The staff are very helpful and the swimming teachers are very supportive, especially Mr Rob. On day one, after considering my kids' swimming ability and age group, Mr Rob did all he could to change my... Se mer
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Plats
Byt platsLedrington Rd, SE19 2BB Crystal Palace, GB
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The classes at Crystal Palace are led by nice instructors. They could be so much better though. Circuits in the gym is devoid of atmosphere as it’s a shared facility with general gym goers. Body p... Se mer
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I really enjoyed my daughter’s first lesson and the care the teacher took to explain things. She was reflective on being pushed harder than usual in places, but I could see her trying and see that she... Se mer
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Thought I'd try a gym closer to home and was gently surprised by the ease of sign up, specifically because I thought due to lack of funds this gym might be caught up in administration... How wrong w... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Ledrington Rd, SE19 2BB, Crystal Palace, Storbritannien
3,5
Medel
46 omdömen
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Svar från Better - Crystal Palace National Sports Centre
Hi Sirgy
Thank you for your review.
It is great to see that you are enjoying the facilities at Crystal Palace National Sports Centre, and that the staff are providing a nice atmosphere!
We hope this continues.
Kind Regards
Amir
Svar från Better - Crystal Palace National Sports Centre
Hi Miss Bushell
Thank you for your review.
We are very pleased to hear that the teachers are providing a great service at Crystal Palace National Sports Centre, and we hope to see you again soon!
Kind Regards
Amir
Disgusting toilets, atrocious facilities, expensive at Crystal…
The toilets and facilities at Crystal Palace National Sports centre are disgusting!
For over £50 a month and a comparatively restricted membership (you can’t use the membership at other better centres) it’s criminal to charge what you do!
The water fountains have been “out of order” for an unreasonable amount of time - over a month! The toilets are always gross with faeces and urine on toilet seats.
There’s never paper towels to wipe down gym equipment and the centre looks like it’s still under construction.
Communicate with your members - apologise for the less than perfect service they are entitled to or give them compensation. Update your members on repairs and clean the site!
26 mars 2026
Svar från Better - Crystal Palace National Sports Centre
Hi Suhailah,
Thank you for your review!
We're deeply sorry for any issues you've experienced with our facilities at our Crystal Palace National Sports Centre.
Your comments regarding the cleanliness in our toilets, water fountain maintenance and amenities in our gym space are taken seriously.
We're more than happy to raise these concerns with the wider team for further review.
We also apologise for any frustration caused, as we understand that you've highlighted issues with the affordability of our Memberships due to this.
Thank you again for your feedback!
Warm Regards,
Kaisha
am writing to formally express my…
am writing to formally express my disappointment with the service I received regarding the swimming lessons I booked for my son at your Crystal Palace location.
Upon arriving for our scheduled appointment, I was immediately concerned to find that the swimming pool was far smaller than advertised online and did not appear clean. This alone was disappointing, as it did not match the expectations set by your promotional materials.
More concerning, however, was being informed by the instructor—just as we were about to start—that the lesson was not suitable for my son’s age. This error should never have occurred at the booking stage. I was then directed to the receptionist, who confirmed that there are no Saturday classes available for my son’s age group. As a working mother, weekday lessons are not an option for me.
Given that the service you offer does not meet my needs and that the booking itself was incorrectly allocated, I requested to cancel both the lesson and the paid membership. I was told this could only be done online, which I completed immediately.
To date, I have received no confirmation or update regarding my refund. There is no phone number available to discuss the matter, and when I attempted to raise a support ticket, I received an automated response stating that the ticket was closed without any resolution. This has left me feeling ignored and extremely frustrated.
This experience has demonstrated a complete lack of customer care. Money has been taken for a service that could not be provided, and there has been no meaningful support to resolve the issue.
I am requesting:
1. Immediate confirmation of the cancellation of my membership
2. A full refund of all amounts paid
3. A written response explaining how this situation will be resolved
If I do not receive a satisfactory response within a reasonable timeframe, I will have no option but to escalate the matter further.
31 januari 2026
Svar från Better - Crystal Palace National Sports Centre
Hi Maria
Thank you for your review.
We are sorry to see that there has been some confusion with your son's swimming lessons, and upon looking at his account, I can confirm the membership has been cancelled.
I can also see that you have been sent a refund form. Please complete the refund request, and our Refund Team will contact you directly regarding your request.
Should you wish to discuss any of the issues you have raised in further detail, please contact our Customer Service Team.
We will be happy to assist.
Kind Regards
Amir
The class was great
The class itself was great and so was George and his colleague - my daughter enjoyed it.
However a small comment if I may, having not been to the athletics area before, the directions given twice by a team member didn’t help and where not accurate at all, resulting in us walking around the centre aimlessly asking people if they knew were we needed to go. No staff around so it was a bit of an unfortunate late start …. All I would have expected from one of the two persons hanging around upstairs is to at least accompany my daughter and I to the class the second time I went up to ask for directions. Other than that, it’s a little in run-down and dirty but it’s been that way for ages, which is such a pity as it has sooo much potential to be great!
