I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent... Se mer
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Det här tycker kunderna
Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasur... Se mer
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Ross provided a highly professional service throughout the process. He was an excellent point of contact between the landlord and tenant, ensuring clear communication and helping both parties work tog... Se mer
Beresfords was recommended to me by a friend and indeed they did not disappoint. The staff was very good in informing me every step of the way with the marketing process, always available either in t... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Kontaktuppgifter
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Storbritannien
- www.beresfords.co.uk
4,8
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
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Ross provided a highly professional…
Ross provided a highly professional service throughout the process. He was an excellent point of contact between the landlord and tenant, ensuring clear communication and helping both parties work together smoothly. We really appreciate his support and would highly recommend his services.
15 oktober 2026
Omdöme utan inbjudan
Thank you, Ella Xx
Ella was excellent throughout my tenancy referencing process. She made everything completely smooth, was always available to answer my questions, and ensured it was a pleasant experience from start to finish. Highly recommended, extremely helpful, and friendly!
8 oktober 2026
Omdöme utan inbjudan
Svar från Beresfords
HI Ella,
Thank you for providing us with your recent review. I was pleased to read that you found the referencing process to be a generally smooth experience, with the help and assistance of Ella who was on hand to guide you through this process and answer any questions you may have had. It's great that you would not hesitate in recommending us to others we very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent service
I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent. I would fully recommend him if you are needing advise with buying/selling a property. Excellent service!!! 👍
7 oktober 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Sue
Thank you for sending us with your detailed feedback. I am pleased that Ross has provided you with an efficient and helpful service during your recent dealings with him, I know he will be very grateful for your kind words. We hope that we can be of assistance to you again in the future and very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent communication and customer focused
Excellent communication and customer service from Lauren regarding my tenancy query, clear and concise information provided.
8 oktober 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Travis
Thank you for providing us with your recent review. I am pleased that you felt Lauren provided you with clear and concise responses to your queries surrounding your tenancy. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
5 star no complaints
Barbara was kind and professional in her visit. When looking around/ taking photos she is always friendly and understanding.
5 oktober 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Peter
Thank you for your kind words regarding Barbara's recent visit to your property. We invest heavily in our staff training, so it was pleasing to read that Barbara was polite, friendly and respectful whilst carrying out her inspection. I know she will very much appreciate your kind words and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Beresfords was recommended to me by a…
Beresfords was recommended to me by a friend and indeed they did not disappoint. The staff was very good in informing me every step of the way with the marketing process, always available either in their office and responding quickly to my email enquiries. Finally my property was let out within three weeks which was above my expectations and an excellent result.
3 oktober 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Emilia
Thank you for providing us with your detailed feedback. I am pleased that you found the process of renting out your property to be a positive experience and that our lettings staff kept you fully informed of progress along the way. We very much appreciate your kind words and look forward to supporting and working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
Thank you,Barbara!
Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasure meeting her. We were very pleased with the service. Thank you, Barbara!
2 oktober 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Dilek
Thank you for providing us with your recent review. I am glad that you had a positive experience with Barbara when you she came to visit you for a routine inspection. I know she will very much appreciate your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Sian was absolutely brilliant and a…
Sian was absolutely brilliant and a delight to meet, she was extremely helpful and very knowledgeable and sweet.
Highly recommend anyone to use Beresford.
25 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Justin
Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
Barbara was fantastic as usual
Barbara was fantastic as usual - offering an efficient and professional service that is second to none.
28 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Jane
Thank you for your recent review. I know that Barbara will be very grateful for your kind words and we hope we can be of service again in the future. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I cannot recommend Hannah at Beresfords…
I cannot recommend Hannah at Beresfords Letting Agents in Colchester highly enough.
From start to finish, Hannah has been absolutely fantastic. She is professional, friendly, approachable and incredibly efficient, always keeping me fully informed and making the whole process as straightforward and stress-free as possible.
What really stood out was Hannah’s communication and willingness to go the extra mile. Nothing was ever too much trouble, and she was always quick to respond, knowledgeable and genuinely committed to providing an excellent service.
Hannah is a real credit to Beresfords, and the level of service she provided exceeded my expectations. It is refreshing to deal with someone who combines professionalism with such a personable and caring approach.
A genuine five-star service. I would have absolutely no hesitation in recommending Hannah and Beresfords Colchester to anyone looking for a first-class letting agent.
20 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Paul,
Thank you for providing us with your detailed feedback. I was pleased to read that Hannah was instrumental in assisting you with the lettings process. It's great that she was communicative, efficient and always willing to go above and beyond wherever possible. I know she will be very grateful for your kind words and it is great to know you would not hesitate in recommending us to others. We wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Recommendation of Beresfords Letting Team
Sian and Danny have been professional, helpful and efficient throughout the whole process. I would highly recommend the Beresfords letting team.
25 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Lauren,
Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
9 months and 70 viewings later...
We had been searching for a property for nine months, speaking with numerous landlords and estate agents who promised us the world but ultimately failed to deliver. That all changed when we met Rylie at Beresford’s.
From the very beginning, Rylie stood out through her exceptional attention to detail, honesty, professionalism, and genuine commitment to helping us. She was incredibly supportive throughout the entire process, keeping us informed, listening to our needs, and going above and beyond to make what had been a very frustrating experience feel seamless and positive.
Her approach, dedication, and outstanding level of service were truly admirable, and we couldn’t have asked for anyone better to guide us through the process.
