The store staff were very helpful. The delivery team were late due to traffic issues but did an efficient job when they arrived. The new mattresses are wonderful - we both slept well. It was great... Se mer
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Det här tycker kunderna
Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... Se mer
Företaget har svarat
We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Se mer
Företaget har svarat
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Chester
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Storbritannien
- 1244665818
4,8
Utmärkt
709 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Christine did an excellent job in…
Christine did an excellent job in helping me get mattress I needed on Monday 23.2.2026 at sealand industrial estate, Chester
26 februari 2026
Svar från Bensons For Beds - Chester
Thank you so much for your lovely feedback Ann! 😊 We’re delighted to hear that Christine did an excellent job in helping you find the right mattress during your visit on Monday 23/2/2026 at our Sealand Industrial Estate store in Chester. We’ll be sure to pass your kind words on to her — she’ll be thrilled! Enjoy your new mattress,
Megan at Customer Care
Love the new bed
Love the new bed. In store sales very good but did not communicate that old bed would need disassembling prior to collection. Delivery man quite rude stating he would not be taking my old bed away as he didn’t have room on the van. (The delivery/removal was a like for like product). I had paid for this service at time of ordering and the manner in which I was dismissed with the comment ‘you’ll just get a refund’ was quite rude. The second delivery man was more amenable and sorted the collection but the whole delivery experience was very uncomfortable.
19 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
Hello Catherine,
We appreciate your feedback and are sorry the delivery was uncomfortable. We'll address the communication gap regarding old bed disassembly and the delivery person's behaviour. We're looking into this to improve our service.
Thank you,
Megan at Bensons for Beds
Great service
Great service, explaining the different levels of firmness on the beds. The test to see which suited us best really helped to inform our decision on which mattress to buy. After nearly falling asleep a couple of times we picked a bed and mattress that suited our needs. Superb service.
21 februari 2026
Svar från Bensons For Beds - Chester
Thank you for your fantastic review! 😊 We’re so pleased to hear you received great service and found the firmness explanations helpful. The comfort test is such a useful way to find the perfect match, and we’re glad it helped you make a confident choice — even if it almost sent you to sleep a couple of times! Enjoy your new bed and mattress, and thank you again for the superb feedback,
Megan at Customer Care
Svar från Bensons For Beds - Chester
Thank you for your feedback Peter! We’re delighted to hear you received great service from Christine. Her knowledge and friendly approach make all the difference, and we really appreciate you sharing your experience,
Megan at Customer Care
The lady in the shop at Chester Sealand…
The lady in the shop at Chester Sealand road was so helpful and really listened to what we were looking for - there was no oversell or trying to get us to buy the most expensive as she wanted us to make sure we had the right bed and mattress for us. The bed delivery and assembly was flawless and we are so happy with our new bed and know it is going to last a long time.
22 februari 2026
Svar från Bensons For Beds - Chester
Hello Jackie,
We're happy to hear that you received such helpful assistance and found our team member attentive to your needs. It's great to know the delivery and assembly were flawless and that you are happy with your new bed. We appreciate your positive feedback,
Megan at Customer Care
Svar från Bensons For Beds - Chester
We are so happy that you had a brilliant, seamless experience. We appreciate you taking the time to leave us this positive feedback! – Lauryn at Customer Care 💜
Svar från Bensons For Beds - Chester
We're so happy to hear that you had an awesome experience. Thank you so much for your positive feedback; we appreciate it! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service thank you im so happy with my new bed
Thank you for an excellent service im really happy with with my bed
16 februari 2026
Svar från Bensons For Beds - Chester
We're happy to hear that you're really pleased with your new bed and the service you received! We appreciate your positive feedback.
Relaxed and very informative
Great advice and easy to navigate the store. Christine managed both my partner and my needs , expectations - not an easy task when we both wanted two different beds !!
12 februari 2026
Svar från Bensons For Beds - Chester
We're glad you found our advice helpful and the store easy to navigate. It's great to hear that our team member met your needs and expectations while assisting you both. Thanks for your review!