2 februari 2026
Svar från Better - Crystal Palace National Sports Centre
Hello Janine,
Thank you for your review and comments and feedback.
I regret to hear that your daughter's first visit at The Crystal Palace National Stadium did not meet expectations.
Please be informed that I have forwarded your concerns regarding the insufficient staffing at the front of house and the cleanliness of the centre.
We trust that your next visit will be more satisfactory.
Online booking is a total disaster
I tried to book my child into athletics at Crystal Palace. It's basically impossible. There is absolutely no record of the training he actually does. The coach had to use a different app to find and book the course. Lessons were cancelled without any prior notification. Crystal Palace is total chaos at all times and impossible to navigate. The cafe is eye wateringly expensive. Some of the staff are friendly and the telephone help was good, but the online booking system is beyond terrible.
1 juli 2025
Svar från Better - Crystal Palace National Sports Centre
Thank you for sharing your experience with us, Richard,
Your feedback is really important as it helps us to improve.
Please feel free to get in touch with our customer service team if you need help.
Kind Regads
The staff are all so friendly and…
The staff are all so friendly and helpful, making it a real pleasure to be a member. I returned to the gym after 30 years absence as I needed to get my fitness back. So welcoming and inclusive with plenty of equipment. I couldn’t ask for more.
27 november 2025
Svar från Better - Crystal Palace National Sports Centre
Thank you for your feedback, Max.
We’re glad you noticed our staff’s positivity — it reflects how proud and committed they are to making sure our customers enjoy their visits at Crystal Palace National Sports Centre.
We are proud of being part of your journey back to fitness.
Some good classes in abysmal surroundings
The classes at Crystal Palace are led by nice instructors. They could be so much better though.
Circuits in the gym is devoid of atmosphere as it’s a shared facility with general gym goers.
Body pump is better as It’s in a dedicated room.
However, the main problem is the toilets and facilities are APPALLING. Membership should be called WORSE or WORST. The men’s toilets all stink like a latrine and I’m seriously considering ending my subscription based on this alone. There is no excuse for foul smelling, dirty amenities. Bleach and cleaning are in dire need in these areas.
11 november 2025
Svar från Better - Crystal Palace National Sports Centre
Hello Alwyn,
Thank you for taking the time to share your experience at Crystal Palace National Sports Centre.
We’re pleased to hear that you enjoy the classes and appreciate our instructors, but we’re very sorry to learn about the issues you’ve encountered with the facilities and atmosphere.
Your comments regarding the cleanliness and condition of the toilets are concerning, and we completely understand how this impacts your overall experience.
We’ve escalated this feedback to our facilities team as a priority, and immediate action will be taken to improve hygiene standards.
We also appreciate your thoughts on the gym atmosphere and will review how we can make circuits more engaging and comfortable for all members.
Please accept our apologies for the inconvenience caused.
Kind Regards
Facilities need upgrading
Lots of activates available which is great.
Facilities need upgrading throughout the centre. The toilets in the changing rooms are almost unusable, don’t have seats, and don’t seem to be cleaned regularly.
The gym has most things you need but again some of the equipments is probably 10+ years old and is on its last legs.
5 november 2025
Svar från Better - Crystal Palace National Sports Centre
Hi Charlie,
Thank you for sharing your feedback about Crystal Palace National Sports Centre.
We’re glad to hear you enjoy the variety of activities available, but we’re truly sorry the facilities didn’t meet your expectations.
We take your concerns seriously and are currently reviewing the condition of our changing rooms and gym equipment. Cleanliness and functionality are top priorities, and we’ll ensure these issues are addressed promptly.
Your comments will also be passed to our management team as part of our ongoing improvement plans.
Kind Regards
Svar från Better - Crystal Palace National Sports Centre
Hi Orlanday
Thank you for your review.
It is great to see that you enjoy the services provided by Better, and thank you for being part of the journey!
Kind Regards
Amir
Poor quality.
My son did swimming lesson in Forest Hill for 1 year now.
Unfortunately the start was difficult, he didn't want to change from the previous one.
Finally we did, I was happy waiting for his settling down going smoothly.
I have to say the pool is very nice, clean, nice changing rooms, with locks, showers.interesting machine to dry swimming costumes, looks all children love like my son.
The most important for me is the lessons, but the teacher changes quite often, and during the lesson, different classes in the water the same time, doesn't have anything to linen the groups or separete.
Have so many children and the teacher sides not handling all and some children were left alone , some looks lost in the pool.😞.
We pay for 30 mints looks the children not learning anything.
For my looks like the teacher my son had they are quite young and not much experience with the little ones.
1 september 2025
Svar från Better - Crystal Palace National Sports Centre
Hi Beatrice,
Thanks for your review.
We appreciate your feedback in relation to Crystal Palace and have passed this to the centre.
Warm Regards
Hazal
Junior karate is the best…
I really loved the center lots of activities...
The coaches were great made everyone feel comfortable so the children the where able to integrate quickly and confidently
12 september 2025
Svar från Better - Crystal Palace National Sports Centre
Hello Kawthar,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Everything is right where it's supposed…
Everything is right where it's supposed to be. Staff is very professional.
