I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasur... Se mer
Företaget har svarat
Ross provided a highly professional service throughout the process. He was an excellent point of contact between the landlord and tenant, ensuring clear communication and helping both parties work tog... Se mer
Beresfords was recommended to me by a friend and indeed they did not disappoint. The staff was very good in informing me every step of the way with the marketing process, always available either in t... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Kontaktuppgifter
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Storbritannien
- www.beresfords.co.uk
4,8
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Service
I have dealt a few times with Beresford's and in each instance the journey has been very easy with excellent service. All the staff are lovely and helped me find the property I wanted in each case. Thoroughly recommend especially Ella, Lauren and Taylor.
28 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Jo
Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
I’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live.
I would definitely recommend this lettings agency to other people
27 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Daniel
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We have recently brought a property in…
We have recently brought a property in Chelmsford. Andy and his team have been amazing through the process really helpful and nothing was to much for him. Thank you once again Andy and team and look forward to relaxing in our new home.
14 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Stewart,
Many thanks for your positive review for Andy and his team at our Chelmsford office. The team are proactive in their approach and will do all possible to ensure a sale goes through to exchange and completion, keeping all parties regularly updated. They will appreciate your 5 star award and wish you many happy years in your new home.
Alison Horsley, Customer Service Director.
Jazmin was very nice
Jazmin was very nice, polite and professional during the property visit. I particularly appreciated how careful she was regarding my privacy and how respectful she was of the property. Overall, it was a very positive experience.
2 juni 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Timothy
Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Hannah from Beresford's was amazing!
Hannah was amazing and a real credit to Beresford's letting. She is one of the reasons why I decided to use Beresford's full management service as trust is really important to me.
Hannah proved to me early doors that I could trust her and Beresford's to look after my rental properties giving me the peace of mind I needed that my properties will be professionally looked after.
25 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Thusara
Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We had such a positive experience with…
We had such a positive experience with Jasmine, our check-out officer. She was absolutely lovely from start to finish, professional, approachable and incredibly helpful.
She genuinely cared about doing a good job. She took the time to listen to our concerns, carefully went through everything with us and made us feel completely reassured that nothing was being overlooked. Her communication was excellent and she was so friendly and easy to deal with throughout (even when I wasn’t).
After having a few concerns around the check-out process, Jasmine was a breath of fresh air. She handled everything calmly and professionally and really went above and beyond to help us.
She is a real credit to the company and we honestly couldn’t have asked for a better person to deal with our check-out. Thank you so much, Jasmine — we really appreciated all your help.
24 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Carla
Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
14 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Christian
Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Warming and welcoming
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent for the first time she put us at ease and so happy to be renting through Beresfords!
15 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Aimee
Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
We appreciate Ross’s assistance.
We appreciate Ross’s assistance with this year’s annual rent review at Beresfords. Following discussions regarding the proposed rent increase, the matter was resolved satisfactorily.
Ross was helpful in providing clarification and the relevant correspondence when requested, and I appreciate the time he took to assist me with the matter.
Overall, We were satisfied with our experience of this year’s rent review process and appreciate Ross’s assistance in helping to resolve the matter.
20 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Frank
Thank you for providing us with your detailed feedback. I am pleased that Ross in our Renewals Department was able to assist you efficiently during your recent rent review, providing you with a professional service and giving clarity and advice where needed with any questions you may have had. We hope we can be of assistance to you again in the future and very much appreciate your 4-star rating.
Steven Bond
Managing Director - Residential Lettings
Svar från Beresfords
Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
7 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
I requested a viewing of a ground floor…
I requested a viewing of a ground floor flat in Billericay which I told the “manager” would be perfect for me. However, the female “manager” was extremely rude to me and wouldn’t let me view - even though I told her I would have sold my property through them - and it’s very modern and lovely Their loss!! Nasty woman! Not sure of the date. It still hasn’t sold!
23 juli 2026
Omdöme utan inbjudan
Svar från Beresfords
Having read your recent review Denise, it is extremely disappointing to note the comments made within.
Following a detailed appraisal of your file, and your subsequent contact via phone with both myself, and the local office, file notes outline a different view to your own in terms of how events have unfolded throughout your interaction with our Company. Our internal notes, which include conversations from phone calls and any emails sent and received, are added to the file in ‘real time’ and cannot be amended thereafter.
Concerning the viewing you have requested on numerous occasions, we have made our position perfectly clear. We have a duty of care with regards to our clients and our employees and should we have concerns, will not place them in a vulnerable position. With this in mind, we will not be accompanying your viewing and have made our seller aware as to the reasons why.
It is also worth noting that you told me several times you had numerous properties and did not need to sell a property to buy onwards. This is contradictory to the comments you have made.
To suggest the approach of our Branch Manager was rude is somewhat harsh, given how you choose to conduct yourself. I have been on the receiving end of your abusive language and have made it very clear we will not tolerate such behaviour.
I trust this clarifies our position with regards to your request.
Alison Horsley, Customer Services Director.
Very disappointing experience
Very disappointing experience. We made an offer on a property and proceeded in good faith, only to discover a significant issue and unable to proceed. I felt it was quite a big issue not to have clarified with the seller. That that knew or didn’t care to know.
Come across as professional but don’t do there research and pressure buyers into hurrying.
Unfortunately, based on our experience, I would not recommend this estate agent. I’m sure they will have some well thought out reply but it whatever they say, they made a mistake and failed to apologise for it and made me unhappy with their service.
13 juli 2026
Omdöme utan inbjudan
Svar från Beresfords
Having read the contents of your recent review Aidan, it is disappointing to note the comments made within.
I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter.
When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property.
Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor.
All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed.
I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase.
Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search.
Alison Horsley, Customer Service Director
All of the team are helpful and the…
All of the team are helpful and the process of letting my flat has been very smooth.
8 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Richard
Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future.
Steven Bond
Managing Director - Residential Lettings
Great team !!
Everyone I have dealt with have been very professional and supportive.
I will Definitely do business with this company again in the future.
8 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Professional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
7 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi John
Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I've used Beresfords in excess of 15…
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.
6 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Gemma,
Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings.
The staff in Beresfords lettings
The staff in Beresfords lettings
Department have been very professional & helpful in all matters relating to the change of tenancy in my property.
30 juli 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi John
Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Efficient and helpful
1 augusti 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Amanda
Thank you so much for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Svar från Beresfords
Hi Gill
Thank you for your kind words and 5-star rating which are much appreciated.
Steven Bond
Managing Director - Residential Lettings
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.