Rose great sales advice
Rose, who helped us choose a mattress was excellent. She made us feel at ease and was very helpful.
8 februari 2026
Svar från Bensons For Beds - Chester
We're happy to hear that our staff made you feel at ease and was very helpful when choosing a mattress! We appreciate your positive feedback.
Stewart - Bensons Team
Honesty and understanding of products
Went to bensons in Greyhound Park, Chester as we had decided to purchase a tv bed thingy.
The rep, David Kirkpatrick was brilliant, no sales pressure and was very helpful when we were asking questions about different mattresses.
We bonded over similar bicep injuries.
Would recommend this store
10 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're happy to hear about the positive experience you had at our Chester store. We appreciate your positive feedback regarding the helpful support you received during your TV bed purchase and mattress selection. It's great to know you would recommend us.
Svar från Bensons For Beds - Chester
We appreciate your positive feedback! We are so glad our staff was knowledgeable and helpful, and that our price was good for you.
Svar från Bensons For Beds - Chester
We're happy to hear that the delivery and installation met your expectations. Thank you for your positive feedback!
Excellent service from start to finish…
Excellent service from start to finish very knowledgeable staff , helped pick appropriate bed . Good value compared to competition .
Kept informed from order to delivery .
Delivery team polite , efficient and delivered within promised window
7 februari 2026
Svar från Bensons For Beds - Chester
We appreciate your wonderful feedback! It's great to hear our knowledgeable staff helped you choose the perfect bed and that you found good value. We're also glad you were kept informed and that our delivery team was polite and efficient.
Excellent service
5 februari 2026
Svar från Bensons For Beds - Chester
We appreciate your feedback. We're happy to hear customer service was excellent.
Great service
Lola took the time to help us find the right bed for us. She ensured we tried a number of beds before making our final choice.
3 februari 2026
Svar från Bensons For Beds - Chester
We're happy to hear that you found the perfect bed with our help. It's great to know that the time spent trying different options paid off in your final choice.
We hope to welcome you back soon!
Megan at Customer Care
My product was delivered perfectly
My product was delivered perfectly, on time by courteous delivery team who kept me up to date with the progress of my delivery. Top class experience!
29 januari 2026
Svar från Bensons For Beds - Chester
Thank you so much for the fantastic feedback, Mr. Whitfield! 😊 We’re delighted to hear your delivery arrived perfectly and on time, and that the team kept you updated throughout — great to know they made the whole experience top class. We really appreciate you choosing us,
- Megan at Customer Care💜
Extremely pleased with process from…
Extremely pleased with process from start to finish. Faultless.
Initially went in to shop & spoke with Dave the manager at Chester Sealand branch. He took time to show us different mattresses and offered advice without being pushy or intrusive. He ensured we got the best price available & the best service. Order placement was simple. Communication from Bensons was excellent throughout. Mattress arrived on time & was delivered with care and attention by the delivery guys. They were respectful of our property.
Overall thoroughly impressed and would recommend.
23 januari 2026
Svar från Bensons For Beds - Chester
We're happy to hear that you were pleased with your experience, from the initial shopping to the careful delivery. It's great to know that our team offered helpful advice and that our communication was excellent. We appreciate your recommendation,
Megan at Customer Care
We were left to browse at our own pace…
We were left to browse at our own pace and then given the advice we needed when we wanted it. We got a better mattress for the same price from another store, without the hard sell.
27 januari 2026
Svar från Bensons For Beds - Chester
We're glad you enjoyed your shopping experience with us and that our team was helpful. We appreciate your feedback and are always looking for ways to improve our customer service.
Easy peasy - Dave pretty much guided our whole…
Dave pretty much guided our whole experience - seamless purchase with limited stress even with a three year old hanging off my leg!
27 januari 2026
Svar från Bensons For Beds - Chester
We're happy to hear that the purchase was seamless and low-stress, even with your three-year-old! Thank you for sharing your positive experience with us.
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