3 september 2025
Svar från Better - Crystal Palace National Sports Centre
Hello Kaloyan,
Thank you very much for your comments and feedback.
Warm Regards.
The instructors were really great and…
The instructors were really great and made us feel really welcome. Informative and attentive.
15 augusti 2025
Svar från Better - Crystal Palace National Sports Centre
Hi CJ
Thank you for your review.
We are very pleased to hear our instructors made you feel welcome and supported. We will pass your feedback on to the staff at the Crystal Palace National Sports Centre to review!
Kind Regards
Amir
The facilities are very good and the…
The facilities are very good and the prices are very reasonable, it would be great if the toilets were a little cleaner.
9 juli 2025
Svar från Better - Crystal Palace National Sports Centre
Hi Mert,
Thank you so much for your feedback!
We’re glad to hear you found our facilities and prices to your satisfaction. We appreciate your honest comment about the cleanliness of the toilets, and we’ll make sure to address this to improve our standards. We hope to welcome you back soon for an even better experience!
Kind regards,
Charmaine
Baby pool at Crystal Palace much better…
Baby pool at Crystal Palace much better than expected, and changing facilities are fine. Classes are good and the instructor is good with kids but would be great if there was a bit more variety each week with the activities.
5 maj 2025
Svar från Better - Crystal Palace National Sports Centre
Hi,
Thank you so much for your feedback!
We're really glad to hear you enjoyed the baby pool at Crystal Palace and found the changing facilities suitable. It's also great to know that you're happy with the classes and the instructor's approach with the kids. We appreciate your suggestion regarding more variety in the weekly activities — that’s valuable input, and we’ll certainly take it into consideration as we continue to improve our sessions.
We hope to see you again soon!
Kind regards,
Charmaine
Developing a great relationship with water
I really enjoyed my daughter’s first lesson and the care the teacher took to explain things. She was reflective on being pushed harder than usual in places, but I could see her trying and see that she is totally capable of working hard! A great first swimming session thank you
5 maj 2025
Svar från Better - Crystal Palace National Sports Centre
Hi M Broadfoot,
Thank you so much for your kind words!
We're thrilled to hear that your daughter had a great first swimming lesson at the Crystal Palace National Sports Centre and that the teacher's approach helped her feel supported while also being challenged. It's wonderful to see her putting in the effort and showing that she's capable of pushing herself. We look forward to seeing her progress in future sessions!
Thanks again for trusting us with her swimming journey!
Kind regards,
Charmaine
Lots of people not paying membership…
Lots of people not paying membership and use gym as no one control them on entry. Also still paying full price for membership but swimming pool not in use . Groups of young people hanging around without exercising and living equipment all over the place. Must to say gym , charging room and shower always clean.
Also good idea to put free locker in men's charging room so when customers going to have shower they don't need to go to corridor to grab bags, towels and clothes otherwise we need to leave our stuff not securely front of the shower and keep eye on them
8 april 2025
Svar från Better - Crystal Palace National Sports Centre
Hi Mr Valentino Stojanovic,
Thank you for taking the time to share your feedback. We truly appreciate your thoughts as they help us improve the overall experience for all our members.
We understand your concern regarding membership access and the behavior of some individuals who may not be fully adhering to gym policies. We are committed to ensuring a positive and safe environment for everyone, and we'll be looking into ways to monitor and enforce membership entry more effectively.
Regarding the swimming pool, we apologise for the inconvenience caused while it's not in use. We'll make sure to provide updates about its availability if we decide to reopen this in the future.
We also appreciate your feedback about the locker situation in the men's changing room. This is a great suggestion, and we’ll look into the possibility of adding secure lockers for the convenience of members while using the shower.
It's great to hear that you're satisfied with the cleanliness of the gym, changing rooms, and showers. We'll continue to maintain these high standards for your comfort.
Thank you again for your constructive feedback, and we hope to continue improving your experience at our gym.
Warm regards,
Charmaine
Would give 5 stars but 4 bc fitness classes are mostly during 9-5s
Great centre overall, but the fitness classes (at least the good ones) are mostly during the day with very few over the weekend and after 5pm workdays which is frustrating for the 9-5 workers.
21 mars 2025
Svar från Better - Crystal Palace National Sports Centre
Hi Stephanie,
Thank you for your feedback!
We’re so glad to hear that you enjoy the Crystal Palace National Sports Centre. We completely understand your concern about the fitness class schedule, and we’re sorry for any inconvenience this has caused. We’re always looking for ways to improve and offer more flexible class times, so your input is really valuable. We’ll definitely take your suggestion into consideration as we plan future schedules. Thanks again for sharing your thoughts!
Kind regards,
Charmaine
I did the wrong thing online when…
I did the wrong thing online when trying to change my children's swimming lessons from Saturday to Sunday morning. However, Rachel was very helpful and sorted it out after I sent an email.
3 mars 2025
Svar från Better - Crystal Palace National Sports Centre
Hi Maya
Thank you for your review.
We are pleased to hear that Rachel has been able to help with your enquiry about swimming lessons and has resolved the issue for you.
We hope the lessons work well for you and your children have a great time!
Kind Regards
Amir
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