Bikesure Omdömen 25 241

Great experience as usual very happy with your service and your friendly helpfull staff

I set up a bike policy yesterday via compare the market. After taking my payment I then had to fill out an online validation form and give all sorts of strange details that are supposed to be for anti money laundering. Overnight I received two emails, one to tell me that I had to complete more validation checks and one with a policy document saying they would contact me. In the morning while at work I received a message threatening that if I didn’t contact them immediately my policy could be cancelled. While at work I was unable to call but started an online chat, the agent refused to tell me what the issues were and said I had to call them. During the day and looking through other people’s reviews it appears this is a common tactic to try and extort more money from you. I decided there and then I did not want to be covered by a company using such underhand tactics regardless of the reason. I’ve never previously had any issues or claims with any insurance policy and never been sent such rude correspondence. Upon cancelling and giving this as my reason, they charged me £30.27 from a policy which only cost £130 for LESS THAN 24 hours!! I will be making a formal complaint to the relevant ombudsman as well as compare the market who directed me to them. I would highly recommend avoiding any related ADRIAN FLUX company like the plague. The small print says they can charge whatever they like even during the 14 day cooling off period.

Excellent communications And thanks for your help

Elton the customer service advisor was an absolute legend! And Aaron from the quotes department was a delight to deal with so hard off to bikesure for having them I'd definitely recommend bikesure 👍🏼

Easy to explain what I wanted and a very good price

Service was good, but my insurance went down by nearly £200 this year, never had this before so this was a surprise.

the great thing about renewing was i did not have to do anything

Although I wasn't able to get as cheaper motorbike insurance as I'd have liked,due to my circumstances, the Bikesure representative ( Brian )did his upmost to find the best deal. He was extremely helpful & friendly throughout.

Both quotes for my two bikes where cheaper than the year previous which is a rare event nowerdays.

Great customer services personnel, however the website, and app is terrible. Uploading previous NCD documents is a nightmare, and took a week to resolve.
Not a great start for insurance.

The whole service is good, the end result was what I wanted but comminication isnt 100% even though the ability is there.
My request had been facilitated but no one told me

I didnt have a clue but the man that helped me it was so easy and a pleasant to be on the phone to them easy to talk to I got my bike insurance with these and I will definitely keep using then and recommend them

REBECCA at bikesure was great made it so easy for me to get a quote and im now insured.
Thank you

Found the Advisor very helpful and helpful explained all my needs and requirements in plain English and gave me the policy I required ,with only the addons necessary with a very competitive rate

Staff are amazing everytime I called very polite and well mannered go above and beyond to help and are so knowledgeable as always a pleasure to call for any changes or even a quote and price is always best I can find. The staff are helpful with getting best cover suited to you.
Thanks

Very informative and helpful and saved me £100

A very helpful advisor nothing was too much bother for her she answered all my questions with professionalism

Trying to accept policy terms is almost impossible, had to register, wait for code which was slow, constant threats policy will be cancelled if not agreed within 24 hours, despite having paid premium in full!!!!

Had no problem reinsuring my bike great am very satisfied