From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... Se mer
Företaget har svarat
Plats
Byt platsUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent all round. Ordering in the shop (Sheffield) was made easy by very knowledgeable staff. Delivery was spot on. Updates all week and time slot given, which was kept to. Delivery lads lovely - v... Se mer
Företaget har svarat
First rate from shopping at the store and being able to see/test the products were buying to smooth delivery as planned. Happy customers
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... Se mer
Företagsinformation
Om Bensons For Beds - Sheffield628
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, Storbritannien
- 1142486489
4,8
Utmärkt
375 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Bensons For Beds - Sheffield628
We're happy to hear that you received good service and advice, and that you found our team helpful and not pushy.
Very helpful full and informative. …
Very helpful full and informative about matrices and how individual needs were thy help in comfort and sleep
7 februari 2026
Svar från Bensons For Beds - Sheffield628
We're happy to hear that you found our information about mattresses helpful and informative! We appreciate you taking the time to share your positive experience.
The products were displayed well and…
The products were displayed well and made it easier to assess each one. The sales person was friendly and well versed on the necessary information.
29 januari 2026
Svar från Bensons For Beds - Sheffield628
We appreciate you taking the time to share your experience. We're happy to hear that you found the products well-displayed and the sales person friendly and knowledgeable!
Rob has very helpful & knowledgeable
Rob has very helpful & knowledgeable. Helped us without been pushing.
2 februari 2026
Svar från Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that you found our team member helpful and knowledgeable, without being pushy.
Lovely experience
Katie was the lady who looked after us on the day, would like to thank her as we didn’t feel pressured or pushed into anything that we didn’t want she knew her products and the process was very simple and very easy.
14 januari 2026
Svar från Bensons For Beds - Sheffield628
We're happy to hear that you felt comfortable and informed during your visit. It's great to know that the process was simple and easy, and that our team member met your needs. Thank you!
Svar från Bensons For Beds - Sheffield628
We're happy to hear that our service was helpful and thorough for you. We appreciate your feedback!
Cannot fault anything
From the showroom to the guys delivering and assembling the bed, everything was faultless
16 januari 2026
Svar från Bensons For Beds - Sheffield628
We're happy to hear that your experience, from the showroom to delivery and assembly, was faultless. Thank you for your positive feedback!
Up to now matress ok
Up to now matress ok, only time will truley tell, DON'T expect good delivery experiance as this depends on which crew you get. First matress delivery very good, second matress delivery left down staires for my wife and myself to carry up staires as they said they may damage matress if they took it upstaires, not willing to take responsibilty WASTE OF TIME!!!
10 januari 2026
Svar från Bensons For Beds - Sheffield628
Thank you for sharing your feedback. We’re pleased to hear that your mattress is meeting expectations so far, but we’re very sorry for the poor delivery experience you encountered. This is not the level of service we aim to provide, and we completely understand your frustration.
We have shared your comments with our delivery team to ensure this is addressed and does not happen again. Our goal is to provide a complete and hassle-free service, including taking responsibility for safe delivery to the room of choice.
Best Wishes,
Megan
Great service and advice at our local…
Great service and advice at our local Bensons store from Chris. Great price
Excellent communication from Bensons concerning delivery date and time.
On day of delivery superb live information in delivery progress during the morning. Team took old mattress away and new one put in place.
Excellent advice in aftercare provided since delivery.
10 januari 2026
Svar från Bensons For Beds - Sheffield628
We’re delighted to hear Chris provided excellent service and advice, and that our communication and delivery process met your expectations. It’s great to know the team ensured everything was set up perfectly and offered helpful aftercare guidance. Thank you for your positive review – Lauryn at Customer Care 💜
SERVICE from MICHAEL
Service from Michael- he was very good and helpful and knowledgeable about the products in store. Very well customer centred. Explained everything i needed to know Service from Michael- he was very go
3 januari 2026
Svar från Bensons For Beds - Sheffield628
Thank you for your feedback Mrs Tinarwo! We’re delighted Michael provided such helpful, knowledgeable service and took the time to explain everything clearly. Customer-centered care is what we strive for, and we’ll make sure he hears your kind words!
Best Wishes,
Megan at Customer Care
Shocking that you have to pay £49 for…
Shocking that you have to pay £49 for you to collect from the store! Delivery to the shop should be free. Shocking
1 januari 2026
Svar från Bensons For Beds - Sheffield628
Thank you for your feedback with us John. We understand your concern regarding the delivery fee and appreciate you sharing your thoughts. We’ll review this internally to ensure our policies are clear and fair for our customers.
