My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and h... Se mer
Företaget har svarat
Plats
Byt platsKathryn Avenue, TO32 9AF Monks Cross, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who i... Se mer
Företaget har svarat
Emails for spaces on fully booked activities are not effective for most. Texts would be a good addition Some activities are booked but not attended and not cancelled.There needs to be some monitor... Se mer
Företaget har svarat
Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the c... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Kathryn Avenue, TO32 9AF, Monks Cross, Storbritannien
4,5
Utmärkt
126 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Motivating
26 augusti 2026
Svar från Better - York Stadium Leisure Complex
Hi Sally
Thank you for your review.
It is wonderful to know that you are motivated to use the facilities at York Stadium Leisure Complex, and we hope you reach your health and fitness goals soon!
Kind Regards
Amir
My first time joining Better
My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and helpful.
5 augusti 2026
Svar från Better - York Stadium Leisure Complex
Hi Diane,
Thank you for choosing Better and for sharing your experience at York Stadium Leisure Complex!
We’re delighted to hear that Rebecca has made you feel supported from the very beginning.
We’ll be sure to pass on your kind words to her, it’s lovely to know her guidance and encouragement have helped you feel confident getting started.
We wish you all the best with your fitness journey and hope you continue to enjoy being part of Better!
Warm regards,
Azaria
Svar från Better - York Stadium Leisure Complex
Hi Jan,
Thank you for your 5-star review! We're delighted to hear that you found the staff at York Stadium Leisure Complex friendly, helpful, and reassuring.
Our team works hard to create a welcoming and supportive environment for all our customers, so it's wonderful to know their efforts made a positive impression on your visit.
We appreciate you taking the time to share your feedback and look forward to welcoming you back soon.
Warm Regards,
Hazal
Svar från Better - York Stadium Leisure Complex
Hi Rosina,
Thank you for taking the time to share your feedback about York Stadium Leisure Complex.
We are delighted to hear that everything went smoothly during your visit and that you had such a positive experience.
Thank you for your support and for choosing Better.
Warm Regards,
Hazal
Perfect service
I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who is so lovely he showed me everything and put a plan in place. I have now booked for supervised gym and am looking forward to the journey. Well done!
5 augusti 2026
Svar från Better - York Stadium Leisure Complex
Hi Customer
Thank you for your review.
We are very pleased to hear that the I Can Move programme and your gym induction with Josh have helped you get started on your fitness journey, and we hope you continue to enjoy the supervised gym sessions with us!
Kind Regards
Amir
Svar från Better - York Stadium Leisure Complex
Hi Sophie
Thank you for your review.
We are very pleased to see that the team at York Stadium Leisure Complex have been able to create a pleasant atmosphere and help with your enquiries!
Please do not hesitate to reach out if you need further assistance!
Kind Regards
Amir
Friendly staff
Girls on desk approachable and helpful. Josh is very positive and makes the balance class enjoyable.
20 juli 2026
Svar från Better - York Stadium Leisure Complex
Hi
Thank you for your review.
We are very pleased to see that the team at York Stadium Leisure Complex made you feel welcome and that Josh’s positive energy brings your Balance class to life.
We hope to see you at the next class!
Kind Regards
Amir
Svar från Better - York Stadium Leisure Complex
Hi Julie
Thank you for your review.
We are very pleased to see that you had a great experience at York Stadium Leisure Complex, and we hope to see you again soon!
Kind Regards
Amir
£12 reactivation this year but not for last 3 years
I have had a membership for four years
BET2410900. Your ads say it is easy to manage your account. That is not true. My original senior membership was discounted and had full access to the centre. I wanted to pause my account for 3 months and I was told the only way was to cancel it. When I reapplied I had to pay full membership to get access on Saturday classes.
Each year I needed to cancel my membership from Mar to July. Then reactivate it. I did this each year with no fee. This year I have been charged £12.
16 juni 2026
Svar från Better - York Stadium Leisure Complex
Hi John,
Thank you for your feedback, and for your loyalty over the past four years.
We’re really sorry to hear about your experience managing your membership, as this is not the level of service we aim to provide. We understand how frustrating it must have been to lose your original discounted senior membership and then have to rejoin on different terms, particularly when trying to pause your account.
We only permit freezes for medical reasons, so if you do not wish to pay whilst you are away for three months out of the year, you do need to cancel and rejoin when you are ready. When rejoining, you will be subject to a small, one-off set-up fee to reactivate your account.
We can confirm that we do still offer a Senior membership at your location, however you have not selected this option for the previous 2 years.
If you would like to discuss your membership options please feel free to contact your local centre or our Customer Service team.
