Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.
Plats
Byt platsBig Motoring World, A5 Watling Street, WS11 1SL Cannock, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company treats its customers with complete contempt! Its pointless booking an appointment time as the reps who you sit down with have no prior knowledge of why you're there, they even book yo... Se mer
Företaget har svarat
We were served by Jas who was just amazing,he made sure we got the best car for our money. He was very patient with all our enquiries as it was our first purchase of an EV. The part of the warranty wa... Se mer
Företaget har svarat
Found the car I wanted , had a test drive , paid a deposit and went to collect 3 days later . There was a lot of confusion over the valuation, balance and RAC warranty to the point where I nearly ask... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Kontaktuppgifter
Big Motoring World, A5 Watling Street, WS11 1SL, Cannock, Storbritannien
3,3
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jamal who looked after us throughout…
Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.
22 augusti 2026
Omdöme utan inbjudan
Absolute disgrace of a motor sales…
Absolute disgrace of a motor sales showroom. They wanted name. Email address and phone number before you could even go to look at the cars. There was no way I was going to do that and get phone calls after I had been there, so we were refused entry. Receptionist was rude. I have bought cars from Mercedes and Land Rover and have never had to do this.
22 augusti 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Found the car I wanted
Found the car I wanted , had a test drive , paid a deposit and went to collect 3 days later . There was a lot of confusion over the valuation, balance and RAC warranty to the point where I nearly asked for my deposit back as I felt under so much pressure , but the manager eventually offered a deal I was happy with. I did have to ask several times for a puncture repair kit as it was missing , there were no mats either .Faiaz in handover was very friendly and helpful, and apologised because it took so long to get the sale sorted , not that it was in any way his fault . He very efficiently sorted paperwork and taxed my car . It had 8 months MOT left on it but not serviced which I hadn’t realised till I arrived home . I queried it and was told that the 200 point check they do takes the place of a service , I checked with Nissan and have booked a service with them because of the manufacturer warranty , just something to be aware of
20 augusti 2026
Svar från Big Motoring World - Cannock
Hi Lesley,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that you found the car you wanted and that Faiaz was friendly, helpful and efficient during the handover, particularly in getting the paperwork completed and the vehicle taxed for you.
That said, we’re sorry to hear about the confusion surrounding the valuation, balance and RAC warranty, and that you felt under pressure during the process. We also apologise that you had to ask several times for the puncture repair kit and that the vehicle was supplied without mats.
We appreciate your comments regarding the servicing of the vehicle and understand why this was something you wanted clarification on, particularly in relation to the manufacturer’s warranty. We’re sorry if this was not made clear to you at the point of purchase.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams so that we can review the areas you have highlighted and improve the customer experience going forward.
We hope you continue to enjoy your new vehicle, and thank you again for your feedback.
Kindest Regards,
Big Motoring World
Very professional and friendly staff
Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait ) But a very good experience.
19 augusti 2026
Svar från Big Motoring World - Cannock
Hi Christine,
Thank you for your review!
We're delighted to hear that you found our staff professional, friendly, and helpful. We sincerely apologize for the unexpected wait time you experienced during the document changeover process. We appreciate your understanding and are glad you still had a very good experience overall.
Kindest Regards,
Big Motoring World
Terrible
Terrible. Booked a test drive over a week ago. Drove over an hour for this to be told the car wasn’t even there. What a waste of time
18 augusti 2026
Omdöme utan inbjudan
Good service
We were served by Jas who was just amazing,he made sure we got the best car for our money. He was very patient with all our enquiries as it was our first purchase of an EV. The part of the warranty was quite overwhelming but we ended up getting a good deal thanks to Jas and his manager.
14 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Gift,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Great experience
Yesterday was absolutely brilliant. So easy to park up and get around the place.
All staff was very friendly and approachable.
We would like to thank Imogen for her help. She made Yesterday so easy and we cant believe we drove away the same day.
We will definitely be telling friends and family to use this place.
Thanks for the drinks and thanks again.
15 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Greg,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to the team at Cannock!
