuine UK online shop but they are based in Poland, quality of print isn’t good and you end up with a substantial extra charges for postage which is around 30% extra of your initial cost.
Will never buy here again
On top of this, they ‘challenge’ any bad reviews on Trustpilot which then has to go to review, which is fair enough, but it wouldn’t be genuine customers’ reviews if only good reviews were allowed….🤷♀️
I believe my review is fair based on my own experience and it is allowed to stay.
My suggestion for future is to be transparent on extra charges (which they’re not, the bill from Fedeex/UPS comes a week after delivery and it’s nothing you can do about it) plus improve quality and customer service instead of going against unhappy customers….👍
23 februari 2026
Omdöme utan inbjudan
Svar från Bimago
Dear Customer,
Thank you for taking the time to leave such a detailed review.
First of all, we would like to clarify that we are not pretending to be a UK online store. Information about our company’s location and production in Poland is clearly visible in many places on our website and is actually something we are proud of, as the quality of Polish products is appreciated by a wide range of customers around the world.
The issue of customs charges arose as a result of Brexit and is unfortunately beyond our control. These import fees were introduced by the UK government for all deliveries from the EU to Great Britain. To avoid misunderstandings, we inform our customers whenever there is a possibility of additional customs charges.
We do not wish to question your opinion — every review is valuable to us and helps us improve our level of service. However, we also need to protect our reputation and clarify information that could potentially mislead other customers.
We are not fighting against dissatisfied customers. On the contrary, we are always willing and open to offering support and working together to find a suitable solution.
Kind regards
I purchased a world map canvas…
I purchased a world map canvas displaying countries as their flags, and it looks stunning. However, my 10-year-old son, for whom the artwork was intended, pointed out that some flags are misplaced. Additionally, the piece is divided into three sections, with one noticeably smaller than the other two.
20 januari 2026
Omdöme utan inbjudan
Svar från Bimago
Thank you very much for your feedback and for sharing your impressions. I’m glad to hear that you find the world map visually stunning.
I appreciate you bringing the misplaced flags to my attention, as well as your comment regarding the proportions of the three panels. Your observations are valuable and will help me review the design more carefully.
Please accept my apologies for any confusion or disappointment this may have caused, especially as the artwork was intended for your son. I take such remarks seriously and will look into this matter.
So I've just received 2 canvas from…
So I've just received 2 canvas from this company and they are terrible, they look nothing like the ones om the website, they,are that bad í wont even be putting them up despite oaying over £200.
The quality,and volours are terrible. Not even close
20 januari 2026
Omdöme utan inbjudan
Svar från Bimago
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that you are not satisfied with the canvases you received. We would like to inform you that in the event of dissatisfaction with the ordered items, you are entitled to withdraw from the contract or submit a complaint.
Please contact us directly so we can look into your case and ensure we find a solution that will be satisfactory for you.
Kind regards
Beautiful room divider exactly as…
Beautiful room divider exactly as pictured and I love it!
17 december 2025
Omdöme utan inbjudan
Svar från Bimago
Thank you very much for your kind feedback! We’re delighted to hear that you love the room divider and that it looks exactly as pictured. Enjoy it, and we hope to welcome you back again soon!
Got a canvas of the world map with the…
Got a canvas of the world map with the countries done as the flags, looks beautiful only my 10year old son who the canvas was for noticed that some flags were in the wrong places plus the canvas was done as 3 pieces and one of the canvases was smaller than the other 2 which is very noticeable
14 december 2025
Omdöme utan inbjudan
Svar från Bimago
Dear Customer,
thank you for sharing your feedback. We are pleased to hear that you liked the overall concept and appearance of the map. At the same time, we sincerely apologize for the incorrect placement of some flags and the size difference between the panels, this does not meet our quality standards. Your feedback is highly valuable and helps us improve our products. To allow us to quickly locate your order in our system and offer the best possible solution, we kindly ask you to provide your order number.
Good delivery
Good delivery . Wallpaper was as advertised. Just hanged the wallpaper and looks good
13 november 2025
Omdöme utan inbjudan
Svar från Bimago
Thank you so much for your feedback. We're glad the delivery went smoothly and that the wallpaper meets your expectations. It's great to hear it looks good on your wall.
