The woman in the shop was so knowledgeable. If it wasn’t for her then we wouldn’t have ended up with this mattress. It’s probably double what I thought I would spend but when you consider how long yo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We purchased the bed from the Birkenshaw store, Uddingston. We were helped by Linda. She listened to what we needed as the bed was for our son with additional needs. She gave us options and didn't pre... Se mer
Företaget har svarat
Heather was very helpful in store giving information about each mattress. Excellent variety of mattresses and beds to view and try. Mattress is due to be delivered next week. Overall a very go... Se mer
Företaget har svarat
Absolutely fantastic service from start to finish. Nothing was a problem instore at Uddingston. Mattress bought was perfect for my son and he is loving it. Delivery was smooth and delived to my room o... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Uddingston650
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
8 Rannoch Road, Birkenshaw, G71 5PR, Uddingston, Glasgow, Storbritannien
- 1698801979
4,7
Utmärkt
482 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All staff put us at ease
The sales staff were lovely and personable and the delivery staff were really nice as well. I never felt spoken down to or that I was a hassle in anyway shape or form, great experience all round
10 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Uddingston650
We're happy to hear that our sales and delivery teams were personable and made you feel comfortable. We appreciate your positive feedback on your great experience!
Stewart - Bensons Team
Svar från Bensons For Beds - Uddingston650
We're so happy to hear you enjoyed our great beds and service again! Thank you for your continued positive feedback; it means a lot to us.
Megan at Customer Care
Easy buy
From buying the new mattress to it being delivered was seamless. We already knew what mattress we wanted we only needed to try it out to confirm if it was the correct one for our needs
10 januari 2026
Svar från Bensons For Beds - Uddingston650
We're happy to hear that the process of buying and receiving your new mattress was seamless! Thank you for trying the mattress in our store to ensure it met your needs.
Great staff ( linda ) good knowledge of…
Great staff ( linda ) good knowledge of what we were looking for
4 februari 2026
Svar från Bensons For Beds - Uddingston650
We appreciate your feedback! We're happy to hear that our staff's knowledge met your expectations during your visit.
Svar från Bensons For Beds - Uddingston650
Thank you for taking the time to leave your feedback with us Steph. I’m truly sorry to hear that you felt our staff were not very nice during your visit. This is the opposite of the experience we want our customers to have and have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Shocking delivery experience
We paid a lot of money to get a new mattress for our super king bed. When they attempted delivery (with a 3 man crew), they said it wouldn’t fit up our stairs and refused to deliver it despite us agreeing to sign the waiver for any damage it may cause. They took it away and I attempted to get a refund. I was then told it would cost me 20% of the order value (over £300) to do so. I then said just to drop it back and I would get my husband to lift it upstairs (which he did, with the help of my brother). I’m absolutely appalled by the customer service and this shocking t&c of having to pay 20% when they can’t fulfil their obligations to deliver. They somehow managed to take the previous mattress away with absolutely no problem. We live in a 5 bed house and have a typical staircase. Would not recommend to anyone
6 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Uddingston650
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is absolutely not the level of service we aim to provide, and I completely understand your frustration, especially given the investment you made and the inconvenience caused.
I’m very sorry that the delivery team refused to proceed despite your willingness to sign the waiver.
Please be assured that I will be feeding all of this back to the relevant teams so we can review what happened and prevent anything similar from happening again.
Thank you,
Megan at Customer Care
Great service and a great mattress a an…
Great service and a great mattress a an excellent price.
5 februari 2026
Svar från Bensons For Beds - Uddingston650
We appreciate your positive feedback! We are so happy you received great service and a wonderful mattress at an excellent price.
Brilliant customer experience
Brilliant customer experience, from ordering the bed in-store (with Linda), to be kept up to date re. delivery and then the delivery men calling me on day of delivery and taking the new bed and mattress upstairs to the bedroom. End to end service was superb !
5 februari 2026
Svar från Bensons For Beds - Uddingston650
We're happy to hear you had a brilliant experience, from ordering your bed to the delivery team taking it upstairs. It's great to know you were kept informed and that the end-to-end service was superb. Thank you for your review.
Svar från Bensons For Beds - Uddingston650
We're happy to hear that we kept you informed during the delivery process. Thank you for your positive feedback!
Great Service
Very knowledgeable staff & not pushy in anyway.
Linda who looked after us was patient & explained everything very clearly.
27 januari 2026
Svar från Bensons For Beds - Uddingston650
We appreciate your positive feedback! We're happy to hear that our staff was knowledgeable and patient. It's great to know everything was explained clearly.
