Bensons For Beds - Sheffield628 Omdömen 

Relaxed shopping.
Salesperson (Jaine) was helpful, knowledgeable but not at all ‘pushy’. We were left alone to try out the mattresses and discuss our thoughts.

Delivery - Kept informed about time of arrival. Worked quickly and carefully

The staff at the store were extremely friendly and helpful. They listened to what I was looking for and showed me beds and mattresses with that in mind. They ensured I made the most of the deals on offer without pushy upselling.

The help and advice offered by the salesman was well received, There was sufficient choice available and we were encouraged to try before we buy.

The sales lady was very helpful. We used the sleep pro technology to pressure map our body alignment and select a suitable mattress, though the proof will be in the pudding when the bed arrives!

Robert very helpful but left us alone to make our decision. Lots of choices

Christopher explained everything that was asked if him and after a mattress test we found the perfect bed

In and out of shop in 15 minutes. Ordered a single mattress just waiting for it to be delivered now. Straight forward

We went into store as we knew which bed we wanted but were overwhelmed with the different mattresses. Kate did a sleep test and took us around to test mattresses to find the best one, super helpful and we walked away happy. Sadly we have around 10 weeks to wait for our delivery but still great service

Really happy with our purchase great sales lady

Very helpful & knowledgeable staff & an excellent selection of beds at various prices. Would recommend.

All the staff was approachable and friendly

Easy transaction, pleased.

Knowledgeable and friendly, gave us all the information we needed for a comfortable night's sleep with plenty of choices in the showroom.
Excellent service

I make a big mistake and I order. i there there excellent about this a got my money back next day xx

Did not feel pressured & was not followed around the store
The staff was there if needed

Friendly and knowledgeable

On the 21st of July 2025, i woke up for the 4-5th time that month with a horrific backpain. With the mattress being over a decade old it should have came to no surprise to me.

I asked my parents where they bought their last bed from and they said Bensons, so we headed out to their branch in Drakehouse, Sheffield.

Upon arrival we were immediately greeted at the front of store, and our presence was acknowledged by Kate. She asked us what we were looking for and listened to my sob story about something easily solved. Kate proceeded to take me and my fiancé to the 'Machine' that allowed her to analyze our pressure points and etc. As i have 15 inches of extra height than my fiancé and double the weight, it was great to find out what kind of firmness me needed.

Kate was a very personable and friendly woman, and extremely knowledgeable in her product specifications. It very much seemed like she had an intermate knowledge of all the mattresses in that store. Which after finding out that she had been in the sleep business for 40 years does not surprise me at the least. Kate was also extremely empathetic of my back issues and took great care in reducing the amount of strain i was putting myself through, as well as making sure obstacles and hazards were swiftly kept out of my way.

We tried 3 mattresses in the same firmness and really took our time to feel it our. Kate gave us exactly the right amount of information we needed as well as understanding when to give us personal space. Even when i was doubting her advise on how firm i needed the bed she stayed calm and allowed me to try the extra firm mattresses. Then proceeded to explain to me why it was uncomfortable and why it wouldn't help my back.
All this time Kate reminded us that we had a 40 night sleep guarantee and that even if i felt id made the wrong choice there was a way to amend it.

We spent roughly two hours trying out mattresses and just laying there. We never felt pressured at all.
When we decided on the mattress, i was too hungry to continue , so Kate made sure we left with a quote to make our return visit more expedient.

Kate did try and advise us on having the extra warranty and its benefits and ,although we appreciated it, we did have good mattress protectors at home already and did not feel the necessity to purchase the cover. But overall as a salesperson did not continue to try and convince us otherwise.

The other two male members of staff were also very friendly and very open to having a good old fashioned 'northern hospitality' style of conversation with me and my fiancé. Very funny and whimsical interactions and it really felt like they were family to some degree.

We returned within half the hour and we proceeded to purchase our mattress with some savings included from the offers that were currently displayed on our choice. (roughly £200 off the original price).

We would genuinely advise heading to the Drakehouse branch if you want a positive and informative retail experience.

Thankyou again Kate for your time and kindness.

Welcoming staff, very helpful, not pushy at all and let us get on with it. Very friendly and funny sales man.