Katie was very informative without being pushy, very patient and explaining things more than once if required. At no time did we feel pressured to make a decision, not that it would have worked if she... Se mer
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Det här tycker kunderna
Super helpful lady staff members, who are clearly knowledgeable & passionate about their products. We were given plenty of time to browse around the store, ask questions & try out how the differ... Se mer
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Staff very polite, friendly and helpful. Very organised given a paper and email copy of my purchase. Kept me up to date about my order with emails and texts. Didn't have to wait too long for de... Se mer
Företaget har svarat
I went to the shop in Whitfield/Dover. I was approached by a staff member (Paula) who was extremely helpful. She listened to my needs and showed me to a few relevant beds, giving me the chance to try... Se mer
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Företagsinformation
Om Bensons For Beds - Dover575
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit A Honeywood Retail Park, Honeywood Road, CT16 3FF, Dover, Kent, Storbritannien
- 1304821623
4,8
Utmärkt
316 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer Service – Excited for the Bed to Arrive!
Although my bed hasn’t arrived yet, I wanted to take a moment to share how impressed I am with Paul the salesman so far. His dealing with us was incredibly helpful, patient, and knowledgeable. He took the time to answer all my questions, explain the different options, and made the whole buying process feel easy and stress-free.
It’s clear he cared about making sure customers are happy, and that made a big difference in my decision to purchase. Based on the quality of service and the detailed description of the bed, I’m confident it’s going to be exactly what I was looking for.
Looking forward to delivery day and will update once it arrives — but so far, a very positive experience!
19 juli 2025
Svar från Bensons For Beds - Dover575
Thank you for sharing your experience so far! We are honoured to have Paul as a member of our team who goes above and beyond to assist our customers. We can't wait for you to receive your bed and hear your feedback. Thank you for choosing us! Megan at Customer Care
Very knowledgeable and friendly staff
Very knowledgeable and friendly staff. No rush in choosing what we need and lots of choice too
16 juli 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dover575
Thank you for your kind words! Our team takes pride in providing knowledgeable and friendly service, and we're glad that you felt no pressure in your decision-making process. We always strive to offer a wide variety of options for our valued customers. We look forward to seeing you again soon, Megan at Customer Care
Katie was very friendly, helpful and efficient. No pressure and an easy sale experience.
Katie was very friendly,
17 juli 2025
Svar från Bensons For Beds - Dover575
Thank you for your kind words, we're thrilled to hear that Katie provided a friendly experience for you! We appreciate your support and hope to see you again soon, Megan at Customer Care
Very helpful sales staff
Very helpful sales staff
No pressure to buy
Good info on products
14 juni 2025
Svar från Bensons For Beds - Dover575
We appreciate you highlighting our sales team's helpfulness and the informative product details without purchase pressure. Thanks for your feedback, Megan at Customer Care
Lots of different stock
Lots of different stock, The chap in the store was very helpful and helped us find just what we wanted and explained the difference between the beds,different materials you can choose from and prices, Very polite and would definitely go in this shop again.
8 juni 2025
Svar från Bensons For Beds - Dover575
We're happy to hear that you found a great selection and that our team member was helpful in guiding you to the perfect choice. We appreciate your kind words and hope to see you again!
Take care, Megan at Customer Care
Excellent service
Excellent service from sales lady , knowledgeable and friendly service
31 maj 2025
Svar från Bensons For Beds - Dover575
We appreciate your positive feedback! We're glad you received knowledgeable and friendly service from our sales team. Thanks for your support, Megan at Customer Care
Very professional
Katy in the shop made it easy to order. Very professional and helpful.
Bed delivered today by 2 very helpful men. From start to finish everything has gone really smoothly
26 maj 2025
Svar från Bensons For Beds - Dover575
We appreciate you sharing your positive experience with us Stephanie. We're happy to hear that ordering was easy and that the delivery went smoothly. Thank you for your feedback, Megan at Customer Care
The Bensons customer service was…
The Bensons customer service was exceptional. From me entering the shop to eventually punching bed and mattress, the service was very good.
The differences in the Iceland mattresses were thoroughly explained to me. I appreciated the length of time took to serve me.
14 maj 2025
Svar från Bensons For Beds - Dover575
"We are thrilled to hear that you had such a positive experience with our customer service team! Our goal is to always provide exceptional service and help our customers find the perfect mattress. Thank you for choosing Bensons!" #HappyCustomers #ExceptionalService
The staff was very helpful and polite
The staff was very helpful and polite, gave information on everything we asked .
