Bensons For Beds - Stevenage493 Omdömen 

Excellent customer service from point of sale to delivery

Sarah was excellent! She was extremely knowledgeable and helpful. She gave good, clear information on all the products we looked at. She was also very friendly and approachable.It made it very easy for us to make our decision.

My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool selector. The staff knowledge was poor about mattress selection. The tool selector was not offered or used. The attitude was that it is all a matter of personal comfort. I was sold an extra firm mattress totally inappropriate for my weight and small build Consequently not a good nights sleep at all. The 40 night guarantee was honoured . So I went to a different store to select another mattress . The experience was better the selector tool was used and identified that I needed a firm mattress not extra firm . This could have been revealed on the first visit . The reordering of the mattress was very good from Stevenage store both deliveries were excellent.

Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple of days later to place the order and the process was simple and quick. We opted for the mattress removal option and the guys that delivered the new mattress/took the old where friendly, quick and clearly knew what they were doing. I would recommend 10/10 Bensons For Beds. A happy customer ☺️

The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy. We mainly spoke to Jake and he was very aware and attentive to our needs, we had already made a decision on what bed frame and mattress we wanted so he focused his attention on explaining delivery and financing options to us which was very helpful.

Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattress was exactly what we were looking for and affordable considering we've tried other more expensive options but didn't match the quality. So thankful for Jake and Sophie who helped us on our visit before this one.

The staff at the Stevenage branch, particularly Sophie, were very knowledgeable, courteous, and helpful; she let me try out various mattresses. There was no pressure, and they let me take my time.

The first mattress that I purchased I found to be not as comfortable as I thought it would be. I also have a medical condition, and the new mattress did not work for me, so I went back to the store, and Sophie helped me to choose a different mattress and she was happy to exchange the matter for me without any penalties I am a pensioner and I felt very comfortable and confident dealing with Benson for bed Stevenage branch

Excellent service highly recommend

All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a really understanding nature and warming manner. We'd definitely return in the future to Paul and the team at Stevenage.

Fantastic, friendly staff and amazing prices in the discount section upstairs 👌

The in-store service was excellent. The manager Paul took time to go through the different mattresses and gave us time to choose without pressure. Staff were friendly. Thanks for the free bed protector and kit. On the day of delivery 29th July 2026 Charles and Chichi called to let us know that they were on the way and arrived on time and within the window that was given. We would recommend Benson Beds at Stevenage to family and friends. Thank you for the service.

Excellent service and help. The staff were great and I got what I needed. Thank you to the sales lady Patricia for all your help and advice

Excellent customer service

Conor was very very helpful and knowledgeable

Brilliant service from first walking into the showroom to hassle-free delivery

Wow what a breath of fresh air, Benson for beds at stevenage is, We were so impressed with the customer service we received,from Connor, from start to finish there was no pressure just a relax environment and Connor answer every question we had.
To be honest we was going to check out all the other bed companies in the area, but did not bother as the service was so good.
Well done Guys

They were so helpful and also delivery was great. Thank you

Around six weeks before delivery , found a visit to our local Besons to be really helpful, with an unrushed consultation. You don't buy a bed that often and so taking time chosing is time well spent, The delivery team were very professional.

The delivery was on time and the staff was very efficient.
Unfortunately they didn't put the base together, and as I live alone I had to get my children to come and do it. Apparently I hadn't paid for the service but I wasn't offered it when I ordered the bad.