From the moment we walked in the store until the bed was put together and located in the bedroom the service was excellent. Sarah, at the showroom, was so friendly and helpful, leaving no stone unturn... Se mer
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Plats
Byt platsUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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Det här tycker kunderna
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Se mer
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Really nice people to deal with, lovely friendly and helpful staff every time we’ve been. Thanks so much for the lovely bed and mattress.. they’re fantastic quality and look perfect in our room.
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All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a... Se mer
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Företagsinformation
Om Bensons For Beds - Stevenage493
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Storbritannien
- 1438312172
4,8
Utmärkt
504 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service and quality
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattress was exactly what we were looking for and affordable considering we've tried other more expensive options but didn't match the quality. So thankful for Jake and Sophie who helped us on our visit before this one.
12 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided excellent service and helped you find an affordable, high-quality mattress. We're delighted you found exactly what you were looking for.
Team Bensons
Stevenage branch, wonderful experience.
The staff at the Stevenage branch, particularly Sophie, were very knowledgeable, courteous, and helpful; she let me try out various mattresses. There was no pressure, and they let me take my time.
The first mattress that I purchased I found to be not as comfortable as I thought it would be. I also have a medical condition, and the new mattress did not work for me, so I went back to the store, and Sophie helped me to choose a different mattress and she was happy to exchange the matter for me without any penalties I am a pensioner and I felt very comfortable and confident dealing with Benson for bed Stevenage branch
27 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
We are so pleased to hear about your positive experience at our branch! It's wonderful that our team was knowledgeable, courteous, and helpful, allowing you to take your time and try out various mattresses without any pressure. We're especially glad that we could assist you with the exchange and ensure you found a comfortable mattress that works for your medical condition. Thank you for sharing your confidence in us.
Team Bensons
Svar från Bensons For Beds - Stevenage493
Hello Mrs Alexander,
Thank you for your kind words! 😊 We're delighted to hear that you received excellent service and that you'd highly recommend us.
Providing a great experience for our customers is always our goal, so it's wonderful to know we've met your expectations. We truly appreciate your support and look forward to helping you again in the future.
Thank you for choosing us,
Megan | Customer Care Specialist⭐
Great Service
All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a really understanding nature and warming manner. We'd definitely return in the future to Paul and the team at Stevenage.
4 augusti 2026
Svar från Bensons For Beds - Stevenage493
It was a pleasure to be of service to you thank you for your review and look forward to further visits from Paul
Bensons for brilliance!
Fantastic, friendly staff and amazing prices in the discount section upstairs 👌
5 augusti 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear you found our staff fantastic and friendly! It's wonderful that you also discovered amazing prices in our discount section upstairs. Thank you for your kind feedback!
Team Bensons
Bensons Beds provided an excellaent service
The in-store service was excellent. The manager Paul took time to go through the different mattresses and gave us time to choose without pressure. Staff were friendly. Thanks for the free bed protector and kit. On the day of delivery 29th July 2026 Charles and Chichi called to let us know that they were on the way and arrived on time and within the window that was given. We would recommend Benson Beds at Stevenage to family and friends. Thank you for the service.
24 juli 2026
Svar från Bensons For Beds - Stevenage493
I couldn't put it any better thank you for great review much appreciated from Paul
Excellent service and help
Excellent service and help. The staff were great and I got what I needed. Thank you to the sales lady Patricia for all your help and advice
25 juli 2026
Svar från Bensons For Beds - Stevenage493
Hi Andy,
Thank you for your wonderful review! We're delighted to hear you received excellent service and support from our team. We'll be sure to pass your kind words on to Patricia!
Your feedback means a lot to us — thank you for choosing us,
Bensons for Beds✨
Svar från Bensons For Beds - Stevenage493
Thank you for your kind words!
Svar från Bensons For Beds - Stevenage493
We are so pleased that our team member was very helpful and knowledgeable. We truly appreciate your kind words and feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Brilliant service
Brilliant service from first walking into the showroom to hassle-free delivery
18 juli 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear you received brilliant service from your showroom visit right through to your hassle-free delivery. Thank you for your wonderful feedback!
Team Bensons
Wow what a breath of fresh air
Wow what a breath of fresh air, Benson for beds at stevenage is, We were so impressed with the customer service we received,from Connor, from start to finish there was no pressure just a relax environment and Connor answer every question we had.
