From the moment we walked in the store until the bed was put together and located in the bedroom the service was excellent. Sarah, at the showroom, was so friendly and helpful, leaving no stone unturn... Se mer
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Plats
Byt platsUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... Se mer
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Really nice people to deal with, lovely friendly and helpful staff every time we’ve been. Thanks so much for the lovely bed and mattress.. they’re fantastic quality and look perfect in our room.
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All Staff were good and acknowledged us making us feel welcome. Paul guided us through our mattress choices and was extremely professional and also a very nice person to deal with, no hard sale just a... Se mer
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Företagsinformation
Om Bensons For Beds - Stevenage493
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, Storbritannien
- 1438312172
4,8
Utmärkt
504 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great company and people to deal with.
Really nice people to deal with, lovely friendly and helpful staff every time we’ve been. Thanks so much for the lovely bed and mattress.. they’re fantastic quality and look perfect in our room.
8 oktober 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Hi Ricky,
Thank you so much for your lovely review!😊
We're delighted to hear that you've consistently found our team friendly, helpful and a pleasure to deal with.
Hearing that they're fantastic quality and look perfect in your room is exactly what we love to hear!
Thank you for choosing us, and we wish you many years of comfort and great night's sleep ahead,
Megan | Customer Care Specialist
Good friendly no fuss service
Came on time, easy delivery for the delivery guys. Quick and no fuss, and friendly
28 september 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your wonderful review! We're thrilled to hear that you had a smooth delivery experience and that our team made it easy for you. Your satisfaction is our priority, and we look forward to serving you again soon!
Great service
Helpful, knowledgeable team member in store. Then following purchase, the communications were regular, accurate and delivery was as promised and on time
1 oktober 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with excellent service and that your delivery experience met your expectations. We appreciate your support and look forward to serving you again soon!
Excellent and good staff and correct…
Excellent and good staff and correct delivery and perfect installation
3 oktober 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our staff and that the delivery and installation met your expectations. Your satisfaction is our priority, and we look forward to serving you again!
Excellent service
From the moment we walked in the store until the bed was put together and located in the bedroom the service was excellent. Sarah, at the showroom, was so friendly and helpful, leaving no stone unturned in ensuring that we got the right product at the right price. The delivery, made by Steve and his crew, went like clockwork. Result, one very happy and satisfied customer.
22 september 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your wonderful review! We're thrilled to hear that Sarah and Steve provided you with excellent service from start to finish. Your satisfaction is our top priority, and we appreciate your kind words. Enjoy your new bed, and we look forward to serving you again!
Fantastic
Fantastic, an excellent service from start to finish. With regular updates too. I would highly recommend.
19 september 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience and appreciated our regular updates. Your recommendation means a lot to us. We look forward to serving you again in the future!
My bed was delivered in the exact …
My bed was delivered in the exact time slot that I was given. The 2 gentleman that came did a good
Work within the specified time. They were professional and there was not much disruption. Very efficient.
8 september 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear that your bed was delivered exactly on time and that our delivery team provided such professional and efficient service with minimal disruption. Thank you for your wonderful feedback!
Team Bensons
Spoke to a person in store and went…
Spoke to a person in store and went home measured up, then ordered on line.
7 september 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your feedback! We're thrilled to hear that our in-store team was able to assist you and that you found it easy to order online. We appreciate your support and look forward to serving you again soon!
Svar från Bensons For Beds - Stevenage493
We're delighted to hear the service was incredible! Providing a friendly, helpful experience is what we strive for, and it's wonderful to know we delivered for you.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
The lady that served us was helpful…
The lady that served us was helpful friendly and polite
9 september 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your wonderful review! We're so pleased to hear that our team member was helpful, friendly, and polite. We strive to provide excellent service to all our customers.
Team Bensons
Delivery delays
Mattress delivery delayed months, bad attitude from delivery drivers.
7 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Hello Paul,
Thank you for your feedback. We are sorry to hear about your experience and apologise for the frustration and inconvenience caused by the delay to your mattress delivery and the service you received.
We understand how disappointing it must have been to experience a delay of several months, and we are sorry to hear that you were unhappy with the attitude of the delivery team. This is not the level of service we aim to provide our customers.
We would like the opportunity to investigate your concerns further and have requested your order details via our review response. Once we receive this information, we will look into the delay and the issues you have raised regarding your delivery experience with the relevant teams.