I have had a terrible experience with this company
I have had a terrible experience with this seller. My order was split into two separate shipments without any notice and the full value of the goods was declared on just one box. This resulted in all of the import tax being charged up front — £55.35 — covering the entire order. The second item has still not been delivered and is currently stuck with UPS, yet the seller is insisting I pay import fees again.
When I contacted the seller to explain that I had already paid the full import tax and that the mistake was on their side, I was met with unhelpful and dismissive responses. They refused to take responsibility for the shipping error or assist in contacting UPS, and they have not offered a proper refund or resolution. Their lack of customer service has been incredibly disappointing.
I would strongly advise others to avoid purchasing from this seller. I am now having to go through my bank to dispute the charge and recover my money due to their poor handling of the situation.
11 november 2025
Omdöme utan inbjudan
Svar från Bimago
Hi,
Thank you for sharing your feedback. We’re truly sorry for the frustration this situation has caused. We’d like to clarify how UK import tax works post-Brexit and why these charges occurred.
Since the UK left the EU, all goods entering the UK from the EU are treated as imports from a third country. This means:
Customs declarations are required for every parcel, and import VAT (currently 20%) plus any applicable customs duties are calculated based on the declared value of each shipment.
Couriers such as UPS act as customs brokers and pay these charges upfront to HMRC, then invoice the recipient. They also apply handling or disbursement fees for this service.
If an order is split into multiple parcels, each parcel is treated as a separate import, even if they belong to the same order. HMRC calculates charges per consignment, not per original order.
The import VAT is based on the value declared on the customs invoice for each parcel. If the full order value was declared on one parcel, that parcel will attract the full VAT and duty. The second parcel will still require clearance and may incur additional fees, even if VAT was already paid on the first parcel. This is because the courier must process each shipment individually under UK customs law.
Unfortunately, these rules are set by HMRC and apply to all imports since Brexit. Sellers and couriers cannot override them. To avoid duplicate charges, the best practice is to ensure the value is correctly split across parcels and that the Incoterms (e.g., DDP – Delivered Duty Paid) are agreed upfront.
We understand this is complex and can feel unfair. If you believe the charges were incorrectly applied, you can request a formal review from UPS or HMRC. We’re happy to assist with documentation if needed.
Very best regards,
Your Bimago Team
Look out for customs charges if you order outside the EU…
This week we received a lovely mural from Bimago.
The sting in this order is the customs charges with GB being outside of the EU.
Whilst being warned charges may apply- there is no ‘may’ - they are and FedEx charged 24% of the cost of the Mural and had I have known I wouldn’t have purchased from Poland
1 november 2025
Omdöme utan inbjudan
Svar från Bimago
Dear Customer,
Thank you for your feedback. Unfortunately, customs fees are charged by the customs authorities in the destination country, and we have no influence over their calculation.
We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.
We’re truly sorry that the customs charges affected your overall experience with us, especially since we’re pleased to hear you liked the mural itself.
Kind regards
Svar från Bimago
Dear Customer,
We are truly sorry for the situation you have experienced. Your case has been registered, and on the same day we requested photos of the product and its packaging, as we understood that no damage report was filed. These photos are necessary for us to start the claim procedure with the carrier.
We kindly ask you to send the requested photos — we have reached out again today regarding this matter. We are committed to resolving your case as quickly as possible and ensuring appropriate compensation.
Kind regards,
Scam!!!
Company are scammers who do not respond to emails upon issues with the order. Item arrived blurry damaged and also with an excess £45 ups payment which the company guaranteed me orders below £135 will not come with an excess fee. Stay away from this company. They even responded to another email address after ignoring my request for weeks through the email I placed the order. Very disturbing scamming service
17 oktober 2025
Omdöme utan inbjudan
Svar från Bimago
Dear Customer,
We are truly sorry for the situation you have experienced. Your case has been registered, and on the same day we requested photos of the product and its packaging, as we understood that no damage report was filed. These photos are necessary for us to start the claim procedure with the carrier.
We kindly ask you to send the requested photos — we have reached out again today regarding this matter. We are committed to resolving your case as quickly as possible and ensuring appropriate compensation.
Kind regards
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