Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... Se mer
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Plats
Byt platsUnit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF Swindon, Swindon, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent visit to the showroom. Good knowledgeable member of staff who didn’t put you under pressure to buy. There to help but not to pressurise. Excellent sales process, everything explained clearly... Se mer
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We bought a bed for our daughter, Benson beds were great they gave us time to look and choose what we wanted, the time scale to deliver was good and the delivery guys were great and assembled the bed... Se mer
Företaget har svarat
1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.... Se mer
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Företagsinformation
Om Bensons For Beds - Swindon
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF, Swindon, Swindon, Storbritannien
4,6
Utmärkt
80 omdömen
Ber kunder att lämna omdömen
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An exceptional customer service with Bensons
Excellent visit to the showroom. Good knowledgeable member of staff who didn’t put you under pressure to buy. There to help but not to pressurise. Excellent sales process, everything explained clearly. Excellent communication throughout regarding the delivery with all timescales met. Delivery excellent, all staff involved in the process were polite, helpful, and even took their shoes off. Fantastic advert for the company and customer service was top class. Throughout the process, start to finish, Bensons customer service excels. Well done and thank you to all involved.
20 augusti 2026
Svar från Bensons For Beds - Swindon
Thank you for the glowing review! Our team prides ourselves on providing excellent customer service and we are thrilled to hear that it showed during your visit. We aim to make the sales process as smooth and pressure-free as possible. Thank you for choosing Bensons and we hope to see you again soon!
New bed
We bought a bed for our daughter, Benson beds were great they gave us time to look and choose what we wanted, the time scale to deliver was good and the delivery guys were great and assembled the bed so we did not have to do anything. Great service will 100% recommend
14 augusti 2026
Svar från Bensons For Beds - Swindon
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our bed and delivery service. It's our goal to provide exceptional service and make the whole process as easy as possible for our customers. Thank you for choosing Benson Beds, we truly appreciate your recommendation!
Great service in store and from delivery team.
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then.
We did place an order on our second visit and the delivery was made about 10 days later with good communication about our two hour time slot. The delivery guys were friendly and delivery made to the room of our choice.
15 augusti 2026
Svar från Bensons For Beds - Swindon
Thank you for taking the time to share your experience with us, we are thrilled to hear that Martin was able to provide you with exceptional service. We pride ourselves on creating a stress-free and pressure-free shopping environment and we're glad we could help find the perfect mattress for you. Thank you for choosing us and we hope you enjoy your new mattress!
Bought two mattresses from Bensons…
Bought two mattresses from Bensons Swindon, from start to finish, absolutely no issues, very smooth journey. Sales colleague was very helpful and delivery was faultless, thanks Bensons
13 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Swindon
Thank you for choosing Bensons Swindon! We're thrilled to hear that your mattress buying experience was seamless and our team provided excellent service. We appreciate your positive feedback and hope you enjoy your new mattresses. See you again soon!😊 #BensonsSwindon #GreatService #HappyCustomers
Overall all an amazing experience
From start to finish Bensons For Beds were amazing. The lady in Swindon Bensons was so helpful Would highly recommend.
6 augusti 2026
Svar från Bensons For Beds - Swindon
We're so pleased to hear that your experience with us was amazing from start to finish. It's wonderful that our team member in Swindon was so helpful, and we truly appreciate your high recommendation!
Thank you for your positive review - Lauryn at Customer Care
Flawless from entering the store to delivery!
1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.
2. Great communication before day of delivery and on the day of delivery
3. Delivered within the 2 hour time window specified by two very friendly, helpful and courteous guys who had to carry it up two sets of stairs! I also received a phone call from them when they were 10 mins away, AND I could follow their location on my phone using a link emailed to me. Excellent!
31 juli 2026
Svar från Bensons For Beds - Swindon
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member in the Swindon branch provided such helpful and knowledgeable assistance, making your ordering process straightforward. We're also glad the delivery communication was excellent and that our delivery team was friendly, helpful, and courteous.
Team Bensons
The delivery was 2pm to 4 but the…
The delivery was 2pm to 4 but the delivery was 3hrs late at 7pm after I had to make several phone calls at last it arrived and was told I could not make up and leave to air for at least 2hrs the delivery men were very polite but I only had a call from them after 2hrs delay
3 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Swindon
We are sorry to hear about the delay to your delivery and the lack of communication you experienced on the day. We have requested your order details so we can look into this further.
Thank you for your feedback.
Superb in every way
Superb in every way - but I have already answered this in a questionnaire
2 augusti 2026
Svar från Bensons For Beds - Swindon
We are so glad you enjoyed your experience with us! We appreciate your valuable feedback.
Team Bensons
Excellent service from staff in the…
Excellent service from staff in the Benson shop to delivery.. Delivery men very polite, helpful and quick at assembling both beds..
30 juli 2026
Svar från Bensons For Beds - Swindon
We're so pleased to hear about the excellent service you received from our shop staff and that our delivery team was polite, helpful, and quick at assembling your beds! Thank you for your wonderful feedback.
