I am currently doing a group adult swimming class. I have a lovely trainer and things seem to be going well. I understand it’s hard to give one on one attention to each individual in a group, however,... Se mer
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Plats
Byt plats2 Booth Street East Ardwick Manchester, M13 9SS Manchester, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You were lovely and friendly on a head and overall great experience what would be great is that if when there is a junior in the gym you could have someone in the gym to help with bench press and squa... Se mer
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The only thing to let the place down is you have to book everything in advance as it gets fully booked if you try going one day like of you do the gym then swim then health suite if you don't book it... Se mer
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I read reviews before joining and a lot were pre renovations claiming it was dirty. Wow, if that was the case is definitely isn't now. It is spotless, staff are are all pleasant and very friendly and... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
2 Booth Street East Ardwick Manchester, M13 9SS, Manchester, Storbritannien
4,3
Utmärkt
47 omdömen
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Svar från Better - Manchester Aquatics Centre
Hello liss,
Thank you very much for your comment.
Warm Regards
Wonderful good instructor to train
Wonderful good instructor to train, now my son started to swim little
19 juni 2025
Svar från Better - Manchester Aquatics Centre
Hi Jo
Thanks for your review.
We are so pleased to hear that the staff at Hackney Marshes Centre have been so supportive!
Warm Regards
Aaiasa
The place is modern and sophisticated
The place is modern and sophisticated. The staff are wonderful and friendly, especially at the reception. I liked this. Thank you. I have recommended many friends to join you.
11 juni 2025
Svar från Better - Manchester Aquatics Centre
Hi Hamoud,
Thank you immensely for your thoughtful and encouraging words!
We are absolutely delighted to hear that you appreciated our modern and sophisticated atmosphere, which we strive to create for our guests. It's wonderful to know that our reception team was able to leave such a positive impression on you during your visit. Your heartfelt recommendation truly means a lot to us, and it inspires our team to continue delivering exceptional service. We eagerly anticipate the opportunity to welcome your friends soon and ensure they have an equally memorable experience.
Once again, thank you for your unwavering support!
Kind regards,
Charmaine
Svar från Better - Manchester Aquatics Centre
Hi Abdel,
Thank you so much for your kind words!
We're delighted to hear that you found our staff professional, our facilities clean, and our organisation effective. Your appreciation means a lot to us. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Adult beginner swimming lessons
I’m taking adult beginner swimming lessons. The teacher is great, can’t fault her at all. She’s so inspiring and breaks down techniques so they are easier to understand. I’m on my third lesson and have already improved so much because of Amy’s teaching.
However, the lessons are overcrowded, there are too many people in the lessons and not enough pool space allocated for these lessons. This means we can’t practice swimming lengths really, as we just swim into each other, which really inhibits the learning.
Furthermore, the lessons have staggered start times, which makes it hard for the instructor to devote time to all in the class, especially when it’s already overcrowded. For example, I started at the start of the month, and we all had an induction. Two people joined the following week, who had never been in the water. The instructor had to spent 30 mins of a 45 min class giving an induction to the two newbies whilst we just did drills. Another person joined the third week and the same thing happened. There should be one start time, so the instructor can do one induction, and then devote time to all equally, and we could progress faster.
That being said, staff at the Aquatics centre are really lovely and I’m glad I signed up. Overall positive experience. Facilities are really clean too.
29 april 2025
Svar från Better - Manchester Aquatics Centre
Hi,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’re enjoying your lessons with Amy – she truly is an exceptional instructor, and we’re so pleased to know her teaching style has made such a positive impact on your progress.
We also really appreciate your honest comments about the class sizes and staggered start times. Your concerns are completely valid, and we understand how these factors can affect the overall learning experience. We're currently reviewing our scheduling and class capacity to ensure all learners can get the most out of their sessions, and your feedback will be a valuable part of that process.
It’s great to hear that our staff have made you feel welcome and that you’re happy with the cleanliness and overall environment at the centre. We’re glad you signed up too, and we hope to continue supporting you on your swimming journey.
Thanks again for your constructive review – it helps us grow and improve.
Warm regards,
Charmaine
Lovely and helpful staff
Lovely and helpful staff and my son genuinely loves the service and feels comfortable with his lessons. The price for monthly swimming lessons on the site did not include booking fee which I had to pay for when booking for my son. Also, it would be nice to have a session for twice a week for people who wants more lesson time for their wards.
14 april 2025
Svar från Better - Manchester Aquatics Centre
Hi Jayden,
Thanks for your review.
You are able to add additional lessons if you wish and our customer service team will be happy to assist you with this!
Please contact customerservices@gll.org to find out more!