We apologise again for the disappointment caused and hope to hear from you soon so that we can review this matter in more detail,
Megan | Customer Care Specialist
Svar från Bensons For Beds - Stevenage493
Thank you for your kind words! We're thrilled to hear that you found our team friendly and helpful. Your satisfaction is our top priority, and we look forward to serving you again soon!
Excellent service
Excellent service. New mattress delivered on time. Texts to keep me updated. A call to let me know the delivery was 30 minutes away. Delivery men were professional and very helpful.
I would definitely use Bensons again and let friends and family know how good the service was.
28 augusti 2026
Svar från Bensons For Beds - Stevenage493
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service and delivery team. Your recommendation means a lot to us. We look forward to serving you and your friends and family again in the future!
Bed frame
Very welcoming staff, explained time wait. Did not push us into any purchase.
1 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Thank you for your kind words! We're thrilled to hear that you felt welcomed and well-informed during your visit. Our team is dedicated to providing a comfortable experience without pressure. We look forward to serving you again soon!
Great service
We met Sheraz in the Stevenage store who was brilliantly helpful and helped us choose a mattress we liked. We weren't able to buy instore as our children were getting tired and hungry but I was able to order online. But Sheraz's advice was key to us making a purchase
31 augusti 2026
Svar från Bensons For Beds - Stevenage493
Hello,
Thank you for your fantastic review! 😊 We're delighted to hear that Sheraz at our Stevenage store was so helpful in guiding you towards a mattress you loved.
We'll be sure to pass on your kind words to Sheraz. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist💙
Excellent customer service from point…
Excellent customer service from point of sale to delivery
26 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from start to finish. Our team works hard to provide top-notch service, and your satisfaction means the world to us. We look forward to serving you again soon!
My experience of buying an expensive…
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool selector. The staff knowledge was poor about mattress selection. The tool selector was not offered or used. The attitude was that it is all a matter of personal comfort. I was sold an extra firm mattress totally inappropriate for my weight and small build Consequently not a good nights sleep at all. The 40 night guarantee was honoured . So I went to a different store to select another mattress . The experience was better the selector tool was used and identified that I needed a firm mattress not extra firm . This could have been revealed on the first visit . The reordering of the mattress was very good from Stevenage store both deliveries were excellent.
20 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Hello Mrs Goulden,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your initial in-store experience did not meet your expectations, particularly regarding the advice you received when selecting your mattress. We understand how important it is to receive expert guidance when making such a significant purchase, and we're disappointed to learn that the sleep assessment tool was not utilised during your first visit. We will ensure your feedback is shared with the relevant management team, as customer comments such as yours help us identify opportunities to improve the service and guidance we provide in our stores.
Thank you again for taking the time to provide your feedback, and we hope you're now enjoying many comfortable nights' sleep on your new mattress,
Megan | Customer Care Specialist
Very please with the service and product
21 augusti 2026
Svar från Bensons For Beds - Stevenage493
Hi Sue,
Thanks for your feedback! 😊 We're delighted to hear you're very pleased with both the service and your purchase. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist! 🛏️
Friendly store & delivery staff
Friendly staff at the Stevenage store when hey welcomed my daughter and I and assisted us to find the type of mattress she was looking for. No pushy selling but expert advice. We returned a couple of days later to place the order and the process was simple and quick. We opted for the mattress removal option and the guys that delivered the new mattress/took the old where friendly, quick and clearly knew what they were doing. I would recommend 10/10 Bensons For Beds. A happy customer ☺️
15 augusti 2026
Svar från Bensons For Beds - Stevenage493
We're so pleased to hear about your excellent experience at our Stevenage store! It's wonderful that our team provided friendly assistance and expert advice without any pressure. We're also glad the ordering process was simple and quick, and that our delivery team was efficient and professional. Thank you for your recommendation!
Team Bensons
The staff were excellent
The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy. We mainly spoke to Jake and he was very aware and attentive to our needs, we had already made a decision on what bed frame and mattress we wanted so he focused his attention on explaining delivery and financing options to us which was very helpful.
12 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Stevenage493
Hey Jack,
Thank you for your fantastic review! 😊 We're delighted to hear that our team provided exactly the right balance of helpful, knowledgeable service without being pushy. It's wonderful to know that Jake took the time to understand your needs, answer your questions, and clearly explain the delivery and finance options available.
We'll be sure to pass your kind words on to Jake. Thank you for choosing Bensons for Beds, and we hope you enjoy your new bed and mattress,
Megan | Customer Care Specialist🛏️⭐
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