Was refered to by my GP. Dani is very friendly and understanding. I have autism, anxiety and depression. A second home for me now, atmosphere in the gym is so nice, equipment is abundant, excellent... Se mer
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Plats
Byt platsBurton Road, LA9 7HX Kendal, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly staff, very clean changing rooms, great pool and welcoming fitness instructors
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Could have done with a full tour of the facilities, I wasn't sure where I was going, where changing rooms were, showers etc on my first visit to use the pool. Also to explain set up /rules for the swi... Se mer
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Our local leisure centre is great for us for swimming, gym & badminton and also special events. It is a pleasant place to be, booking is easy on the app and staff at the centre have been super helpful... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Burton Road, LA9 7HX, Kendal, Storbritannien
4,2
Bra
53 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly staff
Friendly staff, very clean changing rooms, great pool and welcoming fitness instructors
21 juli 2026
Svar från Better - Kendal Leisure Centre
Hi Neil,
Thank you for your fantastic feedback!
It's wonderful to hear you enjoyed your visit and that our friendly team, welcoming fitness instructors and clean facilities all helped make your experience a positive one.
We look forward to seeing you again soon.
Kind regards,
Suheera
Inaccurate assessments of children’s swimming progress
My child is failing to be adequately assessed during their swimming lessons in order to progress through the skills and next levels. As parents we sit and continuously observe our child in the pool, yet their online record then fails to reflect the completion of skills and distance achieved. Our child can swim 250m plus with good front crawl, breast stroke, back stroke, but Kendal Better Leisure allege they can only do between 15m and 25m.
Concerns raised by numerous parents and we all feel it is to drag lessons out so we pay more and keep returning. One parent has now removed their child on account of the dishonesty.
On account of this, we had our own child independent assessed at another swim schools using the same criterion as Better Leisure. Low and behold, they were 75% more advanced than according to the swim instructor at Kendal Better Leisure. Once we find a swim slot at another club, we will also leave Better Leisure.
18 juli 2026
Omdöme utan inbjudan
Svar från Better - Kendal Leisure Centre
Hi there,
Thank you for sharing your feedback, and we're really sorry to hear about your experience with your child’s swimming lessons at Kendal Leisure Centre.
We understand how frustrating it must be to see a clear difference between your child’s ability and the progress recorded, especially after your own observations and an independent assessment. Your concerns about the accuracy and consistency of assessments, as well as how this impacts progression through the programme, are completely valid.
We also recognise how important transparency and trust are for parents, and it’s disappointing to hear that this experience has led to concerns being shared among multiple families. Feedback like yours is vital in highlighting where standards may not be meeting expectations.
Thank you for taking the time to share such detailed feedback.
Warm Regards,
Hazal
Very helpful
13 juni 2026
Svar från Better - Kendal Leisure Centre
Hi Bruce,
Thank you for your lovely review!
We're thrilled at how helpful our team were during your recent visit.
We hope to welcome you back soon!
Warm Regards,
Kaisha
Was refered to by my GP
Was refered to by my GP. Dani is very friendly and understanding. I have autism, anxiety and depression. A second home for me now, atmosphere in the gym is so nice, equipment is abundant, excellent staff. (The date is a rough estimate).
I mention my mental health to encourage others like myself whom struggle.
30 maj 2026
Svar från Better - Kendal Leisure Centre
Hi Jake,
Thank you for taking the time to share your experience.
We're delighted to hear that you've found such a welcoming and supportive environment, and that your experience with Dani and the wider team has been so positive.
It's wonderful to know that the centre has become a place where you feel comfortable and supported.
Thank you for your kind words and for being part of our community.
Best wishes,
Azaria
A great size gym- the off peak deal…
A great size gym- the off peak deal works well
plus great pool and spin class.
Staff very helpful when deciding on the right membership
1 juni 2026
Svar från Better - Kendal Leisure Centre
Hi Mark,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying the facilities, and that the off-peak membership is working well for you.
It's also great to know that our team was able to help you find the membership option that best suited your needs.
We really appreciate your feedback and look forward to continuing to support you on your fitness journey.
Warm regards,
Azaria
Danny
Danny, our contact at Better, Kendal, was kind and helpful. He sorted out a plan that suited us well.
7 maj 2026
Svar från Better - Kendal Leisure Centre
Good Afternoon,
Thank you for your lovely review!
We're so happy that Danny has been so kind and helpful with your queries.
It's amazing to hear that he sorted out a plan that's best suited to you.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Gym is good
Gym is good. Not tried the pool yet. Deffo gotta remember to book a session to use it
7 maj 2026
Svar från Better - Kendal Leisure Centre
Hi Jonno,
Thank you for your review!
We're thrilled that you find our gym facilities at our Kendal Leisure Centre.
We hope you get to try out our swimming space soon, and that you remember to book your slot beforehand.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Helpful staff at Kendal
Helpful staff at Kendal. Also quickly got through to head office and they resolved the issue.
14 april 2026
Svar från Better - Kendal Leisure Centre
Hi Marie,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Kendal Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Staff super helpful and pool n changing…
Staff super helpful and pool n changing rooms always v clean
Great site for booking
13 april 2026
Svar från Better - Kendal Leisure Centre
Hi Isabel
Thank you for your review.
