Bensons For Beds - Swindon Omdömen 

This is our third annual purchase from Bensons in Swindon. Martin quickly found our details and processed our order for a double Eve Hybrid mattress for our daughter.
Communication about delivery and person delivering swindonwas spot on. All went very well AS USUAL.

After having very bad service through Emma on line it was nice to go into a store and get great customer service. Store was clean and welcoming, the staff were not too on top of you when you first go in and are more than happy to help when you do need them

Polite professional team.very good serive from ordering to delivery

Overall I received good service. However there was one outstanding negative which made me feel quite uncomfortable and not very valued as a customer.

Without asking about my preferences first, the assistant just went ahead costing up prices with the 0% finance. Fine, it was good to hear all the options. However he calculated costs based on a 20% deposit without even asking me what deposit I was happy with. It was assumed that 20% was reasonable and manageable. I explained that I had looked at the finance options online before coming to the store, and needed to go with a 0% deposit option, which meant that I couldn't get the 0% finance option and would pay around 9% for the privilege. This was absolutely fine, as I had already costed this and felt happy with that decision. However the assistant made me feel very uncomfortable when he said 'you're the first person I've ever had to not go with the 0% finance option'. It made me feel embarrassed, that because of my financial situation I couldn't afford to put any deposit down. My finance agreement went through absolutely fine, showing that I won't have any trouble with the repayments etc. But that comment really tainted my otherwise good experience. I would have loved to go with the 0% finance option, but I'm currently pregnant and have a lot of items to buy for the baby, so I just don't have the money to put any deposit down. The whole reason I'm buying a new bed is so I have extra storage room underneath for baby clothes etc. So, to be made to feel embarrassed about my financial situation wasn't a nice feeling, and would unfortunately make me think twice before returning as a customer in the future, or recommending your store to family and friends.

The shop was quiet being a Monday and the sales assistant didn’t pounce on us which was great. She asked after a while if needed help and at the time we didn’t so she politely left us alone. When we needed help we found her and she was very helpful and knowledgeable about the bed that we eventually purchased. Whole thing was very easy she explained the process to expect and we didn’t need to ask a thing as she covered everything. Great service would use again.

The woman who helped us out (Jo) was very helpful and easy to talk to, she made us feel very at ease and relaxed through the entire process. No hard sale or anything just listened to what we wanted and helped us get it all sorted

Friendly staff not over bearing or pushy let you look try out the beds if anything you needed all you had to do was ask😀 very knowledgeable on what they were selling

Leah was great, she asked if we needed help without being pushy (unlike some of the sales associates in competitor stores) and when we did need her assistance she was clear and informed. Loved the variety in store and again, Leah made the whole experience smooth.

We unfortunately had an uncomfortable experience at the Swindon store. We found the shop assistant to be unfriendly and as she showed us each mattress it seemed as if she was in a rush. She then left us to help a colleague at the till instead.

We had a great service from the staff who helped us with various questions.

Jo was really friendly and approachable at the Swindon store, she knew her products and recommended a mattress that we bought along with a double bed. Jo is a great ambassador for Bensons and I hope she is given the recognition she so deserves. Thank you Jo, you helped me and my teenager find the perfect bed.

Brilliant service no pressure to buy. The lady was very patient and understood what we wanted.

the lady who served gave me all the discounts i didnt know i was going to get. she was amazing

Every aspect was painless from ordering to mattress arriving. Delivery guys we're great. Offered to take upstairs to the room. Fantastically polite and informative. Both are a brilliant representation of the company.

Friendly staff and right advice

The store manager is really helpful and knowledgeable. He can answer all my questions in a very politely manner.

Jo was very helpful, friendly and in no way pushy. She let us take our time testing the mattresses and was very informative when placing our order.

What a great experience . The staff were very helpful and friendly . Nothing was to much trouble . Moving mattresses so my daughter and her husband could get a feel for the right Mattress for them . Helping me choose the right wardrobe and may out

Jo Poole Assistant manager, Swindon branch, excellent at her role, very informative and passionate about her job, we didn’t go to any other bed retailer despite there being two others close by, and we are from Cheltenham but I wouldn’t go anywhere else!! Big thanks to Jo.

The lady (Jo) who served us was very knowledgeable and I formative about all the products in store and really helped us make a good choice to suit our needs.