Bibby Financial Services Omdömen 

I entered into a confidential facility agreement with Bibby Financial Service UK, my customer number 0019313/001 GBP.

During the first week of the confidential service, Bibby Financial Services disclosed the Confidential facility to all of my clients.

They claimed that the disclosure was a mistake. However, one year later, no one has taken responsibility, acknowledged the detrimental effect the disclosure had on my business, or made a genuine attempt to resolve the issue.

This has severely impacted my business, and it seems like no one at Bibby Financial Services is concerned about the disclosure, aside from occasional apologies for the error.

Anytime I raise the issue with them, I am talked down and treated as if it was in order for them to disclose confidential facility.

This has left my once-healthy business in disarray, and it appears that Bibby Financial Services is not concerned about their conduct.

Worked with Bibby for several years now and they have been supportive and reactive when called upon. Understanding the unique needs of our cashflow gives us great confidence that they are the right business to partner for our funding needs.

The team we have worked with at Bibby have been excellent in meeting Red & Blue Mechanical Ltd's needs at all stages of the process. Mike Stevens and Sion Street worked tirelessly to get our required facility approved in a timely manner, and Claire Bott took care of the on-boarding with similar diligence. Communication and delivery have been outstanding from all involved and I would not hesitate to recommend Bibby Financial Services to any prospective customer.

We joined Bibby in April after three failed contracts with specialist recruitment finance providers, all of which almost cost us the business. Since joining Bibby, our company has gone from strength to strength. We have had no surprises in funding, no complaints from contractors, and nothing but support from Bibby.

The onboarding process with Chris and Liam was thorough and smooth. Since settling into the new systems, our account manager Caitlin has been amazing. She is attentive to our needs, understanding when we require assistance, and goes above and beyond to ensure our business can operate efficiently week in and week out.

We have been using Bibby as our invoice factors for more than 7 years and they have enabled the business to grow very quickly particularly in the last year. Contact with staff at Bibby is swift and they have an efficient website for most transactions with a good team to support if necessary. We use the system on a daily basis and have a good relationship with our relationship manager who understands our requirements and discusses them with us. We are very pleased with our relationship with Bibby.

Spent almost 19 years with Bibby bar one year we went only to realise sharpishly that was a mistake given the service with whom we went to… currently with the Manchester team and have to say the customer service is superb .. Charlotte and particularly Krishan have been fantastic with us and there is no waiting around for replies and all our needs are quickly dealt with without a massive burden of hours spent daily on needless paperwork when a busy business has enough in the day to deal with
Paul PGS silencers LTD

Review of Bibby Finances
From the initial phone conversation right through to the final process both Liam and Mollie were attentive and proactive in ensuring the process ran smoothly. Excellent work.

Tash is always very quick to respond and really helpful - she resolves any issues straightaway and I am very pleased to work with her :-)

Amanda is a very professional and competent person that is always there to help you
We are very fortunate to have her helping us with our day to day work

Our facility has been live for a year now and the support provided from onboarding through to current day has been fantastic. The relationship team in Salford are always on hand to ensure the facility operates smoothly. Ellen Hearn and Matt Higginson have shown great interest in our business and in getting to know our finance team - professional, good communication and a sound understanding of the nuances of our business which helps no end with the day to day management of the facility.

Bibby financials is very bad in their service, I have written email to Agnieszka who is working as customer advisor, she never respond to our email and they just deducted the funds from the trust account for doing nothing and this has been written many times to clarify but least bother. Such worst company I have never seen in my carrier.

All contacts within Bibby that we dealt with from take-on to termination were knowledgeable & helpful.

We have personalized service from Bibby. Amanda Mathers is great and quick in her replies. Not to mention that she goes the extra mile to solve any issue that might come in the way. We're really glad we work with Bibby.

We have been working with Bibby Finance for nearly a year now and its been a fantastic experience. The onboarding process was smooth and our current day to day facility is working great. I would like to particularly thank Julie Hughes and Michelle McDermott. I am completely impressed with their professionalism ,their customer service is second to none, communication is always clear and transparent, and both have been a great support to our business. Thank you for the ongoing help and assistance. I would highly recommend Bibby Finance!

Michael Wall has been very helpful since my onboarding with Bibby. He responds quickly and is always on hand to answer any questions / find solutions. The portal / user interface is good at tracking your activity and displaying your debtors.
Most importantly, my funds are available when I need them.
Overall, the service has been good and I can recommend Bibby.

Alana-May Webb is extremely professional, efficient and flexible. She is by far the best Relationship Manager I have worked with and is an enormous help to me.

Just done the onboarding process with James and was very easy and seamless. Have worked with Bibby in the past with other businesses and they are knowledgeable and always helpful

With out Bibby my business growth would be slower

I have been with Bibbys for 25years and wouldn't have kept going without their knowledge and experience in invoice factoring.
All the staff are extremely helpful.
I would highly recommend them for your invoice factoring...give them try, you won't be disappointed,

We contacted Bibby on the back of a recommendation from a friend with a similar business model to ours. From the get go Sam De Barr was all over it helping us get everything sorted to get our account up and rolling. If you are small business needing that extra hand to get your business moving forward look no further then Bibby Financial services.

Bibby Financial Services have provided great support during the past fifteen years. A positive change of circumstances dictated that we had to terminate our agreement. We have had several Relationship Managers, Relationship Executives and Credit Controllers, most recently, Carolyn Bell, Leah Morton and Paul Hickinbottom respectively all of whom have given us great service. We will miss working with Bibby.