Warm Regards,
Hazal
The staff are excellent ,they helped me…
The staff are excellent ,they helped me out on my mobile phone for the app? Very helpful !
16 juni 2026
Svar från Better - York Stadium Leisure Complex
Hi Margaret,
Thank you for your lovely review!
We're so happy that our team were excellent during your recent visit, particularly with assisting with the Better UK App on your phone.
We're pleased to hear how helpful they were.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Svar från Better - York Stadium Leisure Complex
Hi Jane
Thank you for your review.
It is great to see that the staff at York Stadium Leisure Complex have been able to provide help and create a friendly atmosphere!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
lovely and clean not too busy staff are…
lovely and clean not too busy staff are good and all the facilities under one roof.
2 maj 2026
Svar från Better - York Stadium Leisure Complex
Hi Gareth
Thank you for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the York Stadium, and we look forward to welcoming you back soon!
Kind Regards
Rachel
The rheumatology dept and staff here…
The rheumatology dept and staff here are wonderful and.provise and amazing person centred approach to people. Always going that extra mile, thank you so very much
13 maj 2026
Omdöme utan inbjudan
Svar från Better - York Stadium Leisure Complex
Hi,
Thanks for your review.
We are so pleased to hear that you have had such a positive experience at York Stadium Leisure Complex!
Warm Regards
Hazal
Getting booked on classesz…
The only issue is I cannot get booked onto anything I want to do.
I set my alarm to book Aqua and whilst I got into my app straight away, it said the class wasn’t available. Later it said fully booked.
I have been referred by my gp, work full time, and evening classes are getting full in seconds
12 april 2026
Svar från Better - York Stadium Leisure Complex
Hi Deborah,
Thank you for your review!
We're saddened to hear about the issues you've experienced with our booking System.
We understand that popular classes are filling up quickly, which is preventing you from attending these sessions.
We apologise for any inconvenience or frustration caused by this!
Warm Regards,
Kaisha
SEND inclusive and kind staff
Came to the toddler and learner pool early this morning with my children - my oldest (8) is non-verbal autistic. A member of staff (Jack) was leading a water aerobics class in the main pool next door and noticed my son and offered to turn the music down to make it more comfortable for him. We declined, as our son loves the pool and splash pad and knew he'd be fine but I wanted to write how great it was that Jack noticed, understood and tried to make our hour swim more inclusive. We love York Leisure Centre and will be back again - great facilities and staff! Thank-you to Jack in particular!
7 april 2026
Omdöme utan inbjudan
Svar från Better - York Stadium Leisure Complex
Hi Katherine,
Thank you so much for taking the time to share this wonderful feedback.
We’re really pleased to hear that you and your children had such a positive visit, and it’s especially lovely to hear about Jack’s thoughtful and proactive approach.
It means a lot to know this made a difference to your experience.
We’ll be sure to pass your kind words on to Jack and the rest of the team.
Thank you again for your continued support, we look forward to welcoming you back to York Leisure Centre soon!
Polite and friendly staff
2 mars 2026
Svar från Better - York Stadium Leisure Complex
HI Michelle
Thank you for your review.
We are very pleased to see that the staff at York Stadium Leisure Complex are creating a friendly atmosphere and providing a wonderful service!
We will be sure to pass your feedback on!
Kind Regards
Amir
Charlotte really listens and takes on…
Charlotte really listens and takes on board what you tell her.
Helpful reception staff.
Better balance class really helps, clear instruction from Rebecca.
All very friendly
6 mars 2026
Svar från Better - York Stadium Leisure Complex
Hello Maggie,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great experience
Having a great experience, Had induction by Rebecca, even though I’ve been to gyms before I learnt how to use the equipment correctly and felt better for it
19 mars 2026
Svar från Better - York Stadium Leisure Complex
Hello Des,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Svar från Better - York Stadium Leisure Complex
Good morning
Thank you for your review.
We are so pleased to hear that you are enjoying York Leisure Centre and, in particular, Angela's Aqua Power Pump class.
We will ensure this is passed on to the centre team.
Kind Regards
Rachel
I’ve just started swimming at York…
I’ve just started swimming at York Leisure Centre and wanted to say a big thank you to all the staff for generally being so helpful and having a “can do” attitude. Well done! It’s a really nice swimming pool as well!
12 mars 2026
Omdöme utan inbjudan
Svar från Better - York Stadium Leisure Complex
Hi Richard,
Thanks for your review.
We are so pleased to hear that the staff at York Stadium Leisure Complex have been so supportive and we hope you continue to enjoy the swimming pool!
Warm Regards
Hazal
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.