Warm Regards
Hazal
Svar från Better - Manchester Aquatics Centre
Hi Ali,
It’s great to hear that you’re enjoying your time at the Manchester Aquatics Centre! We’re really proud of our team and facilities, and it’s fantastic to know that the wide range of activities and equipment we offer is meeting your expectations.
Thank you so much for your support ,we look forward to seeing you again soon!
Kind regards,
Sarah H
Amazing no long ques for admission for…
Amazing no long ques for admission for swimming lessons staff are really friendly and effective swimming lessons are fun for the kids n the prices are reasonable couldn’t be happier. :)
3 april 2025
Svar från Better - Manchester Aquatics Centre
Hi Sarah,
Thank you so much for your lovely review.
We are delighted to hear that you and your kids are enjoying the swimming lessons at the Manchester Aquatic Centre. Our team works hard to make the experience fun and welcoming, and we're so glad it's making a positive impact. We appreciate your feedback and are looking forward to continuing to support your family's swimming journey!
Kind regards,
Charmaine
My Better experience.
Staff are very friendly and professional. Great service whether using the app or speaking to customer service.
1 april 2025
Svar från Better - Manchester Aquatics Centre
Hi Danell,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with both our app and customer service at the Manchester Aquatics Centre. Our team works hard to provide friendly and professional service, and your feedback really means a lot to us. We look forward to serving you again soon!
Warm regards,
Charmaine
Svar från Better - Manchester Aquatics Centre
Hi Reynash
Thank you for your review.
We are very pleased to see the swimming lessons are being enjoyed at the Manchester Aquatics Centre, and we hope all members attain the skill and confidence they wish!
Kind Regards
Amir
Adult swimming lessons
I am currently doing a group adult swimming class. I have a lovely trainer and things seem to be going well. I understand it’s hard to give one on one attention to each individual in a group, however, it would be nice for the trainers to actually be in the water with you. Kind of like when you go an exercise class, the PT shows you the move using the equipment. It just makes it seem less like instructions are ordered about, rather it shows care and attention. Especially with things like correct form and posture in the water.
3 mars 2025
Svar från Better - Manchester Aquatics Centre
Hi Debbie,
Thank you so much for sharing your feedback!
We are delighted to hear that you’re enjoying the group swimming class and that you have a lovely trainer. We completely understand your point about having more hands-on guidance in the water. It’s great feedback, and we’ll definitely take it into consideration as we continue to improve the class experience. We always aim to ensure that everyone gets the attention they need, and we agree that demonstrating techniques directly can be really helpful for improving form and posture.
We appreciate you taking the time to share your thoughts, and we’ll do our best to make your future sessions even better!
Kind regards,
Charmaine
Svar från Better - Manchester Aquatics Centre
Hi Rong
Thank you for your review,
It is great to see you are having a nice experience at the Manchester Aquatics Leisure Centre and you have had the opportunity to meet the centre staff.
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Was very happy with the service i…
Was very happy with the service i received from the agent he was very informative and gave me all the information that i required.
6 november 2024
Svar från Better - Manchester Aquatics Centre
Good Evening Daniel,
Thank you for taking the time to share your thoughts in your review.
We are delighted to learn that our agent was successful in assisting you with your inquiry. It’s wonderful to hear that they provided you with the comprehensive information you were seeking. Ensuring our customers have the support and clarity they need is our top priority, and your feedback reinforces our commitment to exceptional service. If you have any further questions or require additional assistance, please don’t hesitate to reach out.
Best regards,
Charmaine
Super friendly staff
Super friendly staff, great facilities and nice and clean all the time. Would have been a 5 but the classes are weekday heavy (when I work) and finish at 17:15 Friday, 13:15 Saturday and none on Sunday, when I’m free.
7 oktober 2024
Svar från Better - Manchester Aquatics Centre
Hi Joe,
Thanks for your review.
We are so pleased to hear that you are enjoying the centre and have passed on your feedback about the classes.
Warm Regards
Hazal
great gym and swimming pool !
great gym and swimming pool!
very helpful and friendly staff, thank you !
If monthly membership is just slightly lower comparing to other gyms, it will make 5 star for me!
14 oktober 2024
Svar från Better - Manchester Aquatics Centre
Hi Jackson
Thank you for your review.
We're thrilled to hear that you're enjoying your time at the Manchester Aquatic Centre! It’s wonderful that you’ve been able to take advantage of our various facilities and we’re glad our staff has been able to assist you when needed.
As a Charitable Social Enterprise, all monthly membership fees are reinvested into the business to enhance your overall experience.
Kind Regards
Amir
Friendly staff
Friendly staff, great environment. I would only like to see more machines to work on abs please.
7 september 2024
Svar från Better - Manchester Aquatics Centre
Hi Lilian,
Thanks for your review.