To be honest we was going to check out all the other bed companies in the area, but did not bother as the service was so good.
Well done Guys
14 juli 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided such excellent customer service and created a relaxed environment for you. We're delighted you felt no pressure and had all your questions answered.
They were so helpful and also delivery…
They were so helpful and also delivery was great. Thank you
12 juli 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased you found our team helpful and that your delivery experience was great. Thank you for your kind feedback!
An unrushed consultation.
Around six weeks before delivery , found a visit to our local Besons to be really helpful, with an unrushed consultation. You don't buy a bed that often and so taking time chosing is time well spent, The delivery team were very professional.
5 juli 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased you found your consultation helpful and unhurried. It's wonderful that you took your time choosing and that our delivery team was professional. Thank you for your kind feedback!
The delivery was on time and the staff…
The delivery was on time and the staff was very efficient.
Unfortunately they didn't put the base together, and as I live alone I had to get my children to come and do it. Apparently I hadn't paid for the service but I wasn't offered it when I ordered the bad.
3 juli 2026
Svar från Bensons For Beds - Stevenage493
We appreciate you sharing your experience. We are glad to hear the delivery was on time and our staff was efficient. We sincerely regret that the bed base assembly was not completed and that the option wasn't clearly presented during your order. We are reviewing our ordering process to ensure this service is offered more clearly in the future.
Highly recommend end to end service
Excellent customer service when purchased in store, Amazing wardrobe…quality better than expected…delivery and installation superb highly recommended for a standalone wardrobe vs a built in!
3 juli 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased you received excellent customer service and are delighted with the amazing quality of your wardrobe. It's wonderful to hear that delivery and installation were superb!
Lazy Delivery Team
Delivery team would not take my mattress upstairs unless I signed a waiver invalidating my warranty.
Very poor lazy delivery guys looking to get away quickly. I ended up signing the waiver to get the mattress upstairs......the mattress is great hopefully nothing goes wrong
2 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Thank you for taking the time to leave your review.
We're pleased to hear that you're happy with your mattress, however we're sorry to learn of your concerns regarding the delivery experience. Our delivery teams will not force a mattress around tight bends, staircases or through restricted access points where there is a risk of damage to the product or property. We're sorry that you were left feeling dissatisfied with the service you received. We will ensure your feedback is shared with the relevant team for review.
Excellent Sarah at Stevenage Store
Excellent Sarah at Stevenage Store. All communication before delivery. Excellent delivery men setting up bed, removing old bed. Explainations to every question. And a lovely comfortable bed!
3 juli 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided excellent communication and that our delivery men were so helpful. We hope you enjoy your lovely comfortable bed!
Team Bensons
Despite having ordered my bed and…
Despite having ordered my bed and headboard on 1 May, when the bed was delivered on 26 June, there was no headboard. I have to wait a further 4 weeks for the headboard ☹️
However, Andy and Steve who delivered the bed in 35 degrees heat did a fantastic job and they deserve 10 stars!
29 juni 2026
Svar från Bensons For Beds - Stevenage493
We sincerely apologize for the headboard not arriving with your bed delivery, especially after such a long wait. We understand your frustration with the additional delay. We are, however, very pleased to hear our delivery team provided excellent service under challenging conditions. We are working to ensure your headboard arrives as soon as possible.
Team Bensons
Benson's know how to sell beds…
I was served by a very helpful young man called Connor at your Stevenage- Roaring Meg branch. I only went in the shop to research a Kingsize Ottoman bed frame. I found the Kingsize and also purchased a double Ottoman bed and extra firm mattress. He explained and assisted in helping me decide the best option and there was no pressure to buy. Thank you again Connor, I look forward to my delivery next week.
16 juni 2026
Svar från Bensons For Beds - Stevenage493
We are so pleased to hear about your positive experience at our Stevenage- Roaring Meg branch. It's wonderful that our team could assist you in finding the perfect bed frames and mattress without any pressure. We hope you enjoy your delivery next week!
Team Bensons
Excellent experience easy ordering
Excellent experience easy ordering, prompt delivery arriving on time and helpful instructions highly recommended
10 juni 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased you had an excellent experience with easy ordering, prompt delivery, and helpful instructions. Thank you for your recommendation!
Team Bensons
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