Team Bensons
Fantastic company
The bed frame and mattress in themselves were really good quality. I got an absolute bargain. Carl and Steve the delivery men were brilliant! Tbf I only seen one of them as ther were so efficient! I had an estimated time of delivery. I also got a call when they were about half an hour away. If I ever need a new bed again I would just go straight to Benson beds. I would definitely recommend Benson beds!
30 juli 2026
Svar från Bensons For Beds - Swindon
Thank you for your fantastic review! We're delighted to hear you found such a great bargain and were pleased with the quality of your bed frame and mattress. It's wonderful to know our delivery team was efficient and kept you well-informed. We truly appreciate your recommendation!
Team Bensons
Excellent Service
Accurate delivery date and excellent communication from the team. John and Martin were great lads
24 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Swindon
Thank you for your wonderful review! We're delighted to hear that you were pleased with our communication and that your delivery arrived exactly as promised.
We'll be sure to pass your kind comments on to John and Martin. It's fantastic to know they made such a positive impression and helped make your delivery experience a great one.
Thank you for choosing Bensons for Beds. We hope you enjoy your new purchase! 😊
Great service
I can’t recall the name of the lady in the Swindon store, it may be Laura (sorry), but she was extremely professional and helpful with our purchase. Her attitude was warm and friendly and was happy to help.
22 juli 2026
Svar från Bensons For Beds - Swindon
We're so pleased to hear about your positive experience at our Swindon store. It's wonderful that our team member was professional, helpful, warm, and friendly during your purchase. Thank you for sharing your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Good bed however unprofessional follow up
I really like the bed. However the bed was delivered with two visible stains at the lower end. After assembling it, the delivery team acknowledged the issue, apologised, took photographs of the stains, and advised that someone would contact me to arrange a replacement or resolve the problem. Despite this assurance, I have not been contacted, and the issue remains unresolved.
11 juli 2026
Svar från Bensons For Beds - Swindon
Thank you for your feedback. We're sorry to hear about the stained bed and that you haven't been contacted yet. We understand your frustration and are looking into why this issue hasn't been resolved.
The delivery/installation team were…
The delivery/installation team were great. There was a worry that it wouldn’t fit but they managed to get it in …thank you.
13 juni 2026
Svar från Bensons For Beds - Swindon
We're so glad our team could successfully deliver and install your item. We appreciate your kind words!
Team Bensons
Svar från Bensons For Beds - Swindon
We appreciate your kind words! We are delighted to know you found our team helpful and friendly.
Team Bensons
Svar från Bensons For Beds - Swindon
We're so glad to hear we were on time, communicated well, and were helpful!
Team Bensons - Jess
Extremely satisfied with overall services and staff, especially the support provided by the Store Manager Joanne was exceptional in the Mannington store
A year ago, 2025, we purchased a king size mattress and noticed before the delivery we could not go into our bedroom via the stairway. As we urgently contacted Joanne who listened to our problems and advised us to change a rolled mattress and took a taxi for delivery as we urgently needed.
This year, we went into the same store to buy three more beds and a mattress. The ottoman bed is great and the Slumberland Orthopaedic Support Luxe Mattress is perfect for our needs.
The delivery team were also excellent. They arrived on time, called ahead before the delivery slot, and were very courteous and careful when bringing the beds and mattress into the property.
Overall, an excellent buying experience from Bensons, staff very friendly and helpful and knowledgeable helping me choose my right beds and mattress. From the ordering process through to delivery, everything was smooth, well-organised, and hassle-free. Highly recommended.
11 maj 2026
Svar från Bensons For Beds - Swindon
We are so pleased to hear about your continued positive experiences with us, especially the smooth process from selection to delivery. It is wonderful to know our team, particularly Joanne, provided such excellent service. We truly appreciate your high recommendation.
Team Bensons - Jess
Shop staff most helpful
Shop staff most helpful. Bed was delivered on time as promised. Delivery drivers Steve and Carl were very good. Mattress is spot on.
15 maj 2026
Svar från Bensons For Beds - Swindon
We're so pleased to hear our shop staff were helpful and your delivery was on time. It's great you love your new mattress!
Team Bensons - Jess
Assisted by Jo
Assisted by Jo, assistant manager in Swindon branch.
Second time ordering a bed for the house, excellent service and always seems delighted to help around.
Over all, meets the expectation and service from Swindon branch.
7 maj 2026
Svar från Bensons For Beds - Swindon
Thank you for your lovely feedback! We’re delighted to hear Jo, our Assistant Manager at the Swindon branch, provided such excellent and friendly service once again. It means a lot to us that you’ve chosen to shop with us for a second time and that your experience met your expectations. We’ll be sure to pass on your kind words to the team! 😊
Great sales and delivery
15 april 2026
Svar från Bensons For Beds - Swindon
We're happy to hear that you are pleased with the sales and delivery. Thank you for your positive feedback!
Team Bensons
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