Kindest Regards,
Big Motoring World
We were sold a car with a fault
We were sold a car which we did not initially see had a chip on the windscreen. We were assured that if there was anything wrong then the after sales team would sort it out ....no problem....
How wrong !! They lie! Because we didn't spot it, even though it was clearly there on purchase, it is now our problem. Didn't want to know about it saying it was cosmetic.
My other daughter needs a car of similar price so all I can say is their loss ...shall not be getting it from here.
Other buyers ...beware.
13 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Stephanie,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the windscreen chip.
We appreciate that you were disappointed after being advised that any issues with the vehicle would be dealt with by our After Sales Team, only to feel that your concern was not subsequently addressed. We are also sorry that you felt the matter was dismissed as cosmetic and that you were left feeling that the responsibility had been passed back to you.
We take feedback regarding the condition of vehicles at the point of sale and the support provided afterwards seriously. We will ensure your comments are shared with the relevant teams so that the circumstances surrounding your concern and the communication you received can be reviewed.
We are disappointed that this experience has affected your confidence in choosing Big Motoring World for your daughter's future vehicle purchase. We appreciate you bringing your concerns to our attention and are sorry that we did not meet your expectations on this occasion.
Kindest Regards,
Big Motoring World
Worst experience in a car sales environment
The sales staff were rude one used the F word in front of me and my wife I spent 3 1/2 hours on day 1 mostly waiting day 2 I spent 2 1/2 hours the wrong car was presented to me at handover I would have left on day 1 if I didn't really love the car.
11 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Mark,
We are truly sorry to hear about your extremely disappointing experience. The behavior of our sales staff and the issues you encountered during your visit are completely unacceptable and fall far below our standards.
We understand your frustration with the long waiting times and the error with the car presented at handover. We will be reviewing this internally to ensure such incidents are not repeated.
Kindest Regards,
Big Motoring World
READ ANY CONTRACTS CAREFULLY BEFORE YOU…
READ ANY CONTRACTS CAREFULLY BEFORE YOU SIGN!!!
Big Motoring World decided to move across the cash I paid for the car onto the finance I’d agreed for the extended warranty, effectively making the car I’d paid for in cash, a hire purchase for three years. They tried to rush me through the contract signing but I refused and only then spotted what they’d done. It took 2 hours of me refusing to move until it was sorted, and considerable discussion and argument with the manager before they agreed to change it to what I had expected. A very disappointing and concerning experience.
I was promised a full EV charge on the vehicle before I left, which had not been done. The supposed full valet resulted in crushed leaves and debris in the footwell. The collection of the car and signing of the paperwork took 4 hours in total. There were lots of other people sitting around waiting for lengthy periods of time too.
10 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Jo,
Thank you for taking the time to share your experience. We’re sorry to hear that your collection did not meet the standard we aim to provide.
We appreciate how frustrating it must have been to experience delays and uncertainty around the paperwork, particularly when you expected the vehicle purchase and extended warranty finance to be structured differently. We’re pleased that the matter was ultimately resolved before you left, although we recognise that it should not have required such a lengthy discussion.
We’re also disappointed to hear that the vehicle was not presented in the condition you expected, including the level of charge and standard of valet. These are important parts of the collection experience, and your comments have been shared with the relevant teams for review.
We’re sorry too that the overall process took four hours. We understand how frustrating it is to spend that length of time waiting, and we’re continually looking at ways to make the collection and handover process more efficient.
We appreciate your feedback and the opportunity to review what happened. We hope that, despite the difficulties you experienced on the day, you’re now enjoying your vehicle.
Kindest Regards,
Big Motoring World
Everthing went wrong with these idiots…
Everthing went wrong with these idiots spesially cannock do not go to this place if you want a car waste off space bought audi a3 sport back for 19 grand only 4 years old 26ooo on clock lasted 5 weeks went into limp mode nd72jxfmutiple warning lights on its own up reving it self to red line been in the rac reccomened garage 5 weeks still trying to blame us for fault we only done 600 moles in it since we had it not authorising any repairs as yet there warranty they gave us with rac keep asking for part numbers which they can get from audi themselfs still not given me curttesy car which is in the warranty so got keep paying for taxi try to avoid thais company in canock and avoid rac warranty assurant both waste off time claim as been put forward to court i rather get setteled befor court they keep coming with other exuses we drove it 600 miles in 5 weeks faulty battery faulty megaronic unit plus tcm msy be hybrid battery and they said cars been checked and passef so why all these faults in 5 weeks stay away from tbis place they getting faults deleted and selling them off
14 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Unkar,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you have experienced with your Audi A3 and the frustration this situation has caused.