13 maj 2025
Svar från Bensons For Beds - Dover575
"Thank you so much for your kind words! We are thrilled to hear that our staff provided top-notch service and answered all of your questions. We hope to welcome you back soon." #excellentcustomerservice #gratefulcustomers
Very helpful but not to pushy sales…
Very helpful but not to pushy sales assistant, found the perfect mattress
11 maj 2025
Svar från Bensons For Beds - Dover575
Thank you for your review! We are so glad to hear that our sales assistant was able to provide helpful guidance without being too pushy. We are happy to have helped you find the perfect mattress for your needs.
Svar från Bensons For Beds - Dover575
Thank you for your kind words! Our team works hard to provide exceptional customer service. We appreciate your support and hope to see you again soon. #CustomerServiceGoals 🤗
Guys very helpful and put bed up where…
Guys very helpful and put bed up where we wanted it
9 maj 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dover575
"Thank you for the positive review! We're glad our team was able to assist you with setting up your bed exactly where you wanted it. We appreciate your business and look forward to serving you again in the future."
The Store assistant was very helpful
The Store assistant was very knowledgeable she found the perfect mattress for my elderly uncle who suffers very badly with his back and has problems sleeping. Katie was very professional and helpful a credit to your company.
6 maj 2025
Svar från Bensons For Beds - Dover575
Thank you for your positive feedback! We are so glad to hear that Katie was able to assist your uncle in finding the perfect mattress for his needs. We are proud to have such knowledgeable and helpful staff as part of our team. Thank you for choosing our company and we hope to see you again soon!
Sleep well, Team Bensons💜
Excellent service
Excellent, helpful customer service. All the different options were explained to us so we could have a look for what we wanted. Paula was very helpful and at no time did we feel pressured to purchase.
2 maj 2025
Svar från Bensons For Beds - Dover575
Thank you for the fantastic review! We are thrilled to hear that our customer service team, especially Paula, was able to assist you in finding the perfect option. We strive to provide a pressure-free and informative experience for all of our customers. We hope to see you again soon!
Sleep well, Team Bensons💜
Katie
Katie - Polite, knowledgeable and very pleasant, she showed us the product that we wanted to see. The whole sales process was easy and we left the store completely satisfied.
2 maj 2025
Svar från Bensons For Beds - Dover575
Thank you for your kind words about Katie. We are thrilled to hear that you had a positive experience with our team and that you left our store completely satisfied. We truly appreciate your support and hope to see you again soon!
Sleep well,
Team Bensons💜
Paula the manager who dealt with my…
Paula the manager who dealt with my purchases was excellent. Described and shown me my various options to enable that l brought the right products. I cannot praise her enough she was excellent and made my shopping enjoyable and easy. I would highly recommend Bensons in Dover.
1 april 2025
Svar från Bensons For Beds - Dover575
We're happy to hear that you had such a positive shopping experience! It's great to know that our team member was able to assist you effectively and make your visit enjoyable. We appreciate your recommendation, Megan at Customer Care
Mattress
Good choice of mattresses. Staff were vey knowledgeable regarding the technical aspects of the products. We had Paula help us.
23 mars 2025
Svar från Bensons For Beds - Dover575
We appreciate your feedback. We're happy to hear that you found a good mattress selection and that our staff's knowledge was helpful during your visit. Take care, Megan at Customer Care
A helpful and professional sevice.
From the point at which I entered the store, Katie was helpful and professional. She listened to me and found a selection of beds that fitted my needs and in a price range that suited my budget.
21 mars 2025
Svar från Bensons For Beds - Dover575
We're happy to hear that you had such a positive experience! We appreciate you mentioning the assistance you received in finding a bed that met your needs and budget. Thank you for your feedback, Megan at Customer Care
Good service.
Sales lady very polite and friendly. Talked me through every step of purchase and delivery. Delivery driver did ring 30mins before, and arrived on time. Both delivery men removed their shoes on entering and placed boxes exactly where l asked. They were quick, careful and polite. Good service.
24 mars 2025
Svar från Bensons For Beds - Dover575
We're happy to hear that our sales team was polite and helpful, guiding you through your purchase. It's great to know the delivery was on time and the team was respectful and careful. Thank you for your positive feedback, Megan at Customer Care
Bed delivery
The delivery was well within the timeframe. Great communication with regards to the delivery. Communicated by email, text and phone. The information was clear and everyone was very helpful and professional.
20 mars 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Dover575
We're happy to hear that the delivery was prompt and the communication was clear. We appreciate your positive feedback regarding the helpful and professional service you received. Thank you, Megan at Customer Care
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