It is great to see that the staff at Kendal Leisure Centre have been able to help with your enquiries and are taking great care of the facilities!
We hope you continue to enjoy your experience with us, and we hope to see you again soon!
Kind Regards
Amir
Good experience so far 🙂
The app works really well.
Staff at Kendal Leisure Centre are really helpful.
Classes get booked up very quickly but the wait list seems to work ok.
5 mars 2026
Svar från Better - Kendal Leisure Centre
Hi Mrs Arnold,
Thank you for your lovely review!
We're delighted to hear that our staff have been really helpful at Kendal Leisure Centre.
It's also great that you're enjoying our Better UK App.
We're sorry about the issues you've experienced when booking fitness classes, but we're happy that you're making the most of our waiting lists.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Returned to Kendal gym after a year…
Returned to Kendal gym after a year away. Same old second hand machines they got after Covid with several not working. Was hoping for Better...
27 februari 2026
Svar från Better - Kendal Leisure Centre
Hi Jonathan,
Thank you for your review!
We appreciate your feedback regarding the facilities in our gym space.
We're more than happy to share this with the wider team.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Svar från Better - Kendal Leisure Centre
Hi Niranjana,
Thank you for your incredible review!
We're thrilled to hear that you had an awesome learning experience at our Kendal Leisure Centre.
We can't wait to welcome you back for more!
Warm Regards,
Kaisha
Svar från Better - Kendal Leisure Centre
Hi Kathryn,
Thank you for your fantastic review!
We’re so pleased to hear that you’re enjoying the variety of activities we offer, welcoming atmosphere and cleanliness of our Kendal Leisure Centre.
It’s wonderful to hear that you value our staff and think so highly of them.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Svar från Better - Kendal Leisure Centre
Hi Mit,
Thank you for your great feedback!
We’re really pleased to hear that you found everything so straightforward during your visit to our Kendal Leisure Centre.
It's great to know that our team were knowledgeable and helpful.
We appreciate you taking the time to leave a review and look forward to welcoming you again soon!
War Regards,
Kaisha
Svar från Better - Kendal Leisure Centre
Hi Karl
Thank you for your review.
It is great to see that you find the Better App easy to use, and we hope you enjoy using the facilities at Kendal Leisure Centre as well!
Kind Regards
Amir
Disorganised shambles with useless staff
Most disorganised shambles of a leisure centre with completely useless unhelpful staff.
Attended for a swimming gala. Came out to find staff had instructed other cars to block us in. Refused to make any announcement to get people to move their cars. Sent a member of staff up to look who refused to do anything.
Then after 40 minutes of waiting the people came out and moved their cars, but it then took another 30 minutes to get off the car park as the same useless staff that had caused the problem kept letting others that hadn't been already waiting due to their incompetence out first.
Utterly pathetic and hope I never have to visit again as staff do not care about customers and cause problems.
6 december 2025
Omdöme utan inbjudan
Svar från Better - Kendal Leisure Centre
Thank you for sharing your experience with us,
We hope we will make a better impression on you in the future.
Kind Regards
The membership was quick and easy to…
The membership was quick and easy to fill in online ,my only negative was the joining fee as i had joined and cancelled earlier in the year!
29 oktober 2025
Svar från Better - Kendal Leisure Centre
Hi Paul
Thank you for your review.
We are very pleased to see that you found the joining process easy, and we welcome you back to Better!
Kind Regards
Amir
Totally frustrated
Only joined a week ago and finding it impossible to get on the App at 10pm! I se an alarm and have my finger hovering over the App but it just buffers continuously and when it does connect all the classes are booked. No one at my Leisure Centre seems to have an answer and I am quickly losing patience. I have had to pay to rejoin , even though I had to leave last time for medical reasons and my monthly fee is carefully budgeted for. Therefore it seems a waste of money if I can’t book classes? The whole system needs sorting and obviously more classes needed to deal with your disappointed and frustrated customers. I have talked to many members and they all experience the same frustration? Please look at your booking system as it is clearly not fit for purpose?
22 oktober 2025
Svar från Better - Kendal Leisure Centre
Hi Maggie,
Thanks for your review.
In regards to the booking system, we do understand that it can be frustrating, but as a member you do have access to 7 days in advance booking and non-members only get 5 days. If the class is popular it may get booked up quite quickly and this will sometimes result in the system crashing if everyone jumps on at the same time - which we are working on.
We also have a penalty fee system where customers who book and don't show up get charged a penalty fee, to discourage customers from booking on and not attending.
I understand this may not be the outcome you were hoping for but we do value your feedback and I would like to thank you for raising these points with us.
Warm Regards
Hazal
11 people in sauna thats far too many…
11 people in sauna thats far too many for small sauna
8 oktober 2025
Svar från Better - Kendal Leisure Centre
Hi Anita
Thank you for your review.
We will pass your feedback on to the management team at the Kendal Leisure Centre to look into.
Kind Regards
Amir
Better Gym have friendly staff and they make time for you even if there busy
Better Gym have friendly staff and its always clean, great value for money. It caters for everyone
2 oktober 2025
Svar från Better - Kendal Leisure Centre
Hello Judy,
Thank you very much for your comments and feedback.
Kind Regards
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