We understand how concerning it must be to experience multiple warning lights and serious running issues only a few weeks after purchasing the vehicle, particularly after covering only around 600 miles. We also appreciate how difficult the situation must be when the vehicle remains with a garage and you are having to rely on taxis while continuing to meet your financial commitments.
We are sorry to hear that you feel you have been passed between ourselves, the warranty provider and the repairer without a satisfactory outcome or the support you expected. We also understand your frustration regarding the requests for further information and the length of time you have been waiting for a decision regarding the repairs and a courtesy vehicle.
We take concerns about vehicle preparation, warranty handling and after-sales support seriously. We are also sorry that your experience has left you with such a negative impression of our Cannock site and our service generally.
Please accept our sincere apologies for the inconvenience, expense and frustration you have experienced. We regret that your experience has fallen so far short of the standard of customer care you should have received.
Kindest Regards,
Big Motoring World
Eze was very patient through whole…
Eze was very patient through whole process as having had medical issues losing partial sight in one eye that resulted in numerous difficulties in application process he managed to find ways too complete a smooth purchase of my new vehicle
13 augusti 2026
Svar från Big Motoring World - Cannock
Hi Stecen,
Thank you for your amazing 5-star review!
We are so pleased to hear that we were able to assist you smoothly with your new vehicle purchase despite the difficulties you faced. We will pass on your feedback.
Kindest Regards,
Big Motoring World
Yuvraj our sale advisor was very…
Yuvraj our sale advisor was very pleasant & welcoming even got me a fuel to get back home with the purchase of my car thank you soo much
6 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Saman,
Thank you for your wonderful 5-star review!
I am so glad to hear that our sales advisor provided such pleasant and welcoming service. I will be sure to pass on your kind feedback.
Kindest Regards,
Big Motoring World
Eze big motoring world
Amazing Experience at Big Motoring World
I recently had an amazing experience buying my car from Big Motoring World, and I honestly couldn’t be happier with the whole process.
From the moment I arrived, I felt welcomed and well looked after. The entire experience was smooth, professional, and stress-free, which made such a big difference when making such an important purchase.
I would especially like to thank my sales consultant, Eze, for his outstanding service. Eze was incredibly polite, friendly, patient, and helpful throughout the entire process. He took the time to listen to what I was looking for and made sure I understood everything clearly without ever making me feel pressured.
What really stood out to me was Eze’s knowledge and professionalism. He clearly knows his cars and was able to answer all of my questions confidently and honestly. Whenever I needed clarification or advice, he was more than happy to help, and his approach made me feel that I was in safe hands.
Buying a car can sometimes be stressful, but Eze made the experience enjoyable from start to finish. His excellent customer service, positive attitude, and genuine willingness to help really made him stand out.
I’m absolutely delighted with my new car and very grateful to Eze and the team at Big Motoring World for making the whole experience such a positive one.
I would highly recommend Big Motoring World to anyone looking to buy a car, and I would especially recommend asking for Eze. He is a credit to the company and deserves recognition for the fantastic service he provides.
Thank you, Eze, for making my car-buying experience such a great one! ⭐⭐⭐⭐⭐
My coffee and milkshake was 10/10
13 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Customer Miss While,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you had such a positive experience with Big Motoring World and that Eze went above and beyond to make your car-buying journey smooth, enjoyable and stress-free.
We’ll be sure to share your kind words with Eze. It’s great to hear that his knowledge, patience and friendly approach made such a difference to your experience. He really is a credit to the team.