Very helpful staff in the birkenshaw…
Very helpful staff in the birkenshaw store. Delivery came on time with great communication throughout
18 januari 2026
Svar från Bensons For Beds - Uddingston650
We appreciate you sharing your positive experience! We're so glad to hear that our team was helpful and that your delivery arrived on time with great communication.
Excellent service at the store and the…
Excellent service at the store and the delivery guys couldn’t have been more professional and helpful with getting the new mattress up a very awkward staircase.
Thanks again lads .
13 januari 2026
Svar från Bensons For Beds - Uddingston650
We're happy to hear that you received excellent service in our store and that our delivery team was professional and helpful navigating the tricky staircase! Thank you for your review.
Cancellation and refund policy isn't customer specific
My mum (has dementia) ordered a bed on 4/1/26, regretted it the day after but thought she didn't have any rights so said nothing, after speaking with her on the 12th she wanted to cancel. I contacted HQ, explained the situation and they agreed that a cancellation and full refund should take place but said to speak to the manager of the store where the order was placed. Spoke with the assistant manager who is trying to impose a 20% cancellation fee as 'the bed will be cut and fabricated'. I am in the process of looking at the consumer act to get a full refund for my mum. (she has been waking up during the night upset that she's spent close on 3K on a bed). The service has been accusatory, when the sales person has no experience of how Alzheimers sufferers feel and make decisions. Support could be better but I feel I have a bit of a fight to get the refund as it's 1 day beyond what Bensons for Beds state in their terms. It would have been a better experience if the Uddingston store took the view of HQ and agreed fully. I'm happy to take legal advice to pursue.
12 januari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Uddingston650
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties your mum experienced with her order and the cancellation process. I can see we are continuing to assist you in the cancellation and hope to resolve this as soon as possible.
Thank you for your feedback - Lauryn at Customer Care.
From sales to delivery all aspects were…
From sales to delivery all aspects were extremely satisfactory
10 januari 2026
Svar från Bensons For Beds - Uddingston650
We’re delighted to hear every aspect of your experience, from sales to delivery, was extremely satisfactory. Thank you for your positive review – Lauryn at Customer Care 💜
Smooth process from start to finish
From the initial discussion with the sales person to the delivery and installation this has been a most excellent process. Communication was extensive and it was so easy to change the proposed delivery date to a more suitable one. The app to track the driver location on the day was an unexpected bonus. The installers could not have done more for us and I would use Bensons again.
12 januari 2026
Svar från Bensons For Beds - Uddingston650
We’re so glad your experience was excellent from start to finish – smooth communication, easy delivery changes, and helpful installers! 💜 Thank you for your positive review - Lauryn at Customer Care
The sales staff were helpful without…
The sales staff were helpful without being pushy or overbearing and gave us the information we needed to make our selection. The communication from the company was excellent so we knew exactly when our delivery would be and it was right on time. The delivery staff were polite and respectful - it was a pleasure to deal with them - and they did their job without any fuss or bother. I have recommended this company to friends.
10 januari 2026
Svar från Bensons For Beds - Uddingston650
We appreciate you recommending us! It's great to know that our team provided helpful information without pressure and that our communication and delivery service met your expectations. Thank you for your positive review – Lauryn at Customer Care 💜
Svar från Bensons For Beds - Uddingston650
Thank you for your kind words Jacqueline! We’re so pleased to hear our team was warm, attentive, and knowledgeable—it’s exactly what we strive for!
See you next time! Megan at Customer Care 😊
Good selection
Great selection of beds and mattresses to choose from. Friendly, helpful, knowledgeable staff who left us to browse at our own leisure and were on hand to help with any queries we had.
9 januari 2026
Svar från Bensons For Beds - Uddingston650
Thank you for your lovely feedback Lisa! We’re thrilled you enjoyed the wide selection and felt comfortable browsing at your own pace. Our team is always happy to be on hand when needed—so glad that came through! Thanks again for your support – we truly appreciate it! Megan at Customer Care😊
Happy to part with our money.
Great friendly, knowledgeable staff. Great price for our purchase.
31 december 2025
Svar från Bensons For Beds - Uddingston650
We appreciate your kind words! We are happy our knowledgeable staff provided a great experience and price. Thank you for your positive review – Lauryn at Customer Care 💜
Went in on Sunday 28th to buy a new…
Went in on Sunday 28th to buy a new mattress.
Everything was very easy from trying out mattresses to purchasing it from Sandra(I think her name was)
Would recommend
28 december 2025
Svar från Bensons For Beds - Uddingston650
We're happy to hear that buying a new mattress was easy, from testing to purchase. We appreciate your recommendation and thank you for your positive review – Lauryn at Customer Care 💜
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.