Best4Flooring Ltd Omdömen 

384
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Ordered a sample of patterned vinyl. The ordering process was very efficient and it was great to be able to obtain a free sample to be able to look at in our room. Sadly as it was a patterned sample... Se mer

Betygsatt 5 av 5 stjärnor

I found Best4Flooring via an online search for flooring that I already had that I needed to match for an extension that I have recently had built. On searching the flooring, I found that some Retailer... Se mer

Betygsatt 5 av 5 stjärnor

It was easy to choose online they have a great range of flooring, easy to order and confirmation of payment sent quickly . Extremely good price on end of roll flooring . When it came the flooring w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Se mer

Företaget har svarat

Företagsinformation

  1. Golvförsäljare
  2. Heminredningsbutik
  3. Inredningsarkitekt
  4. Leverantör av trä och laminatgolv

Skrivet av företaget

Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

384 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(384)

83 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great product, fast delivery

Fast delivery, excellent product, kept informed from start to delivery

21 november 2025
Omdöme utan inbjudan
Logotyp för Best4Flooring Ltd

Svar från Best4Flooring Ltd

Hi Nick

Thank you for your great feedback! We’re delighted to hear you were happy with the fast delivery, excellent product, and the updates throughout the process.

We hope you enjoy your flooring and to welcome you back for any future projects

Kindest Regards
Best4Flooring

Betygsatt 5 av 5 stjärnor

Really quick and generously sized free…

Really quick and generously sized free samples. Thank you

19 november 2025
Omdöme utan inbjudan
Logotyp för Best4Flooring Ltd

Svar från Best4Flooring Ltd

Thank you for your lovely review! We’re glad you were happy with the quick delivery and the generously sized free samples. Please contact our sales team if you need any further information

Kindest Regards
Best4Flooring

Betygsatt 2 av 5 stjärnor

You jump through hoops if order is incorrect

When an order is wrong through no fault of your own you have to jump through hoops to get it corrected. Email after email call after call.
My first order was ok but the second has definitely put me off from ordering online. I won't be recommending them.

24 november 2025
Omdöme utan inbjudan
Logotyp för Best4Flooring Ltd

Svar från Best4Flooring Ltd

Good Afternoon Deborah

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your frustration.

We understand how disappointing it can be when an order isn’t correct, and we never want our customers to feel like they’re “jumping through hoops.” Our complaints procedure does require customers to complete a short form and provide photos so we can properly investigate the issue. In some cases, depending on the nature of the complaint, we may need further information or additional images to ensure we can offer the right resolution.

Having reviewed your complaint, I can see that regular correspondence took place, mainly because the initial photos provided didn’t include the specific images requested when the complaint was first logged. This meant we had to follow up for the correct details so we could complete the investigation. I’m pleased to confirm that your complaint has now been fully resolved.

Please be assured that this process is standard practice across most companies, as evidence is essential for us to investigate properly and put things right. That said, we truly appreciate your feedback, and we will continue working to make the experience as smooth and straightforward as possible for our customers.

Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order, fast delivery. Lovely design flooring looks great in the room

11 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Vinyl sheet flooring samples

Website was easy to navigate and I was able to order samples of vinyl sheet flooring which arrived promptly and are a good size so it's easy to see how the design would look in my rooms. Pricing seemed very reasonable and there is a good selection of roll ends and remnants also. Will definitely consider as one of my choices for flooring

18 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor experience


Customer Feedback:

As the width I required wasn’t listed on the website, I phoned to check availability. After several unreturned calls and broken promises to phone me back, I had to chase multiple times. However, Michelle was very polite and helpful throughout — she eventually arranged for the size to be made available online, and even stayed on the phone with me until my order successfully went through.

Unfortunately, the delivery experience was very disappointing. The item arrived at around 18:00, and as I had to pop out, my wife greeted the delivery driver. He was extremely rude and refused to help her move the item into the house, even though it was only about 8 metres from the parked truck. We were unaware that this was the delivery policy. He then left the item on the pavement and drove off, leaving my wife to manage .

31 oktober 2025
Omdöme utan inbjudan
Logotyp för Best4Flooring Ltd

Svar från Best4Flooring Ltd

We’re sorry to hear that you were disappointed with your recent customer experience. This is our busiest time of the year, and as a result, our warehouse and phone lines are extremely busy at the moment. We apologise if this has made it difficult for us to get back to you as quickly as usual.

We’re pleased to hear that Michelle was able to assist you with placing your order.

We’re also sorry to hear about your experience with the courier. As outlined in our terms and conditions, the courier service provides kerbside delivery only. This means that the flooring will be delivered to your door; however, due to insurance restrictions, the drivers are unable to carry the items inside the property.

We apologise that this was not mentioned during your phone call. When placing an order online, customers are asked to read and confirm acceptance of the terms and conditions, which include this delivery information. As the box was ticked and agreed to, it is understood that these terms have been read and accepted. However, we have reminded our team to ensure that this detail is mentioned during future calls in order to improve our service.

Please do not hesitate to contact our sales team if you would like to discuss this further

Kindest Regards
Best4Flooring

Betygsatt 5 av 5 stjärnor

Gerat quality and service

Easy to place order and great customer service when checking on delivery....which was delivered on the date stated.
Love my Victorian Green Flooring and will be purchasing more very soon 😊

15 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very disappointed

Very disappointed. Found our perfect carpet and ordered it up. Was due to be delivered on the Friday. It never arrived after waiting in all day and had no contact from the courier to explain delay. I contacted them on the Monday and they reassured it was out for delivery. Day 2 waiting for this. Only the underlay was delivered- the carpet was not on the van. I had to chase again on Tuesday and was informed it wasn’t out for delivery and would need to be booked for the Wednesday. They said they’d get it out by 12pm…..it never arrived and I had to chase again. More of a day wasted as they said it had to be signed for. It finally arrived at 4pm with the packaging burst open and staining on the edge of the carpet. The underlay was completely open at one end too. On top of this I had to keep moving the fitter day with each delay and gave wasted days of holiday waiting for failed deliveries. I’ve put in a complaint and waiting for a response but it’s put me off ordering carpet online again.

17 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy transaction

Easy transaction, good product.

2 oktober 2025
Omdöme utan inbjudan
Logotyp för Best4Flooring Ltd

Svar från Best4Flooring Ltd

Hi Claire

Thank you for your feedback! We're glad to hear the transaction was smooth and you're happy with the product. Hope to serve you again soon!

Kind Regards
The Best4Flooring team

Betygsatt 5 av 5 stjärnor

Order arrived on time

Order arrived on time and looks very good. We had it laid by a professional.

19 september 2025
Omdöme utan inbjudan
Logotyp för Best4Flooring Ltd

Svar från Best4Flooring Ltd

Hi Charles

Thank you for your kind review! We're glad your order arrived on time and that you're happy with how it looks. Great to hear it was professionally installed—hope it serves you well for years to come!

Kind Regards
Best4Flooring

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