We’re also pleased to hear that you enjoyed the coffee and milkshake, a 10/10 is certainly a great result!
Congratulations on your new car, and thank you for choosing Big Motoring World. We hope you enjoy every mile.
Kindest Regards,
Big Motoring World
I would like to thank Craig for helping…
I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.
12 augusti 2026
Svar från Big Motoring World - Cannock
Hi Derek,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Craig and the team at Cannock!
Kindest Regards,
Big Motoring World
Dreadful
Dreadful staff don’t know what they are doing, don’t keep you informed have me a car with no petrol and took me to go to petrol station to fill up. Whilst I was there a colleague of there’s who had just sold a car was filling up a car for a customer and paying for it. On two separate occasions yesterday we were hanging around waiting for someone and nobody kept us informed. I could go on I am really upset and not happy at all. I feel like cancelling my agreement
11 augusti 2026
Svar från Big Motoring World - Cannock
Hi Louise,
We are truly sorry to read this, and that we have been unable to provide you with the excellent customer service that we aim to deliver. As a business, we would never want anyone to feel this way. As we are sure you can appreciate, it is certainly not our intention to cause you any upset, and we sincerely regret that your experience has left you with this disappointment.
I can see that you have reached out to our Customer Care Team, who will respond to your email shortly.
However, rest assured that your comments will be forwarded to the relevant teams so that they are aware of your feedback and improvements to our services and communication can be implemented.
Kindest Regards,
Big Motoring World
This company treats its customers with…
This company treats its customers with complete contempt!
Its pointless booking an appointment time as the reps who you sit down with have no prior knowledge of why you're there, they even book you appointments for a time 30 minutes before they open, meaning they expect you to sit around wasting your time.
The trade in values they offer are insulting. The car we took has since been traded in as part exchange at another outlet for a car at nearly 4k more than these jokers offered.
Its no wonder this outlet has changed hands so many times over the years.
Stay clear unless you enjoy having your pants taken down and paying for the privilege.
9 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Eden,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience fell so far short of the standard we aim to provide.
We understand your frustration regarding the appointment arrangements and the trade-in valuation, particularly if you felt your time was wasted and the valuation did not reflect what you believed the vehicle was worth. We’d like to look into the circumstances behind your visit, including the appointment timing and how the valuation was reached.
We’re unable to discuss individual customer details publicly, but if you’re willing to contact us directly with your details, we’d be happy to review what happened and address your concerns with the relevant team.
We appreciate your feedback and are sorry that we left you with such a negative impression.
Kindest Regards,
Big Motoring World
Awful experience
Awful experience. Reported that my brakes were faulty whilst car was under warranty. Car was taken to two garages for diagnoses. Company ignored advice recommended by mechanic and are refusing to fix faulty brakes.
7 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi SG,
We are very sorry to hear about your awful experience and the issues you've encountered with your vehicle's brakes. We understand your frustration regarding the advice from the mechanic not being followed. We would like to look into this matter further for you. Please reach out to the team at BigAssist@bigmotoringworld.co.uk.
Kindest Regards,
Big Motoring World
Awful company
Awful company - stay clear. After sales awful after reporting an issue the minute I drove away. Won’t help or resolve anything that is within the warranty and customer service absolutely terrible. Will never buy from them again
5 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Anolymous,
We are truly sorry to hear about your extremely negative experience and the issues you've encountered with your vehicle so soon after purchase. We understand your frustration and disappointment regarding the after-sales support and warranty. Please provide us with further details, including your vehicle registration, so we can investigate this matter thoroughly.
Kindest Regards,
Big Motoring World
12.9% Apr on a car thats already price…
12.9% Apr on a car thats already price inflated. Pathetic. Adam the salesman was great but the company and their rubbish policies ruined the deal today. No chance would I buy a car from here, plus reading the other reviews, I doubt anyone else will...
5 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Cannock
Hi Yad,
We are truly sorry to hear that our policies prevented you from completing your purchase. We understand your frustration regarding the interest rate and the perceived pricing. We appreciate your feedback and will ensure this is reviewed internally.
Kindest Regards,
Big Motoring World
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.