We are pleased to hear you are enjoying Manchester Aquatics Centre and have passed on your feedback about the machines to the centre.
Warm Regards
Hazal
the cleaning standards were not very…
the cleaning standards were not very good to be honest. i really enjoyed the class & the teacher was great. it is just a shame the sauna & steam room area was quite dirty. i hope they can keep on top of the cleaning in future, then the cost of the membership will be more than worth it!
12 augusti 2024
Svar från Better - Manchester Aquatics Centre
Subject: Acknowledgement of Feedback
Dear Dana,
I would like to express my gratitude for taking the time to provide your feedback.
We are delighted to learn that you are enjoying the Fitness Classes at the Manchester Aquatics Centre and that the instructor has been exemplary. Conversely, we are disheartened by your experience regarding the cleanliness of the facilities. Your concerns are of utmost importance to us, and we will promptly relay this feedback to the centre manager for their immediate attention and resolution.
Thank you for bringing this matter to our attention.
Sincerely,
Charmaine
Must of the machines is not provide in…
Must of the machines is not provide in this gym where the cost is high!
8 augusti 2024
Svar från Better - Manchester Aquatics Centre
Hi Abdulmajeed
Thank you for your review.
We are sorry to see you are not happy with the selection of machines at our Manchester Aquatics Centre.
I have provided links below to the three different area's we have at this centre, including a strength gym, cardio gym and a functional fitness area.
Facilities at Manchester Aquatics Centre | Manchester | Better (https://www.better.org.uk/leisure-centre/manchester/manchester-aquatics-centre/facilities)
Please use this link to take a tour around each of the gyms and we hope you can find the machines you require.
Kind Regards
Amir
Multiple problems, no customer service
Multiple problems with this application. The staff at the Aquatic Centre are as nice and helpful as they can be, and the gym is good, but the issues stem from the Better application/company itself. For example:
- I go the gym frequently and there is always some issue with the application. This means I always have to wait by reception and reset the device every time (and this does not always work, and often the reception desk just lets me in). While making the booking is easy enough, the capacity to scan in and out is more or less obsolete, and wastes time.
- The interface and account/membership system is difficult to navigate and in the past this has resulted in me being charged double for months (e.g. due to to having to reset the device and make new accounts when changing memberships).
- There is no telephone helpline for customer service to speak to a human being at Better, which both contributes to the issues encountered in the first place and means the process to resolve them (e.g. receive a refund) takes much longer than needed. The emails are for members of staff at the gym itself - who try their best - but this is not helpful when the issue is with the Better membership system. Often the contact email I am given to resolve an issue is for the wrong person, which results in being passed around to several different people.
- If you want to make changes to your membership the process is long and drawn out. It often feels like the complexity is deliberate/part of the business model in order for as much money to be squeezed out as possible.
9 juli 2024
Svar från Better - Manchester Aquatics Centre
Dear CC,
I hope this message finds you well. Thank you for taking the time to provide us with your feedback.
I want to sincerely apologise for the difficulties you have encountered with our Better App. It is distressing to hear about the issues you've faced while attempting to access the centre using the app. The app is designed to function seamlessly as long as you have an internet connection on your device. However, I understand that technical glitches can occur. Our concierge team is readily available to provide manual assistance with centre access and activity sign-in to ensure that you are not unfairly charged a penalty fee.
As for reaching our Customer Service team, we have a dedicated contact number that all our valued customers can utilise. You can easily locate this contact information at the bottom of our website's home page under the "Contact Us" section. Additionally, you will find our email details there if you prefer to communicate with us via email. If you encounter any issues such as being overcharged or require support with the app or your membership, please don't hesitate to get in touch with us via email or telephone. Rest assured, we are committed to promptly addressing any concerns you may have.
Thank you for your understanding, and we appreciate the opportunity to improve your experience with our services.
Best regards,
Charmaine
This place is amazing. Spotless and very pleasant environment A++++
I read reviews before joining and a lot were pre renovations claiming it was dirty. Wow, if that was the case is definitely isn't now. It is spotless, staff are are all pleasant and very friendly and I can't believe I didn't join sooner. This place is amazing and for the price it's a bargain.
3 juli 2024
Svar från Better - Manchester Aquatics Centre
Good Afternoon Anthony,
We acknowledge receipt of your review and would like to express our gratitude for taking the time to share your feedback.
We are pleased to learn of your satisfaction with your membership at the Manchester Aquatics Leisure Centre. It is indeed gratifying to hear that the facilities are meticulously maintained and that our staff have provided you with a warm and hospitable experience.
Thank you for choosing our facility, and we look forward to continuing to provide you with excellent service.
Warm regards,
Charmaine
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