Big Motoring World - Cannock Omdömen 

Went to collect my car told the receptionist what I was here for and she said just go right the way down to the bottom,so when I got to the end I stood around waiting after a while I asked one of the guys what to do he said the finance guys will be able to see you next minute my phone pings asking me to pay the amount due but I’ve already paid so when the young lady came over to me. I told her I’d already paid she says okay I’ll go and sort it out then while awaiting I had another text asking me for half of the amount of what was due, so that was sorted and I went in and the guy sorted out the tax road tax for me he was okay told me if I went to the front they were in the car around went up to the front came up and he said oh they’re having to wash your car can you wait around for another 10 or 15 minutes? 35 minutes later? He turned up in the car. I didn’t check the car till I got home no space save and no Jack what a load of crap.

I had an appointment with Big Motoring World to part exchange my Audi A3 S line (Cat N) for a Lexus ES 300h. When I arrived, the staff were polite, the showroom was clean, and the waiting area was comfortable. They even offered drinks, which was appreciated.

However, the main issue was that the car I came to view was not available at the location, despite me having an appointment. This should have been clearly communicated beforehand or arranged properly.
More importantly, I was offered £6,000 for my Audi, which is significantly below its market value, even considering it is Cat N. This made the whole visit feel like a waste of time.

Overall, while the customer service and environment were good, the lack of preparation and unrealistic valuation were disappointing.

Sales person was only interested in selling me a 36 month warranty package for £1950. I was Never offered the free 3 month option nor the 12 or 24 month and more importantly that the car Still had 5 months manufacture warranty. It was a hard sell for over 40 minutes, I have complained to the branch( Cannock) and head office. And have informed them that I will not be paying for this warranty cos I’ve got 14 days to cancel. The salesman knew nothing about the mode DV on the car, and after he said any questions he had no answers but would get back to me, however the car was good and am still buying the car, but not anything else, just letting you know my experience wit this company other sales person could be different, just be warned.

I recently had the pleasure of dealing with Charlotte Meekcoms regarding my fault claims, and I couldn’t be happier with the service I received. Charlotte was extremely helpful, polite, and efficient throughout the entire process.

From reporting the fault to having it repaired and receiving the reimbursement, everything was made simple and completely hassle-free. Charlotte communicated clearly at every stage, and the claim was handled quickly and professionally.

I truly appreciate the smooth and stress-free experience, and I would highly recommend both Charlotte and Big Motoring World for their excellent customer service.

I reserved a car, arranged pick up time and was told I would receive a link for holding deposit.

Link never came, despite chasing and being told it’s fine.

Car then increased by £800 with no warning on day of collection

I paid for insurance an travelled nearly 2 hours

Terrible communication

Timely,respect and professionalism

After searching online to part exchange my car I didn’t really know what I was looking at, I had a idea but didn’t know much about cars, thankfully I had the pleasure of dealing with Gagandeep.

I told him the budget I had to work with and rather than being pushy trying to get a sale, he went through a bunch of cars with me, viewed the them all and a test drive too, he was very easy to talk too, made it a very pleasant visit and also got me a very good deal!

When I do revisit in future or advise others to go I will mention to ask to see Gagandeep , he makes the overall experience worth it.

Also a mention to anness (from the finance department) and Lewis in the handover department ,both made the final processing bits very easy and straight forward, ensuring they went through everyone again before signing to ensure I was happy

Experience was made great by the staff especially Lillie and Lewis in the handover department and George in valeting who all looked after me and made the experience a very pleasant one.

I tried to call the garage appointment, but the number was always busy. And then I requested to book the appointment of the garage via email. However, it is for after-sales service in the end. I also contacted the warrant via the Apps but it is no feedback.

Hania from reception was an absolute delight to meet, was immediately welcomed with a smile and offer of drinks. Was pleasantly chatty and made me feel very welcome, I’m not a social person but I found Hania put me at ease and showed me to a seat for rest after our long travel. Continued throughout the visit to make sure we had drinks and was comfortable. If my business was local, I would poach this lady. Hanias greeting ability and positive vibe was outstanding, after a long journey she was nothing but a pleasure to welcome me in. It’s nice to just be greeted by someone who is genuinely happy and smiley. Thank you Hania and we look foward to seeing you for our second car later in the year.

Sales rep Denam made life very easy and is a credit to Big motoring world, Cannock. Made everything clear and was very helpful in all aspects, even showing the features and showing me everything in person.

I had a bit of a mixed experience at Big Motoring World, so I’m landing on a solid three stars.
The Positives:
Excellent Value: The car I purchased was a fantastic deal—I saw significant savings compared to other alternatives I was looking at.
Great Staff: I was looked after by Jake and Brooke, both of whom were great to deal with.
No Pressure: I really appreciated that there was no aggressive attempt to upsell additional warranties or insurances, which made the process much more relaxed.
Atmosphere: They offer good coffee to customers while you wait, and as an extra bonus, the site is very dog-friendly, which was a huge plus for me.
The Downsides:
Trade-in Valuation: Despite the team agreeing that my car was in great condition, their final offer came in at a little over half of the online valuation I had received.
The Wait: There was a lot of waiting around during the process, which dragged things out.
Collection Experience: While the initial viewing was great, the collection felt very impersonal—the complete opposite of the service I received at the start.
Overall, if you’re looking for a well-priced car and great service during the viewing, I’d recommend them—just be prepared for some potential discrepancy on your trade-in and a less "personal" finish to the journey.

We purchased a car through big motoring world over a year ago and took out the 36 month extended warranty.

We have got an electric car and have been unable to charge it as the charging point cover on the car has broken.

We have been trying for 3 days to contact Big Motoring world to find out whether the warranty covers this and been on hold on the phone for probably around 5 hours in total across the 3 days; each time we reach the ‘front of the queue’ we are cut off.

We have also submitted a claim through the app which apparently takes 2 working days to review, again to no avail. We are unable to use the car as we have no charge.This is terrible customer service - would not recommend taking out the warranty - or in fact buying a car through them (which we also had a number of issues with)

My experience was very good a variety of different cars and models available to browse and all the staff where friendly and helpful one person in particular named Dennom who dealt with me from start to finish very polite very helpful in every way he told me all the products available and some I had it was a pleasure to deal with you and the place 10 out of 10

The site was easy to find.
All the staff I dealt with were great.
I knew which car I wanted but the choice and quality I saw was exceptional.
Everyone certainly knew what they were doing.
The process was smooth.
I would buy there again,
Fergus.

Cowboy setup

The sales agent at big motoring world Mis-sold me warranty in multiple ways. Saying my manufacturer warranty would be void because it hadn’t been serviced at Audi -even after this being questioned multiple times-, selling me a 3 year warranty and telling me that the 3rd year would be transferred onto my next vehicle if I didn’t need it (which the customer service team advised today is not correct) and also putting my deposit down incorrectly on the finance agreement sent to their finance team even though I have the signed copy of what I actually put down?!? They have breached the trading standards in multiple ways.
I am 2 weeks into buying my car and I have spent every single day on the phone to a customer service agent or going back and forth via email with an agent because of the original sales agent. I am not impressed with the service whatsoever and can only apologise to the customer service agents that have dealt with my complaints that have not been due to their direct actions but one of their colleagues.

Poppy and Olivia at big assistance have been so helpful with resolving my after sales issues. Can’t fault either of them for there transparency and honesty

The young lady I spoke was extremely helpful and courteous and a total credit to your company!

10/10 experience, went in found the car I’ve wanted for months, amazing price, sorting everything was so simple, Jaden was amazing always checking in and made everything simple and so I could understand, so so happy with my experience and my purchase for a first car!