Bensons For Beds - Solihull Omdömen 

Great,Had what I needed

Staff are very knowledgeable, even the trainee we saw on our previous visit, they are not pushy as in some bed retailers, but they pointed out discounts and all the options. Very happy with the service.

Excellent service very friendly sales woman.

Very nice lady helped us she explained about the type of bed would suit us nothing was to much trouble

Olivia was most helpful in assisting me to make a purchase of a new mattress. She was very knowledgeable and enabled me to make a good choice of mattress which met my needs. I felt comfortable to try the mattress, with a pillow and was really happy with my choice. I would highly recommend Bensons for their care and expertise.

Man who served us was very friendly and helpful. Nothing was too much trouble.

Catherine was very helpful and efficient from the start. She showed us exactly what we wanted and made the buying experience very easy.

Our salesperson Catherine was friendly gave knowledgeable assistance and was helpful without being pushy.

Ordered a £3000 bed in January waited until march for it to arrive , 3 days later the frame broke causing the bed to sag in the middle, after waiting for a technician to come out and prove I wasn’t lying they ordered a replacement, that arrived this week in July , that had damaged and marks on every part and even different colours, so now I’m waiting till August for my 3rd bed , so would I recommend this company I’m afraid it’s a resounding NO , customer service is all but non existent they guy in the shop was of no help whatsoever. No form of apology or compensation was offered

We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and options available. We went in a little luke warm initially, but by the time we left, we knew exactly what frame, mattress and options we wanted. Thank you for your time and expertise today.

Great cust serv at Solihull retail park branch from Gillian the manager and hood helpful friendly staff too Gillian very very helpful and informative regarding products

I have found this company to be nothing less than 5*** from being in the shop with very helpful not pushy staff so friendly and helpful give you plenty of time to try beds out .If you place an order you receive full information and updates. Delivery was perfect again the guys was polite friendly and very helpful, thanks Ian and Paul fantastic.

Excellent service, fabulous bed. Delivered on time and packaged with care. Love it!

Really good experience shopping for our new mattress in Bensons of Solihull , very informative and helpful. No rush or pressure to buy and plenty of time to try and assess our needs.
On order the process was very smooth and we were kept up to date with regular texts / e mails until our chosen date. On our delivery date we had a 2 hour time slot and the delivery team kept us informed, the 2 gents who delivered or mattress were brilliant and took care to ensure all information was passed on to us.
Overall a very easy pleasant buying and delivery experience - Thank you to all involved.

I originally purchased an orthopaedic mattress which I found to be too firm. Opted to exchange under the 40 day guarantee after I was told I was not eligible to return as I purchased in store (I was encouraged to do this by the sales executive in store as I would receive better care). Following a very long delivery period for my new mattress I discovered the new mattress was far too soft for me leaving me with back pain and sleepless nights. I spent an long time with the team in store who advised me towards this mates. After contacting the customer care team I was told under no uncertain terms bensons would not be helping me further as I was only eligible to exchange under the 40 day guarantee once. I am now almost £1000 down due to the additional charges incurred with the 40 day guarantee and left with a mattress that is not suitable for me. It has been months and months of stress and upset. I was recommended bensons by friends and family and I have been left so disappointed. Purchase with care from this company, if you get it wrong you’re completely stuck!

After reading some of the reviews regarding customer service I was a little unsure how the delivery would go. I could not praise the experience enough! The delivery came on time and within the allocated slot. When the delivery men turned up they were extremely helpful and quick! We were able to help them move the mattresses however if this is something you are unable to do they were more than willing to offer options to assist. Our bed frame was boxed and a little tricky to get up the stairs. They offered to unpack it and carry it up the stairs. As we had no problem doing this ourselves we said we can sort it. We paid extra for them to take the old mattresses away which they had on the back of the van in no time!

We went to the store 3 times before we were sure of which bed we wanted. Each time we went Freddie was brilliant. Despite being new he was knowledgeable and very patient. He didn't rush us for the sale and was helpful and polite each time. We ended up buying a bed from here even though it was more expensive than Dreams purely because the customer service was considerably better than Dreams

Great service from start to finish when placing the order, sorting out payments etc...

Gillian from the solihull store was extremely helpful.

Delivery guys were great and arrived on time and had bed assembled quickly and efficiently.

Saff were very helpful. The mattress was just what we need and delivered on time.