Without a doubt, the best estate agency experience we’ve had, with exceptional service from start to finish. We cannot recommend Rylie and Beresford’s highly enough!
24 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Akheim,
I was thrilled to read your detailed feedback regarding your experience of working with Rylie in our Brentwood lettings office during your search for a suitable property. It was great to read that after looking for such a long time, she provided you with a professional, honest and efficient service that ended with finding you a great property. I know that Rylie will be very grateful for your kind words and it is great to know that you would not hesitate in recommending us to others. We all appreciate your 5-star rating and wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
Letting of House
Eleanor Scott at Beresfords provided phenomenal service throughout the letting of my flat. Her efficiency, professionalism and attention to detail made the whole process feel straightforward and exceptionally well managed.
Eleanor was proactive in keeping everything moving, communicating clearly and responding promptly to queries. I particularly appreciated how organised she was, handling each stage with care and ensuring I was kept informed throughout. Her personal approach and commitment to delivering a great service really stood out.
I couldn’t be happier with the experience and would highly recommend Eleanor to anyone looking to let their property. Thank you, Eleanor, for making the process so smooth!
23 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Tristan
Thank you so much for your detailed feedback regarding Eleanor from our Brentwood office who assisted you with the recent letting of your flat. It was great to read that you found her to be professional and knowledgeable whilst working with her, whilst keeping the process moving in a swift and efficient manner. I know she will be very grateful for your kind words and we hope we can be of assistance to you again in the future.
Steven Bond
Managing Director - Residential Lettings
Barbara was professional and friendly…
Barbara was professional and friendly and made me feel at ease in my home.
22 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Dee
Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
First time we have rented with a…
First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company.
Kind regards
Mr Everaert
22 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Joseph
Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Tried numerous time to book a viewing…
Tried numerous time to book a viewing with this company. Beresford. But they insist that I cannot unless I use their own mortgage advisor / broker. They constantly want to upscale me with their services. Rather than focus on what I am asking for. So hit a brick wall . Cannot view the house to make an offer on it. Time wasters.
22 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi John,
Having seen you recent 1 star review, it is naturally disappointing to note your comments made within. I cannot locate a file for you as I have not spoken with you directly and am unsure which one of our offices you may have dealt with?
Whilst I do not know which property you wanted to view, I would point out that many of our sellers ask us to financially qualify potential viewers ahead of confirming viewing arrangements. Sellers want peace of mind knowing that people can afford to buy their property, should they wish to place an offer.
Financial qualification with Flagstone Financial is free and there is no obligation to use the mortgage advisor. It is the buyer’s choice as to whether they wish to have further conversation about other suitable mortgage products and whether they can save money.
From a buyer’s aspect, once they have spoken to our mortgage advisor, they will be in the strongest possible position should they wish to place an offer.
Please understand we are carrying out our due diligence, as requested by the seller. This will be explained to every potential viewer who will be offered the opportunity to meet with one of our advisors or if they are unable to attend the local office, we will arrange an appointment via video call.
If a potential viewer is resistant to speaking to our advisor, we will accept a current ‘agreement in principle’ from a lender, outlining the appropriate loan amount as evidence of borrowing. In cases where someone is also reluctant to provide this documentation, we will present the evidence to a seller. It is then the seller’s choice as to whether they wish to accept the viewing or not.
I trust this clarifies the process. Should you wish to discuss this matter further with me, please contact me on a.horsley@beresfords.co.uk.
Alison Horsley, Customer Service Director.
Thorough
Barbara was so thorough and clearly talked through the findings and my options when my tenants checked out.
7 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Carole
Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
Ross in the Renewals Team at Beresfords…
Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.
13 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Christine,
Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future.
Steven Bond
Managing Director - Residential Lettings
Respectful , pleasent & friendly!
Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.
11 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Extremely disappointing and frustrating…
Extremely disappointing and frustrating experience with this agency.
We ultimately had to withdraw from the purchase after months of delays, unresolved enquiries and a lack of transparency and communication.
We were repeatedly pressured to complete the next steps on our side, despite still waiting for essential information and responses from the seller and their solicitors. It felt as though we were expected to keep progressing while the other side’s outstanding matters were left unresolved.
We were committed buyers and completed everything required from our side, but the poor communication and lack of urgency completely undermined our confidence in the process.
A very disappointing experience, which resulted in us walking away from the purchase.
9 september 2026
Omdöme utan inbjudan
Svar från Beresfords
Hi Gabriela,
It is naturally disappointing to see the one-star review and comments you recently posted regarding your potential purchase.
I have carried out a detailed appraisal of your file, notes of which are added in real time and therefore cannot be amended thereafter and spoken to the relevant team to gain a better understanding of your experience.
I am advised you spoke to the local office at length yesterday and indicated the lack of communication throughout this transaction was directed towards the seller’s conveyancer. I do appreciate your frustration as at times, it can be extremely difficult trying to contact conveyancers for updates. We do not have this problem when a client is using one of our recommended conveyancers with whom we have a close working relationship with.
With regards to your point relating to next steps, once the legal work has been completed, we will always ensure our clients are ready to proceed and therefore conversations will take place concerning exchange dates and deposit.
I am sorry to hear the office could not keep the sale moving forward, despite their best efforts. I can only imagine how disappointed you must feel and hope that we can find another suitable property for you to purchase.
Should you wish to discuss this matter further with me, please do not hesitate to contact me on a.horsley@beresfords.co.uk.
Alison Horsley, Customer Service Director.
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