Thank you,
Megan at Bensons for Beds
New bed purchase
Helped us identify the correct mattress for our needs.
Helpful throughout the purchase offering advice
2 januari 2026
Svar från Bensons For Beds - Sheffield628
Thank you for your feedback Kerry! We’re so pleased our team helped you find the perfect mattress and offered great advice throughout the process.
Looking forward to seeing you again!
Megan at Customer Care
£49 delivery charge even if you collect…
£49 delivery charge even if you collect from the shop! Absolute disgrace.
29 december 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Sheffield628
We regret the delivery charge issue, even for in-store collection. As the items are being delivered to the store from our distribution centre, the delivery charge does still stand. I appreciate your comments and will feed back to improve our services. Thanks for your feedback - Lauryn at Customer Care.
Be Aware Very Aware your order is what you need!
I had got weeks to go before my delivery and having ordered the extra firm mattress, I changed my mind and wanted to change it for a firm one. Having paid £40 incase i changed my mind about the mattress I realised that yes, you can change your mind but only once your original order has been delivered, you keep it for a minimum of 5 nights then you can change......for a fee of 10% of the cost of the mattress, I hope, I hope its not for the whole order otherwise it would cost me around £190!!!! What a rip off!! I dont understand WHY i just couldn't change it beforehand when I still had weeks before delivery 🙃 its just a total con. Benson beds have been totally unreasonable in this case and would NEVER buy from or recommend them to anyone. In actual fact 2 people in my family are looking to replace their beds in the New Year so thats probably 3-£4000 they have missed out of, just because they wouldn't let me swap from ex-firm to just firm. Also, the distribution building is 200 mtrs from the shop I bought it from!!!!! Crazy 🤪 Do Not Buy from Bensons beds unless you are 1000% your order is exactly what you need/want. I am also a disabled lady whose just been diagnosed with brittle bone disease....they didn't care about this. They still wanted their 10% to give it back after delivery of original. What a load of RUBBISH!
27 november 2025
Svar från Bensons For Beds - Sheffield628
We appreciate you sharing your experience. We're sorry to hear about the difficulty you encountered with changing your mattress order and the related fees. We'll review your feedback regarding our policies.
If you require anything further please give us a call on: 0333 222 6800.
Once again, I am sorry to hear this.
Team Bensons
Very professional and helpful
Very professional and helpful. It was a pleasure to go into the store at Drakehouse Sheffield .
15 december 2025
Svar från Bensons For Beds - Sheffield628
We appreciate you taking the time to share your positive experience at our Drakehouse Sheffield store. We're happy to hear that our team was helpful and professional!
Thank you, Team Bensons - Jess
Very friendly and knowledgeable about…
Very friendly and knowledgeable about the product that I was wanting to purchase
8 december 2025
Svar från Bensons For Beds - Sheffield628
We’re so glad to hear our team was friendly and knowledgeable in helping you choose the right product! Great advice makes all the difference. 💜 Thank you for your positive review – Lauryn at Customer Care
They listened to what we said
They listened to what we said, then showed us their options, giving advice and then allowed us to choose without pressure, so all in all a good experience.
29 november 2025
Svar från Bensons For Beds - Sheffield628
We're happy to hear that you had a good experience. We appreciate that you felt heard and were able to choose without pressure. Thank you for your feedback!
Friendly and knowledgeable sales…
Friendly and knowledgeable sales person. Friendly and helpful delivery people
23 november 2025
Svar från Bensons For Beds - Sheffield628
We're glad you found our sales and delivery teams helpful and knowledgeable. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Excellent service
Danny who served us was brilliant, found us savings we wouldn't have even thought to ask about. Ordering was super easy.
16 november 2025
Svar från Bensons For Beds - Sheffield628
We're happy to hear that ordering was easy and that our service exceeded your expectations. It's great to know you found savings. Thank you for your feedback,
Megan at Customer Care
Relaxed shopping.
Relaxed shopping.
Salesperson (Jaine) was helpful, knowledgeable but not at all ‘pushy’. We were left alone to try out the mattresses and discuss our thoughts.
11 november 2025
Svar från Bensons For Beds - Sheffield628
We appreciate you sharing your experience! We're happy to hear that our salesperson was helpful and knowledgeable, and that you were able to shop at your own pace.
Thanks again for your support — we truly appreciate it!
Megan at Customer Care
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