Bestway Store UK Omdömen 

2 751
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Replying to Bestway, we did contact you on the 15th July ‘26 even though our pool, pump and filter are still under warranty, (we only bought the pool on the 25th May ‘26) Bestway refused to rectify ou... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again i... Se mer

Betygsatt 3 av 5 stjärnor

Managed to get the last pool cover for my Bestway 10ft pool. Item itself was fine, price was reasonable. Item packaging was very poor - slightly ripped and really dirty. Arrived very quickly.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Absolutely fantastic - gotta be up there with one of the best things I’ve ever purchased! My kids absolutely love it, and the price made it even better, I’d been wanting one for a while , and seen a l... Se mer

Företagsinformation

Skrivet av företaget

The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(2 751)

204 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Comfortable airbed

Comfortable airbed. Well made. I used to feel body pains in normal mattress but all of those pains disappeared. I use it as normal mattress. Doesn’t deflate. Needs little air after 6 days. This airbed is sturdy

13 oktober 2025
Betygsatt 1 av 5 stjärnor

Inflation system is terrible, gets holes too yucky

Inflation system is terrible, even £10 mats do not deflate when pumping. No matter how I tried to fix the rubber it kept letting air through. Lasted 2 nights, woke up on the ground today. Disappointed I do not know why I ordered a second mat without testing the first one for longer. I thought these mats were made for - degrees. I had a sleeping bag liner wrapped around it and my back felt like I was sleeping on ice in 6 degrees Celsius weather. I’m never buying anything from this company again wasted £100 or more pounds for nothing. Would be better off sleeping on the ground at least there wouldn’t be as much hassle trying to blow it up and fold it back in

29 september 2025
Logotyp för Bestway Store UK

Svar från Bestway Store UK

Good morning Bartek

I sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

Betygsatt 5 av 5 stjärnor

Brilliant 😁

All I was hoping for that the paddle board would be ok for me as a beginner.

Having used it several times now I am astonished by how excellent it is 🎉
I was able to stand up in no time and quickly gained confidence.

It’s robust and stable and comes with excellent accessories.

On a 4 mile river trip I had to use the kayak seat and paddle conversion on the 2 mile return journey as there was a bit of a head wind.
It was excellent - the board went straight, thanks to the easy to install fin and cut through the water quickly 👍

My girlfriend bought one as well
(She used to teach paddle boarding on The Okanogan Lake in BC, Canada) and she was very impressed too.

I rarely give reviews but felt I had to in this instance to say how excellent the board is for the price we paid.
Thanks Bestway 👍

7 september 2025
Betygsatt 1 av 5 stjärnor

Still unresolved claim

I’m following up on my original review from August. Despite raising multiple tickets and being promised a replacement pump, Bestway.eu has failed to deliver or even respond. Yout reply to my last review was nothing more than lip service—no action, no follow-up, no accountability.
I’ve chased via email, social media, and your support portal. Every message has been ignored. It’s now October, and I’m still without the replacement I was promised months ago.
This is not just poor service—it’s a complete breakdown in customer care. If you’re considering buying from Bestway, be warned: once they’ve got your money, you’re on your own.

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Bestway Store UK

Svar från Bestway Store UK

Good morning Scott

Thank you for providing additional information.

However, the order numbers provided are not our order numbers and we have been unable to locate any contact from you from the details provided.

Please note that we are Bestway UK and not Bestway.eu

Kind regards
Customer Service Team


Good morning Scott

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Betygsatt 1 av 5 stjärnor

Not a happy experience this time around

Edited...
I did phone up Bestway and spoke to someone who told me I recieved what I ordered, I cannot prove I didn't because everything changed after purchase, the item can be used so wont go to waste, but hmm thats all you read into my review, not the fact that I was made to feel an idiot or stupid that i had to phone up to find out where my order was to then get refunded and made to feel like it was my fault. I have always used Bestway, have a pool and a spa and always purchase direct :/
from 2 stars down to 1 star due to lack of understanding.

I was sent an email saying chemicals in stock, I purchased them right away, 2 weeks later I call the company asking where they are to be told not in stock and they will refund me, no apology or anything, made me feel like it was my fault i paid for something not in stock. Also purchased an item that suddenly changed to something else after purchase even the photo had changed, ive kept it but ive been put off purchasing again direct from bestway.

18 september 2025
Logotyp för Bestway Store UK

Svar från Bestway Store UK

Good afternoon Karen

If you have received an incorrect item, please contact us so that we can investigate this for you.

Kind regards
Customer Service Team

Betygsatt 1 av 5 stjärnor

The bed it deflates

The bed it deflates

15 september 2025
Logotyp för Bestway Store UK

Svar från Bestway Store UK

Good afternoon

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Betygsatt 1 av 5 stjärnor

Terrible company

Terrible company. Avoid. I bought an expensive above ground pool and the liner was faulty. They made me jump through hoops to get a new one. They use the cheapest delivery service / provider possible. The item arrived, scratched, box battered and in a right state! Avoid Bestway, plenty of better alternatives with decent customer service.

29 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

BAD CUSTOMER AFTER SALES SERVICE

Had two pools with covers, ladders, etc. One pool cover ripped; this was in AUG 2025. Said! They will send a replacement as they get supplies weekly. HOW MANY WEEKS does it take? ordered from Amazon, will be ringing them to escalate.

I gave you your chance.
AMAZON paid back, I won't be back for a pool from Bestway

19 augusti 2025
Omdöme utan inbjudan
Logotyp för Bestway Store UK

Svar från Bestway Store UK

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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